--- title: Gainsight Customer Success Reviews meta_title: 'Gainsight Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1747 reviews by the users' company size, role or industry to find out how Gainsight Customer Success works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1747 scale: '5' date_modified: '2026-07-10' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gainsight Customer Success Reviews **Vendor:** Gainsight Inc. **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,747 ## About Gainsight Customer Success Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. ## Gainsight Customer Success Pros & Cons **What users like:** - Users commend the **ease of use** of Gainsight Customer Success, enhancing productivity and providing a clear overview of accounts. (302 reviews) - Users value the **centralized customer data** in Gainsight, enhancing efficiency and teamwork for Customer Success Management. (158 reviews) - Users value the **accuracy and visibility** of Gainsight's health monitoring, enhancing customer insights and performance tracking. (151 reviews) - Gainsight provides **comprehensive visibility** into the customer journey, enhancing decision-making and improving customer success outcomes. (136 reviews) - Users appreciate the **comprehensive visibility** Gainsight provides, enhancing decision-making for customer success and retention. (118 reviews) - Helpful (117 reviews) - Health Scoring (115 reviews) - Automation (91 reviews) - Dashboards (89 reviews) - Insights (88 reviews) **What users dislike:** - Users find the **complexity of setup and customization** in Gainsight challenging, requiring substantial time and effort to master. (76 reviews) - Users find **information retrieval and email formatting challenging** in Gainsight, highlighting a steep learning curve and redundancy. (75 reviews) - Users experience a **steep learning curve** with Gainsight, requiring significant time and support to fully utilize the system. (61 reviews) - Users face a **steep learning curve** with Gainsight Customer Success, making setup and advanced functionalities challenging to grasp. (58 reviews) - Users experience significant **missing features** in Gainsight, limiting their effectiveness and posing integration challenges. (57 reviews) - Users find Gainsight Customer Success to be **not intuitive** , particularly regarding backend navigation and account segmentation. (57 reviews) - Admin Challenges (52 reviews) - Management Issues (52 reviews) - Users find Gainsight's **limited customization options** hinder usability and complicate the experience, especially for new users. (49 reviews) - Integration Issues (43 reviews) ## Gainsight Customer Success Reviews ### 1. Best Software for CSMs **Rating:** 5.0/5.0 stars **Reviewed by:** Kira W. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Gainsight Customer Success?** As a CSM, this keeps me on track with its customizable playbooks, tasks, and CTAs. I am able to be more proactive in customer outreach and notice drops in usage before they become a real issue. Everything is available here from every day tasks to detailed reports on client health. This platform offers great integrations with systems like Gong to create a truly seamless experience. The customization available is what truly sets Gainsight apart from other software. **What do you dislike about Gainsight Customer Success?** The only minor issue is that sometimes CTAs get triggered too often based on the rules set up. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Keeping all information centralized so it is easy for our managers and the team to support all of our accounts. Detailed reporting and proactive tasks such as drop in usage allows client's health to be protected before the sentiment drops. ### 2. Gainsight Customer Success provides Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Hark D. | Strategic Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Gainsight Customer Success?** Gainsight CS consolidates and displays data in a manner in which the data is easy to consume and actionable. The ability to integrate with other applications and pull in data is great. **What do you dislike about Gainsight Customer Success?** I would like to see more integration/communications with Microsoft products such as Teams. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight CS solves the problem of not having a full view of our customer's health. It also solves for not having a consolidated view as it allows us to pull information from other applications. We also saw an increase in our NPS returns when we started surveying through Gainsight. ### 3. My go-to everyday tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Gainsight Customer Success?** My favorite thing about using Gainsight is the ease of use and ability to stay organized. It functions as my one-stop-shop for prioritizing, planning, and activity logging. I use the tool every day to ensure I'm staying up to date within my book. The ability to flag health risks proactively allows me to support my customers and mitigate potential churn. **What do you dislike about Gainsight Customer Success?** My only concern when using Gainsight is accuracy of specific account data. Sometimes data varies from other sources and it can be tough to assess which is accurate. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It's helping me prioritize accounts through proactively flagging health risks. It's also providing key data on account history to understand changes over time. ### 4. Love the tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Adia W. | Women@LinkedIn Chicago Membership & Experience Lead , Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Gainsight Customer Success?** Gainsight is a tool I use on a daily basis to help not only plan and prioritize my book of business but also keep notes and keep track of my KPIs. **What do you dislike about Gainsight Customer Success?** I wish we had more of the tool available (Not a Gainsight issue, an internal issue). **What problems is Gainsight Customer Success solving and how is that benefiting you?** Helping me stay organized and manage my book of business, which in turn helps me reduce churn and multithread into my accounts. ### 5. Gainsight helps CSMs gauge client success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Gainsight Customer Success?** Gainsight offers a robust set of tools tailored specifically to customer success, which helps businesses proactively manage their relationships with clients. The ability to spot trends in customer health and engage with clients before issues arise is one of Gainsight’s strongest features. This has helped me work closer with my clients to avoid churn and improve overall customer satisfaction. **What do you dislike about Gainsight Customer Success?