# Discuss Reviews **Vendor:** Discuss.io **Category:** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 277 ## About Discuss Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. ## Discuss Pros & Cons **What users like:** - Users appreciate the **intuitive interface** of Discuss, enhancing the overall experience with seamless navigation and scheduling. (63 reviews) - Users praise the **excellent real-time session support** from Discuss, ensuring every research session runs smoothly and efficiently. (46 reviews) - Users admire the **robust feature set** of Discuss, streamlining qualitative research and enhancing collaboration effortlessly. (24 reviews) - Users praise the **user-friendly interface** of Discuss, making it accessible for all, regardless of expertise level. (22 reviews) - Users highlight the **easy setup** of Discuss, enjoying a smooth and hassle-free transition to the platform. (19 reviews) - Intuitive Use (17 reviews) - Video Recording (16 reviews) - Users find Discuss's platform **intuitive and easy to use** , complemented by responsive and helpful tech support for smooth operations. (15 reviews) - Users appreciate the **easy-to-navigate interface** of Discuss.io, enabling seamless management of market research projects. (15 reviews) - Interviews (15 reviews) **What users dislike:** - Users report experiencing **technical issues** like lag, pixelation, and connectivity problems that disrupt their sessions. (10 reviews) - Users find the **navigation difficult** , with a cluttered interface that complicates the user experience during discussions. (9 reviews) - Users find the platform to be **not user-friendly** , facing issues with connectivity, chatrooms, and pricing structures. (8 reviews) - Users report that the **user interface is confusing** and hampers smooth navigation during interviews and project setup. (8 reviews) - Users find the **usability poor** due to confusing navigation and a convoluted project setup process. (7 reviews) - Users face **logistical issues with scheduling** that complicate project management and participant link generation. (6 reviews) - Uploading Issues (6 reviews) - Missing Features (5 reviews) - Users express the need for improved **customer support** , citing long wait times and difficulty reaching live assistance. (5 reviews) - Scheduling Issues (5 reviews) ## Discuss Reviews ### 1. Great tools for analytics **Rating:** 5.0/5.0 stars **Reviewed by:** amy b. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Discuss?** Flagging comments and being able to label them to pull together for later use will be incredibly helpful in analysis. Great tech support! **What do you dislike about Discuss?** There has only been one thing I couldn't navigate and it was using the markup tool, presenting new data and then coming back to the marked up page. I had to delete markups on the first page or they pull through to the other data pages I needed to present. **What problems is Discuss solving and how is that benefiting you?** Being able to capture notes at the end of each interview is a tool I will rely on moving forward. Three simple questions after each session will actually capture a lot in the long run. ### 2. Solid platform although some features take effort to utilize **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Discuss?** I appreciate how clear the Discuss platform's chat functions are; on some platforms it is hard to be sure you're typing in the backroom or a private chat. The Discuss support staff are also friendly and, in most cases, speedy to help resolve issues. The uploadable discussion guide features are unique and help organize the transcript; however, the use of this can be dependent on the time you have to upload the guide, and the moderator's comfort with multi-tasking (so it often doesn't get used in my experience) **What do you dislike about Discuss?** When in the platform as a moderator, the screenshare and downloadable stimuli section can be hard to navigate / is not as streamlined or easy to use as other platforms. It is also a challenge to screenshare and maintain an eye on the chat bar, which cannot be pinned open. **What problems is Discuss solving and how is that benefiting you?** Discuss is a solid platform that solves issues my company has had in the past with tech support and ease-of-use/platform friendliness. Using it, we've seen greater chat involvement in our clients, and tech support is more easily accessible during our sessions. ### 3. Researcher-friendly platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley E. | Sr Qualitative Research Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Discuss?** It is designed with the researcher in mind, not retro fitted to also work in market research. I can load my discussion guide, organize transcripts, and more easily analyze findings. I also like that I can preview respondents and their basic info in advance of groups. **What do you dislike about Discuss?** nothing not to like! very simple/easy to use. **What problems is Discuss solving and how is that benefiting you?** Again - designed with the researcher in mind from the start, so it just works for how we use the tools. ### 4. Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa D. | Bar Manager/Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Discuss?** The ease and simplicity of the platform coupled with high quality performance and functionality makes Discuss a valuable tool for your project. **What do you dislike about Discuss?