--- title: Discuss Reviews meta_title: 'Discuss Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 280 reviews by the users' company size, role or industry to find out how Discuss works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 280 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Discuss Reviews **Vendor:** Discuss.io **Category:** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 280 ## About Discuss Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. ## Discuss Pros & Cons **What users like:** - Users praise the **ease of use** of Discuss, highlighting its intuitive interface and seamless session management. (63 reviews) - Users praise the **excellent real-time session support** of Discuss, ensuring smooth and reliable meetings every time. (46 reviews) - Users value the **robust feature set** of Discuss, enhancing the efficiency and quality of qualitative research sessions. (24 reviews) - Users appreciate the **user-friendly interface** of Discuss, allowing easy navigation for all, regardless of experience level. (22 reviews) - Users commend the **easy setup** of Discuss, ensuring a smooth transition and hassle-free experience for all. (19 reviews) - Intuitive Use (17 reviews) - Video Recording (16 reviews) - Users find Discuss's platform **intuitive and easy to use** , complemented by responsive and helpful tech support for smooth operations. (15 reviews) - Users appreciate the **easy-to-navigate interface** of Discuss.io, enabling seamless management of market research projects. (15 reviews) - Interviews (15 reviews) **What users dislike:** - Users occasionally face **technical issues** like pixelation and audio drops, impacting the overall experience of Discuss.io. (10 reviews) - Users find the **navigation difficult** due to a cluttered interface, making it challenging to manage multiple features during discussions. (9 reviews) - Users find Discuss to be **not user-friendly** , often facing issues with scheduling, chatrooms, and subscription models. (8 reviews) - The **user interface is confusing** and convoluted, complicating project setup and overwhelming during interviews. (8 reviews) - Users find the **poor usability** of Discuss frustrating, especially with its confusing interface and convoluted project setup. (7 reviews) - Users experience **confusion in participant management** , struggling with role identification and access limitations impacting usability. (6 reviews) - Uploading Issues (6 reviews) - Users are disappointed by the **missing features** in Discuss, particularly compared to competitors like Zoom and Teams. (5 reviews) - Users express the need for improved **customer support** , citing long wait times and difficulty reaching live assistance. (5 reviews) - Scheduling Issues (5 reviews) ## Discuss Reviews ### 1. The only video research platfrom worth using **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren S. | President (I also sit client-side in a contract role as a research director), Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Discuss?** Discuss.io is far and away the best video research platform available. I have tried many other platforms and discuss.io the best. The tech build is just smart and it is genuinely designed with research teams in mind. It has everything you could need in a platform and more. the interfaces for clients, recuriters, moderators and participants are all seamless and easy to use. The support teams are always helpful and prompt. I use it for every project, and refuse to go back. **What do you dislike about Discuss?** I'm not totally sold on the AI features yet. I'm excited to see how they continue to improve. I'd like an easier way to send recordings to clients without giving them full accounts. **What problems is Discuss solving and how is that benefiting you?** Discuss.io makes research easy and reliable. As a moderator discuss.io acts as my project manager keeping clients, participants, guides and stimuli organized. As a client, I love when agencies use discuss.io because I know they're intentional about technology and committed to creating a great user experience. **Official Response from Kendra Gray:** > Lauren, Thank you so much for the glowing review! We're thrilled to hear that Discuss is your go-to platform and that you’ve had such a positive experience with its design and functionality. We’re especially happy to know that it’s helping you stay organized, making research easier, and delivering a seamless experience for both your clients and participants. We've got a LOT of great AI innovation coming so stay tuned! Thanks again for making Discuss a key part of your projects—we look forward to continuing to support your work! ### 2. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra H. | Senior Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Discuss?** One of the things I love most about Discuss is the customer service. They are quick to respond and helpful. I know that I can count on them, and that gives me so much reassurance when running projects. Most of the time, I have clients on the back end, and it is so important that things run smoothly. I also love the training resources and the newly developed Discuss University. **What do you dislike about Discuss?** Occasionally, I get a tech for my session who does not go above and beyond. I will leave it at that. Right now, the discussion guide questions do not provide everything I am looking for, but I know they are working on this. Discuss is constantly making its product better by listening to clients. I have seen so many improvements in the last year! **What problems is Discuss solving and how is that benefiting you?** Discuss makes collecting data and providing insights to client so seamless. **Official Response from Kendra Gray:** > Sandra, Thank you so much for your kind words! It's great to hear that our customer service and training resources, like DiscussU, have made a positive impact on your experience. We’re committed to providing the support you need to ensure your projects run smoothly for you and your clients. We also appreciate your feedback on the tech support and discussion guide questions. We’re always working on improvements, and it’s great to hear that you’ve noticed the changes we’ve made. Please continue sharing your feedback because it really helps us shape our innovation and product strategy. Thanks again for sharing your thoughts and for choosing Discuss! ### 3. Senior Project Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy H. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Discuss?** It is very user friendly and has many great features for setting up IDI's and Focus Groups. The video recordings and transcripts are ready very shortly after the interview is complete which makes it great for when clients cannot observe live so they are able to view the recordings right away. **What do you dislike about Discuss?** For outlook invites it does not have an option to set a reminder so interviews could be missed. **What problems is Discuss solving and how is that benefiting you?