** While the interface is user-friendly, the setup and initial configuration can be complex. There is a significant learning curve for new users, especially when it comes to setting up workflows and customizing reports. **What problems is Gainsight Customer Success solving and how is that benefiting you?** The platform has a relatively easy-to-use interface that helps me navigate between various dashboards to gauge customer health. ### 6. Gainsight is a great relationship management solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie H. | Senior Client Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Gainsight Customer Success?** The Dashboard listing all of my accounts is great! Gainsight helps me keep track of accounts I haven’t touched recently and to remain engaged with valued key contacts on a regular basis. **What do you dislike about Gainsight Customer Success?** The solution is great. No dislikes with functionality. I do wish it had an auto writer integration tool with Conga Writer for automating Gainsight Client Activity event tracking. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Having numerous accounts assigned to me, Gainsight helps me monitor client engagement activities, overall client usage and invoicing. ### 7. Gainsight - Customer Success Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Gainsight Customer Success?** What I like best about Gainsight is that it's a repository for all data. i can easily find surface information about my customers, and eventually deep dive. I also like that I can schedule success plans. I would like to have more automatic templates for specific actions. **What do you dislike about Gainsight Customer Success?** What I like the least is that the data comes from CARD and not always the data is reliable enough. In addition to that I dislike that some metrics for red accounts aren't controllable by customer success manager (for example, controllable margin is set from the beginning of the contract). **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight is helpful when it comes to gathering information in one unique platform. It's helping me in having surface level information available without having to download extensive reports. ### 8. A lot of bells and whistles, but they don't always work well together **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Gainsight Customer Success?** It is great to have a technology that is dedicated to customer success. It has a lot of native features that enable digital journeys and customer touch points that scale CS teams. **What do you dislike about Gainsight Customer Success?** It is an expensive tool that is not always intuitive to use. It also doesn't always play nice with Salesforce, which can make it cumbersome for teams to use for documentation. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight allows us to manage our customer journeys and management processes. ### 9. Gainsight Feedback & Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Gainsight Customer Success?** I love the ability to log all my notes in one place and operate my entire book of business through Gainsight. All notes, success plans, tasks and org charts can be mapped in Gainsight and it makes it very easy to use and manage my customers. We've integrated with Gainsight Sally to our slack instance as well **What do you dislike about Gainsight Customer Success?** Not necessarily a Gainsight issue but nobody outside of CS at Lumos is currently leveraging Gainsight read-only access. We need to find a better way to have our sales and customer support teams leverage gainsight. **What problems is Gainsight Customer Success solving and how is that benefiting you?** One source of truth for all customer notes, and success plans. ### 10. What did I do before Gainsight?! **Rating:** 5.0/5.0 stars **Reviewed by:** Christine W. | Enterprise Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Gainsight Customer Success?** What I love most about Gainsight is how effectively it consolidates key customer health data into a single, actionable dashboard. As a CSM working with multiple clients, the ease of managing CTAs, tracking engagement, and sharing insights with my colleagues is invaluable. The tool helps me stay organized and proactive in managing relationships and ensures that no account falls through the cracks. The integrations with Salesforce and Gong are seamless, which is a huge plus for tracking customer interactions across platforms. Gainsight enables me to visualize account health and easily plan for strategic interventions. **What do you dislike about Gainsight Customer Success?** One challenge I've noticed is that Gainsight can feel overwhelming at times, especially when you’re first getting started. There are so many features, and without proper training, the learning curve can be steep. I wish there was more customization available on the user level. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight helps me maintain visibility across my book of business, allowing me to proactively manage accounts and focus on those at risk. Its health scoring and automated CTAs ensure timely interventions, while tracking customer interactions is simple and collaborative through integrations with Gong and Salesforce. The number one benefit is that Gainsight saves me so much time in my day by automating many tasks I used to have to do manually. ### 11. Well built for Customer Success, overall happy with the data driven decision making **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Gainsight Customer Success?** Looking at the data as a whole. I can look at my entire territory or drill down by account. It is intuitive to use, and it can be set up well as your operating dashboard. **What do you dislike about Gainsight Customer Success?** It can be tough to decide "where" to put the information. For us specifically, adding a CTA at the general level vs. updating a CSM sentiment inside of the customer account specifically. Next Steps and Tasks can be lost between the different areas that you store them. Definitely need to improve the integration with Salesforce, or at least enhance it to be more intuitive. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight allowed us to assign health scores by account, by product suite, which greatly improved our ability to identify risk within our account base. ### 12. Super user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Gainsight Customer Success?