** The "waiting room" was a little bit surprising, wasn't sure what to expect and when **What problems is Discuss solving and how is that benefiting you?** Able to connect to the researcher and group smoothly making group communication less stressful ### 5. True platform for IDIs and focus group research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Discuss?** The ability to have mulitple moderators without "showing" everyone to the respondents. Build in backroom functionality. AI autotagging and built in capture functionality. **What do you dislike about Discuss?** It is expensive and can be cost prohibitive in a lot of cases. **What problems is Discuss solving and how is that benefiting you?** Provides all of the tools necessary for interviews and focus group research in addition to AI and tooling that simplifies the analysis and synthesis phases. ### 6. I haven't had much experience yet, but I liked the layout. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Discuss?** Discuss seems to be an easier way to conduct meeting with moderators and observers than what we currently have. **What do you dislike about Discuss?** It's new to me, so I don't know 100% how to use it to its best capability yet. **What problems is Discuss solving and how is that benefiting you?** Discuss is helping solve an ease of use issue for our company as well as getting us on a single platform to use. **Official Response from Kendra Gray:** > Thanks for leaving a review! We're happy to hear you find the layout intuitive, even if you're still getting acquainted with the platform. If you'd like more information about how to use the platform to its full ability, please feel free to reach out to your dedicated Customer Success Manager! Discuss University will be launching soon as well, which will house resources, help articles, guides, and courses to elevate your research experience, so that will be a great resource for you, coming soon! Thanks again for choosing Discuss! ### 7. Technical difficulties after all went well during pre-session tech checks **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Discuss?** I like that there is a live tech support individual there to assist, bring in the participant, and troubleshoot **What do you dislike about Discuss?** Overall, I do not have control over many aspects of my experience and have had pretty severe technical issues each of the 3 times I've tried to use the platform. Below is a detailed description of my experience. - When I first tried to log on to join a session as an observer, I had to restart my computer for any discuss.io pages to load. All other websites and apps were loading normally and working perfectly fine. - I am unable to pull the chat out into a separate window. - When I shrank the browser window to split my screen so that I could see the moderator guide, I was having issues where the bar across the top of the screen during the meeting (that has Discuss.io in the top left corner and buttons like "+invite observers") was covering up the slides, I was sharing. - I had technical issues with hearing random sounds in the background of my interview - My colleagues were able to hear me typing VERY loudly when using my computer microphone, which I've never had issues with when using other video interview platforms - After performing an overall tech check 2 days prior to moderating, then performing a tech check 30 min prior to the session I moderated, where all went well in both tech checks, I stayed logged into the meeting I was moderating, changed nothing about my setup, and then was unable to share anything (I would click the button to share and nothing would happen) and was unable to see the chat (I would open the chat window and there was no chat feed there, just a blank blue column). I had to exit the meeting and re-join as multiple session refreshes did nothing to fix this. **What problems is Discuss solving and how is that benefiting you?** Not solving any problems for me - I was asked to use it by a client. ### 8. Very helpful and easy to use tool for researchers **Rating:** 4.5/5.0 stars **Reviewed by:** Mariana R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Discuss?** Easy to clip and tag important moments of the interview. Taking highlights notes is also very helpful for analysis. **What do you dislike about Discuss?** So far, no downsides. I have used only once, so haven't explored all the features yet. **What problems is Discuss solving and how is that benefiting you?** The tool helps enhance my performance at developing insightful reports. ### 9. Seamless and simple for moderators **Rating:** 5.0/5.0 stars **Reviewed by:** Scott D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Discuss?** Having live support to check in participants and do the tech checks is super valuable **What do you dislike about Discuss?** Participants on mobile devices don't seem to pass tech checks. Not sure if this is user error, but I would like to be able to take folks who may be on a tablet or phone. **What problems is Discuss solving and how is that benefiting you?** Makes online qualitative research more productive with the interactive tools and virtual "backroom" for clients and other observers ### 10. Seamless experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Discuss?** I like the backroom feature to be able to communicate effortlessly with the facililator. **What do you dislike about Discuss?