# Dynamics 365 Customer Voice Reviews **Vendor:** Microsoft **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 17 ## About Dynamics 365 Customer Voice Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integrating with Dynamics 365 applications, it allows businesses to capture feedback across multiple channels, enhancing customer engagement and satisfaction. Key Features and Functionality: - Survey Creation and Distribution: Design customized surveys using ready-made templates or create unique ones tailored to specific needs. Distribute surveys via email, SMS, web links, QR codes, or embed them directly into web pages. - Real-Time Analytics and Dashboards: Monitor responses instantly and analyze key metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) to understand customer sentiment and trends. - Integration with Dynamics 365: Connect feedback directly to Dynamics 365 applications like Sales, Marketing, and Customer Service, enabling automated workflows and informed decision-making. - Customization and Branding: Personalize surveys with branching logic, multiple languages, and consistent branding to maintain a cohesive customer experience. - Scalability and Flexibility: Suitable for organizations of all sizes, Customer Voice scales with your business needs and feedback strategies. Primary Value and Solutions Provided: Dynamics 365 Customer Voice empowers organizations to proactively gather and act on customer feedback, leading to improved products, services, and overall customer satisfaction. By integrating feedback into existing business processes, it helps identify areas for improvement, enhances customer relationships, and drives business growth through informed, data-driven decisions. ## Dynamics 365 Customer Voice Pros & Cons **What users like:** - Users find Dynamics 365 Customer Voice to be **intuitive and easy to use** , simplifying the survey creation process. (2 reviews) - Users find Dynamics 365 Customer Voice to be **intuitive and easy to use** , simplifying the survey creation process. (2 reviews) **What users dislike:** - Users often experience **delayed services** with Dynamics 365 Customer Voice, impacting timely analytics gathering. (1 reviews) - Users find the **NPS calculation process challenging** and potentially vague due to improper settings. (1 reviews) ## Dynamics 365 Customer Voice Reviews ### 1. Effortless Draft Creation, As Intuitive As Canva **Rating:** 5.0/5.0 stars **Reviewed by:** Yashpreet M. | Corporate Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Dynamics 365 Customer Voice?** It's very easy to create drafts with this tool; it feels almost as intuitive as designing a poster in Canva. **What do you dislike about Dynamics 365 Customer Voice?** Nps calculation is not easy, it sometimes can be vague if not set properly **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** The qr code feature is exceptional especially since it allowes anonymous feedback ### 2. D365 Customer Voice - good product **Rating:** 4.5/5.0 stars **Reviewed by:** Yadwinder H. | D365 CRM Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Dynamics 365 Customer Voice?** D365 CV is Intuitive, drag and drop survey builder. **What do you dislike about Dynamics 365 Customer Voice?** Some times it causes delay in analytics gathering **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** It helps to gather feedback from a vast client base. we have auto triggers to send folloup surveys using CV which helps to improve our products and service offerings. ### 3. Dynamics 360 review **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie K. | Scheduling Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Dynamics 365 Customer Voice?** I like that it is Microsoft of course but it helps collect and analyze information and great to use **What do you dislike about Dynamics 365 Customer Voice?** I would say nothing has been missing or wrong with this product. Everything works properly. I cannot think of anything that would make it better at the moment. **Recommendations to others considering Dynamics 365 Customer Voice:** I recommend you try this software you will not regret it it makes everything better with your customers. **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** It has made connecting and inputing information about better. There's more information to see in the CRM. I am more productive because of the software and I can see everything more than I could before. ### 4. is Dynamics 365 Customer Voice is required? **Rating:** 5.0/5.0 stars **Reviewed by:** Baratam V. | Microsoft Power apps developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Dynamics 365 Customer Voice?** The best with Dynamics 365 Customer voice is that we can configure the form and questions (depending upon the survey we are doing for) as per our needs and it has a great connector to integrate with power automate. **What do you dislike about Dynamics 365 Customer Voice?** This is a very useful component framework though the pricing of Dynamics 365 customer voice is a bit high because of 14,410 INR for 2,000 survey responses per tenant/month. I thought the price can be a little skim down or they can increase the survey response count. **Recommendations to others considering Dynamics 365 Customer Voice:** If you are the project manager for support projects, then I suggest you go with this D365 **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** For any company that deals with a Ticketing system after closing the ticket, feedback from customers is paramount to their projects. In these types of projects, this Dynamics 365 customer voice will help automate sending survey forms to the customer email automatically after closing the ticket. After designing the survey form we can connect that form to power automate and this will trigger a survey form to the customer whenever a support engineer closes the ticket. This will avoid tedious tasks to support engineers and their delivery managers as well. ### 5. Advance CRM tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kaniz F. | Business Analyst, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Dynamics 365 Customer Voice?