** Having transcripts ready shortly after interviews are completed **Official Response from Kendra Gray:** > Cindy, Thank you so much for the wonderful 5-star review! We're thrilled to hear that you're loving the platform and its features for your IDIs and focus groups. We also appreciate your feedback on global research projects - it’s great to hear that the platform is making it easier for you and your clients to access everything they need. We appreciate your feedback regarding the invite issues. I wanted to share that our engineering team has already implemented several updates to the email invite solution to further optimize this process and improve the overall user experience. Rest assured, we're constantly working on enhancements to ensure the platform is even better. Thanks again for your thoughtful review—we’re excited to continue supporting your projects! ### 4. Streamlined and intuitive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Discuss?** I really like the Tech Support folks. They are superior to those on other platforms. I also like how easy it is to get up and started, as the user interface is very intuitive. **What do you dislike about Discuss?** The quality of the automatic transcripts is not as good as some other software that I use. The platform also does not support large, integrated audiovisual files. Discuss says it can handle these, but I'm here to confirm it cannot yet. With many agencies moving to more rich-media stimulus formats, this is something Discuss will want to address soon. **What problems is Discuss solving and how is that benefiting you?** Other platforms either don't have a client back room, have poorer tech support, or are unreliable in terms of project management. Discuss addresses these issues. **Official Response from Kendra Gray:** > Thank you so much for your review! We're grateful for your feedback and are thrilled to hear that Discuss is making a difference in your work! It’s especially rewarding to hear your shoutout for our support team. We take great pride in being a true partner in your research journey, and it's wonderful to know our team has stood out in your experience. We really appreciate your honest feedback regarding the automatic transcripts . Our team has been investing heavily in AI innovation, and our most recent product releases included major improvements to our AI-powered transcripts, we hope you got to see this news! As for media handling, your feedback is being shared directly with our product team. We’re committed to ensuring Discuss is always future-ready for the types of media and research formats you're working with. If you haven’t already, we’d encourage you to reach out to your Discuss account manager so we can better understand the specific issues you’ve encountered and support you directly. Thanks again for your kind words and honest insights. We're grateful to have you as part of the Discuss community! ### 5. DiO Consumer Closeness **Rating:** 4.5/5.0 stars **Reviewed by:** Rina G. | Global I&A Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Discuss?** What I like most about DiO is the ability to connect with consumers on a specific segment or specific part of the world very quickly. This really helps to get valuable insights in an agile way. For example, if I have a burning missing consumer understanding needed very quickly, I can rely on finding the right consumer on a good timescale with DiO. It also helps not just CMI people but people in the whole organisation to get very close to consumers and talk to them directly. **What do you dislike about Discuss?** The flip side of this is the fact that you will need to find time for you (or a team) to do the job - the interviews and/ or the main learnings. It'd be great if we could rely more on automated reports to help us. **What problems is Discuss solving and how is that benefiting you?** DiO helps our business in different areas such as innovation, culture and societal understanding, etc **Official Response from Kendra Gray:** > Thank you for sharing your experience with Discuss, Rina! We understand how important it is for teams to have the right tools that not only provide easy access to market insights but also empower everyone—inside and outside of Insights—to easily and confidently connect with your target audience. We really appreciate your feedback on automated reports. We’re happy to share that this is already on our product roadmap, and we’re prioritizing it for future updates. Keep an eye out for our winter product release next week, which will introduce a new solution tier designed to lighten the load. Thanks again for choosing Discuss! We're excited to continue supporting deeper consumer closeness for your organization. ### 6. User friendly - simple and easy research **Rating:** 4.5/5.0 stars **Reviewed by:** Jill M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Discuss?** The interface is very intuitive and easy for new users, clients, viewers to navigate. Honestly, while "training" is available, it's not necessary! Customer support if I have a question is always ready to help, friendly, and knowledgeable. Love the new-ish Self Capture feature. Really adds value to our projects, adding other layer of pre or post learning. **What do you dislike about Discuss?** I wish there were more features akin to what we are used to on Zoom and Teams... filters, blur or change the background. Nothing essential, just nice to haves! **What problems is Discuss solving and how is that benefiting you?** We can show a range of stimuli in a user friendly environment to get feedback on advertising, packaging, new product ideas. It also solves the problem of client travel restrictions. We rely heavily on online research with a reliable platform - all clients can participate, not just the 1 or 2 with permission to travel to "live" research. **Official Response from Kendra Gray:** > Hi Jill, Thank you for such a thoughtful review! It’s fantastic to hear that the platform and Self Captures auto-moderated research features are adding value to your projects. We love that you’re finding it easy for everyone—new users, clients, and viewers—to jump right in without needing much (or any!) training. While not essential, those “nice-to-haves” can definitely enhance the experience, so we understand your feedback. As of this year we do actually have a new "blur background" functionality which you can enable prior to the session. If you'd like some help on how to toggle this feature on, please feel free to reach out to your dedicated Discuss team member! Thanks for being part of the Discuss community—keep the feedback coming, and we’re here whenever you need us! – The Discuss Team ### 7. DIO your way! **Rating:** 5.0/5.0 stars **Reviewed by:** Deb d. | Director, Project Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Discuss?** My favorite thing about DIO is the intuitiveness. **What do you dislike about Discuss?** There is always room for improvement, however, I have no dislikes I can think of. **What problems is Discuss solving and how is that benefiting you?** Cutting down personall workload. I have the ultimate dashboard with features that help expedite project success and turnaround. **Official Response from Kendra Gray:** > Hi Deb, Thanks for the review! Especially love your title, "DIO your way" as that really is a focus for us here -- to provide more qual, your way! We love to hear that the platform is bringing everything all into one for you and cutting down on your previous labor-intensive, complex workload. If there's ever anything we can do to better support you in your research endeavors, please don't hesitate to let us know! ### 8. Discuss has everything you need **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola F. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Discuss?