** There is no ability to send reaction emojis. This would be great to have. **What problems is Discuss solving and how is that benefiting you?** The ability to virtually conduct research with consumers is something that is remarkable! ### 11. #1 Online Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Discuss?** I really like how easy it is to set up projects on the dashboard with the ability to manage the respondents, observers and content with the peace of mind that our groups are also supported by a highly receptive tech team. **What do you dislike about Discuss?** Sometimes we have had to set up projects last minute. We understand that we need to give 24 hours notice to obtain tech support on the platform. Unfortunately, we've had to go without that on some occasions and have our moderators run this aspect. This can be frustrating to our moderating team as their primary focus is the research. **What problems is Discuss solving and how is that benefiting you?** We are using self-capture for a lot more pre-assignment work and Discuss.io has a very user friendly way to capture videos, clips and uploads from our Consumers. ### 12. Easy to use as a viewer and a tech assistant is always on standby. **Rating:** 5.0/5.0 stars **Reviewed by:** Baylee X. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Discuss?** What I like best about Discuss is the easy UI/UX. Everything you need, is in front of you. There are not many reroutes or unnecessary features, it keeps it simple for anyone to use. **What do you dislike about Discuss?** The only downside of Discuss is the layout when viewing the participants. It's currently set to default as a gallery view, but I was there was a way to pin specifc participants. **What problems is Discuss solving and how is that benefiting you?** Discuss does a great job of finding high quality participants, who will give you their time and effort for a full session. I know this isn't always the case, but i've experienced the least difficulty when using Discuss versus other competitors. ### 13. My first and very good experience using Discuss **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Discuss?** I had never used Discuss before and my experience was very good. The fact that we can have our guideline close by and being able to tick what we have covered already is very useful and agile. **What do you dislike about Discuss?** I honestly didn't see a lot of downsides, but maybe one thing that can be improved is the fact that, when you want to record a highlight, it doesn't show if it's recording or not and that can be a little confusing in terms of securing the information. **What problems is Discuss solving and how is that benefiting you?** Being able to speak to consumers in a confidential manner, without them knowing we come from an specific brand and that helps us a lot with the biased issues we sometimes could have. ### 14. Good experience overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Discuss?** There is a technical support present at all times **What do you dislike about Discuss?** The platform is not as intuitive as it could be **What problems is Discuss solving and how is that benefiting you?** Being able to do interviews up close ### 15. nice conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Discuss?** The questions on the side during the interview and the easy user experience. **What do you dislike about Discuss?** Sometimes the connection is not very good. **What problems is Discuss solving and how is that benefiting you?** the problem of having to find consumers or potential interviewees ourself. **Official Response from Kendra Gray:** > Thank you for your review! We're happy to hear you enjoyed the ease of use and the interview experience with Discuss, and that the recruitment services have been beneficial in finding you the ideal respondents. We understand a stable connection is crucial for smooth research. We do offer live tech support services for our Premium, Premium+, and Consumer Reach subscriptions. If you'd like more information on how to enable live support to improve your sessions and troubleshoot any connection issues, please feel free to reach out to your dedicated Customer Success Manager! Thank you again for your valuable feedback and for choosing Discuss. ### 16. It was a great tool for conducting interviews. Easy for observers to monitor research. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Discuss?** I like the support providers who join the chat and don't leave until everything is set up. I also like the backroom and private chats. The observer, moderator, and respondent roles are also nicely divided. **What do you dislike about Discuss?** I dislike that the backroom can become distracting for moderators during the interview. I think there should be a chat for observers and then a chat with observers+moderators, with each being clearly labeled. **What problems is Discuss solving and how is that benefiting you?** Discuss allows us to conduct online interviews in a seamless and easy-to-navigate platform. It is like ZOOM but with specific functions for research. So, it allows us to remain confidential and have a barrier separating clients from respondents. ### 17. Great for interviewing and for reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Discuss?** Discuss let you index the conversation as it is happening. Then, once your research is done and it's time to write the report, you can not only reference back to specific points of the discussion but also check and edit the video clips it automatically creates. **What do you dislike about Discuss?