** Dynamic 365 Customer voice assures easy collection of data and allows the user’s to create vigorous, flexible surveys. **What do you dislike about Dynamics 365 Customer Voice?** I would say everything is perfect or right with this product. Only the interface customization can be improved a bit. **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** Dynamic 365 Customer Voice has improved customer relationships and won man business and it is very beneficial for our organization. ### 6. Powerful survey manangement tool **Rating:** 4.0/5.0 stars **Reviewed by:** Vikram Singh C. | Business Project Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Dynamics 365 Customer Voice?** Dynamics 365 customer voice comes with out-of-the-box integration with dynamics 365 sales and marketing. There are possibilities to record the responses anonymously and as well as non anonymously. **What do you dislike about Dynamics 365 Customer Voice?** The user interface to customer voice is a little unstable. Also forms take too much time to open. The security management screens are also not very intuitive. Minor improvements are needed on these points. Otherwise it's a good product. **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** We are using this for sending out surveys to customers and keeping track of the responses received. We use these insights for our marketing campaigns and service improvement initiatives. ### 7. Customer voice service review **Rating:** 4.5/5.0 stars **Reviewed by:** Puja K. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Dynamics 365 Customer Voice?** The best of customer services is that help user to Capture the result and then able to identify the insights it can be used in any of the channel to send it and track . **What do you dislike about Dynamics 365 Customer Voice?** It is not much user friendly it need basic knowledge to use as customer face this issue most of the time to find the link to share with there client and also to extract report. **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** It's help me taking the feedback of my product and also from that I got knowledge where to do improvement in the product and increasing my productivity by analysing it ### 8. Dynamic Software **Rating:** 4.5/5.0 stars **Reviewed by:** Prashansa C. | HR EXECUTIVE, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Dynamics 365 Customer Voice?** Everything about the Microsoft Dynamic 365 is great from the interface to the design. The platform is really helpful for business development people as it allows them to analyze Customer Voices and help them where to concentrate **What do you dislike about Dynamics 365 Customer Voice?** The cost of the platform is high and also the fact that laymen can not use it. An individual required training on the platform which consumes a lot of time. **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** For every organisation, feedback is essential part of business. Through this platform we are able to get seamless feedbacks where the information exists all in one place. And most imprortantly you and to do work on remote server ### 9. Very Usefull **Rating:** 4.5/5.0 stars **Reviewed by:** Arturo Fernando S. | Agente de comrpas, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Dynamics 365 Customer Voice?** Overall, Dynamics 365 is an advanced CRM system with an impressive range of features. It has a powerful inbuilt artificial intelligence system and useful native integrations with Microsoft Office software **What do you dislike about Dynamics 365 Customer Voice?** However, it also has a steep by step learning curve and requires training to use it properly and almost personal guidance to get to use it at full of its capacity. **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** Microsoft Dynamics CRM Online includes 5 gigabytes of data storage. You can buy additional storage space for $9.99 per gigabyte per month. 5 gigabytes may sound like a lot until you realize this is for the entire organization, not per user. ### 10. Dynamics 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Kushagra S. | Article Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2022 **What do you like best about Dynamics 365 Customer Voice?** Dynamics 365 provides ERP (Enterprise Resource planning) and CRM (Customer Relationship Management) at the same time it provides visualization tools and dashboarding as well as automating services too. **What do you dislike about Dynamics 365 Customer Voice?** Dynamics 365 is very much appreciable tool but over all if we consider its components and services they are pretty complex which i think initially but going forward it becomes easier. **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** It is providing several benefits, it is offering premium 365 services of products like power bi, power automata, visio and access db which includes ERP and CRM Management products to help our business. ### 11. Enhancement REQUIRED **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad Nibras N. | Customer Services Executive (Sales & Marketing Department), Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Dynamics 365 Customer Voice?