** I love the insights that I'm able to receive about my customers through Gainsight Customer Success. The healthscores and projected likelihood to renew scores make it significantly easier to create accurate forecasts for the upcoming year for existing clients. **What do you dislike about Gainsight Customer Success?** Nothing! I love the multiple features and how easy they are to use! **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight Customer Success makes it easier for me to understand which of my customers are enabled and using the platform successfully, compared to customers who are not using many of the features. ### 13. Gainsight: A Powerful Tool for Proactive Customer Success Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ramana prasad K. | Customer Success Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Gainsight Customer Success?** Gainsight has a great intuitive and easy user interface that makes it relatively easy to use the tool. The health score feature is one of Gainsight’s strongest assets. We could easily configure scoring based on custom metrics like product usage, support tickets, and survey responses. This provided valuable insights into which customers needed immediate attention, helping us to proactively reduce churn. CTA's are another great help in tracking the risk, activity and product usage. As a customer success manager, Gainsight is the tool that I use on daily basis. **What do you dislike about Gainsight Customer Success?** Gainsight’s performance can sometimes be slow when dealing with a large volume of customer data. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It is greatly benifiting by placing all the information at one place. that is very helpful. The dashboard is customizable, allowing us to display critical metrics like customer health scores, renewal opportunities, and NPS results in one place.This provides valuable insights into which customers needed immediate attention, helping us to proactively reduce churn. ### 14. My experience just keeps getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa R. | Director, Scaled Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Gainsight Customer Success?** Before Gainsight, I had to visit up to 15 places to find the information I needed to do my job on a daily basis. I love that I can trust Gainsight for my reliable home base anytime I need to look up a customer's information or build a report that informs how my team is doing. The Gainsight team regularly cranks out new features that are so useful and I'm always excited to see what they've come up with. If anything goes wrong or I have questions, Gainsight's team is quick to respond and resolve. **What do you dislike about Gainsight Customer Success?** I think this is pretty normal, but our Ops team seems to spend a lot of time on the integrations. We probably have a high count of integrations hooked in which increases the chances of something going wrong. **What problems is Gainsight Customer Success solving and how is that benefiting you?** I am responsible for the retention of ~500 customers across my team, and we need data at our fingertips. We need signals that are timely, with helpful information. ### 15. It's absolutely not user friendly, no joy of use. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Gainsight Customer Success?** It is a powerful tool to get insights about your customer base. **What do you dislike about Gainsight Customer Success?** It isn't easy to handle and doesn't give you a hand while using it. Sometimes, it doesn't let you continue your work or save a certain status, but it doesn't advise you on what is wrong. Often, it's just a missing check or a double entry in the name. Until you find it out, it costs you time and nerves. The email editor is a pain to use; the new one is slightly better but still not state-of-the-art. Then, often, it doesn't take your changes. Several times I have send mass emails from my address, which I try to avoid, but Gainsight didn't saved it accordingly. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It gives you insights about our customer base and helps our customer success team to manage their customers. ### 16. Gainsight Has Been Monumentally Helpful For Our Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Alex O. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Gainsight Customer Success?** We use Gainsight customer success every day! Gainsight customer success has allowed us to streamline the way that we "see" our customers. How? It shows us where our customers are at in their lifecycle with us, and it tells us when one customer has not interacted with us for a while. It helps us to make sure that we don't let a customer slip through the cracks. Also, it is pretty easy to use. Once you understand how it works, it's incredibly easy! **What do you dislike about Gainsight Customer Success?** The only downside of Gainsight Customer success was the implementation process. Now, this is not Gainsight's fault, we just had to make sure all of our ducks were in a row on our end before we could fully implement the product, which took longer than expected. **What problems is Gainsight Customer Success solving and how is that benefiting you?** The problems that Gainsight customer success is solving are these: helping us understand our customer journey, customer retention, and correct revenue optimization. We get to see every facet of that on Gainsight and it truly allows us to make sure our customers are where they need to be. ### 17. Gainsight has been GAME CHANGING **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca C. | Director - Client Service Delivery Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Gainsight Customer Success?** Gainsight has been so easy to use in my day to day work and has been a game changer for keeping me organized. The ability to track value adds, customer journeys, and day to day tasks through CTAs has helped me in providing a positive customer experience to my accounts. The dashboards that we have been able to create within GS have been beyond beneficial in keeping me informed on my customers and planning my monthly targets. It's easy to use, all in one place, and so customizable to the individual user. We've recently added the AI functionality and I could not be happier. Yes, it takes time to train and learn but the efficiency gain from the meeting assist feature has been huge. It also helps ensure that account transitions are smooth and effective with little knowledge lost between CSMs. As with every product there are always things you want to see improved or changed but GS has been such a beneficial tool overall for my success. **What do you dislike about Gainsight Customer Success?