Rally UXR Reviews & Product Details

Rally is helping us lay a foundation for a strong research democratization program across our organization. With many PMs, designers and researchers doing research, we've been able to scale and streamline our processes with less hands-on support from our very small Research Operations team.

A few of the main pros of Rally have been:

1) tool consolidation - instead of onboarding stakeholders to 4-5 different tools, we can now easily onboard them to ONE tool that supports customer outreach, screening, scheduling, incentive payment all in one place;

2) governance - the ability to build templates, set contact limits, and create very specific role permissions has enabled us to have a stronger research process with less oversight;

3) connection to an external panel - we have loved tapping into Respondent participants directly from Rally and appreciate how easy it is for our stakeholders to run their projects with proxy customers;

4) the Rally team has been fantastic to work with, they are always extremely responsive and give real solutions to any obstacles we've had - they have been an incredible partner for us. Review collected by and hosted on G2.com.

Our company has a very mature Research Ops practice so for us, it was a bigger lift to transition into Rally. For example, we were using TangoCard for our incentive platform and had to transition to Tremendous for Rally. Or using Qualtrics for our panel opt-in form and moving over to Rally's form.There's nothing we're disliking, just some growing pains as we rethink our workflows and adjust to using a new tool. Review collected by and hosted on G2.com.

What I appreciate most about Rally is how it has transformed our entire research workflow while providing visibility and control to me as a team manager. The platform has streamlined our end-to-end research process from recruitment through incentive management, making what used to be complex logistics feel effortless. My team is in Rally on a daily basis! Getting onboarded and transitioning our team to Rally was pretty straightforward; we didn't experience any disruption and I'd say we were fully on Rally within a month of getting access to our workspace. Rally has also elevated the professionalism of our participant communications with consistent, polished branding that reflects well on our team and organization. One of the biggest pluses has been the ease of focus group scheduling, which used to be an absolute nightmare and now feels seamless. The comprehensive visibility into all team studies, including recruitment progress, communication history, and participant tracking, has been invaluable for managing our research operations effectively. Beyond operational efficiency, Rally's built-in governance rules have been game-changing, automatically enforcing research best practices like cooldown periods and company-specific participant eligibility rules, which has eliminated guesswork and actually strengthened our relationships with Customer Success and Sales teams. Perhaps most importantly, the Rally team's hands-on approach and responsiveness sets them apart. Our monthly check-ins with customer success help us continuously optimize our workspace, and I'm consistently impressed by how receptive they are to feedback and how quickly they implement improvements based on our needs. Thank you Rally team! We love working with you! Review collected by and hosted on G2.com.

Honestly, there's very little to dislike about Rally. It's been an amazing tool that has truly helped our team, and I can't point to any real downsides to using it. The only minor consideration is that as a newer platform, Rally is still actively developing certain features (though I should note that everything they've promised on their roadmap has consistently rolled out when expected). We're hoping for some more advanced functionality that would be specific to our company's unique workflows, and while we've had great conversations with our customer success person about these needs, we don't yet have a clear timeline for when those particular features might be available. But this feels more like growing pains of working with an new evolving platform rather than a true downside, especially given how responsive and committed the Rally team has been to continuous improvement. Review collected by and hosted on G2.com.

I like using Rally UXR for organizing all the clients and partners signed up for our user research program. It helps us easily manage contact information, track when they last participated, and see if they qualify for current studies. The integration with Salesforce is helpful for determining a good match for our users. Rally UXR sets up observer rooms so more people can be involved in interviews without being physically present, and this feature has been a great tool for us. I appreciate that it allows us to pay incentives with gift cards at the end of studies, making it an all-in-one solution that’s really great for our company. Review collected by and hosted on G2.com.

Rescheduling can be buggy and it doesn't automatically account for no-shows. Review collected by and hosted on G2.com.

Rally UXR is the backbone of how I run my qualitative research studies. It makes it easy to run my recruits, incentives, and scheduling for interviews all in one place, which saves me time and makes organizing easier. I love that it generates Zoom backrooms for me that I can send to my stakeholders. It does a great job helping keep me organized throughout the entire research process. Everything is all-in-one place, and it automatically organizes my participants depending on where they are in the process so I don't miss if I need to send an incentive or reschedule. Rather than having to use multiple disparate tools, I can use just one. I also integrated it with my Google Calendar and Zoom, which adds to its convenience. Review collected by and hosted on G2.com.

I don't dislike anything about Rally. They're constantly improving based on our feedback and I think their whole team is fantastic. Review collected by and hosted on G2.com.

Rally has been transformative for us as a workspace that was doing customer tracking, recruitment, and payments manually and through piecemealing. Rally has helped us send out personalized emails to customers and track their participation, which benefits our customer relationship as well. I appreciate the email templates and customizations, the seamless payment system that allows us to track who has claimed incentives and resend them as needed, and the ability to integrate study screeners and quotas. I absolutely love the end-to-end recruitment and tracking features. I also love how Rally enables us to have visibility into everyone's work, such as recruitment strategies/messages and payments, enabling us to grow as a team and stay accountable. We've had a lot of success in creating populations, and even using forms to create a specific User Research Community of customers who are eager to complete research with us. Using quotas and screeners ensures that we get exactly the number of participants we need for a study. Rally has overall been a massive timesaver for us. Review collected by and hosted on G2.com.

