---
title: Discuss Reviews
meta_title: 'Discuss Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 280 reviews by the users' company size, role or industry
  to find out how Discuss works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 280
  scale: '5'
date_modified: '2026-07-14'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Discuss Reviews
**Vendor:** Discuss.io  
**Category:** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 280
## About Discuss
Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io.



## Discuss Pros & Cons
**What users like:**

- Users rave about the **intuitive interface** of Discuss, making scheduling and navigating sessions seamless and efficient. (63 reviews)
- Users highlight the **excellent real-time support** from Discuss, ensuring seamless sessions and participant connectivity throughout. (46 reviews)
- Users value the **powerful features** of Discuss, enhancing qualitative research with ease of use and robust support. (24 reviews)
- Users commend the **user-friendly interface** of Discuss, making it accessible for everyone, even non-researchers. (22 reviews)
- Users highlight the **exceptional ease of setup** with Discuss, ensuring smooth transitions and hassle-free usage. (19 reviews)
- Intuitive Use (17 reviews)
- Video Recording (16 reviews)
- Users find Discuss's platform **intuitive and easy to use** , complemented by responsive and helpful tech support for smooth operations. (15 reviews)
- Users appreciate the **easy-to-navigate interface** of Discuss.io, enabling seamless management of market research projects. (15 reviews)
- Interviews (15 reviews)

**What users dislike:**

- Users experience **technical issues** like connectivity problems and audio/video lag, affecting their research sessions. (10 reviews)
- Users find the **navigation difficult** , as the interface can feel cluttered and overwhelming during discussions. (9 reviews)
- Users find the interface **not user-friendly** , leading to scheduling confusion and frustrating communication challenges. (8 reviews)
- Users find the **ux design convoluted and overwhelming** , complicating project setup and navigation during interviews. (8 reviews)
- Users find the **poor usability** frustrating, citing a confusing interface and convoluted project setup processes. (7 reviews)
- Users experience **confusion in participant management** , struggling with role identification and access limitations impacting usability. (6 reviews)
- Uploading Issues (6 reviews)
- Users are disappointed by the **missing features** in Discuss, particularly compared to competitors like Zoom and Teams. (5 reviews)
- Users express the need for improved **customer support** , citing long wait times and difficulty reaching live assistance. (5 reviews)
- Scheduling Issues (5 reviews)

## Discuss Reviews
  ### 1. Super easy to use, great customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tracy R. | Principal, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 28, 2024

**What do you like best about Discuss?**

The platform is intuitive and very easy to use. I struggled at first to input all respondent information and customer service jumped right in to help me. Really appreciated it. Leading sessions on the platform are easy, great technology, easy to access. I really appreciate that when a respondent is signed up, they automatically get an email with instructions and a calendar invitation. I didn't have to schedule a separate notification.

**What do you dislike about Discuss?**

The only thing not great about Discuss is that the subscription is very expensive, as is the ad hoc project fees.

**What problems is Discuss solving and how is that benefiting you?**

Enabling me to talk with B2B customers about products, services and communications in their industry. Their platform made the research easy!

**Official Response from Kendra Gray:**

> Hi Tracy, 

Thank you for your review of Discuss! We're glad to hear that the platform is helping making your research easier -- after all that is the goal! 

Our customer success team is dedicated to providing top-notch customer service, and it's fantastic to know they were able to assist you in a way that helped make your experience smoother.

We also appreciate your feedback regarding the subscription costs. We're continuously working to ensure our pricing reflects the value and quality of the platform. 

It's important that your feedback drives our continuous innovation and improvement. We're glad to be a part of your journey, helping you gather insights that drive smart business decisions. Thank you for again for choosing Discuss and for sharing your experience!


  ### 2. Excellent capabilities to enhance researcher and client experiences in qualitative research

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 05, 2024

**What do you like best about Discuss?**

Simple, seamless connection with respondents. Excellent audio and video quality. Outstanding back-end transcript and analysis tools

**What do you dislike about Discuss?**

Techs aren't directly connected to the project, so they don't help with stimulus display issues and aren't as familiar with the overall project needs and objectives.

**What problems is Discuss solving and how is that benefiting you?**

Discuss provides a platform for moderation of qualitative research. My clients can observe, interact with me as moderator but remain shielded from connection to the respondent.

**Official Response from Kendra Gray:**

> Thank you so much for sharing your experience! We’re glad to hear that the platform has provided an easy way for you to connect with respondents and that the backend tools are making your analysis even easier as well.

We appreciate your feedback about the tech support. While the support team helps on the tech side, our project management services may provide the more personalized and end-to-end support you are looking for. Please feel free to reach out to your Discuss representative to learn more.

Thanks again for your valuable feedback!

  ### 3. Great Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.)

**Reviewed Date:** November 14, 2024

**What do you like best about Discuss?**

I like that I can chat with the helpdesk at any time of day.

**What do you dislike about Discuss?**

It takes a long time to get to a live person. I have to constantly enter all of my contact information even though I'm already logged in and most of the time the option to speak to a human isnt easily available and that's the only thing that I need.

**What problems is Discuss solving and how is that benefiting you?**

I don't have a problem that its sovled. It offeres a great platform.

**Official Response from Kendra Gray:**

> Thank you for your review! It's wonderful to hear that the platform is effectively supporting your research needs. 

Regarding your concern about reaching a live person quickly, if you email us directly at customercare@discuss.io, you can bypass the process of repeatedly entering your information. Our team is always here to help streamline your experience.

We value your input and will share your comments with our team as we continuously work to improve. If there’s anything else we can help with, don’t hesitate to reach out!

  ### 4. A comprehensive tool that understands market research

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ishit P. | Venture Builder, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2023

**What do you like best about Discuss?**

The platforms ability to quickly save moments and share them with relevant stakeholders is great. Also organizing a research - be it live interviews or surveys, it's really easy.

**What do you dislike about Discuss?**

Discuss has improved a lot on UX in the past months but sometimes the information hierarchy is missing creating a visual overload.

**What problems is Discuss solving and how is that benefiting you?**

We use it for interviewing existing and potential customers of innovative digital products. It helps us move along the process quicker than a normal zoom call.

**Official Response from Kendra Gray:**

> Hi Ishit, thank you for the great review! 

We're happy to hear that the ability to save and share key moments with stakeholders is working well for you and the platform is helping you move your process along quicker. Accelerating your time to insights is one of our largest focuses here at Discuss. It’s also great to know that you’re finding the platform easy to use for both live interviews and async surveys. Another great use case that you might try is uploading past research recordings -- that way you truly have all of your research in one place! 

We appreciate your feedback on the UX as well. We've made a lot of enhancements recently, and we're always looking for ways to improve the experience even more, especially when it comes to organizing information clearly for our users.

Thanks again for your feedback and for choosing Discuss.

  ### 5. This makes moderating and keeping track of side conversations so easy!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Max W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 19, 2024

**What do you like best about Discuss?**

I can switch quickly between chats and discussion guides, and I like the way I get pop-ups in the waiting room and chats. It puts me much more in control of the focus group situation than other online platforms. Everything on one screen is a HUGE deal for me. I would certainly use it with every online qual project if the opportunity presented itself. I am also excited about the prospect of integrating discuss.io with our AI platform.