** The platform could be faster when it comes to cutting the videos, but that is a not a deal breaker, especially as it helps you save time by creating the videos with the themes you select. **What problems is Discuss solving and how is that benefiting you?** I use Discuss for Marketing Research. On my side, the platform makes it for me to schedule and conduct video interviews. On the consumer (interviewee) side, it makes it intuitive for them to know what they need to do and join the sessions I moderate. The video clipping/editing tool made my reporting significantly more efficient. ### 18. Discuss.io Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Discuss?** Based on experience with multiple projects, I continue to have great experiences collaborating with Discuss.io. The platform is great for online qualitative with excellent technical support. Platform benefits include private chat, backroom chat, sentiment tagging, and archives with automated transcripts and recordings. **What do you dislike about Discuss?** Looking forward to continued innovation as it relates to moderator tools, observer tagging, video/transcripts, and Genie AI assistant. Continued evolution keeps us all on top of our game and focused on delivering actionable insights in an agile way. **What problems is Discuss solving and how is that benefiting you?** Agility to drive insights into action & continuous improvement ### 19. Very good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Discuss?** It's easy do use and understand, customer support is very helpfull. **What do you dislike about Discuss?** The transcription is not that good. Is not complete e not easy to indentify how is talking. **What problems is Discuss solving and how is that benefiting you?** Help me to understand how people using and qualify their banks, whats is important in the moment to chosing a bank. ### 20. Great Tool For Online Qualitative Research **Rating:** 5.0/5.0 stars **Reviewed by:** Luke B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Discuss?** Discuss.io provides great tools for qualitative researchers. Overall, the tool is designed with professionalism. The tech support does a great job to chase down the respondents. Compared to Zoom, Discuss has a backroom that allows the client and other observers to not be seen and are able to hold their own conversation in platform hidden from the respondent which is great **What do you dislike about Discuss?** The tool works great for what it is designed for. There really isn't much to dislike about the tool; it functions as advertised. **What problems is Discuss solving and how is that benefiting you?** The problem that Discuss solves is that it give s a professional way to conduct online qualitative research. It provides us with a tool that offers more support than zoom for conducting these efforts. ### 21. Discuss a success **Rating:** 5.0/5.0 stars **Reviewed by:** Lawanda S. | Retail Merchandiser, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Discuss?** I felt like it was very easy to use . This was my first time using. **What do you dislike about Discuss?** At this time I dont feel anything negative about it. **What problems is Discuss solving and how is that benefiting you?** Discuss made it possible for four people in different parts of the United States to sit down and discuss a topic. ### 22. It was great to use to watch qual (focus groups, idis) **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka P. | Senior Manager Consumer Insights, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Discuss?** i loved how we coud chat with the backroom virtually without having to worry about the participants hearing or seeing us **What do you dislike about Discuss?** nothing- I thought it was all great and I would use it again **What problems is Discuss solving and how is that benefiting you?** It solves for doing virtual research without participants hearing and seeing us ### 23. Stellar platform **Rating:** 5.0/5.0 stars **Reviewed by:** Franco R. | Field Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Discuss?** The technical capabilities are everything we are looking for. The added value that the customer service team provides is what really sets Discuss IO apart in my opinion. **What do you dislike about Discuss?** I have yet to experience any real downside. There are some instances where respondents can't access the platform but the reason for that is usually their VPN or own device. **What problems is Discuss solving and how is that benefiting you?** We conduct research with the intent of providing market research insights to our clients. This platform has provided easy DIY tech platform that is simple enough for almost anyone to use. ### 24. Easy Interview Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey G. | Multi Func Info Sys Anlst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Discuss?** Ease of use. A moderator was available as soon as I used my email link and logged in. They checked my connections and off I went to the waiting room. **What do you dislike about Discuss?** I found no downsides using this platform. I had used it for the first time through a wi-fi connection and had no issues or problems. **What problems is Discuss solving and how is that benefiting you?** When another company's marketing needs the pulse of specific consumer sets they turn to Discuss. ### 25. Worked with them to run consumer IDI's **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Discuss?