Rally UXR Reviews & Product Details

Rally save me a huge amount of time. I can manage multiple CRM in the same place, manage recruitment and incentive without the need of buying voucher separetely. The budget management has become easier also to handle external recruitment thanks to their partenership with respondent. They have been releasing new features on a recurrent basis and I am very satisfated with it. 5 start customer support as well. I couldn't ask for better. Review collected by and hosted on G2.com.

A recent software update brought bug changes to the UI and informtion architecture/content, which desoriented me a bit. Sometime I got a bug with syncs with my agenda but the support has always been super fast in solving that. Review collected by and hosted on G2.com.

Prior to Rally we struggled to recruit our own customers for UX Research, but since adopting the tool we've done more research in three months than we did in the previous 12 months. We are finally able to regularly speak with our customers and the insights we are generating our improving our existing products (internal and external) but also better informing our product roadmap. None of this would have been possible without RallyUXR! Managing studies from start to finish in a few hours vs. a week or more with spreadsheets, etc. As a healthcare org, we also benefit from the security and privacy features of Rally! I also have to thank Leon and Oren for always being available for support. The Rally team stands by their product. That is something which can't be said for others in the market. Review collected by and hosted on G2.com.

I wouldn't say I dislike anything in particular, but I am looking forward to better tools to reduce no-shows. More flexible study types for complex studies involving multiple methods in combination. Also excited for the soon to be launched no calendar scheduling functionality and the integration with Marvin. Review collected by and hosted on G2.com.

The Rally UXR system is really easy to learn and use and puts so many elements of the participant management process under one umbrella: incluidng participant recruitment, session scheduling, session-hosting, participant communication, honoraria payments, and long-term participant-tracking. My team appreciates the flexible functionality of the system and the wonderful support team that's always there to assist us if we run into problems. Review collected by and hosted on G2.com.

The system doesn't currently automate calculation of participants' ages, but I believe that this is a feature they are working on. Review collected by and hosted on G2.com.

Great that it integrates so well with so many tools, meaning it fits with existing workflows really well. It also provides a super-useful centralised place to plan, check and coordinate everything from. It really does help save so much time to stand up and run our studies. Review collected by and hosted on G2.com.

Account permissions could be easier to use, to ensure different team members have the right access to the right information. Review collected by and hosted on G2.com.

Rally UXR has been a game-changer for our user research process. What I appreciate most is its comprehensive approach, seamlessly integrating recruitment, participant management all within a single platform. The ability to easily recruit diverse participant pools, automate scheduling, and manage incentives has significantly reduced the administrative overhead previously associated with UXR.

The intuitive interface makes it easy for the whole team to collaborate and contribute to the research process, regardless of their technical expertise.

The customer support has also been exceptional, always responsive and helpful in addressing any questions or issues. Review collected by and hosted on G2.com.

While Rally UXR has been overwhelmingly positive, there are a couple of areas where I see potential for improvement. Currently, the integration with some of our existing project management tools could be smoother (Rally is taking care of it now). Review collected by and hosted on G2.com.

I like that the company is evolving its products and offerings based on the feedback of real practitioners. Not only that, but seeing those updates happen in real-time is incredibly helpful.

For instance, the addition of the booking feature within the interview section came just in time and was a lifesaver. It allowed me to stick to my interview schedule for a study, eliminating extra steps that the participants would typically have to take. Review collected by and hosted on G2.com.

I can't say that there is currently any particular thing that comes to mind. Anything that I've found unhelpful in the past seems to have been improved, particularly the cool down settings for participants between studies. Review collected by and hosted on G2.com.

I constantly run into a lack of specialized tools to help me keep up with research operations alongside actual research and analysis work, and so many existing tools have disappointing gaps in functionality and usability.

The team at Rally has been excellent at responding to our team’s unique needs and rapidly iterating on their product in order to help us build scalable solutions, not workarounds.

I am confident that the Rally team will emerge as a leader in the space and I highly recommend this product to anyone looking to scale the impact and efficiency of your research function! It will help your team focus on the actual research work instead of stressing about the intensive logitics to stand up a new study.

The customer support has been excellent and top-tier. I have direct access to many members of the team and hear back almost immediately when I have questions or concerns about the software.

Lots of super useful integrations with many tools such as Qualtrics, Salesforce, Calendly, etc. The team is always open to new suggestions here. Review collected by and hosted on G2.com.

The product is still young but there isn't much to dislike given how responsive the team is to customer feedback. I'm excited for the team to build more integrations with AI powered research tools - they are already scoping this out and building great partnerships. Review collected by and hosted on G2.com.

Rally is an incredibly useful product that takes one main use case -- maning internal panel(s) of user research participants -- and builds on top of that with only the most helpful features. Some of the things I appreciate about the platform:

- Very clear and clean workflows for creating studies and seeing the participation funnel

- Support for Interviews, Surveys, and Unmoderated Tests

- Governance rules for your panel

- Consent form management

- Powerful but easy-to-use table components -- filtering, managing, sorting, etc.

- Customization for many scenarios -- e.g. participant emails, study landing pages, branding

- Screeners that can populate participant attributes/properties

- Integrations with Survey Monkey, Maze, Zoom, and Google to name the few that we've used the most

- Observer rooms for moderated sessions

- Simple incentives (via Tremendous) and incentive management

The list goes on. I've also loved the support we've received from the team as we've work through our individual use cases, feature requests, and the occasional bug. Review collected by and hosted on G2.com.

All downsides I can think of are relatively minor:

- the occasional bug, which the team has been quick to address

- complexities of managing participant properties and segments (not really a fault of the tool -- these are powerful capabilities, but with that comes some challenges - for example, setting an errant property via a screener can be hard to track down and resolve)

- seat-based licensing (still common for many tools, but a challenge to truly scaling research ops at a larger company)

- lack of integrations with external panel providers

I believe many of these things are on the Rally team's roadmap :-) Review collected by and hosted on G2.com.

All-in-one Participant Management: Scheduling, notes, incentives, emailing, templates, and screeners are all housed within the platform, saving us tons of time and keeping everything centralized.

Scheduling Without Overbooking: The participant max setting is a lifesaver. We can invite our entire list of potential interviewees without worrying about exceeding our capacity or having to cancel on anyone.

Remote Collaboration: The observer rooms are a fantastic feature for optional team members to join remote interviews live. It fosters collaboration without cluttering the interview itself.

Branding and Customization: We've been able to significantly improve the look and feel of our outreach efforts with Rally's customization and branding options. Review collected by and hosted on G2.com.

There are occasional bugs and limitations while using Rally UXR. However, none have been critical roadblocks, and the support team is always willing to help with fixes or workarounds. Review collected by and hosted on G2.com.

Rally does a great job of consolidating a lot of our Research Ops into one place and integrating with tools we use frequently like Qualtrics, Teams, and Maze. We're able to easily contact, schedule, and keep track of our participants and ensure we aren't overcommunicating with them. It also allows us to have several teams working out of the same place to make sure we are all on the same page.

This tool is also very easy to set up and have the team off and running right away! Our team uses this tool almost every day for our research purposes and it has been great. Review collected by and hosted on G2.com.

We have found some small improvements we'd like to see in Rally, some usability, some features that we'd like added. However, I've seen that the support team is super responsive to any questions we have and if there is a feature request, they always address it and we bring it up in our monthly calls to see progress. Review collected by and hosted on G2.com.