** Easy set up, fabulous tech support personel who just get it, rarely any tech problems, clear and easy to share stimulus, great to get respondents to provide individual and collective feedback. I love the reassurance you get with knowing a tech person is on the other end to help out. They are always updating and improving the product. Innovation is strong. **What do you dislike about Discuss?** It's tough to figure out the best way to use the save tags, too many, too few, different titles, but once you know what you're doing it's great. **What problems is Discuss solving and how is that benefiting you?** Access to respondents, quickly, efficiently, easy to engage with and a broad representation from US and globally. Able to answer my clients questions quite well, love the video clip and tag insights feature to help generate quick verbatims. **Official Response from Kendra Gray:** > Nicola, thanks so much for the thoughtful review! It's great to hear that Discuss has been working so well for you and is making your research more efficient. We love being able to make it easier for you to gather and share valuable insights with your clients. We totally understand the challenge with the save tags—once you're familiar with them, they can be really powerful in organizing and extracting insights quickly. Thanks again for your feedback and for being such an awesome partner. We’re looking forward to continuing to innovate and support your work! ### 9. Discuss is a really great tool for moderating! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim C. | Senior Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Discuss?** Helpful - programming and launching polls is super easy; muting participants when they are too loud; accessing video clips for future analysis is also really great. I also find tech support to be super helpful and readily available when we encounter any participant tech issues. I found the learning curve to be very easy. **What do you dislike about Discuss?** I think maybe accessing clips could be made even easier. **What problems is Discuss solving and how is that benefiting you?** Facilitating virtual focus group research logistics! **Official Response from Kendra Gray:** > Hi Kim, Thank you so much for the 5-star review, we’re thrilled to hear you’re enjoying your experience with Discuss! It's great to know that the platform has been easy for you to navigate and helping you run virtual focus groups seamlessly. We love hearing that the learning curve felt light and that our tech support has been there when you needed it—that’s exactly what we aim for. We also really appreciate your note about making clip access even easier. That kind of feedback is gold for our team as we continue to improve the platform and make your workflow even more efficient. Thanks again for being part of the Discuss community—we're so glad to be part of your process! ### 10. Good. People seemed pleasant. Platform was easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Discuss?** Simplicity of the platform and pleasant of technicians **What do you dislike about Discuss?** request to attempt a 'personal' testing of the site after official run through 2 weeks later was not carried out . It was just to confirm how to share my screen , so a minor thing so was a 2 min thing ...Request was declined . Provision of links (bot sort of solution) provided instead ...it was adequate but 'some of us' (old timers) like the personal touch or human contact best, gives us more reassurance **What problems is Discuss solving and how is that benefiting you?** giving us an alternative to Zoom , with technician present at all times, to iron out any technical issues **Official Response from Kendra Gray:** > Thank you so much for your thoughtful review! We're so glad to hear you're finding the platform simple to use and that our support team has made your experience a pleasant one. Having a friendly, helpful presence available to support you in real time is something we really value, so it's great to hear that stood out. That said, we're really sorry to hear about the missed opportunity for a quick personal screen-sharing test. While we do aim to provide efficient resources like support links, we completely understand that sometimes, a live human connection makes all the difference—especially for those of us who appreciate that extra bit of reassurance. If you haven’t already, we’d love for you to reach out to your Discuss account manager so we can hear more and make sure your feedback is taken to heart. We truly value your experience and want to ensure you always feel supported in the way that works best for you. Thanks again for sharing your thoughts—and for being part of the Discuss community! ### 11. As smooth as butter 🧈 **Rating:** 5.0/5.0 stars **Reviewed by:** James Edward A. | Warehouse Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Discuss?** Receiving multiple emails, texts, and calls to ensure that I was prepared for my session; the link to my session was at the very top of the emails, not hidden in the body; and the date and time information were also very easy to find. I've used several platforms since, and Discuss still has the smoothest experience. **What do you dislike about Discuss?** I didn't have any problems whatsoever. From booking the session to preparing for the session to execution and ending of my session, it was probably the smoothest video meeting platform I've used. **What problems is Discuss solving and how is that benefiting you?** A very attractive, streamlined and dependable option for video meetings with crystal clear audio and video and an attractive, easy to use interface. Discuss is definitely my favorite platform so far. **Official Response from Kendra Gray:** > Hi James, We're thrilled to hear how seamless your experience was, from the clear communication to the easy to use interface. We put a lot of thought into making everything—from session prep to execution—straightforward and stress-free, so it’s awesome to know that stood out to you. It’s incredible to hear Discuss is your favorite platform so far—that means the world to us! We’re here anytime you need support or have ideas to share. Thanks again for such a thoughtful review—it’s feedback like this that keeps us inspired! ### 12. Discuss.io as a platform for online qual interviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Discuss?** As an interviewer, the interface is pretty straightforward, easy to use. If the goal is to have the platform transparent to interviewer and interviewee, Discuss.io is pretty close to ideal. Audio and video controls and quality are simple. Quality of audio and video during the session were better and more consistent than other platforms, though not perfect. Quality of download file audio and video were acceptable. The clipping tool is exciting but with the volume of interviews we did, I'm not sure I have time to use it. Chat and support features are good, easy to find. Tech support was solid - we had them launch each interview and after that scarely needed them. Downloading session videos was likewise easy. Fortunately for me, our logistics people dealt with the project setup and logistics so I was spared of that. That said, they did not complain so it could not have been too bad. We did about 90 IDIs on the platform and there were no issues re volume, scheduling concurrent interviews, etc. **What do you dislike about Discuss?