** Customer support was strong so made it easy to run each call with the consumers **What do you dislike about Discuss?** slighlty difficult to use platform when looking to edit videos **What problems is Discuss solving and how is that benefiting you?** Helping us understand GenZ more and thier routines and what is imporant to them ### 26. Interview for consumer trends in snacks and beverages **Rating:** 5.0/5.0 stars **Reviewed by:** Joana L. | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Discuss?** The guidance from the questions that has to be done was really helpful, also the fact that any email address is shown also helps as I have a corporate email that would be a bias. **What do you dislike about Discuss?** There was not a site for me to send notes to the moderator, I didn´t find a way to communicate with the moderator as an observer because of a few things that suposed not being said **What problems is Discuss solving and how is that benefiting you?** Consumer information regarding his life habits, aspirations, personal information, joyful moments, and so on. It benefits me because I need to send this information to another team that evaluates it. ### 27. High Quality of Work Delivered, Nuisanced Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Discuss?** The quality of work that was delievered and hands on support the day of our sessions was wonderful. **What do you dislike about Discuss?** I wish more platform training was given to clients. For example I work at Unilever and there are plenty of collegues who have used the platform before in our greater parent company, but everyone within my specific brand/team hadn't used the platform before so it was a sharp learning curve. There wasn't a kickoff call, it was more of a generation of an invoice and I had to ask a lot of questions, set up the calls myself as the client, etc. **What problems is Discuss solving and how is that benefiting you?** Recruitment of consumers for focus groups and 1:1 interviews. ### 28. Best Market Research platform out there **Rating:** 5.0/5.0 stars **Reviewed by:** Sanders M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Discuss?** Extremely user friendly and intuitive, has the most features of any of the platforms, is both DIY and comes with support options, transcripts are fantastic. Bottom line it's the best platform out there and offers some of the abilities of a zoom, adobe, etc. but with much better capabilities **What do you dislike about Discuss?** The tech support could be a tad better and the project manager is probably unnecessary for most projects - since most stuff is doable in a DIY fashion. Wish I could patch in a call for myself though to my phone which I sometimes have difficulty doing **What problems is Discuss solving and how is that benefiting you?** Allows us to talk to customers or targets and allows us to do so in a seamless way, while being in constant communication with our clients and easily able to reach consumers with good technology ### 29. Convenient way to interview **Rating:** 5.0/5.0 stars **Reviewed by:** Bilgen T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Discuss?** I liked how easy it was to use and follow the system. A technical person welcomed me which was great and gave me a relief that there's a person around if sth goes wrong. He answered my questions and prepped me in a few minutes. **What do you dislike about Discuss?** There was nothing I disliked about Discuss to be honest. **What problems is Discuss solving and how is that benefiting you?** It helped me in a very guided and simple way to capture high quality insights and focus on what the person was saying rather than being nervous about technology ### 30. It is very user friendly with a lot of features to use in a virtual focus group. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony D. | Qualitative Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Discuss?** I find it helpful how you can upload concepts or stimuli on the platform prior to the group. The poll feature is very productive and time-saving when it comes to exporting. **What do you dislike about Discuss?** I can think of anything I dislike from the platform. **What problems is Discuss solving and how is that benefiting you?** Discuss gives me the opportunity to speak to participants from different cities to gather insights for a product or service from different markets without any technical difficulties. ### 31. Great Experience and Love the Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Discuss?** Solid support from techs and great functionality **What do you dislike about Discuss?** Nothing that I noted. Easy to logon and get going. **What problems is Discuss solving and how is that benefiting you?** Better functionality than most platforms. Clients find it easy to use. ### 32. Best platform I know **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Discuss?** 1. Support is very good. All participants are called and checked in advance. This way you never have problems with bad streams. And you can see the screener in advance, it is also viewable for the moderator! 2. Very nice and clear view of the participants. Allows for very good moderation. 3. Good transcripts, so that the moderator only has to record the most important things. 4. Very good that you can save stimulus, so you don't have to share the screen awkwardly. **What do you dislike about Discuss?