** As a user and not an admin it would be nice to have a little more control over playbooks. If we could create our own library of playbooks to help with repetitive CTAs based on our own workflows and customer groups that would be excellent. It would also be nice to have a quick resource of the fields you can use in creating views and what they provide. Building certain reports and views can be a little confusing at first so an easily accessible guide would be nice. The biggest improvement would be the ability to increase the size of certain text boxes without them being dependent on Salesforce sizing. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Helping with knowledge transfer, organization, and tracking value realization. ### 18. Customer Success Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Priya R. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Gainsight Customer Success?** I have a 360 degree view of all my accounts and I am always updated on what is happening in my account. I like how it integrates with Salesforce and Gong and the copilot helps me do my job more efficiently. **What do you dislike about Gainsight Customer Success?** Everything is great. We can work on certain more features like in built call analyser. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It helps in staying on top of my accounts. I get early warning signals, opportunities. ### 19. A simple and powerful tool for partner tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Gainsight Customer Success?** Centralization of key partner data Intuitive and visual Customizable, clear dashboards, automated playbooks Prioritization with CTAs **What do you dislike about Gainsight Customer Success?** Interface sometimes a bit too cluttered Some pages can take a long time to load **What problems is Gainsight Customer Success solving and how is that benefiting you?** - Centralized visibility over all my partners - Prioritization of actions with CTAs - Automation of the onboarding process up to the deployment of advanced packages ### 20. Gainsigh - The market leader **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Gainsight Customer Success?** Customer success is must as we are mostly in to the SaaS world. So the Gainsight CS is the one which is easy to learn,admin and use. **What do you dislike about Gainsight Customer Success?** I don't like a few features like Connectors, Adoption Explorers and Surveys **What problems is Gainsight Customer Success solving and how is that benefiting you?** It is solving the problem " Reactive Risj Identification" . With gainsight we are able to integrate multiple data objects and create the Risk Signals to identify them proactively. ### 21. Gainsight Feedback! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Gainsight Customer Success?** I like that the dashboards are easily available to leverage and act on. **What do you dislike about Gainsight Customer Success?** I wish that there was less lag between syncing Salesforce to the stats on Gainsight, as it makes it confusing to keep track of closed vs open cases sometimes. I also wish you could manipulate the columns and their order in Gainsight and easily copy/paste from there into Excel for mail merging - else, being able to do a mail merge directly through Gainsight would be awesome. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It benefits me by consolidating information to target clients more easily! ### 22. Intuitive interface and superb graphical hints **Rating:** 4.5/5.0 stars **Reviewed by:** Patricio G. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Gainsight Customer Success?** The Customer Health Scorecards stand out as the most beneficial feature. They have helped to change our approach to managing and comprehending customer relationships by offering a detailed and real-time snapshot of customer health through the integration of multiple metrics and feedback. This comprehensive method enables us to proactively tackle potential problems and uncover growth opportunities. I use it every day, and I spend very few minutes checking what I need, so it's easy and quick. **What do you dislike about Gainsight Customer Success?** The effectiveness and reliability of the scorecards are primarily determined by the quality and thoroughness of the data input. If the data is inaccurate or incomplete, it can result in incorrect or misleading insights. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Using Gainsight Customer Success has been amazing for us. We’ve kept more customers and gain more revenue, which feels great. The platform makes our work easier by organizing data and automating tasks, so we can focus on giving our customers the best experience and growing our business. ### 23. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Gainsight Customer Success?** I love the timeline, a great place to keep everything related to the client. I also like the dashboards and how you can gain valuable insight into your accounts. I use it every day, so it is important to be able to nativage with ease. I was able to adopt it easily as the organization and UI was great. In addition, I like using the CTAs to help ensure I provide the proper follow ups for my clients. **What do you dislike about Gainsight Customer Success?** The information has to be pulled from Salesforce about our clients when Gainsight is much easier to update/maintain. Sometimes there are actions we need to take that are duplicative. For example for health score, we need to update the timeline for each activity, even though the health score data is only pulled on a completed call. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Organizing my accounts. It is super easy for me to know what correspondence I have had with them and what actions I should be taking next. I like how the cockpit (although I haven't fully built it into my workflow as I use google reminders/ tasks), has some correlated action steps, linked emails and a status update associated with it. I am able to gain valuable insight by using the different dashboards to understand trends, activities that I need to take and areas of improvement for customer health. ### 24. The Best Customer Success Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Kara J. | Customer Success Manager - SMB, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Gainsight Customer Success?** I love how easy it is to use. All the features are perfect for everything I need to make my job run smoothly. **What do you dislike about Gainsight Customer Success?** The only real downside that I have experienced is the syncing between Hubspot and Gainsight. I know it takes like 24 hours to update, but there are times where things aren't updating and I'm not sure if it's Hubspot or Gainsight. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It's helping to organize the amount of clients I have, which has been a struggle for me in the past. I am able to see companies at a glance, check on any issues, and address whatever needs my clients need. I love the CTA's and being able to track revenue and renewals. ### 25. Ease of use, health score mesaures, churn predictors, risk management and success planning **Rating:** 4.5/5.0 stars **Reviewed by:** Neha S. | VP- Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2023 **What do you like best about Gainsight Customer Success?** Excellent team support Usability and UX/UI Verified Outcomes Customer Segmention and Risk Management **What do you dislike about Gainsight Customer Success?** Playbooks are linked only to one CTA type. If there was a possibility for them to be linked to stages instead it would make for better navigation and adoption With companies moving to Digital CS - would be beneficial to get more features and functionality that cater to the 1: many relationship models without incorporating the PX model. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Net Revenue Retention, Identify red flags and manage risks programatically, Account health predictors, Reporting, CSM admin time, success planning and improved customer success experience ### 26. Gainsight is just right! **Rating:** 5.0/5.0 stars **Reviewed by:** Marina S. | Lead, Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Gainsight Customer Success?** It's a one-stop shop for all things success. I enjoy how easy it is to add things, manage tasks, and review reports. The integrations are also really solid. Most AMs live in Salesforce, so having Gainsight Sally remind them of tasks in Slack is incredibly helpful. The ASPs and playbooks are game changers and easy to learn. I also love all of the material Gainsight shares on its websites—I definitely pulled some of its EBR slides. **What do you dislike about Gainsight Customer Success?** The Gmail add-on is clunky and doesn't recognize half the contacts. Since the update, the icon now covers my text in an email. It takes 2-3 clicks to use, deterring my AMs from using it. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Having one source of truth to manage all things success for any account. ### 27. So far so good! Hubspot integration in biggest perk **Rating:** 4.0/5.0 stars **Reviewed by:** Rachael D. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Gainsight Customer Success?** We just started using Gainsight; we are working through trainings and getting out footing, but definitely having the Hubspot integration and having it translate appropriately for us has been great. **What do you dislike about Gainsight Customer Success?** I think there could be more clarity in the product of each of the tabs. **What problems is Gainsight Customer Success solving and how is that benefiting you?** I like seeing the NRR for all my accounts I manage. This is my first role in customer success, so having a place to see all my accounts and revenue retention is very helpful. ### 28. A critical partner for driving outcomes with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Gainsight Customer Success?** We use Gainsight to give us a complete 360 degree view of the customer, including the implementation of our health score, monitoring the engagement that we have with customers, and helping CSMs to prioritise where to be most effective in the their day to day work. It's essential that Gainsight integrates with other sources of data, and does so very easily. **What do you dislike about Gainsight Customer Success?** Some greater no code flexibility in being able to change dashboards, tables and charts would help me act faster without having to get things built by my Ops team. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Understanding customer health, activity, engagement, and pulling all data sources into a coherent whole ### 29. Game-Changing Solution for Large-Scale Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Saisree P. | Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Gainsight Customer Success?** Gainsight helps track customers, customize workflows, and boost success. **What do you dislike about Gainsight Customer Success?** Takes time to learn; powerful but can be slow, improving steadily. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight helps us scale customer success, spot risks early, automate tasks, improve retention, and unify teams with shared data. ### 30. Gainsight is a MUST HAVE for growing CS organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby C. | VP of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Gainsight Customer Success?** It takes the guess work our of customer success. You create the standardds for what customer health looks like and Gainsight automates the experiance to make sure your customers receive the optimal experence and outcomes. **What do you dislike about Gainsight Customer Success?** Although it brings and tons of value, it is a heavy lift to implement. But it is worth it. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Better visibilty into what is happening with each csutomer and the agregate health of the business. ### 31. Cannot imagine working in Customer Success without it **Rating:** 5.0/5.0 stars **Reviewed by:** Brad Y. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Gainsight Customer Success?** I love the AI features for my timeline and customer summary. Having every call and meeting available at my finger tips with all the important information, gut NPS has made it invaluable. Having the AI in the summary has almost negated the need for extensive transition notes or meetings when moving customers from one CSM to another. **What do you dislike about Gainsight Customer Success?** Having to use too many clicks to open my C360 for a customer from my home screen. **What problems is Gainsight Customer Success solving and how is that benefiting you?** In a previous role we had all of the information that Gainsight has, but it was in a mixture of power point slides, excel sheets, word docs, and confluence pages. Gainsight is the one stop shop for me and I have access to everything I need without having to scour sharepoint or other repositories. ### 32. Simple and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Merlou J. | Technical Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Gainsight Customer Success?** I like using the tool bacause of the multiple tables which provides helpful information, and I find the layout to be intuitive and easy to navigate. It makes my experience seamless and efficient, allowing me to access the data I need quickly. **What do you dislike about Gainsight Customer Success?