** The quality of the transcripts was not great - better than others, but not as good as some. Plenty of room for improvement in terms of consistency of formating (some were formatted properly, others were a single long unbroken paragraph), and in terms of dealing with crosstalk. **What problems is Discuss solving and how is that benefiting you?** We used another platform to do interviews and had some issues: reliability of the platform video and audio, access behind corporate firewalls, and transcripts that needed cleanup before we could release them to a client. Discuss.io was better on all these issues. Not perfect, but superior. **Official Response from Kendra Gray:** > Thank you for taking the time to leave such a detailed review! We're thrilled to hear that you found our platform user-friendly and reliable for your interviews, and that features like tech support, video quality, and ease of use met your expectations. It’s especially exciting to hear about your positive experience conducting 90 IDIs—no small feat! We appreciate your feedback on our transcription quality and wanted to let you know that we've recently upgraded our transcription capabilities. The improvements include better formatting and the removal of filler words, ensuring cleaner and more polished outputs. Additionally, we've added several new transcription features in our latest winter release. These updates are designed to give you better control and quality for your needs. Feel free to learn more about these enhancements in this press release - https://www.discuss.io/press/discuss-winter-release-2024/ Thanks again for your thoughtful feedback—it helps us keep improving! ### 13. Quality insights at a fraction of the cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Discuss?** Very easy to setup the project (shoutout to Erika who is a great Account Manager), the customer support in the beginning of the interview made sure everything ran smoothly, the people were well recruited and very articulate, and the AI summary helpful as a baseline for analysis. **What do you dislike about Discuss?** Not a dislike per se, but because I chose the DIY version, we ended up doing the moderation ourselves which was a great opportunity to speak to consumers but required quite a bit of coordination from my side. I know they do a self-reported option which I am keen to try out as well. **What problems is Discuss solving and how is that benefiting you?** Gaining consumer feedback on our product innovation ideas, producrt feedback or comms development. **Official Response from Kendra Gray:** > Thank you so much for your thoughtful review! We're thrilled to hear that Discuss is helping you drive product innovation that is backed by real consumer insights. It's great to know that our customer support helped ensure your project ran smoothly right from the start and also that the Genie, AI-powered summary provided a helpful starting point for your analysis. We appreciate your insights on using a DIY approach. While moderating on your own can certainly offer valuable direct interaction with your consumers, we understand the added coordination it requires. Our "do-it-together" option could be a great fit for you moving forward, and we’d love to chat more with you about it, just reach out to your Customer Success Manager. We’re excited to continue supporting your research! Thanks again for sharing your experience! ### 14. Simple and Understandable Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen K. | Organizer of FMVeg, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Discuss?** As a participant, it isn't confusing to use Discuss. I don't feel lost on the platform, and it is straightforward to use. The person doing customer support was friendly and helpful. I continued to have positive interactions with Discuss.io, and haven't come across any problems. **What do you dislike about Discuss?** In the past year, I haven't had to dislike. **What problems is Discuss solving and how is that benefiting you?** Since I am a participant, working as an independent contractor, this question isn't too relevent to me. However, Discuss.io works well as a platform to gather and disseminate information from participants. **Official Response from Kendra Gray:** > Hi Kathleen! Thanks for leaving us a review! So glad to hear that you the platform was simple and easy for you to use—it’s always our goal to make the platform as intuitive as possible. And love to hear about your interaction with customer support! They work hard to ensure every user feels supported, and it’s wonderful to know their efforts made a difference for you. Thanks again for your kind words! ### 15. Had a Great Experience with Discuss. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Discuss?** The best part about discuss is that it allows multiple window, one for a panelist while the other for the observer. I guess that's the best part for a smooth discussion without interruption of any parties with the another. **What do you dislike about Discuss?** I guess the chat box should be a little minimised on the screen. It takes a way lot area when you open it during the discussion. **What problems is Discuss solving and how is that benefiting you?** Discuss allows me to have smooth discussion for me and my experts. The moderators are great and the process is really smooth. **Official Response from Kendra Gray:** > Thanks for the kind words! We're glad to hear you had a great experience with Discuss. Creating an easy to use platform where observers and moderators/panelists can easily collaborate and facilitate a smooth discussion is exactly what we aim for, so it's great to hear that worked well for you. Appreciate your note on the chat box, too. Just a quick tip: both the public and backroom chats can be minimized during a session, so you can keep your view clear while still having access when you need it. That said, we're always looking for ways to improve the interface, so feedback like yours is super helpful. Thanks again for sharing your experience, and for being a part of the Discuss community! We look forward to continuing to support your research projects. ### 16. Comprehensive Platform with Somewhat Confusing UX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Discuss?** I tried Discuss as guest user for some customer intereviews my firm was conducting as part of a client research project. Their vendor provided a brief training on the platform, and I did see the benefits of using it over something like Zoom, which is what we typically use to conduct interviews. In this instance, we chose to use Discuss so our client could observe the interviews live without the participants' knowledge, which is not possible on Zoom. In addition, I liked how you could upload the visual stimuli directly on the platform. **What do you dislike about Discuss?** Whilst Discuss includes a lot of features helpful for qual research such as a "back room", live chat, option to share stimuli and recording functionality, I found the user interface to be confusing and difficult to navigate whilst conducting the interview. For example, when I was sharing the stimuli, that took over the majority of the screen, and then I also to be able to see the participant, the chat (in case my clients asked additional follow-up questions), and my dicscussion guide. This felt crowded and a bit overwhelming to reference all of these at once whilst also leading the discussion. **What problems is Discuss solving and how is that benefiting you?