** Allow to integrate almost all of the things **What do you dislike about Dynamics 365 Customer Voice?** Software Laking and duplication issues need to enhance **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** Customer loyalty management is thr key benefit plus helping employees to call reports what ever we required ### 12. Great application **Rating:** 5.0/5.0 stars **Reviewed by:** Chameleon R. | Executive Secretary, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Dynamics 365 Customer Voice?** What i like the most about this applicat **What do you dislike about Dynamics 365 Customer Voice?** I like the fact that it records every step of my communication with my clients for easy reference **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** Surveys so i can tell what is working or not for my business ### 13. Uncover deeper insights by using Dynamics 365 Customer Voice **Rating:** 4.0/5.0 stars **Reviewed by:** Rishabh C. | Vice President - IT and Cybersecurity, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Dynamics 365 Customer Voice?** 1. Easily Collect data from the audience using the voice of customer surveys. 2. Create robust and flexible surveys. 3. Optimize outreach at the right time 4. Build unified customer profiles **What do you dislike about Dynamics 365 Customer Voice?** Pricings are atrociously high compared to other leaders in this vertical. Cross department sharing insights could have been more structured. Integration with downstream systems could have been better. **Recommendations to others considering Dynamics 365 Customer Voice:** I would certainly recommend this product for the industry that wants to gather data and make data-driven decisions. **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** Voice of customer surveys. Marketing trend and data analytics. Data-driven decisions. ### 14. Dynamics 365 Customer Voice is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Zohurul A. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Dynamics 365 Customer Voice?** I most like its AI-analysis and data integration **What do you dislike about Dynamics 365 Customer Voice?** Nothing i dislike about it. because it is best for me **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** improve customer relationships and win more business and it is very beneficial for me ### 15. Easy to use real-time Customer Feedback Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Dynamics 365 Customer Voice?** Easy-to-use tool for collating data from real-time customer feedback surveys **What do you dislike about Dynamics 365 Customer Voice?** Customer Sentiment Analysis is not built into the product **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** We use it to conduct periodic Customer feedback surveys that helps us to understand our customers better and improve our services ### 16. review on dynamic 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Dynamics 365 Customer Voice?** the user interface which is easy to understand. inbuilt AI, native integrations. **What do you dislike about Dynamics 365 Customer Voice?** lacked a couple of features. lag with slow connection. **Recommendations to others considering Dynamics 365 Customer Voice:** nothing **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** track leads from different customer ### 17. Microsoft Forms But Advanced **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Dynamics 365 Customer Voice?** It's simplicity. If you have already used Microsoft Forms, then you already know your way around Dynamic Customer Voice as it shares most of the interface. You also get to use custom variables that you can utilize to give your survey some dynamicity. **What do you dislike about Dynamics 365 Customer Voice?** The interface customization tends to be buggy. For start, Microsoft has not specified the correct image dimensions to use when customizing the interface. If you want to add a logo or some banner to your survey, you will have to play around with your images to find the correct result. Even then, it may not be satisfactory. Secondly, adding banners tends to create some unusual spacing between the questions. A simple survey might end up looking like a long survey. **Recommendations to others considering Dynamics 365 Customer Voice:** If you want something more out of Microsoft Forms, then Dynamics 365 Customer Voice might be the answer. If you are already using some of the Dynamics 365 tools and want to create some surveys, then Dynamics 365 Customer Voice is definitely the answer. **What problems is Dynamics 365 Customer Voice solving and how is that benefiting you?** We have used D365 CV to create a multi-part workshop registration and survey. The custom variables come into play when you create such a multi-part survey. ## Dynamics 365 Customer Voice Discussions - [What is Dynamics 365 Customer Voice used for?](https://www.g2.com/discussions/what-is-dynamics-365-customer-voice-used-for) - [View Dynamics 365 Customer Voice pricing details and edition comparison](https://www.g2.com/products/dynamics-365-customer-voice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+17%3A42%3A17+-0500&secure%5Bsession_id%5D=778ca881-ab85-4808-9c84-1a866d3121d4&secure%5Btoken%5D=39afcc49e48c2b436f0ee203256618369144a08c685ec6e754fa8391f041244d&format=llm_user) ## Dynamics 365 Customer Voice Integrations - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) ## Dynamics 365 Customer Voice Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Dynamics 365 Customer Voice Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - 4.5/5.0 (203 reviews)