** The German transcripts are not as good as the English ones. **What problems is Discuss solving and how is that benefiting you?** Online qualitative research ### 33. An awesome market research partner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Discuss?** Discuss helps me in making quick reels out of my highlights. Decision-makers may rapidly select their desired niche audience and determine findings, allowing brands to discover insights and establish customer interactions with greater empathy and knowledge. **What do you dislike about Discuss?** The chatrooms are very inconsistent. At times they work fine , at times the testers don't understand which room they have joined or are supposed to join. Their Subscription models are not very friendly for Ad hoc projects.The subscription models are very high priced for small projects or organisations. **What problems is Discuss solving and how is that benefiting you?** Discuss reduces our research time by half, reduces manual efforts by 75%, and provides a new depth of richness to our research. Creating reels or clips from highlights is like a quick 2 mins job which helps us create amazing and enriched insights. ### 34. Discuss I.O G2 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2023 **What do you like best about Discuss?** It is a great self serve tool that allows qual research to complete within budget. It has wide reach in many markets. **What do you dislike about Discuss?** The requirement to recruit extra respondent. **What problems is Discuss solving and how is that benefiting you?** To check comms routes or concept routes. It helps to provide insights to fine tune the stimulus before we put it through a quant test. ### 35. Superior ease of use and time saving tools for qualitative researchers **Rating:** 5.0/5.0 stars **Reviewed by:** Tom N. | Founder, President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Discuss?** The Discuss.io platform is, first and foremost, intuitive and user-friendly, for researchers, participants and observers. This allows everyone to focus on the conversations. **What do you dislike about Discuss?** There's nothing I dislike about the platform. Perhaps one area of improvement would be providing more video recording options. Currently, there is one video recording option: a split screen including the interviewer and the interviewee(s). I would like to be able to download the video of just the interviewee(s). Also, I'd like to be able to see/download another video that will toggle back and forth to the person who is speaking. **What problems is Discuss solving and how is that benefiting you?** Discuss helps my business because it boosts my productivity. The Discuss.io toolbox includes 3 key features: the integrated Discussion Guide, the Save Moment button and the drag and drop Highlight reel assembly functions. The integrated discussion guide allows moderators to upload the guide and, by clicking boxes during the interview, insert the discussion guide questions into the transcript, in bold. This enables researchers to quickly scan transcripts, to find particular sections. The Save Moment button allows the moderator and observers to save 30 second clips to capture important moments of the interview (15 seconds before and 15 seconds after a click). The drag and drop functionality helps users quickly assemble themed reels. Creating clips no longer requires cutting based on audio, but rather simply selecting sections of transcript. The automated transcript is almost always accurate enough to capture the sound bite needed. **Official Response from Kendra Gray:** > Dear Tom, Thank you sincerely for your outstanding review of Discuss! We're delighted to hear that our platform has been instrumental in enhancing your qualitative research endeavors. Your recognition of Discuss' intuitive and user-friendly nature is incredibly gratifying and we appreciate your constructive feedback regarding the video recording options and ability to download separate videos of interviewees and toggle between speakers during playback - we will share this feedback with our product team as they continue to evolve the platform. Once again, we extend our heartfelt gratitude for your stellar review and insightful feedback. Should you have any further suggestions or questions, please don't hesitate to reach out. We're here to support you every step of the way. ### 36. Initial experience on the Discuss platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Discuss?** Discuss has made it easy to organize and hold informational interviews with key stakeholders. The facilitation and support is a welcome treat in case any live technoical difficulties arise. **What do you dislike about Discuss?** Not much to say here. I wish there were a few more options to toggle with audi and video preferences as every device is a little different. **What problems is Discuss solving and how is that benefiting you?** We are seeking feedback on various concepts to learn about thoughts, opinions, and suggestions on how to move forward. Having as unbiased feedback as possible is critical. ### 37. excellent user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Discuss?** Very easy interface, great project management service, great output following (video, transcripts, etc.) **What do you dislike about Discuss?** Cannot switch the entire interface to another language (i.e. French), Can't give respondents control of my mouse to navigate a website **What problems is Discuss solving and how is that benefiting you?