** Allowing us to conduct in-depth and recorded customer interviews whilst our client observes. **Official Response from Kendra Gray:** > Thank you for your thoughtful review! We’re really glad to hear that you found value in Discuss, especially the ability for your clients to observe interviews live, and the ease of uploading stimuli directly into the platform. We totally get how this could be a game-changer compared to Zoom! We also appreciate your feedback about the user interface. We know that balancing multiple elements like stimuli, participant views, chat, and your discussion guide can feel overwhelming, especially when you’re managing an active interview. We’re constantly looking for ways to improve the experience, and your input about simplifying this process is really valuable. We’ll take a close look at this to see how we may be able to make things more intuitive. If you ever have more suggestions or need assistance, we’re always happy to chat! Thanks again for using Discuss, and we hope to continue supporting your work moving forward. ### 17. The Discuss work platform has made my job easier since it is intuitive and sophisticated **Rating:** 5.0/5.0 stars **Reviewed by:** Florencia A. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Discuss?** The most helpful thing has been to have a team of highly qualified professionals who are always available to offer useful training courses. Discuss.io offers an easy-to-navigate interface that makes it simple for users to set up, manage, and conduct market research projects. The platform also integrates various research tools like video conferencing, survey modules, and transcription services. These tools are seamlessly incorporated into the platform, reducing the need to juggle between multiple software solutions. Finally I would also like to mention as a huge like that Discuss.io provides multilingual support, which is critical for global research projects. **What do you dislike about Discuss?** Overall, while Discuss.io is a robust platform, it can occasionally experience technical issues, such as connectivity problems, audio/video lag, or platform crashes, particularly when many participants are connected, or when heavy materials are being shared. Although these issues are infrequent, they can disrupt live research sessions when they do occur **What problems is Discuss solving and how is that benefiting you?** Discuss.io has significantly enhanced my workflow by streamlining both moderation and analysis tasks. The platform's comprehensive suite of tools has allowed me to conduct more efficient and effective market research, reducing the time and effort required to manage sessions and analyze data. As a result, I’ve been able to increase my productivity and deliver higher-quality insights to my clients faster. **Official Response from Kendra Gray:** > Florencia, Thank you for the 5-star review! Your review title is exactly what we strive for -- to make your job easier. We're so glad to hear that Discuss is serving as your one-stop-shop for qual and is streamlining your moderation and analysis! Knowing that it empowers you to deliver faster, high-quality insights to your clients is truly rewarding.We're especially happy to hear you value our teams and their support and trainings. We believe in providing exceptional support, and your feedback reinforces our commitment to that goal. We appreciate your honesty regarding the occasional technical issues. While we work hard to ensure platform stability, we know connectivity problems and lag can disrupt research sessions. Our team is continually working to improve the platform, we take your feedback seriously and will continue to address these areas. Thank you again for the fantastic review and for choosing Discuss! ### 18. My experience with Discuss **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Discuss?** Discuss provided smooth quality video and audio experience during virtual meetings. **What do you dislike about Discuss?** Nothing, I enjoyed my experience using Discuss. **What problems is Discuss solving and how is that benefiting you?** I was able to easily join as an observer and sit in on interviews. **Official Response from Jackie Holiwell:** > Thank you for sharing your experience with Discuss and for highlighting the smooth video and audio quality during your virtual sessions. We’re glad to hear that joining as an observer was easy and that you enjoyed using the platform. We would love to learn more about how we could have made your experience even better. Our team is always looking for ways to improve and your feedback plays an important role in that process. If you’re open to sharing more details, please feel free to reach out to your Discuss rep, we’d really appreciate your insights. ### 19. User friendly device and supported team **Rating:** 4.5/5.0 stars **Reviewed by:** Kirill K. | S&I Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2025 **What do you like best about Discuss?** Discuss is the team you can reach out if you need to conduct studies in extremely limited timings. The tech support team stays in touch with you during the whole sessions. Last but not least is the user friendly interface which is easy to understand even for people who are not part of marketing or research departments **What do you dislike about Discuss?** 1. Poor internet connection that should be better checked with local agencies before the IDI 2. AI cannot prepare summary based on Arabic, Turkish and Russian speech 3. It would be great if we could download transcripts (in dialogue format) as a word document **What problems is Discuss solving and how is that benefiting you?** Collecting prompt actionable insights when you are limited on time **Official Response from Kendra Gray:** > Hi Kirill, Thank you so much for taking the time to share your feedback about Discuss! We truly appreciate your kind words about our team, tech support, and the platform itself. It’s great to hear that we’ve been able to help you get fast, actionable insights. Regarding some of your concerns—great news! With our latest machine translation release, you can prepare summaries for research conducted in Arabic, Turkish or Russian. Also, users do have the ability to download transcripts in dialogue format as a Word doc. If you need any guidance on how to use these features, your Discuss representative is just a message away and would be more than happy to help. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for your review and for being a valued Discuss user! ### 20. Great platform, people, and process **Rating:** 4.5/5.0 stars **Reviewed by:** Robin L. | Principal - Research Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Discuss?** The platform and its capabilities speak for themselves, to be honest. While we have used and trialed many different ones over the years, we keep renewing our contract with Discuss because of how intuitive and easy the platform is to use. Even our clients have multiple times pointed out how nice the interface is and how simple is it to log on and watch the groups. Given that we run up to 100 sessions per months, it is vital that if flows somewhat seamlessly. In addition to the platform, the people at Discuss are always a joy to deal with. Regardless if it's their support, their customer success team, or their product team, they always listen to our feedback and wishlists. They have developed multiple features in the platform after soliciting feedback from us and other customers. Lastly, the process of getting the platform up and running for new users is simple. It requires minimal training and integrates almost effortlessly into our overall insights collection process. **What do you dislike about Discuss?