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14 Betafi Reviews
Betafi is easy to use and get started with. It's price point makes it very accessible and and a worthwhile investment to businesses of most sizes. While it may seem similar in terms of features to a few popular tools in the space, the following make it outstanding:
1. Tags - the instant tags feature not only expedites note taking but helps researcher navigate through long interview playbacks efficiently with key anchors. It reduces the cognisant load on the researcher who is trying to moderate, capture key points and synthesize on the fly. It also allows for easy slicing and exporting of content if needed after further consideration of storytelling.
2. Zoom integration - no more pesky extensions or blockers from the participant pov which eases the process for the researchers too. Most participants are familiar with Zoom and also have it downloaded on their device already!
3. Notes workspace - usually after a session, my team will do a quick huddle. The notes workspace is great way for us to highlight key takeaways during the huddle and immediately begin synthesis with some basic clustering. The feedback ans insights are top of mind and we are able to leverage the context adeptly. As we go through more sessions, the notes and early synthesis are easily available and help guide the discussion. It also means we can confidently tweak approach, objectives, guides, prototypes etc with clear reference to why.
4. Miro integration - collaboration and sharing and easy prep of stimuli for stakeholder workshops. I think a pretty obvious benefit as the notes/highlights are exported to individual post its on Miro.
5. General usuability - I appreciate that the team is meticulous. For example, Betafi allows researchers to upload their interview guides for easy visibility during the actual session without the need to toggle between apps - what's great is while the researcher can input individual questions or upload from a google doc, they can just as simply copy paste a wall of questions and the system detects the demarcation to list the questions separately and allows users to take notes for the questions individually during a session.
Just an idea for scheduling - I would love to be able to set up multiple sessions in a project simultaneously or even upload a timetable of sorts. Also having the sessions then linked to my work calendar when the invitation is sent (as a moderator/ observer) would be amazing. Currently I have to go into each session to extract the observer links etc so a list view and potentially one that can be exported would be helpful. Review collected by and hosted on G2.com.
Placement of some buttons is not very intuitive and just some spacing/layout UI can be improved.
Would also be helpful to easily export and manage scheduling :) Review collected by and hosted on G2.com.
Betafi has been a game-changer for my user research process, especially with its automated transcription feature. It quickly converts spoken words into text, allowing me to capture valuable insights from user conversations in real-time.
The transcriptions in Betafi are easily searchable, enabling me to quickly find specific keywords or phrases relevant to my research. This has helped me identify important insights and patterns efficiently, saving me time in the analysis process.
In addition to transcription, Betafi's annotation feature lets me add comments, tags, and insights to the transcriptions, making it easy to capture and categorize observations for further analysis. This has helped me organize and analyze the data more effectively.
One of the standout features of Betafi is its seamless integration with popular visual collaboration tools like Miro and FigJam. The ability to export transcriptions directly to these tools has been a game-changer for creating affinity diagrams. I can effortlessly create and organize insights into groups, clusters, or categories, enabling me to derive meaningful insights and actionable recommendations from my research findings.
Furthermore, Betafi's customer support has been exceptional, with prompt and responsive assistance whenever I've had questions or concerns. Review collected by and hosted on G2.com.
One area where I have noticed a limitation with Betafi is the time it takes for the automated transcriptions to be ready. Depending on the length and complexity of the conversation, the transcription process may take some time.
Overall, despite the potential delay in transcription availability, I still find Betafi to be a valuable tool for capturing, organizing, and analyzing user insights from conversations. The benefits of its automated transcription, annotation, and exporting capabilities to Miro and FigJam outweigh the limitations, and I continue to use it as a valuable asset in my user research process. Review collected by and hosted on G2.com.
1. Good value for money compared to tools with similar capabilities
2. Facilitates democratisation of research through observer functionality
3. The ability for moderator and observers to view interview script and take notes real time
4. Usability test functionality gives user control over when the prototype and scenerio / task are shared with participants
5. The Betafi team, who always proactively take on feedback from their users Review collected by and hosted on G2.com.
1. Usability test tool sometimes takes a bit of time to load up the prototype (but it could be the issue with the prototype tool)
2. At the moment there is no Zoom integration for the Usability test functionality (not a big issue, but will be great to have so we can have a more seamless journey from test scheduling to test implementation) Review collected by and hosted on G2.com.
- Good tool to conduct user interviews and usability testing
- Competitive and flexible pricing as opposed to the big ones on the market like Lookback
- Fantastic team, very responsive and helpful Review collected by and hosted on G2.com.
- For the price, not much I dislike
- The team is continuously improving the product and I am looking forward to seeing functionalities to schedule the calls (maybe an integration with Calendly?) and manage participants Review collected by and hosted on G2.com.
Smooth, intuitive UX. Responsive engineering team Review collected by and hosted on G2.com.
They fixed or are fixing everything I disliked about Betafi:
– calendly integration (fixed)
– being able to use betafi only as a paying user of Zoom (no more)
– using betafi without downloading chrome extension (in progress) Review collected by and hosted on G2.com.
The note-taking feature is well built in. I like that I can include my research questions and document notes for them during my session.
I also like the ability to seamlessly invite an observer to my sessions.
Lastly, I love that I can hold sessions within it without using zoom. Review collected by and hosted on G2.com.
Uploading sessions recorded externally does take a bit of time. Review collected by and hosted on G2.com.
Betafi is a great research companion. The zoom app saved me 10s of hours on my last project thanks to its notes and clipping features! Review collected by and hosted on G2.com.
I would love more ways to segment and sort my notes across videos within a project. Review collected by and hosted on G2.com.
Key features that make tracking user insights easier, especially the ability to take timestamp notes. Review collected by and hosted on G2.com.
Some minor bugs while using the tool but they were all sorted out quickly after providing feedback on them. Review collected by and hosted on G2.com.
I can kick off user research or usability testing within minutes. The platform is affordable and suitable for startups or small scale teams. Review collected by and hosted on G2.com.
It's still a bit immature when I tried, but the team is working hard to add more features as far as I know. Review collected by and hosted on G2.com.