** Has a back room and a unique link for observers. I have no fear that clients will speak or show up on video while I'm moderating a session. ### 38. Fantastic experience, highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Adriane D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Discuss?** The platform is really easy to use and very intuitive to navigate. The tech support is readily available so anytime a respondent drops off they're there to get them back right away. **What do you dislike about Discuss?** I honestly can't think of something that wasn't good. I rarely give a 10/10 but this was a no-brainer. **What problems is Discuss solving and how is that benefiting you?** Not solving a problem, rather a platform on which to conduct qualitative interviews for a market research study. Discuss took all the tech challenges I used to have with respondents out of my hands and saved me a ton of time and headache. ### 39. Good features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Discuss?** It works great. As an observer, I found it helpful to be able to talk with other observers in the chat. We were able to discuss and refine additional questions before sending them on to the moderator/interviewer. **What do you dislike about Discuss?** Nothing, really. I liked that as an observer, there's nothing that could cause me to accidentally go on camera or unmute myself. **What problems is Discuss solving and how is that benefiting you?** We needed to observe in-depth interviews and the agency we worked with used Discuss. It was a great way to be able to see and discuss the interviews in real time. ### 40. Very streamlined and no problems. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Discuss?** It was set up well and everything happened on time and smoothly. If something would have gone wrong, I'm sure the tech support would've fixed it in an instant. Great platform. **What do you dislike about Discuss?** I think the tools you can use in the actual meeting could be explained (Maybe I missed a tutorial somewhere) - but drawing lines/ zooming/ etc. had to figure out how to do that. **What problems is Discuss solving and how is that benefiting you?** It gives us the ability to get real personal insights - something we cannot get through normal desk research. It is very easy to set up and work through as well. ### 41. Good Experience and Clear Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn F. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Discuss?** I like using Discuss. There are no issues with buffering, and the sound is always optimal. I have used Discuss for personal and business calls and never had any problems. **What do you dislike about Discuss?** I have not experienced any downsides to using Discuss. Discuss is not my first choice for video calling because I am so used to utilizing other programs. If the program were more available in my business, I would switch to Discuss. **What problems is Discuss solving and how is that benefiting you?** Discuss does not solve business problems for me, but when I conduct my influencer video feedback, it is typically the program used by the researcher. ### 42. it is very professional, very handy and you can trust the technical support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Discuss?** the fact that it is reliable and I can use it also for taking notes **What do you dislike about Discuss?** I am quite concern about the prices. not all the clients are open to spend this money **What problems is Discuss solving and how is that benefiting you?** i don't have to take care about the issues that i might have with respondents ### 43. Amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin A. | Senior research manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Discuss?** I really liked the ability to search through all the transcripts within the platform. This helped me analyze the findings quicker without compromising quality. This platform is easy to use and a real hit with our clients. **What do you dislike about Discuss?** Some of the technicians are not as good as the others and you can really see the difference. Getting staff on the same level would improve everything greatly. Other than that no complaints. **What problems is Discuss solving and how is that benefiting you?** The platform helped us find a way to continue our research even during the pandemic. People are still hesitant to come to testing facilities so this is a great way to collect data without having people come in. ### 44. Great bespoke platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Discuss?** It's a very intuitive platform that works well for sharing stim and getting respondents to mark it up. Simple to use and good tech support. **What do you dislike about Discuss?** The cost may be a consideration for some clients. **What problems is Discuss solving and how is that benefiting you?** Using Discuss is valuable on behalf of clients seeking to evaluate language, ads, comms and messaging content in particular. Clients like being able to view anonymously and it's very simple and intuitive for respondents, agency and clients alike. ### 45. Spanish Language Study **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Discuss?** Questions asked were pertinent and relevant to data test. Ease of implmenation **What do you dislike about Discuss?** There was nothing to dislike. It was thorough. **What problems is Discuss solving and how is that benefiting you?