**What do you dislike about Discuss?**

The only minor criticism I have relates to the transcripts - it picks up moderator affirmations and thus fragments the respondents' responses. It would be very helpful if the respondents' responses could be kept contiguous.

**What problems is Discuss solving and how is that benefiting you?**

It is creating a viable platform for clients who prefer to use group dynamics when exploring consumer truths. I am very keen to understand how Discuss can be integrated with Ipsos's online community platform because this will open the door to long-term communities incorporating disparate research elements, which is the holy grail in our market.

**Official Response from Jill Postoak:**

> Max,

Thank you for your review! We're happy to hear you enjoyed the ease of use and interview experience with Discuss. 

We understand quality transcripts are crucial for analysis. We are happy to share that in the coming months, there will be improvements to the transcript experience to make them less fragmented and to remove filler words. If you'd like more information on this upcoming enhancement, please feel free to reach out to your dedicated Customer Success Manager! 

Thank you again for your valuable feedback and for choosing Discuss.

  ### 6. it is a very agile tool and allows you to have close contact with consumers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.)

**Reviewed Date:** January 16, 2025

**What do you like best about Discuss?**

the agility and speed in being able to have sessions with consumers

**What do you dislike about Discuss?**

sometimes the consumer profile does not fit with the briefing

**What problems is Discuss solving and how is that benefiting you?**

The problems, up to the date I have encountered, are basically related to the consumer profile that does not match the briefing.

**Official Response from Kendra Gray:**

> Wow, thanks so much for the 5-star review! We love to hear that the platform has been helping you get closer to your consumers and get the insights you need fast and at scale -- after all, that's really the goal! 

Also appreciate your honesty about the consumer profiles. We’re always working to improve our recruitment to ensure the best possible alignment with your needs. Will be sharing your feedback with the team, we're always refining so thank you for the feedback.

If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We’re here to support you and make sure Discuss continues to meet your needs.

Thanks again for taking the time to leave a review. Grateful to have you a part of the Discuss community! 

  ### 7. the service and technical support is excelent

**Rating:** 5.0/5.0 stars

**Reviewed by:** María del Pilar B. | Independet Market Research professional, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 14, 2023

**What do you like best about Discuss?**

to have technical support all the time and the bottom to call them

**What do you dislike about Discuss?**

nothing is wrong or bad in your service. maybe the costs are expensive but you are very good..and i think as users get to know and get used to these platforms, I don't know if it is necessary to schedule calls with them to check if it is working well for them. Maybe not with everyone. See how to do it only with profiles that are not very tech and that really need some kind of help,

**What problems is Discuss solving and how is that benefiting you?**

most important is the distance. I can coordinate project and meeting to do Interviews from ARG to all around the world

**Official Response from Kendra Gray:**

> Hey Maria,

Thanks for the review! We know how important it is to have your sessions run smoothly, so we're glad to hear our live tech support has been a help for your research projects. 

We appreciate you suggesting ways we can streamline the onboarding and training process. We're always looking for ways to improve and better tailor the experience for our users. Our recently launched, Discuss University is another great on-demand resource that hosts platform trainings, best practices and tips and tricks -- you may find helpful as either a refresher or for new users unfamiliar with the platform!

Thanks again for the feedback.

  ### 8. Built by Moderators, for Moderators - Excellent Qual Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 28, 2024

**What do you like best about Discuss?**

Extremely intuitive interface - great for managing large groups, and equally useful for IDIs or small sessions, too.  Love the poll, chat and 'Save the Moment' features as well.  Clients are able to seamlessly hop into the platform for the first time.

**What do you dislike about Discuss?**

Customer Support techs have been PHENOMENAL! Very proactive, which is critical.

**What problems is Discuss solving and how is that benefiting you?**

Gathering customer / consumer feedback for live sessions as well as for Pre-Work / Homework.

**Official Response from Jill Postoak:**

> Thank you so much for taking the time to share your experience with Discuss. We're thrilled to hear that you find our interface intuitive and efficient for managing both large groups and smaller sessions like IDIs, and that the platform is easy for your clients to use with minimal guidance.

We apologize for any inconsistency you've encountered with our Customer Support. Your feedback is invaluable, and we're committed to improving our support services to ensure you always receive the assistance you need.

Thank you again for your valuable feedback and for choosing Discuss.

  ### 9. Useful online platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kelly V. | Director, Project Management & Strategic Research, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 15, 2024

**What do you like best about Discuss?**

Ease of use, Tech support, Features offered, innovation, transcripts and saved moments, self capture option is nice

**What do you dislike about Discuss?**

Scheduling interviews can be clunky, self capture is limited

**What problems is Discuss solving and how is that benefiting you?**

National interviews, quicker solution than in person.

**Official Response from Kendra Gray:**

> Hey Kelly, thank you for sharing your thoughts—we really appreciate the detailed feedback!

We’re so glad to hear that the platform and its tools are making it faster and easier for you to run interviews for your qual research across the country. We hear you on scheduling and self-capture being areas for improvement. These are both features that are actually on our product roadmap for significant innovation in the coming months! In fact, we recently shared in our winter product release that new closed-ended quant-style questions are being added to Self Captures to give you the ability to unite quant and qual to better understand your target audiences.

Thanks again for taking the time to share—we’re here if you ever have more ideas or feedback to help us keep improving!

  ### 10. Easy to use, simple interface

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.)

**Reviewed Date:** December 12, 2024

**What do you like best about Discuss?**

It's a no-brainer for virtual consumer groups. It's very easy to use - no instruction needed, and easy to talk with the back room participants or the moderator.

**What do you dislike about Discuss?**

It would be nice if it could deliver a transcript immediately after the discussion.

**What problems is Discuss solving and how is that benefiting you?**

Being able to talk to multiple consumers from different locations in a real-time conversation.

**Official Response from Kendra Gray:**

> Thanks for taking the time to leave a review! We’re so glad to hear that the platform is making it easy to conduct virtual focus groups with your consumers and have real-time conversations with participants in different locations.

We also appreciate your feedback about immediate transcripts after discussions. While the transcripts do take a few moments to generate, we leverage the latest technology to ensure you are getting the fastest time to insights, but we are always looking for ways to further speed your time to insights and optimize our platform.

Thanks again for sharing your thoughts and for using Discuss!

  ### 11. Intuitive, Friendly Staff, and Organized

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.)

**Reviewed Date:** August 19, 2024

**What do you like best about Discuss?**

Discuss.io aids the process of online interviews. The platform makes setting up projects easy, helps teams stay organized, and the customer support packages are definitey worth it since they will be on demand as needed. Each staff is extremely helpful and friendly.

**What do you dislike about Discuss?**

The calendar system is a bit wonky with the time zones. The labels of certain cities make it a bit unclear. The normal timezone names should be used.

**What problems is Discuss solving and how is that benefiting you?**

Discuss.io is helping us solve a host / platform issue. Formerly Zoom and Teams are just not good enough since we do not want clients and participants to have an even close interaction in our heavily restricted and censored projects.