** I honestly don't have a ton that I "dislike" about Discuss. They continuously collect feedback from us, so I have already shared that I'd love some more "discussion board type" features. Last thing I'd say is that it would be great if it could double as the tech solution for in-person focus groups. Then, it would really be our all-in-one solution. **What problems is Discuss solving and how is that benefiting you?** We wanted a simple solution, in a clean interface, that works globally. This enables us to do less training on multiple platforms, and it causes our IT and legal team to have to review more potential PII storage. **Official Response from Kendra Gray:** > Hey Robin! Wow, you had us at "platform and its capabilities speak for themselves!" We take a lot of pride in creating a user-friendly experience, and it's fantastic to hear it translates well to your clients too. Running 100 sessions a month sounds intense – we're glad Discuss helps keep things flowing smoothly. We absolutely love that you mentioned our team! Our support teams, customer success folks, and product developers are all passionate about making Discuss the best research tool it can be. They'll be thrilled to hear their efforts are paying off. As for the in-person focus group dream – we hear you loud and clear! Being your one-stop shop for research solutions is definitely a goal we share. Our product team is always brainstorming ways to expand Discuss' capabilities, and your suggestion is definitely hitting the radar. Thanks again for being such a loyal Discuss user! We truly appreciate your partnership, and your continued feedback helps us become even better. Keep those feature requests coming – we're always listening! ### 21. Intuitive Platform with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra . | Director, Qualitative Research, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Discuss?** I use Discuss anytime we have online groups or IDIs. It's so esy to use and even intuitive for clients who haven't used it before. Nothing to download or account to create. As a moderator, I can show any stimuli (images, video, etc.) easily or I can share my screen to go through a website, Figma, or anything along those lines. Discuss's tech support is also fantastic - super friendly and knowledgeable. Highly recommend! **What do you dislike about Discuss?** I mostly do research in the US, but I have global colleagues who can't use the platform because their servers (not sure if that's technically the right thing!) are not in Europe. **What problems is Discuss solving and how is that benefiting you?** We're able to talk to people all over the country without having to travel, saving time, money, headache and stress. We get a much better mix of respondents/feedback this way. **Official Response from Kendra Gray:** > Hi Sandra, Thanks so much for taking the time to write out a review. We're really happy to hear that Discuss is helping make qual easier for you and your clients. We’re especially glad our support team has been able to make your experience even better! Regarding the challenges for your global colleagues, this is a challenge that we have faced before but that we have been able to overcome, I would suggest for your compliance team to get in touch with us so we can discuss the different alternatives that are available to your team. Thanks again for the kind words and recommendation! ### 22. CEO **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Discuss?** The very friendly and helpful coworkers! **What do you dislike about Discuss?** More problems with technology (sound, video) than other platforms like zoom. I had to go and search my computer for a specific file connected to Zoom and teams for it to work well. It was quite stressful to have problems during an interview. **What problems is Discuss solving and how is that benefiting you?** It’s not really solving an issue for me as a moderator. **Official Response from Jackie Holiwell:** > Thanks for sharing your experience and for the kind words about our team! We appreciate you flagging the audio and visual challenges. That's not the experience we want anyone to have, especially during live interviews. We're continually working to make the platform more seamless and reliable, and feedback like yours is what drives meaningful improvements on our end. If you haven't already, please reach out to your Discuss rep to talk through any tips or lingering concerns. We're here to help! ### 23. Great user interface & video editing capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Peter F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Discuss?** I found the overall user experience of the platform really intutive and easy to navigate. The abilioty to upload the DG and then track transcripts can aid analysis as responses are highlighted rather than 40 pages of continuous text. The interesting moments short video clips which are sentiment coded are a really useful and quick way to take short vieeo edits to add to your final report and bring to life findings with minimal effort. Good customer support at the start of the call to undertake tech test with participants. There is a nice takeaways sections which moderator and observers can add to at the end of each session which is useful for capturing thoughts in real time. **What do you dislike about Discuss?** One minor aspect that was annoying is if you try to remove stimulus for one interview it is then present for the next interview so you have to remove from the master stimulus list. **What problems is Discuss solving and how is that benefiting you?** IDI's and video feeback **Official Response from Kendra Gray:** > Thanks for the detailed feedback, Peter! It’s awesome to see how Discuss is benefiting your IDIs and video feedback process. We’re thrilled to hear that so many of the features and functions of the platform are hitting the mark for you and making it easier for you to capture and analyze human experiences. We apologize for the inconvenience with the the stimulus list issue—you're correct that you currently do have to remove stim from the master list. But we will add a feature request for modifying the master list from the meeting room. If you have any more suggestions or need further assistance, don’t hesitate to reach out. We're here to help! ### 24. We love Discuss! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Discuss?** I love the ease of use for each of the features. It's so easy to moderate, set up projects, or be a viewer! The quality of respondents is so high. **What do you dislike about Discuss?** There's honestly nothing I dislike about Discuss. It's such a great platform. **What problems is Discuss solving and how is that benefiting you?** We are getting closer to our consumers by using Discuss. It's a great way to feel connected to them. **Official Response from Jackie Holiwell:** > Thanks so much for the 5-start review! We're glad to hear that Discuss has been easy to use across roles, and that you've had such a positive experience setting up projects, moderating, and observing sessions. It's also great to hear that the respondent quality is standing out - we know how much that matters when you're trying to get closer to your consumers. We love that Discuss is helping your team build stronger connections and bring the voice of the consumer into your work. That's exactly what we built it for. If you have any feedback or ideas on how we can make the experience even better, we're always listening. In the meantime, thanks again for your review - we really appreciate the partnership! ### 25. Discuss.io is great to manage and execute qualitative research projects with speed and confidence. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Discuss?** What I liked most was the platform's intuitive project setup and scheduling process, along with the real-time visibility into respondent readiness—especially tech check and invite status. **What do you dislike about Discuss?** One area for improvement is the user interface, which can feel a bit cluttered at times and takes a moment to navigate efficiently. **What problems is Discuss solving and how is that benefiting you?** Discuss brings everything into one place: recruitment, interviews, transcription, analysis, and reporting. **Official Response from Kendra Gray:** > Thanks so much for the 5-star review! We're thrilled to hear Discuss is giving you a true all-in-one experience, making it easy to manage and execute your qual projects with speed and confidence. It's great to know that the project setup, scheduling tools, and respondent hub features are making a difference for you — those are areas we’ve put a lot of focus into, so it’s wonderful to see them paying off! We also really appreciate your feedback about the user interface. We're always looking for ways to make the platform even smoother and easier to navigate. If you have specific suggestions, we’d love to hear them — feel free to share any ideas with your dedicated Discuss representative, and we’ll make sure they get passed along to our product team. Thanks again for being a part of the Discuss community — we're excited to keep supporting your research success! ### 26. Relevant innovation and great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | Vice President of Innovation + Story, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Discuss?** The team at Discuss is consistently helpful and reactive to whatever our project needs may be. Whatsmore, they share the same passion for innovation and "breaking toys" that we have at Wonderlust Collective. We are always impressed with their adaptability and tweaking of existing products. They genuinely want to hear feedback and are thoughtful in how they implement it. **What do you dislike about Discuss?** None so far that we can comment on. We've been quite pleased with our partnership. We look forward to a more robust and intuitive AI component. We would like to see significant advancement here to catch up with other competitors we've seen in the market. **What problems is Discuss solving and how is that benefiting you?** Discuss makes it easy to interface with our consumers, capture relevant insight, and then easily pull those insights so we can communicate them to our clients quickly and efficiently. **Official Response from Kendra Gray:** > Hey Jeff, thank you so much for the kind words and for highlighting the aspects of Discuss that you’ve found most valuable! We’re thrilled to hear that our team’s dedication to innovation and customer support has been such a great fit with Wonderlust Collective. We really do share the same passion for pushing boundaries and improving our platform, so it’s awesome to know that it’s making a difference for your team. We really appreciate your feedback on our AI capabilities. Rest assured, we’re actively working on making big strides in that area, and we’re excited to continue bringing even more GenAI innovation! Looking forward to continuing to support your work and collaborate on even more innovative projects in the future! ### 27. Easy to use research platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Discuss?** The interface is intuitive and easy to navigate, and the ability to archive and search within the recordings and transcripts is very helpful. It's also great to be able to combine live interviewing with asynchronous activities. Respondents generally seemed to be able to join sessions relatively easily, and the tech support was good when there were minor issues. **What do you dislike about Discuss?** I would like to have more flexibility in structuring the asynchronous activities and facilitating different types of input from respondents, though it's possible that I just haven't fully learned how to use it properly. **What problems is Discuss solving and how is that benefiting you?** We needed a secure, HIPAA compliant platform for remote video interviewing that ideally would also allow for user diaries and other interview-adjacent activities. The platform needed to be easy to use for both respondents and researchers. This platform seems to address those needs. **Official Response from Kendra Gray:** > Thank you for taking the time to share your experience with Discuss—we really appreciate it! We’re thrilled to hear that you find the platform intuitive and that its also meeting your needs from a data privacy standpoint as well. Regarding your comment on async activities, you may have seen in our latest winter release, that we've just announced quant style questions for asynchronous activities, in addition to our existing open-ended question types. So, you'll be able to ask respondents multiple choice, rating, or ranking questions and receive the data visualizations post-survey to help you better analyze the data! If you're interested in learning more about this new capability, please reach out to your dedicated Discuss representative! Thanks again for your thoughtful review, and don’t hesitate to reach out if there’s ever anything we can assist with! ### 28. Easy access, friendliness of the technicians, ease of use, multiple functionalities **Rating:** 5.0/5.0 stars **Reviewed by:** Laia V. | Third-party consultant para empresas que contratan los servicios de Discuss, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Discuss?** There is a technician who always helps you if you have problems and who is responsible for admitting the participant, recording the session, and assisting the clients. I like all the categories that appear below. **What do you dislike about Discuss?** There is nothing I don't like, I like everything. **What problems is Discuss solving and how is that benefiting you?** There are no problems of any kind **Official Response from Adam Mertz:** > Hi Laia, We're thrilled to hear that you have had a positive experience with Discuss and support you received on your research project. We appreciate your feedback and are delighted to have you as a satisfied customer. Best, Adam Mertz, Chief Growth Officer ### 29. Innovative and helpful platform for interviewing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Discuss?** Love the autotranscription and AI features. The whiteboard and clip-capturing features while interviewing also make it much easier to look back at important moments for analysis. **What do you dislike about Discuss?** I wish there was a feature to toggle the search in the recordings tab. When searching currently, it searches for keyword matches across all projects, not just the current one. I rarely if ever need another project's matches, so they just clutter the screen. Otherwise, More quantitative add-ins would be nice, but I know that the team is constantly working on new updates. I highly anticipate the asynchronous interviewing, quantitative, and evolved AI features that the discuss team is working on. **What problems is Discuss solving and how is that benefiting you?