** It would be great if we could personalize some of the widgets within the tables. Customization options would allow us to tailor the information displayed to our specific needs. This added flexibility could significantly improve our overall satisfaction with the platform. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It's helpful to easily access the information I need when managing my accounts, particularly regarding open or pending cases. This streamlined access allows me to stay organized and respond quickly, making my workflow much more efficient. ### 33. Makes Implementation Tracking Easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie F. | Manager/Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Gainsight Customer Success?** I've used Gainsight as both a CSM and as an Implementation Manager - in both cases, my ability to quickly pull up an account and assess it's health, track past activities, and see what I need to do next is such a time savings! I like that all my notes, emails, calls and account details are all in once place. **What do you dislike about Gainsight Customer Success?** It is quite a complex tools so it takes time to learn and understand it all. And for me - took time to learn which views and dashboards would be most helpful to my daily work. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Being able to track my progress with a customer and what their current status and health is. I can easily determine what I need to do next with them to keep driving value and ensure a smooth onboarding process. ### 34. Enjoy the variety of gainsight dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Manager, Account Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Gainsight Customer Success?** All of the different dashboards options which allos so many columns of different data to pull in is exceptional. Also being able to filter down any dashboard as you need and the ability to make specific insights per individual is very helpful. **What do you dislike about Gainsight Customer Success?** I dislike how putting downloads a google sheet or excel always creates an additional tab for the filter views, and how I cannot append to a current tab. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Solving the need of viewing an account's data at an individual location level as well as a whole brand level. It also is so helpful to have the insights call out all of the important data points to quickly have available for a partner calling out of the blue. ### 35. I took this job just to work on Gainsight! **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen Cunningham P. | Manager, Customer Success Scale Program, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Gainsight Customer Success?** I have been in Customer Success for so long, that I remember life without a CSP. Back 'in the day' we CSMs would need to 'check out' a sharepoint, update client data and pray it saved. To have all customer data in one place is key. It speeds up collaboration and customer facing readiness. The reporting is phenomenal. The staff the best part. **What do you dislike about Gainsight Customer Success?** My biggest 'gripe' is I wish we could send generate surveys for customers with a link I can send in a non-gainsight issued email. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Customer insights available to all internal employees as needed. Having a way to have all this information at our fingertips for internal stakeholders is key. ### 36. Amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Pushpendu B. | Customer Success Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Gainsight Customer Success?** Gainsight helps in increasing product adoption, preventing churn, and growing customer opportunities. **What do you dislike about Gainsight Customer Success?** We need an option to paste images as we copy paste email objects or other information from confluence **What problems is Gainsight Customer Success solving and how is that benefiting you?** The reporting and dashboard features provides a great overview to understand the statistics of the customer. ### 37. Such a powerful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Gainsight Customer Success?** You can basically get any data out of it. Its so customizable, I love the reports, the ability to create dashboards and journeys, I just love it! **What do you dislike about Gainsight Customer Success?** I can be a bit complex to get things done, sometimes it takes a bit of time but once you can work it out it's awesome and the community its really helpful as well. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Mostly tracking customer health. ### 38. Gainsight CS is our single source of truth for all of our customer information **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly S. | Global Program Manager, Scaled Customer Success, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Gainsight Customer Success?** Gain-sight CS has saved me so much time by being able to leverage AI summaries. **What do you dislike about Gainsight Customer Success?** Sometimes the Product Usage data breaks, but that might be an issue on our side and not gainsight! **What problems is Gainsight Customer Success solving and how is that benefiting you?** Provides us ability to do CTA tracking and build out CS plans and goals ### 39. Core to how legit CS teams I've managed operate **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | VP of Global Accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Gainsight Customer Success?** Gainsight has been the centralized place that my CS teams to operate from for years. It's how we drive consistent execution, report interactions, paint a complete picture of our customers (especially on the high touch side), and track the general health of the customer in as automated a fashion as possible. My team and I live out of it - and use it daily. **What do you dislike about Gainsight Customer Success?** Gainsight can get really busy - with a lot of fields that aren't used. Integrations can be messy and challenging. Also, CSM's will often complain about the toil it creates in their day to day - though they typically understand that it's necessary. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Tracking and reporting on customer healthinteractions, and driving consistent execution through CTA's/Success Plans/actionable score card measures. ### 40. Simplification of Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Kate C. | Senior Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Gainsight Customer Success?