**Official Response from Kendra Gray:**

> Thanks for your thoughtful review! We're glad to hear that Discuss is helping you overcome the challenges you faced with web conferencing platforms -- that's why we remain committed to innovating as a platform purpose-built specifically for qual. It’s also great to know that the platform is making it easy for your teams to launch projects and run online interviews more smoothly!

We appreciate the feedback on the calendar system and time zones.  We know how crucial this is for coordinating projects, so we will take this forward as a feature request as we continue to make improvements to our platform. 

Once again, thank you for the review. If you have any more thoughts or need assistance, just let us know. We're here to help!

  ### 12. Enriching experience, but varying results

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 03, 2024

**What do you like best about Discuss?**

It is a convenient way to have meaningful conversations with consumers. The IT help was a lovely touch as well.

**What do you dislike about Discuss?**

I liked the feature where you could see your questions, but adding tags while interviewing is difficult

**What problems is Discuss solving and how is that benefiting you?**

understanding consumer perceptions around a specific health issue

**Official Response from Kendra Gray:**

> Thank you so much for your thoughtful review! We’re so glad to hear that the platform has made it easier for you to have meaningful conversations with consumers, and we're thrilled that our support team has been helpful to you as well. 

Regarding your feedback on adding tags mid-interview, if you haven't already, it may be helpful to pre-add your tags in prior to the interview. You can also enter up to 3 'pinned tags' so that when you are in the meeting room, when a moment is saved, the pinned tags are available as a 1-click option to make tagging even easier. If you have any questions about how to do this, please feel free to reach out to your Discuss representative.

Thanks again for choosing Discuss – we look forward to continuing to support your work!

  ### 13. One of the best platforms I've used...

**Rating:** 5.0/5.0 stars

**Reviewed by:** Martha C. | Market Research Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 15, 2024

**What do you like best about Discuss?**

First of all, the tech support has been amazing. They have the bilingual option so let's say my groups are in Spanish, my live support will be able in that language. The easiest interface to do what's needed on a IDI's or Focus Group. Within minutes you get your recordings and you can even, while live, mark little moments (bookmark) you might need later.

**What do you dislike about Discuss?**

So far I have no complaints. The only time I've requested an Agent and got a mesage that no one was available, was weird but within 20 min someone reached out and it was super good. So, nothing.

**What problems is Discuss solving and how is that benefiting you?**

It makes it easier when clients don't have their own platform and want to have a lot of guests watching a group or interview so in that sense, it is very helpful

**Official Response from Jill Postoak:**

> Martha,

Thank you so much for taking the time to share your positive experience with Discuss. We're thrilled to hear that our tech support has been amazing and that our bilingual support option has been helpful for your research. It's fantastic to know that you find our interface intuitive and efficient for managing IDIs and focus groups.

We also appreciate your understanding about the brief delay you experienced with agent availability. We're always striving to improve our response times and ensure that our support team is readily available to assist you.

If you have any further suggestions or need any assistance, please don't hesitate to reach out. We're here to help!

Thanks again for choosing Discuss!

  ### 14. Discuss is my preferred interview platform!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Discuss?**

Discuss is incredibly user-friendly, making it easy to set up and faciliate research. The platform's wide range of features are appreciated by my entire team - moderators, operations personnel, and even research participants. We typically use the platform for the live interview function and engage project coordination and live tech support services. We're also leveraging the Self Captures feature wherever we can, offering a clean integration across synchronous and asynchronous research.

**What do you dislike about Discuss?**

Some of our preferred vendors in ExUS markets prefer other platforms for research. It'd be great to have more resources availabile to help them make the switch outside of live sessions (i.e., separate trainings for moderation, tech checks, etc.)

**What problems is Discuss solving and how is that benefiting you?**

Discuss is solving a problem that is faced frequently in the world of market research - our clients want strong insight and they want it quickly.

**Official Response from Kendra Gray:**

> Thank you for your review! 

We have heard from many of the organizations we work with that the pressure has never been greater to do qual faster, better, and more. It's wonderful to hear that the platform is providing a solve for those challenges for you! Sounds like you have really honed integrating both live and async research -- we love hearing how appreciated the features and services are across all of your teams! Our goal is really to make it easier for more people to run qual, faster and more confidently than ever before.

We would love to help drive broader adoption of the platform to your organization by providing additional support and resources. Please reach out to your Customer Success Manager who can help direct you on next steps there, including sharing about our brand new on-demand training and resource hub, Discuss University!

Thank you again for your great feedback. We are always here to help! 

  ### 15. User friendly, quick consumer insights!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.)

**Reviewed Date:** November 19, 2024

**What do you like best about Discuss?**

The platform’s user experience and the team’s helpfulness and positive 'can do' approach

**What do you dislike about Discuss?**

Recruiting for smaller markets can be challenging. I would much rather you tell us if you will struggle recruiting in certain markets due to small sample size

**What problems is Discuss solving and how is that benefiting you?**

Usage and attitudes towards products and healthcare

**Official Response from Kendra Gray:**

> Thank you so much for your positive feedback! We're thrilled to hear that you've found Discuss user-friendly and that our team has been able to support your work with a "can-do" attitude. We take great pride in being able to offer fast consumer insights that help move your projects forward!

We also appreciate your suggestion about recruiting for smaller markets. We completely understand how that can be a challenge, and we’re always striving for transparency in these situations. If there’s a potential difficulty in recruiting for a specific market, we want to communicate it clearly, so you’re never left in the dark.

Thanks again for using Discuss. We look forward to continuing to support your research needs!

  ### 16. Great experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.)

**Reviewed Date:** March 26, 2025

**What do you like best about Discuss?**

pre-arranged questions to guide. Easy to use.

**What do you dislike about Discuss?**

nothing.                                 ...

**What problems is Discuss solving and how is that benefiting you?**

undertand the consumer perception and have the enterviews open for internal use

**Official Response from Kendra Gray:**

> Thank you so much for the 5-star review—we're so glad to hear that you've had a smooth and positive experience with Discuss! 

It’s great to know that you’re finding the platform easy to use and that the discussion guides are helping you drive meaningful your conversations. We love hearing that Discuss is supporting your efforts to better understand consumer perceptions and making it easy to keep those interviews accessible for your internal teams.

We’re thrilled there’s nothing you’d change—but if that ever does shift, we’re always here and open to your feedback. Thanks again for being part of the Discuss community!

  ### 17. Great platform for consumer interviews

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.)

**Reviewed Date:** November 06, 2024

**What do you like best about Discuss?**

Very easy to use, simple dashboard and UI, support was available and connection was strong.

**What do you dislike about Discuss?**

Nothing specifically, but it was the first time using it, so not familiar with all the features it has to offer.

**What problems is Discuss solving and how is that benefiting you?**

It can be hard to have neutral and candid conversations with consumers. This platform enabled us to speak easily and virtually to a consumer in their home without needing to visit a consumer home. The video feature meant it was easy to have natrual conversations with the consumer.

**Official Response from Kendra Gray:**

> Thanks so much for taking the time to leave us a review! We’re thrilled to hear Discuss is making it easier for you to have valuable conversations with your consumers from the convenience of online.