There are a few features I'd like to see improved or added, such as notifications to include pending incentives across studies so that we don't miss paying anyone and the ability to house two modalities under one study (or otherwise be able to 'connect' studies). We've also found some edge cases, like needing parent-child relationships within people records, that we are pending additional features from Rally UXR. Review collected by and hosted on G2.com.

I like that Rally UXR isn't trying to be something it's not. It's not bringing in shiny AI features that don't actually help. I appreciate that Rally focuses on making the parts of user research that actually take up time much smoother. It's great that we now have engagement rules in place that automatically activate if we mark someone as a no-show to an interview. Having a centralized place to build and manage our user research participant panel has made our process much smoother. Review collected by and hosted on G2.com.

There are still quite a few manual workarounds that we have, though we’ve been working with Rally so that they can understand our processes. The notifications aren’t super helpful: for instance, there are no notifications around pending incentives which has sometimes meant that people have been paid later than we would like. We currently have to remember outside of Rally to pay people, which takes up a fair amount of brain space. We went through a couple of months of pain in the setup, at the time the platform was quite buggy (this has massively improved) and we had more manual workarounds to figure out than we had hoped. Review collected by and hosted on G2.com.

I love how responsive the Rally UXR team is. I often get quick responses in our Slack channel, sometimes even from the CEO himself, which shows how much Rally cares about customer experience. I also like how simple the recruitment process is, from collecting NDAs to sending out emails for screeners or scheduling. Having the entire recruitment process within one platform makes it easier for researchers to learn and keep things organized. Automated workflows include NDA signatures, standardized participant spreadsheets, and built-in observer rooms and recording capabilities, which previously required fragmented automations. This simplicity gives me more confidence that researchers can adopt the recruitment process and help scale our recruitment practice. Review collected by and hosted on G2.com.

There are a few things that I find a bit confusing. For one of my projects, I didn't realize we didn't have the first and last name selected to be required for email invitations. We had the first and last name selected, but we didn't have the email invitation box checked. Therefore, the study didn't collect their names. Another is that I find the participant status fields a bit confusing (e.g. all, not started, invited, screening, in progress, etc.). My flow is usually I have a list of people who haven't been invited to take the screener yet, so I'd like to invite them. Then, there's people who have been screened that I'd like to invite to schedule. From there, there's people who have completed and need to be compensated. I think the categories here could be simplified or clarified to make it easier to target the specific people you're looking for depending on what you're trying to do (screen, schedule, etc.). Another issue is that the Tremendous integration doesn't actually connect to your Tremendous account. You'd need to send the money directly to Rally to have the Tremendous funds added within your Rally account. So if your funds are within your own Tremendous account, you're unable to use the incentive automation within Rally. Review collected by and hosted on G2.com.

We were looking for a straightforward solution to manage our internal research panel, and Rally delivered exactly what we needed. The entire process, from onboarding to setting up the panel, has been smooth and efficient. Managing the panel has been effortless, and we've noticed a clear increase in both response rates and customer participation. Review collected by and hosted on G2.com.

So far, we haven't encountered any issues. We've launched several studies using Rally, and whenever we've had questions, the support team has responded promptly. We really appreciate the user interface, and it's clear that a lot of thought has gone into making it work well for research teams. Review collected by and hosted on G2.com.

Rally has revolutionized how easy it is for us to run and manage recruitment. It is so easy to send recruitment messages, schedule (no more calendly!), monitor click and open rates, track interviews, and send incentives. Plus we can manage our recruitment, segment and filter by all kinds of custom fields, create rules for frequency of contact, and so many other features. The new observation rooms are AWESOME. I honestly couldn't be happier. I can't possibly imagine going back to doing research without Rally. Review collected by and hosted on G2.com.

Nothing! I wrote this review a few years ago and am revisiting it at the end of 2025. Every single thing I said I wished Rally would build they have done so in that time. I've never worked with a team that was so responsive to user's needs! Review collected by and hosted on G2.com.

I really appreciate Rally UXR for its ability to fully democratize user experience research within our company, allowing anyone on our product teams to engage directly with users. This capability is vital because it empowers self-serve research at scale, which would be impossible without Rally UXR. The product's automation features for governance rules are invaluable—they prevent unwanted user contacts and streamline participant management effortlessly. Another standout feature is the exceedingly responsive product and support teams, who not only address our queries promptly but also action our wishlist items efficiently, which significantly enhances our user experience. Rally UXR is incredibly user-friendly, making it accessible even to those who aren't specialized UX researchers. This is a major differentiator for us compared to other tools that are often too complex for general product teams. Additionally, the integration of data sync through Snowflake ensures our data is fresh and compliant, while their new API endpoint and Typeform integration remarkably streamline our workflows, saving us considerable time and effort. These features make the participant journey smoother and faster by automating processes such as incentive distribution, which used to be manual and time-consuming. Finally, the seamless initial setup was surprisingly easy, enhancing my appreciation of the software even more. Review collected by and hosted on G2.com.

I occasionally encounter some latency or slowness since Rally UXR is still a younger product. Although we have synced hundreds of thousands of participant records without significant performance issues, these occasional slowdowns can be noticeable. I feel there could be more granularity in some scheduling options, such as being unable to set a weekly limit for a round-robin study, which would be very beneficial once resolved. There is a need for better email automation. Currently, we have to send emails manually to reach desired participant limits, and having automation for this process would greatly enhance efficiency. Review collected by and hosted on G2.com.