** Data analysis regarding Spanish speaking consumers ### 46. DIY Qualitative Research Platform with incredible insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2023 **What do you like best about Discuss?** Qualitative Panel of Discuss is very effective with its on platform DIY method of creating a research study. The add ons like training & Mobile screenshare are super helpful from respondents standpoint. **What do you dislike about Discuss?** Their tech licensing fee is crazy high and not affordable for conducting bulk studies and most of the times their word cloud are not seggregated by emotions. **What problems is Discuss solving and how is that benefiting you?** Discuss helps me in conducting IDI and FGD's at teh easy of their 5 click platform with their range of target audience panel. Discuss also takes care of teh administrative work like invitinga, training and incentive managaement of the panel leaving me to handle other aspects of the study. ### 47. Consumer Research Interviews with Discuss I.O. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Discuss?** Discuss.io is a user-friendly platform allowing you to chat with consumers easily. The platform lets you navigate through the research discussion guide smoothly. **What do you dislike about Discuss?** It would be good to get a bigger font for the discussion guide so we can read this easier. **What problems is Discuss solving and how is that benefiting you?** Our company can chat with consumers and understand topics like the cost of living crisis, health areas, etc. - and we're able to use this information when launching new products. ### 48. Comprehensive product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Discuss?** The user interface is extremely intuitive, making the conducting and analysis of information straightforard **What do you dislike about Discuss?** No immediate drawbacks, the usefullness of tech support is variable **What problems is Discuss solving and how is that benefiting you?** Discuss helps us remotely reach consumers across the world ### 49. Good, clean interface. Discuss.io is an easy to use application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Discuss?** I like the respondent hub. Before starting a focus group on the platform, it gives me a snapshot of all the information I need before proceeding. Compared to its competitors it is a lot more user friendly and easy to access **What do you dislike about Discuss?** The interface does not allow me to bold or highlight any information on the guide (either before or after it has been set up). Allowing formatting would go a long way towards making the platform more user friendly **What problems is Discuss solving and how is that benefiting you?** It allows me to execute my research projects. A dedicated backroom (which participants cannot access) allows me to ensure that the interview can be fine-tuned or that additional questions can be asked based on observer input. ### 50. Great qual platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Discuss?** Discuss is built by someone familiar with qual methodologies. It has a full feature set: built for qual, backroom, ability to annotate, edit clips, sentiment analysis, etc. The recruiting and PM services are huge time-savers. I've already recommended it to colleagues and clients. **What do you dislike about Discuss?** The discussion guide is helpful, but I wish you could move windows around so you don't have to look to the right of the screen to review the discussion guide. Building a discussion guide isn't as easy as it should be. New questions get added all the way at the bottom, so adding a question at the top of the guide is a pain. **What problems is Discuss solving and how is that benefiting you?** I needed a more professional way to do remote IDIs and it was taking me too much time to analyze them on the back end. This allows me to do more in less time for the part of my process that takes the most time (by far). ## Discuss Discussions - [Any fun Discuss.io "hacks" you can share? I appreciate learning new things.](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) - 1 comment, 1 upvote - [What is Discuss used for?](https://www.g2.com/discussions/what-is-discuss-used-for) - 1 comment - [View Discuss pricing details and edition comparison](https://www.g2.com/products/discuss/reviews?page=4&utm_campaign=testimonials_embed§ion=pricing&secure%5Bexpires_at%5D=2026-05-20+01%3A43%3A58+-0500&secure%5Bsession_id%5D=5a465b46-ee39-45f5-ae3a-5214918efc62&secure%5Btoken%5D=df70eac85ea36e747b9101c2cd8a1de5ee276e2730881e545f0bd40f7e3747c3&format=llm_user) ## Discuss Integrations - [Figma](https://www.g2.com/products/figma/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Discuss Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Feedback Source** - Invitation - Survey Link - App - Recruitment Pool **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Participant Selection** - In-App - On-Site - Recruitment Pool **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Insights** - Analytics - Collaboration - Sorting **Insights** - Human Transcription - Computer Transcription - Analytics **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Summarization **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top Discuss Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (730 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (380 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - 4.2/5.0 (297 reviews)