We completely understand that with any new platform, there’s a learning curve. If you need additional support navigating the features and getting comfortable with the platform, please reach out to your dedicated Discuss representative and we'd be happy to help you! 

Thanks again for choosing us—we’re excited to be part of your research journey!

  ### 18. Good platform for IDI's

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brie C. | Manager, Consumer Research & Insights, Enterprise (> 1000 emp.)

**Reviewed Date:** July 24, 2024

**What do you like best about Discuss?**

Discuss was a great platform to use as an observer to online IDI's. It was nice having all the participant's demos and information available. I liked the private chat feature so I knew I was not disrupting the moderator's flow.

**What do you dislike about Discuss?**

Nothing to dislike. I liked the follow up questions after but I generally had meetings right after so had to rush through or skip them. It would have been nice if I could have filled out the questions as I was observing.

**What problems is Discuss solving and how is that benefiting you?**

It was an easy to pick up platform that made observing research events a seamless experience.

**Official Response from Kendra Gray:**

> 
Hi Brie,

Thanks so much for taking the time to share your feedback with us! We're so glad to hear the platform made your observer experience enjoyable and seamless. It's important to us to provide features that aid exploration, like the private backroom chat, so it's great to know that that feature proved quite useful for your experience. 

We understand that it may be untimely to have to fill out the follow up questions right after the session as you likely have places to be and things to do! We'll explore options to allow for more flexibility there, but happy to hear you had no other complaints. 

Thanks again for your feedback and support. If you have any more suggestions or need further assistance, please don’t hesitate to reach out to your Customer Success Manager or any member of the Discuss team.

  ### 19. Improve the management of old sessions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Murilo A. | Project Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2023

**What do you like best about Discuss?**

Discuss.io is a very friendly platform to work and easy to find the tools or access the platform when starting an interview session.

**What do you dislike about Discuss?**

The old session management is hard to use, and sometimes is difficult to find information related to participants, like the tec-check confirmation or list with all the participants already done after the project closed.

**What problems is Discuss solving and how is that benefiting you?**

The platform offers all the necessary structure to optimize the qualitative research experience we carry out. Which has helped us meet schedules, even for highly complex projects

**Official Response from Kendra Gray:**

> Dear Murilo,

Thank you for your 5-star review of Discuss! 

Your feedback on how Discuss is optimizing your qualitative research experience is very encouraging. We aim to make Discuss intuitive and user-friendly, so it’s great to know that this has enhanced your research experience.

We appreciate your constructive feedback regarding the management of old sessions. We are continuously working on improving our platform, and your feedback will certainly be taken into consideration as we strive to continually enhance our platform to better meet the needs of our customers.

Thank you once again for your review and for highlighting areas where we can improve. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Best regards,
The Discuss Team

  ### 20. It made the whole process super easy and smooth sailing.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Megan S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 29, 2024

**What do you like best about Discuss?**

Having the technician who ensured everything was set up prior to the interview to ensure both the interviewee and interviewer were ready before putting both into the room. Plus having extra support if needed, when sharing assets especially videos which can sometimes be hard work. It was super easy and simple to use, and allowed to me to do everything I needed to, to conduct the interview successfully.

**What do you dislike about Discuss?**

Having multiply chat rooms can become a bit confusing, especially when conducting an interview.It was hard to check in on the background while remaining fully focused.

**What problems is Discuss solving and how is that benefiting you?**

It enabled us to interview users for research purposes, in the most simple and easiest fashion. It made the process seamless for both the interviewer and the interviewee key to providing a safe place for an interview to take place.

  ### 21. Recommendning it 100% after 3 successful project with the platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.)

**Reviewed Date:** March 06, 2024

**What do you like best about Discuss?**

There is a lot to love but I specifically like the order how there are different rooms for moderators, observers, respondents and project managers. I also like how you can deligate activities/responsiblities to different people and one person doesn't to do it all. Lastly but not least I like the fact that you can control the acccess for each individual to the project if you want them to just be observers or if you want them to have access to recordings all or if you want to give them full project access and so on

**What do you dislike about Discuss?**

The platform has a lot to offer meaning lots of features which can be a bit overwhelming at the beginning at least that's how I felt. The good thing is there is support and demo videos that the team will share and are available to answer questions.

**What problems is Discuss solving and how is that benefiting you?**

Discuss.io is solving the time and efficient business problem. reducing the hustle and interference you might get with other standard platform between different people involved in the project. Also it offers timely deliverables in form of recordings audion and video as well great transcripts which cut the time in half!

**Official Response from Jill Postoak:**

> Thank you for taking the time to share your feedback! We're thrilled to hear that you appreciate the structure and organization of our platform, especially how it accommodates different roles such as moderators, observers, respondents, and project managers. Our goal is to ensure that everyone involved in a project can collaborate effectively without overburdening a single individual, and it’s great to know that the ability to delegate responsibilities and control access levels has been beneficial to you.

We understand that the multitude of features can feel overwhelming at first. It's fantastic to hear that our support team and demo videos have provided the assistance you needed. Discuss University will be launching soon as well, which will house resources, help articles, guides, and courses to elevate your research experience, so that will be a great resource for you, coming soon!

Thanks again for choosing Discuss!

  ### 22. Amazing Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.)

**Reviewed Date:** August 20, 2024

**What do you like best about Discuss?**

Discuss allows me to focus on the research while they expertly recruit respondents for me and provide an easy-to-use platform. I can seamlessly conduct my interviews and create video clips to share with my team afterward. The AI tool is helpful, too.

**What do you dislike about Discuss?**

There are a lot of staff to keep track of.

**What problems is Discuss solving and how is that benefiting you?**

Helps me connect my team with consumers and what's important to them.

**Official Response from Kendra Gray:**

> Hey there!  Thanks so much for the awesome review! We love hearing how Discuss is giving your teams the tools and confidence they need to connect with consumers. Really, our goal is to make it as easy as possible for you to stay close to your target audience, so it's fantastic to hear that you are able to do just that and focus on what matters while we handle the logistics, technology, and support services. 

Definitely stay tuned as our AI tool has some very exciting and game changing enhancements coming VERY soon! But glad to know it has been quite useful in hopefully cutting down your analysis time already.

Thanks again for choosing Discuss! We're always striving to make the platform even better, so if you ever have any suggestions, don't hesitate to fire them our way. 

  ### 23. Easy to use for researchers, clients, and participants

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 01, 2024

**What do you like best about Discuss?**

The user interface is easy to use for all. We loved the interactivity of the tools for participants to be able to mark on their screen. The clients had a seemless backroom experience with onboarding and backroom chat. The customer/tech support was great and were able to jump in if a participant had any issues.

**What do you dislike about Discuss?**

None, so far it's been a great experience.

**What problems is Discuss solving and how is that benefiting you?**

Our client really wanted a very collaborative feel to the research and with Discuss we achieved that.

**Official Response from Kendra Gray:**

> Thank you for the review! 

We're happy to hear that Discuss has been easy to use for you, your clients, and your participants. Your feedback about Discuss providing a collaborative research experience is incredibly encouraging. Our team takes pride in ensuring that the platform not only drives successful research and is easy to use, but also helps democratize insights and scale their visibility across teams.

Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience on G2.

  ### 24. Discus.io Platform Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Aquib K. | Delivery Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 02, 2024

**What do you like best about Discuss?**

It is easy to use, greattechnical support flexibility ,many features that can us during the discussion, easy to implement.
It is user frienly with lot of helpful functions.

**What do you dislike about Discuss?**

It can be difficult sometimes to keep discussions goingas mostof the users can expereinced lag

**What problems is Discuss solving and how is that benefiting you?**

Typically used for Feedback management , intervview management, customer segmentaion.
we can get feedbacks on concepts,we can share materials, The save clips feature is also good.

**Official Response from Kendra Gray:**

> Hi Aquib, 

Thanks so much for your thoughtful review! We’re super excited to hear that the platform made it easy to run your research. That really is our goal, making it easy to do more qual! 

We appreciate your feedback regarding the occasional lag during discussions. If you aren't already, I'd encourage you to leverage our live tech support service which can help ensure a seamless experience for all users by troubleshooting any connectivity issues during your sessions. 

It's also great to hear that features like "Save Key Moment" clips are beneficial to you. If there’s anything more we can do to support your needs, please don’t hesitate to reach out. We’re here to help!

  ### 25. High Quality Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.)

**Reviewed Date:** November 18, 2024

**What do you like best about Discuss?**

Zero technical issues. Easy to communicate in the backroom and moderator was quickly able to implement our feedback. Logging in, etc was seemless.

**What do you dislike about Discuss?**

Didn't find anything that I disliked about the experience.

**What problems is Discuss solving and how is that benefiting you?**

We are trying to do customer research on why customers may be satisfied and/or unsatisfied with a product change we implemented

**Official Response from Kendra Gray:**

> Thank you for the fantastic review! We’re thrilled to hear that your experience with Discuss was seamless, from smooth logins to easy communication in the backroom. It’s great to know that our platform was able to help you gather valuable insights on customer satisfaction, without any technical hiccups! We aim to make sure that everything runs as smoothly as possible for you, and it’s wonderful to hear we’ve hit the mark.

If anything comes up in the future, or if you have more feedback, we’re always here to help. Thanks again for choosing Discuss!

  ### 26. Excellent Online Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 20, 2024

**What do you like best about Discuss?**

Intuitive Interface for both respondents, moderators and observers.  AI/Genie is helpful whne summarizing.  Customer Service is solid but slow to make critical/requested updates for customized use.

**What do you dislike about Discuss?**

Occasionally, the hosts are not as responsive as needed and often do not follow the instructions left in the project notes

**What problems is Discuss solving and how is that benefiting you?**

Insights generation without travel

**Official Response from Kendra Gray:**

> Hey there! Thanks for taking the time to share your thoughts on Discuss. We're really happy to hear that we're making it easier for you to gather key insights without having to deal with the time-consuming and costly hassle of traveling in person to conduct interviews! If you're loving Genie now, make sure you stay tuned because we have some really big, game-changing enhancements coming very soon! 

We’re pleased to hear that our customer service is solid, though we understand there’s room for improvement in speeding up response times for critical updates. We’re sorry to hear about the issues with host responsiveness and following project notes. We appreciate you bringing it to our attention and will be sure to improve these areas.

Thanks again for your feedback! If you have any more suggestions or need further assistance, we’re here to help!

  ### 27. I had a very good experience with Discuss it was very useful when doing research

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2024

**What do you like best about Discuss?**

Makes it much easier to do research and deliver it in an efficient way

**What do you dislike about Discuss?**

Nothing at all, I think it is very convenient

**What problems is Discuss solving and how is that benefiting you?**

It is solving the problem of introverts who don't necessarily want to talk can put their input in this way. Also the time and effort that goes into research

**Official Response from Kendra Gray:**

> Thank you so much for sharing your positive experience with Discuss! We’re thrilled to hear Discuss has been making research easier and more efficient for you. Love that it’s helping introverted participants share their thoughts too—it’s all about creating a space where everyone’s voice can be heard. Making research more inclusive, convenient, and easier for all involved is exactly what we aim for, so we’re delighted that Discuss is hitting the mark for you. Thanks again for choosing us as your research partner!

  ### 28. Pet Parent Connects

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.)

**Reviewed Date:** September 26, 2024

**What do you like best about Discuss?**

Very user friendly platform with great tech support.

**What do you dislike about Discuss?**

I dont have anything I dislike about discuss.

**What problems is Discuss solving and how is that benefiting you?**

Connecting with Pet Parents from anywhere in the US.

**Official Response from Kendra Gray:**

> Thank you so much for your review! We're thrilled to hear that you find Discuss to be user-friendly and that our tech support has been a great resource for you. Providing an intuitive platform and responsive support is a big focus for us, so it’s wonderful to know those aspects are hitting the mark for you.

We're so glad the platform is helping you gather important insights from pet parents anywhere across the US -- that’s exactly what we aim to do: make it easier to reach your target audience no matter where they are and get the actionable insights you need. Thanks again for sharing your experience. We’re here to support you whenever you need us!

  ### 29. Covers lots of bases

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 16, 2024

**What do you like best about Discuss?**

Love that observers do not need an account! Makes project set up and client experience much better than alternatives

**What do you dislike about Discuss?**

The homework/prework capabilities are not as advanced as I would have hoped

**What problems is Discuss solving and how is that benefiting you?**

Discuss allows our team to use one system for multiple research needs

**Official Response from Kendra Gray:**

> Thanks so much for your review! We're thrilled that you love the ease of having observers join without needing an account—it’s something we’ve designed to make it possible for more people to get involved and actively connect with target audiences. Our goal is to provide one platform that meets all of your qual needs, and it's great to hear that the platform is making that a reality for your team! 

We hear you on the homework/prework capabilities and appreciate the honest feedback. We're always looking to improve, and insights like yours help us focus on what matters most to our users.

If you have any more thoughts or suggestions, we're all ears. We're here to continue making your experience even better!

  ### 30. It provides a very seamless interview experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Discuss?**

I like the end -to-end nature of the calls with great tools for analysis

**What do you dislike about Discuss?**

I'd like virtual backgrounds for moderators

**What problems is Discuss solving and how is that benefiting you?**

We're able to use Discuss.io to talk to customers in a seamless way, and to record all of our customer interviews in one place.

**Official Response from Kendra Gray:**

> Hello and thank you for your review of Discuss! It's great to hear that the tool is supporting you from start to finish, and housing everything from interviews to analysis all in one place. That's a great suggestion on the virtual backgrounds for moderators. If you haven't already, I encourage you to try out our new blurred backgrounds feature as well! 

Thank you for choosing Discuss and if you ever have any other suggestions or need assistance, please reach out!

  ### 31. While not perfect, Discuss.io is a great all-in-one solution for virtual market research.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Discuss?**

Easy to navigate interface and a lot of useful features.

**What do you dislike about Discuss?**

Connectivity issues and finnicky with connecting wireless audio devices.

**What problems is Discuss solving and how is that benefiting you?**

The ability for researchers to review all their findings and consolidate any relevant research materials into one platform.

