Discuss Reviews & Product Details

As an observer of the User Research, I love how the video and audio are high quality. The app the user is asked to use is fast and I could tell it has little or no learning curve. I also loved how the internal chat feature worked so I could talk with the moderator and other observers seamlessly. Review collected by and hosted on G2.com.

As an observer, I had no issues with the platform. Review collected by and hosted on G2.com.

I use Discuss to offer online consumer conversations and connections for my colleagues, allowing them to talk directly to people across markets to understand their everyday lives. It helps us to understand people in different countries and cultures that we cannot get to experience in person. I like the great account service in the planning and during the interviews themselves, as well as the quick turnaround and good value. I appreciate having access to all interview videos and transcripts and the AI tool for summaries, which surfaces relevant content to answer specific questions. I particularly enjoy the in-the-moment experience of talking to people online and how the AI tools allow me to analyse all the conversations to look for recurring themes. The initial setup was easy. Review collected by and hosted on G2.com.

Nothing to share Review collected by and hosted on G2.com.

I really like the backroom feature. It's a big deal for us because it allows my clients to join and prompt follow-up questions during interviews without being on camera, maintaining a professional distance. My clients really appreciate that they can join, watch live, and see all the interviews in one place in the back end. I also like how I can upload the interview guide and check it off as I go, because when you check it off, it pastes the interview guide question into the transcript, which is really useful for locating specific questions asked. Another thing I find valuable is that you can download a parsed transcript CSV file from Discuss, where interviews are organized by interview guide question, even if the process can be a bit manual and fussy. I appreciate that you can watch the video recordings at different speeds, like 2x or slowed down, and it live syncs with the transcript as you watch. Review collected by and hosted on G2.com.

Editing the transcripts sometimes is weird and jumps around a bit. It's almost like the page reloads when you finish an edit, and it goes off the live sync autoscroll feature, which is annoying. I have to keep toggling it back on. The transcripts that are captured get chopped up between the different speakers. If our answers overlap by a couple of words, it gets cut up into the transcript with one word at a time from each speaker, which is really annoying when trying to get clean transcripts. Review collected by and hosted on G2.com.

The process of confiriming meetings/accepting them was smooth and very intuitive. It wasn't anywhere tough for new comers on the site for freshers such as me when I got interviewed there. Review collected by and hosted on G2.com.

Post interview-updates, like status of progress including even if someone qualifed or not Review collected by and hosted on G2.com.

I absolutely appreciate the simplicity of Discuss, which stands out as its most defining feature for me. The ease of use is exceptional, making it very user-friendly and not complicated at all, allowing seamless interaction with respondents. I am particularly impressed by its data analysis capabilities. Discuss allows me to easily ask specific questions and analyze the compiled data efficiently, which not only provides insightful information but also saves me an enormous amount of time. This time-saving aspect is incredibly valuable as it frees up time for other important tasks. Moreover, the initial setup was very easy, which made the transition to using Discuss smooth and hassle-free. Overall, Discuss significantly aids in conducting qualitative research interviews and analyzing data, enhancing both productivity and efficiency. Review collected by and hosted on G2.com.

Nothing really. It might be helpful to have a tech accessible during the entire interview. Review collected by and hosted on G2.com.

What I appreciate most about discuss is its automatic transcription feature, along with the capability to identify topics, generate charts, and produce summaries. The platform also delivers impressive video quality and makes it easy to capture text responses, photos, and videos all in one place. Review collected by and hosted on G2.com.

At times, since it depends so much on a stable internet connection and the quality of your hardware, images may appear pixelated or the audio might drop out. Additionally, if you depend too much on AI, there is a chance of misunderstanding the responses, so it's important to always double-check the analysis. Review collected by and hosted on G2.com.

The platform itself is very intuitive and easy to use.

The project tech support team is consistently responsive and helpful, ensuring everything on the back end runs smoothly. They make sure respondents have strong connections and help them to connect if they don't.

Their AI generated transcripts are also high quality, helps to make analysis easier and more efficient.

Respondents can complete homework or prework on the platform which allows responses via text, photo and video. All is stored in one convenient place.

When there is an issue customer service addresses it promptly. Review collected by and hosted on G2.com.

I have had some resolution issues showing stim, but have resolved by using share screen instead of uploading files to the platform. This could be improved. Review collected by and hosted on G2.com.

The user interface is exceptionally easy to use and flexible for all qualitative purposes--from IDIs to full online focus groups. Review collected by and hosted on G2.com.

The scheduling system poses logistical issues for some projects. For instance, in cases where clients are recruiting/scheduling using Calendly, we can't generate participant links in advance for them to send right away; instead, we have to schedule then update the session invite. Review collected by and hosted on G2.com.

I found that setting up Discuss was incredibly easy and user-friendly, allowing me to get started in just a few minutes. Its intuitive interface made it effortless to navigate. The platform was exceptionally beneficial for my project as it facilitated easy navigation through interview questions displayed on the screen, which was extremely useful during discussions. I appreciate Discuss's resemblance to Teams meetings but with additional features, such as the ability for me, as a moderator, to independently leave or end sessions for all participants—a feature that greatly aids in managing discussions. Additionally, I value the platform's interactivity, which I find crucial during challenging business calls, as it enables me to discreetly manage aspects of the conversation. Furthermore, I would love for Discuss to be integrated into my daily routine, as its features would be highly beneficial on a regular basis. Review collected by and hosted on G2.com.

There is nothing I dislike Review collected by and hosted on G2.com.

I really like using Discuss for several reasons. First, it's an incredibly easy way to connect with consumers and gather insights, especially valuable for exploring the experiences of pet parents. This connection is essential for understanding the consumer journey and thinking about future innovations. I also find Discuss to be super efficient and it significantly reduces the workload that typically follows an interview, freeing up my time for other tasks. The ability to view previous interviews in an easy format is invaluable. I appreciate that Discuss provides transcripts and AI-generated summaries which help in capturing key moments effectively. Furthermore, I love how it automatically displays questions on the side of the screen, ensuring that all the right questions are asked throughout the interview process. This functionality makes the user experience smoother and helps in maintaining focus during discussions. Review collected by and hosted on G2.com.

I found it confusing when setting up my account because initially, I only had view access to past interviews conducted by my business but couldn't locate my upcoming interview. It wasn't until I clicked a diary invite in my Outlook calendar that I found where my interview link was. Additionally, during calls, it was very confusing to distinguish between participants as there were no labels indicating whether someone was an interviewer, moderator, or pet parent. This led to misunderstandings about who was who during the session. Review collected by and hosted on G2.com.