** Everything stored on one place. Great analytics dashboards which give you an overview of your clients health and NPS. Easy to create reports and good integrations with other tools like Zendesk and Salesforce. **What do you dislike about Gainsight Customer Success?** Can't think of anything I dislike at this stage **What problems is Gainsight Customer Success solving and how is that benefiting you?** Storing comms, logging CTAs and success plans, keeping track of all your tasks and having a holistic overview of your clients ### 41. Gainsight is integral to tracking the footprints of your customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Gainsight Customer Success?** I love that it will track and show everything most important about my customer's product use, and also an easy-to-view footprint of every important interaction others and my team have had with them from the start of the relationship to now. **What do you dislike about Gainsight Customer Success?** A bit of a slow load time here and there. Sometimes a lot of clicking around. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Helping me to monitor and document my relationship with the customer and retain their spend as best as possible. ### 42. Gainsight has changed our whole team! **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra M. | Senior Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Gainsight Customer Success?** The Gainsight product has changed our whole CSM team. We now have thoughtful process with visibility we never had. Our CSMs can be more organized and have more meaningful customer interactions. We have a great relationship with our Gainisght CSM and the support we have received has been tremendous. Really feels like our partner. **What do you dislike about Gainsight Customer Success?** It is a lot to onboard. I feel like we have been onboarding for years. We still arent using everything. But it takes time and effort to reinvent how we have done CS for years. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainisight has helped us scale and find tremendous effeciencies for our CSM team. We have better processes and have found great wins with Customer Goals ### 43. It provides lots of useful information in easy to understand tables **Rating:** 5.0/5.0 stars **Reviewed by:** Jannis B. | Customer Success Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Gainsight Customer Success?** I can get a lot of information about one customer on one page. And I can custimize that page however I would like. **What do you dislike about Gainsight Customer Success?** Nothing comes to mind at the moment. I know the dislikes are important to hear to improve your product, but I really don't have anything at the moment. While I have a hard time giving someone a perfect 10, I feel like I should as I have no reason to give a 9. **What problems is Gainsight Customer Success solving and how is that benefiting you?** There are so many aspects about each account that I need to understand to know if an account is healthy. It can surface this information so it is easily understandable, but it also creates health scores based on some of this data. These health scores or at risk CTAs help guide next steps. ### 44. Gainsight - a CSM's best friend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Gainsight Customer Success?** Gainsight is my favorite tool I use as a CSM for managing customer relationships. I love the data-driven approach to maintaining customer health scores, the integration with Gong.AI that generates customer meeting notes, and the ease of use and integration with SFDC. **What do you dislike about Gainsight Customer Success?** It would be nice to have pre-populated templates based on the meeting type when logging activities on the C360 **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight CS is the single source of truth for our organization. We use it to consolidate customer meeting notes, create success and risk plans, and share information out with the rest of our GTM org. ### 45. Gainsight- a great CRM platform for Customer Success Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Gainsight Customer Success?** The UI, dashboards, and ease of use. The new Account AI Cheat sheet is a great feature too. **What do you dislike about Gainsight Customer Success?** This is the best CRM tool I have used in my journey as CSM and don't see any features I don't like. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It helps me track all necessary metrics from an Account governance standpoint for my accounts. The platform helps me greatly during my account review sessions with the leadership too and to accurate track the health scores of the accounts and track churns effectively. ### 46. First month thoughts on GS **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas S. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Gainsight Customer Success?** I can see all the info I care about on a single page, no going around dashboards and multiple analytics pages **What do you dislike about Gainsight Customer Success?** So far has been the implementation speed, I think it is becasue of our data and how we store it, but other than that I like it, maybe more customizable charts **What problems is Gainsight Customer Success solving and how is that benefiting you?** All the info in one single place ### 47. Gainsight makes my life so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea S. | Client Success Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Gainsight Customer Success?** I absolutely love the ability to easily add notes to my meetings with the calendar widget, which syncs to my calendar and documents the meeting details and attendees. I also love that Gainsight integrates with our most strategic tools such as Slack, Salesforce, Domo, and Gong. This keeps our team and Sales aligned, our data aligned, and ability to easily access call recordings in the account timeline. Transitions between CSMs are so much easier too! **What do you dislike about Gainsight Customer Success?** Most of my feedback is internal on things I want adjusted, but the fact it is so customizable is great! **What problems is Gainsight Customer Success solving and how is that benefiting you?** CS naturally has turnover, and it really helps bring a new CSM onto an account quickly. This also helps me quickly get a gauge on the health of an account. ### 48. Gainsight has been instrumental in scaling our customer success program. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | Associate Manager, Customer Success, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Gainsight Customer Success?