**Official Response from Kendra Gray:**

> Thank you for sharing your experience with Discuss! We're glad to hear that you find the interface easy to navigate and that it is democratizing your insights by creating a central repository for you and your researchers. As a purpose-built platform, we're here to support your entire research life cycle from start to finish!

We apologize for the connectivity issues you've experienced. Have you been leveraging our Live Tech Support services? If you aren't already I would encourage you to do so as you can add on live tech support to any session to facilitate introductions and troubleshoot any connection issues. 

If there’s anything more we can do to enhance your experience, please let us know. We’re here to support you!

  ### 32. Great split-screen session with high-quality audio and video.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.)

**Reviewed Date:** September 25, 2024

**What do you like best about Discuss?**

Very helpful to have background chats while main chat is ongoing.  Easy interface and usability.

**What do you dislike about Discuss?**

While video quality was good, it could have been better.  However, this could also be a limitation of user hardware or connection.

**What problems is Discuss solving and how is that benefiting you?**

Allowing a large, cross-functional team to observe and participate in what is normally a marketing-only function.

**Official Response from Kendra Gray:**

> Thank you so much for your review!

It’s great to hear that Discuss has been an intuitive tool for you and is helping your teams engage in what would traditionally be a marketing-only space. Enabling more teams to connect directly with consumers and have access to these critical insights is what we’re all about—bridging that gap to create more informed decision-making.

Regarding the video quality, the connection or user hardware can be factors. Our tech support can help ensure participants have a proper connection. If you have questions about our tech support services, please reach out to your Customer Success Manager. And also know that we’re continuously optimizing our platform to ensure a seamless experience for you, your teams, and your research participants. 

If there’s anything else we can assist you with or if you have more feedback, feel free to reach out! We're here to support your team’s success.

  ### 33. I love using Discuss.io (caveat that I only have exp with live research)

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 04, 2024

**What do you like best about Discuss?**

The ability to have a professional looking backroom where clients can converse with each other and the moderdator as well as live tech support is a fantastic feature!

**What do you dislike about Discuss?**

I do wish the Genie tool was a bit more comprehensive, but I acknowledge that AI is rapidly evolving!

**What problems is Discuss solving and how is that benefiting you?**

The ability to host remote interviews and focus groups is SO helpful for reaching audiences where in-person may limit the sample size!

**Official Response from Kendra Gray:**

> Dear Reviewer,

Thank you so much for your review of Discuss! We are delighted to hear about your positive experience and that our platform’s features, including the backroom, have enhanced your research sessions.

We appreciate your feedback regarding the Genie tool. As you rightly pointed out, AI technology is rapidly evolving, and we are excited to share that with our Summer release that was announced last week, Genie is set to harness the latest and most advanced GenAI technology to deliver higher quality outputs. By integrating these new advancements, Genie will deliver more detailed and accurate session recaps, summaries, themes, and quotes. We’re confident that these improvements will make Genie even more comprehensive and valuable to your research processes.

Thank you once again for your thoughtful review. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Best regards,
The Discuss Team

  ### 34. Easiest Platform for Project Managers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brian B. | Senior Research Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** February 15, 2024

**What do you like best about Discuss?**

How easy it was to set up the groups initially.  It is full-featured, and they've made a way to make it easy as well.

**What do you dislike about Discuss?**

Nothing really.  It seemed like there was a little IP jutter every now and then - but that may have been my corporate VPN which slows down traffic and sometimes creates bottlenecks.

**What problems is Discuss solving and how is that benefiting you?**

Enabling lower costs market research.

**Official Response from Kendra Gray:**

> Hi Brian,

Thank you so much for the 5-star review! We're thrilled to hear that Discuss has made your market research projects a breeze.

Your kind words about the ease of setting up groups and the comprehensiveness of our features are truly appreciated. We put a lot of effort into creating a platform that is both powerful and user-friendly, so it's great to know we've achieved that for you.

Regarding the occasional IP jitter, you're absolutely right – a corporate VPN can sometimes cause slowdowns. This is especially true if the network has proxies, firewalls, or lower speed connections. 

Thanks again for choosing Discuss!

  ### 35. Great Software

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hannah H. | Marketing Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2024

**What do you like best about Discuss?**

I liked that it's user friendly. I also enjoyed that the customer support was always on top of it.

**What do you dislike about Discuss?**

I don't have anything that I disliked about Discuss.

**What problems is Discuss solving and how is that benefiting you?**

We wanted to test product messaging and how it would resonate with our consumers before we launch a product

**Official Response from Kendra Gray:**

> Hannah,

Thank you for taking the time to share your experience with Discuss. We're thrilled to hear that you found our platform to be user-friendly and that our customer support team met your expectations. Ensuring a supportive experience for our users is one of our top priorities, and we're delighted that we could deliver on that front.

It's fantastic to hear that Discuss has been beneficial for your product messaging testing. Helping businesses like yours gather valuable insights and feedback to refine their strategies before launching a product is exactly what we aim to achieve with our platform. We're thrilled to be a part of your journey toward success.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.

  ### 36. Review DIO

**Rating:** 5.0/5.0 stars

**Reviewed by:** FERNANDO V. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 20, 2023

**What do you like best about Discuss?**

The easy management of the platform itself and how it is very customer friendly. Also the tools that it gives us as a business are very useful to have key insights.

**What do you dislike about Discuss?**

I would say that sometimes it is complicated to really know what is wrong with the participants when they are not well connected.

**What problems is Discuss solving and how is that benefiting you?**

It is a very friendly platform for the participants and they find it really easy to manage it.

**Official Response from Jill Postoak:**

> Hi Fernando, 

Thanks for leaving a review! We're happy to hear that you find the platform easy to manage and customer-friendly. It's fantastic to know that the tools we provide have been useful in gaining key insights for your business.

Regarding the issue you've mentioned with participants' connectivity, we understand how crucial it is for smooth interactions. We're continuously working on improving our platform, and your feedback is invaluable in helping us identify areas to enhance. Please feel free to reach out to our Customer Care team for any specific concerns or guidance on troubleshooting connectivity issues.

Thank you once again for your thoughtful feedback. We're committed to making Discuss even better and ensuring a seamless experience for you and your participants.

  ### 37. Convenient Qual platform

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Discuss?**

User interface and ability to view transcripts simultaneously

**What do you dislike about Discuss?**

Keeps logging out of the account after short periods of inactivity

**What problems is Discuss solving and how is that benefiting you?**

Helping conduct and manage qual interviews

**Official Response from Kendra Gray:**

> Hi there! Thanks for your review of Discuss! 

Ease of use and accelerating your time to insights are two large focuses of ours, so it's fantastic to hear that the platform is helping you conduct and manage your qual interviews with ease! 

We understand how being logged out after inactivity can disrupt your workflow and apologize for any inconvenience caused by that. Your insights are helpful as we strive to make Discuss the best it can be.

If you have any other suggestions or need assistance, please don't hesitate to reach out. We're here to help!

  ### 38. The platform is extremely user friendly, and the support responds instantly and is extremely helpful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jade C. | Research Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 25, 2024

**What do you like best about Discuss?**

The support and contacts over at Discuss

**What do you dislike about Discuss?**

Sometimes clips take a long time to render.

