227 Discuss Reviews
Overall Review Sentiment for Discuss
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If I remember correctly, I believe the rep's name was Kevin, but he was so pleasant to troubleshoot with. Usually you deal with a bot with such things so again chatting with a human made it way easier and less frustrating. We were able to solve the problem in no time which was another plus. 5/5 completely satisfied with the service. Review collected by and hosted on G2.com.
The only negative was when booking a respondent, I put the wrong date and immediately changed it after noticing it. Discuss.io notified me that we might incur a fee because the first day and time I put it was within 24 hrs of booking it, so because the change was "short notice," we run the chance of getting charged. Review collected by and hosted on G2.com.
I have used Discuss and am extremely imperessed both with the company's technology as well as their customer experience. The technical support staff are friendly and helpful, ensuring each session goes off without a hitch. The technology works extremely well, and the back end analysis and insight tools save me many hours for every project. Can't recommend Discuss.io highly enough! Review collected by and hosted on G2.com.
My only wish is for a noise cancellation algorithm to be added to the audio to help reduce ambient noise coming into the interview and recording. Other than that, I'm very satisfied with the platform Review collected by and hosted on G2.com.
Discuss.io is far and away the best video research platform available. I have tried many other platforms and discuss.io the best. The tech build is just smart and it is genuinely designed with research teams in mind.
It has everything you could need in a platform and more. the interfaces for clients, recuriters, moderators and participants are all seamless and easy to use. The support teams are always helpful and prompt.
I use it for every project, and refuse to go back. Review collected by and hosted on G2.com.
I'm not totally sold on the AI features yet. I'm excited to see how they continue to improve.
I'd like an easier way to send recordings to clients without giving them full accounts. Review collected by and hosted on G2.com.
One of the things I love most about Discuss is the customer service. They are quick to respond and helpful. I know that I can count on them, and that gives me so much reassurance when running projects. Most of the time, I have clients on the back end, and it is so important that things run smoothly. I also love the training resources and the newly developed Discuss University. Review collected by and hosted on G2.com.
Occasionally, I get a tech for my session who does not go above and beyond. I will leave it at that. Right now, the discussion guide questions do not provide everything I am looking for, but I know they are working on this. Discuss is constantly making its product better by listening to clients. I have seen so many improvements in the last year! Review collected by and hosted on G2.com.
What I like most about DiO is the ability to connect with consumers on a specific segment or specific part of the world very quickly. This really helps to get valuable insights in an agile way. For example, if I have a burning missing consumer understanding needed very quickly, I can rely on finding the right consumer on a good timescale with DiO. It also helps not just CMI people but people in the whole organisation to get very close to consumers and talk to them directly. Review collected by and hosted on G2.com.
The flip side of this is the fact that you will need to find time for you (or a team) to do the job - the interviews and/ or the main learnings. It'd be great if we could rely more on automated reports to help us. Review collected by and hosted on G2.com.
The interface is very intuitive and easy for new users, clients, viewers to navigate. Honestly, while "training" is available, it's not necessary! Customer support if I have a question is always ready to help, friendly, and knowledgeable. Love the new-ish Self Capture feature. Really adds value to our projects, adding other layer of pre or post learning. Review collected by and hosted on G2.com.
I wish there were more features akin to what we are used to on Zoom and Teams... filters, blur or change the background. Nothing essential, just nice to haves! Review collected by and hosted on G2.com.
Easy set up, fabulous tech support personel who just get it, rarely any tech problems, clear and easy to share stimulus, great to get respondents to provide individual and collective feedback.
I love the reassurance you get with knowing a tech person is on the other end to help out. They are always updating and improving the product. Innovation is strong. Review collected by and hosted on G2.com.
It's tough to figure out the best way to use the save tags, too many, too few, different titles, but once you know what you're doing it's great. Review collected by and hosted on G2.com.
Receiving multiple emails, texts, and calls to ensure that I was prepared for my session; the link to my session was at the very top of the emails, not hidden in the body; and the date and time information were also very easy to find. I've used several platforms since, and Discuss still has the smoothest experience. Review collected by and hosted on G2.com.
I didn't have any problems whatsoever. From booking the session to preparing for the session to execution and ending of my session, it was probably the smoothest video meeting platform I've used. Review collected by and hosted on G2.com.
As an interviewer, the interface is pretty straightforward, easy to use. If the goal is to have the platform transparent to interviewer and interviewee, Discuss.io is pretty close to ideal. Audio and video controls and quality are simple. Quality of audio and video during the session were better and more consistent than other platforms, though not perfect. Quality of download file audio and video were acceptable. The clipping tool is exciting but with the volume of interviews we did, I'm not sure I have time to use it. Chat and support features are good, easy to find. Tech support was solid - we had them launch each interview and after that scarely needed them. Downloading session videos was likewise easy. Fortunately for me, our logistics people dealt with the project setup and logistics so I was spared of that. That said, they did not complain so it could not have been too bad. We did about 90 IDIs on the platform and there were no issues re volume, scheduling concurrent interviews, etc. Review collected by and hosted on G2.com.
The quality of the transcripts was not great - better than others, but not as good as some. Plenty of room for improvement in terms of consistency of formating (some were formatted properly, others were a single long unbroken paragraph), and in terms of dealing with crosstalk. Review collected by and hosted on G2.com.
Very easy to setup the project (shoutout to Erika who is a great Account Manager), the customer support in the beginning of the interview made sure everything ran smoothly, the people were well recruited and very articulate, and the AI summary helpful as a baseline for analysis. Review collected by and hosted on G2.com.
Not a dislike per se, but because I chose the DIY version, we ended up doing the moderation ourselves which was a great opportunity to speak to consumers but required quite a bit of coordination from my side. I know they do a self-reported option which I am keen to try out as well. Review collected by and hosted on G2.com.