** Gainsight allows for our organization to automate customer success workflows to create internal and external efficiences, drive desired outcomes and track towards critial program KPIs. **What do you dislike about Gainsight Customer Success?** It's hard to mention a downside, but for our specific use case we must leverage Gainsight/Salesforce integration in which the sync of data takes a day for most of our operations. Not a limitation on Gainsight, but our specific use case. I wish it was our source of truth. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight helps us automated critical customer lifecycle events and allows us to standardize how CSMs engage with customer to align with brand messaging. It allows me to obtain insightful reporting to understand program success and scale our customer success efforts to our larger client base of 13k. ### 49. Gainsight at Relias **Rating:** 4.5/5.0 stars **Reviewed by:** Grant N. | Business Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Gainsight Customer Success?** I have been working as a Gainsight Administrator for almost three years and my favorite part about it is the flexibility. I am able to quickly and (for the most part) seamlessly develop solutions for my users. The majority of our CS org lives and breathes within Gainsight so it is critical that I am putting the right data in front of them and creating and maintaining workflows that allow us to better serve our clients and Gainsight allows me to do so with ease. As an administrator, one of the things I appreciate most is how well the out of box integrations work, allowing us to connect our systems without necessarily having to create our own custom solutions. **What do you dislike about Gainsight Customer Success?** While I don't have many complaints, I would call out that as Gainsight grows and evolves as a product, it can be challenging at times to manage the various new or updated pieces of functionality that roll out. I would also mention that myself and team have felt that some of the AI features are cool and potentially useful, but not quite there in terms of us wanting to use them heavily at this time. **What problems is Gainsight Customer Success solving and how is that benefiting you?** One of the biggest challenges we face is trying to maximize the amount of time and care we give to our customers and cut down on the time our teams are doing administrative or non-essential work. Additionally, we are constantly trying to improve our processes of identifying and addressing customers that may be at risk of churning. Gainsight's email sending and logging capabilities reduce the amount of duplicate record-keeping significantly. Proactive calls to action to our CSMs help us to identify risk, but also recognize potential opportunities for revenue growth. ### 50. Very helpful for my day-by-day activities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Gainsight Customer Success?** I like the way Gainsight CS organizes my customers and uses their functions such as the call to action (CTA) to keep my to-do list organized. I'm a user (not an administrator) who uses the solution every day, but I noticed my internal administrators implemented it in a quite short time, even with SFDC integration and by using some initial support from the Gainsight team. They were also able to organize all the sections for the products I track in a very nice way which helps me a lot to check the overall health of my customers (scorecards) - which, by the way, is also a very interesting feature together with the way the product organizes my customer success plans. **What do you dislike about Gainsight Customer Success?** From a user POV, I don't have (at least at this point) anything to dislike. The system is always available to me, supporting me on my CSM tasks. **What problems is Gainsight Customer Success solving and how is that benefiting you?** - Health Monitoring: it gives the scorecard and a place to create success plans and track them. - Engagement and Experience: We're starting to use NPS and CSAT to gauge how satisfied the customers are. - Support on revenue as it tracks this, including ARR wor the SaaS solutions. ## Gainsight Customer Success Discussions - [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) - 1 comment, 1 upvote - [How do I make email chains more reusable and not have to constantly build out outreach programs?](https://www.g2.com/discussions/39327-how-do-i-make-email-chains-more-reusable-and-not-have-to-constantly-build-out-outreach-programs) - 1 comment, 1 upvote - [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) - 2 comments, 1 upvote - [What are the most efficient and effective ways of using GS?](https://www.g2.com/discussions/what-are-the-most-efficient-and-effective-ways-of-using-gs) - 1 comment, 1 upvote - [How do you suggest we go about ensuring different groups in the organization collaborate effectively](https://www.g2.com/discussions/how-do-you-suggest-we-go-about-ensuring-different-groups-in-the-organization-collaborate-effectively) - 1 comment, 1 upvote - [View Gainsight Customer Success pricing details and edition comparison](https://www.g2.com/products/gainsight-customer-success/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+12%3A35%3A07+-0500&secure%5Bsession_id%5D=e107d065-9b5f-43d6-97ce-01c982003338&secure%5Btoken%5D=50e8aa9103611d97738c1090be1bbfe70dd99ce760d6022cb2bd593a68283dd8&format=llm_user) ## Gainsight Customer Success Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Redshift](https://www.g2.com/products/amazon-redshift/reviews) - [Azure DevOps Labs](https://www.g2.com/products/azure-devops-labs/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Matik](https://www.g2.com/products/matik/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Gainsight Customer Success Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Sales Team** - Flexible Sales Process - Playbooks **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Platform** - Health Score - Customer Profiles - Notifications **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Intelligence** - Opportunity Identification - Zero-touch Renewals - Smart Content **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Predictions** - Service Quality Assurance - Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Mapping** - Multiple Org Charts - Stakeholder Roles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Revenue Optimization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Gainsight Customer Success Alternatives - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,590 reviews) - [Totango](https://www.g2.com/products/totango/reviews) - 4.3/5.0 (1,140 reviews) - [Custify](https://www.g2.com/products/custify/reviews) - 4.7/5.0 (505 reviews)