**What problems is Discuss solving and how is that benefiting you?**

Helping me solve common video issues/troubleshooting

**Official Response from Kendra Gray:**

> Hi Jade, 

Thank you for taking the time to share your wonderful experience with Discuss! We're glad to hear that our platform and support team have left a positive impression on you. 

We appreciate your feedback regarding the rendering time for clips. We understand the importance of efficiency in video rendering, and we are continuously working to optimize this process to ensure a smoother experience for all our users.

Once again, thank you for your kind words and constructive feedback. Your satisfaction is our top priority, and we remain dedicated to providing you with an exceptional user experience.

Should you have any further questions or suggestions, please feel free to reach out to us. We are here to help.

  ### 39. Excellent IDI tool all around.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2024

**What do you like best about Discuss?**

IDI scheduling is good and easy to manage and change. Video conf with 'back room' for observers works really well. Tagging videos makes analysis and synthesis easier. And the support team is outstanding.

**What do you dislike about Discuss?**

The AI summary tool is kind of helpful, but could use some additional work and maturity.

**What problems is Discuss solving and how is that benefiting you?**

Conducting and managing IDIs in a for purpose tool rather than patched together with generic conferencing tools.

**Official Response from Kendra Gray:**

> Thank you for sharing your positive experience with Discuss! We're delighted that you find our IDI scheduling, observer backroom, video tagging, and support team to be valuable features on our platform.

Your feedback regarding our Genie tool for summaries is greatly appreciated. In fact, our product team is actively driving forward on Genie intelligence enhancements to provide a more robust GenAI tool, addressing areas like the one you've highlighted. 

Once again, thank you for choosing Discuss and for sharing your feedback with us. Should you have any further comments or suggestions, please don't hesitate to reach out. We're here to ensure that your experience with our platform remains exceptional.

  ### 40. Super simple and worked a treat

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.)

**Reviewed Date:** March 21, 2024

**What do you like best about Discuss?**

LOVED the discussion guide ideas that were on the side panel - my participant was very talkative so didnt need to use it much but it was good to know it was there if topics had dried up.

**What do you dislike about Discuss?**

Nothing - its great!  No technical issues at all.

**What problems is Discuss solving and how is that benefiting you?**

Having greater empathy and understanding of what it means to be a pet parents around the world.  This helps uncover pain points and passion points to spark ideas for innovations in communications and products

**Official Response from Jill Postoak:**

> Thank you for your review! We're happy to hear you enjoyed the discussion guide experience with Discuss and that you were able to better empathize with your customers. Helping customers make human-centric decisions is exactly what we strive for at Discuss.

Thank you again for your valuable feedback and for choosing Discuss.

  ### 41. Human/AI supported interview platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leszek S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 02, 2024

**What do you like best about Discuss?**

Real human on-site support, at the time, ready to help. Super convenient and reliable.
AI generated summary of the transcript. 
Auto clips and button for marking inmportant moments and captions - easy to use!

**What do you dislike about Discuss?**

not so pretty UI.
side bar with the chat function lack clear navigation buttons.

**What problems is Discuss solving and how is that benefiting you?**

connection with consumers - easy, no additional software required, extra functions (captures, AI summary)

  ### 42. Some useful features for analysis, but lacking options for varied moderation methods

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 19, 2023

**What do you like best about Discuss?**

Very easy to use for respondents, no app download needed, and the scheduling feature is good to keep everything in one place. The ability to bookmark  and tag while an interview is happening is very useful for future analysis or other people on the team to see things quickly. Transcription is useful also.

**What do you dislike about Discuss?**

As I use it for visual ethnography and facilitating respondents to film their daily lives, it's missing some key features that would make it valuable - the ability to upload numerous videos per post, ability to add comments on posts, ability for moderator to confirm whether a task is finished yet or not.

**What problems is Discuss solving and how is that benefiting you?**

It's making the onboard process for respondents a lot easier, and keeping everything in one app so intake interviews don't have to be done on Zoom. This way wider team can watch/read sooner, especially as clips are being selected right away.

  ### 43. A well thought out research platform - for the researchers and respondents

**Rating:** 5.0/5.0 stars

**Reviewed by:** Frank-Thomas N. | Owner and MD, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2022

**What do you like best about Discuss?**

A practice-oriented platform developed and refined with the typical needs of a qualitative market researcher in mind. Everything you need on one platform. Easy to use and, very important, good tech support.

**What do you dislike about Discuss?**

The tech checks beforehand are sometimes a bit inconvenient for participants. Tech support at the tech check with the participants only in English (I am from Germany)

**What problems is Discuss solving and how is that benefiting you?**

Qualitative market research of all kinds. An integrated platform for all relevant steps, tasks and issues.

  ### 44. Discuss is a great platform to discuss new ideas

**Rating:** 5.0/5.0 stars

**Reviewed by:** Holly M. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 14, 2023

**What do you like best about Discuss?**

I loved the lead moderator who was very considerate and easy going in asking the participants questions. I also loved the ease of downloading the program for me to join. I apprecaited the ease of integrating all participants into the discussion. Customer support was great and helped check the technical aspects of the discussion before we went live. Everyone is given ample enough time to discuss their views or ask questions.

**What do you dislike about Discuss?**

There really was nothing I disliked about the discussion. I had so much fun, that I would have gone another hour.

**What problems is Discuss solving and how is that benefiting you?**

I think it is solving the problem of defining a target market for some products and services. It benefits me as a consumer in regard to what I would like to purchase or partake of in the future.

**Official Response from Kendra Gray:**

> Hi Holly,

Thank you so much for your glowing review of Discuss! We're thrilled to hear you had such a positive experience using our platform for your business objectives. Providing exceptional customer support is a top priority for us, and we're glad to hear that our team was able to assist you with the technical aspects before your discussion went live.

We're particularly delighted that you enjoyed the ample time provided for participants to express their views and ask questions. Ensuring voices are amplified and valued is at the core of what we do.

Thank you once again for your kind words and for choosing Discuss. We couldn't be happier that you had such a great time on Discuss, and your feedback motivates us to continue delivering exceptional experiences to all our users. 

  ### 45. G2 Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** David H. | VP Group Account Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 30, 2024

**What do you like best about Discuss?**

Was very intuitive and easy to use. Would recommend.

**What do you dislike about Discuss?**

Not able to 'enlarge' the documents being presented

**What problems is Discuss solving and how is that benefiting you?**

A quick way to conduct 'market research' and receive real time feedback

**Official Response from Kendra Gray:**

> Dear David,

Thank you for your review! We are delighted to hear that you found our platform intuitive and easy to use, and we greatly appreciate your recommendation.

Your positive feedback is encouraging, and it reinforces our commitment to providing a user-friendly experience. We aim to make Discuss as accessible and straightforward as possible, so it's wonderful to know that it has met your expectations.

We also appreciate your constructive criticism regarding the inability to enlarge documents. User feedback is vital for us as we strive to improve, and we will certainly take your suggestion into account as we continue to enhance our platform’s functionality.

Thank you once again for your review and for sharing your experience. If you have any additional suggestions or need assistance, please don't hesitate to reach out.

Best regards,
The Discuss Team

  ### 46. Easy, resourcefull and dinamic plataform that makes possible a complete interview ,all in one space.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.)

**Reviewed Date:** April 26, 2024

**What do you like best about Discuss?**

The possibility to have a function/tools for each type of participant.

**What do you dislike about Discuss?**

Some detail of the interface, it's easy to use but some details could be better.

**What problems is Discuss solving and how is that benefiting you?**

It creates a complete virtual space for online group interviews.

**Official Response from Kendra Gray:**

> Thank you for taking the time to share your experience with Discuss!  Providing a seamless and comprehensive interview experience is at the heart of what we do, and we're glad to know that we hit the mark for you.

Your feedback regarding the interface details is valuable to us. We continuously strive to improve the user experience, and your insights help us identify areas for enhancement. Rest assured, our team is already looking into refining aspect of our interface to make the platform even more user-friendly.

Once again, thank you for your positive review and constructive feedback. Your support motivates us to continue improving Discuss! 

  ### 47. Very Efficient and Great Client Service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Courtney B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2023

**What do you like best about Discuss?**

The project team I was assigned was incredibly helpful and responsive (even with questions I had way after the study was done), and the whole process was totally seamless. The tech support to help get things up and running at the beginning was wonderful, and made everything so much easier for me as a moderator.

**What do you dislike about Discuss?**

Some of the people recruited are not as strong of respondents as I would have hoped (likely due to the fact that they don't pay respondents as much). I'd love the option to pay more for a more thorough screening process to ensure we get the best possible respondents.

**What problems is Discuss solving and how is that benefiting you?**

Makes it easy to have an interactive focus group / IDI, and I loved having everything handled through one seamless platform.

  ### 48. I was completely satisfied with the experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Felipe S. | Business English Teacher/translator, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 01, 2024

**What do you like best about Discuss?**

How easy it is to use and its user-friendly system

**What do you dislike about Discuss?**

Sometimes it takes a while for the page to load

**What problems is Discuss solving and how is that benefiting you?**

It is solving common issues and it is providing solutions

**Official Response from Kendra Gray:**

> Felipe,

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a satisfying experience with the Discuss platform.

We understand that occasional delays in page loading can be frustrating, and we apologize for any inconvenience this may have caused. We will investigate this issue further to ensure a smoother experience for all our users.

At Discuss, we're committed to solving common challenges in the qual space. Knowing that our platform is benefiting you in this way reinforces our dedication to delivering valuable and effective solutions to meet your needs.

Once again, thank you for choosing Discuss and for sharing your feedback with us. Should you have any further comments or suggestions, please don't hesitate to reach out. We're here to ensure that your experience with our platform remains exceptional.

  ### 49. An efficient tool to manage focus groups and show stimuli

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ouarda E. | Market research - Professional Freelancer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 03, 2024

**What do you like best about Discuss?**

- Easy flow of the focus groups
- Fluent communication 
- Intuitive platform

**What do you dislike about Discuss?**

The way the discussion guide was displayed on the side was not optimized to distinguish questions, since they were all mixed as a bloc per section

**What problems is Discuss solving and how is that benefiting you?**

managing focus groups

**Official Response from Kendra Gray:**

> Ouarda,

Thank you for the fantastic review! We're thrilled to hear that Discuss is making your focus groups flow smoothly. Streamlining your research to make it easer for you to focus on what matters (the conversations and insights) is exactly what we strive for!

We appreciate your feedback on the discussion guide display. It may help to set up more granular sections so that you have fewer questions per section. We'd love to hear your specific ideas on how this layout might be improved! We're always incorporating customer feedback into our product development to optimize the user experience. Please feel free to reach out to your dedicated Customer Success Manager to share further thoughts on this.

Thanks again for choosing Discuss!

  ### 50. Qualitative Interviews

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** May 01, 2024

**What do you like best about Discuss?**

Easy to log in and platform is stable...

**What do you dislike about Discuss?**

Always seems to be a tech issue or two with who we are interviewing. While it is most likey not your firms issues driving this, there could be a FAQ for administrators to help guide the respondent through the issue.

**What problems is Discuss solving and how is that benefiting you?**

I work in a highly regulated field and won't be able to share this with you

**Official Response from Kendra Gray:**

> We greatly appreciate you taking the time to share your feedback with us. It's fantastic to hear that the platform offers a stable experience for you. Ensuring smooth accessibility and reliability is a cornerstone of our mission, so your positive experience in these areas is deeply rewarding.

Your feedback regarding the technical issues some respondents encounter during interviews is good for us to know and we apologize for any inconveniences this has caused. Your suggestion of implementing a FAQ for administrators to assist respondents through such issues is a great idea, and we are actively exploring ways to enhance our support resources to address this.

Thank you once again for choosing Discuss and for sharing your feedback. Your insights are instrumental in guiding our efforts to continually improve our platform and services. Should you have any further thoughts or suggestions, please don't hesitate to reach out. We're here to ensure that your experience with Discuss remains positive and productive.



## Discuss Discussions
  - [Any fun Discuss.io "hacks" you can share? I appreciate learning new things.](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) - 1 comment, 1 upvote
  - [What is Discuss used for?](https://www.g2.com/discussions/what-is-discuss-used-for) - 1 comment

- [View Discuss pricing details and edition comparison](https://www.g2.com/products/discuss/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-14+23%3A59%3A58+-0500&secure%5Bsession_id%5D=3ba1c720-34d6-47e9-be3c-96815d2e6ff3&secure%5Btoken%5D=54b5313bc74213cff290dab80578bfa5e026079e46ecbd46652e1b54bede90c3&format=llm_user)
## Discuss Integrations
  - [Figma](https://www.g2.com/products/figma/reviews)

## Discuss Features
**User Response Methods**
- Survey
- Video Snippets
- Video Interview
- Photo Submission
- Text/Notes

**Feedback Source**
- Invitation
- Survey Link
- App
- Recruitment Pool

**Survey Design - Consumer Insights Platforms**
- Multi-Use Methodologies
- Industry & Locale Adaptability
- Behavioral & Adaptive Logic Guidance
- Self-Serve Survey Builder
- AI Smart Probes

**Participant Selection**
- In-App
- On-Site
- Recruitment Pool

**Feedback Management**
- Media Library
- Sorting
- Sharing
- Privacy

**Audience Access - Consumer Insights Platforms**
- Flexible Audience Options
- Customer Data Upload
- Consumer Panels

**Insights**
- Analytics
- Collaboration
- Sorting

**Insights**
- Human Transcription
- Computer Transcription
- Analytics

**Data Collection - Consumer Insights Platforms**
- Rapid Research
- Quality Assurance
- Mobile / Mixed Mode

**Generative AI**
- AI Text Summarization

**Analytics - Consumer Insights Platforms**
- AI-Powered Insights
- Qualitative Research Support
- Benchmarking & Norms

**Agentic AI - Demo Automation**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- AI Demo Agent or Avatar 

**Collaboration - Consumer Insights Platforms**
- Dashboards & Embedded Integrations
- Embeddable Reports
- Shared Workspaces

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