** Pharmaceutical feedback for our clients. We research messaging, product concerns, ATUs, etc. **Official Response from Kendra Gray:** > Thank you for your thoughtful review! It's great to hear that features like auto-transcription, Genie our AI Assistant, the whiteboard, and clip-capturing are making your research and analysis easier and more efficient. We totally understand how being able to narrow your search to the current project in the recordings tab would be incredibly helpful. We’ll submit your request to our product team! In the meantime, if you have any questions about the search functionality, we wanted to share this help article which has some info under the “Search for Keywords” section: https://discussio.zendesk.com/hc/en-gb/articles/4625232531089-Automatic-Research-Transcription#01J19H85W73824PD80H12EN8VE We’re also excited to be bringing quant-style questions to our auto-moderated research capabilities as a part of our recent winter release. Can’t wait to hear your feedback on that once it goes live! ### 30. Great Platform w/ lots of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Discuss?** I really like how interactive the platform for is. From the public chats, polls and whiteboards for the participants to the backroom chats for the research team and other observers. It's really easy to navigate. I also like the ready availablity of tech support. **What do you dislike about Discuss?** There isn't anything that I actively dislike about it. The only problems that have ever come are due to user error on the part of the participants. That said, maybe some of the buttons for moderators could be a little more intuitive or just labeled with words instead of icons. When people are thinking quickly, recall for icons might be difficult, but reading a button that's labeled with a word might be more helpful. **What problems is Discuss solving and how is that benefiting you?** We are using Discuss as the platform for our research focus groups. It allows us to save time and money by having focus groups virtually and still approximates some of the in-person activities with polls and whiteboards. **Official Response from Kendra Gray:** > Thank you for the 5-star review! It’s exciting to hear how Discuss is helping you save time and money while streamlining your online focus groups. It’s also great to know that features like polling, whiteboarding, and the backroom chat are helping you run rich, dynamic sessions. We're also glad that our tech support has been there when needed—our team is always ready to help ensure things run smoothly. We appreciate your feedback on the moderator interface. Making sure our tools are intuitive, especially during fast-paced research sessions, is a priority. We’ll definitely take your suggestion about labeling buttons into account as we continue to refine and improve the platform. Thanks again for sharing your experience, and we’re excited to continue supporting your research! ### 31. Review of discuss io from an Account Management Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Discuss?** Discuss has been an invaluable tool for my team, it has allowed us to provide better service than something like zoom for focus groups. Providing higher value for my clients. My clients have generally found it easy to use as well. **What do you dislike about Discuss?** I cannot speak too much to the technical end, though having used it before - some clearer notice when you are in the backroom vs the group itself would be helpful. **What problems is Discuss solving and how is that benefiting you?** Discuss solved 3 primary problems. Reliability of the software for qualitative consumer research, ease of use for our clients to join groups, and costs - providing the services at a rate that is competetive. **Official Response from Kendra Gray:** > Thank you so much for the glowing 5-star review—we're thrilled to hear that Discuss has become such a valuable tool for you and your team! It’s especially meaningful to know that we’re helping you deliver more value to your clients and that they're finding it easy to use too—that’s always a top priority for us. We're also really grateful for your feedback on the backroom distinction. That's a great suggestion, we'll be sure to pass that along to our product team for further consideration. Thanks again for your thoughtful review and for choosing Discuss—we’re so happy to be supporting your research! ### 32. Discuss is an unbelievable collaboration solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby Dalton R. | Education Programs Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Discuss?** Discuss was easy to use, implement, and integrate with my web browser. The live customer support provided a level of confidence as they invited, greeted, and was available to support another individual that was having issues. I was able to use the collaboration tools during our meeting as well. **What do you dislike about Discuss?** I am a first time user of Discuss, so I would like to see how consistent my experience will be as I use it more frequently. **What problems is Discuss solving and how is that benefiting you?** Discuss allowed me to share feedback on videos and graphics for a market research company. **Official Response from Kendra Gray:** > Hi Bobby! Thank you so much for the wonderful 5-star review—we’re so glad your first experience with the platform was a smooth one. It’s great to hear that you found it easy to use and that the collaboration tools added value to your session. We’re especially happy to know our live customer support team helped create a confident and supported environment—providing that kind of reliable, friendly help is something we take a lot of pride in. As a first-time user, we’re excited for you to continue using Discuss and see that same level of ease and support throughout your journey. If you ever have questions, feedback, or just want to explore more of what the platform can do, don’t hesitate to reach out—we’re here to help. Thanks again for your thoughtful review. We’re so glad to be part of your market research process and look forward to supporting you on many more projects ahead! ### 33. Seamless Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Milagros P. | Founder/Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Discuss?** The platform is very user friendly and seamless to use. **What do you dislike about Discuss?** Sometimes it takes more time to access the signed disclosures. **What problems is Discuss solving and how is that benefiting you?** As a project manager Discuss is prompt in having access to tasks completed. **Official Response from Kendra Gray:** > Hi Milagros, Thanks so much for the kind words and the 5-star review—we really appreciate you taking the time to share your experience! It’s great to hear that you find Discuss seamless and easy to use. That’s exactly what we aim for, so it means a lot to know it’s making a difference in your day-to-day. Thanks also for the heads-up about the signed disclosures taking a bit longer to access. That’s helpful feedback, and we’ll definitely share it with our product team as we keep working to make the platform even better. We’re so glad to have you as part of the Discuss community—thanks again for your support! ### 34. Discuss.io **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Discuss?** ease of use, user interface, friendly staff, good tech help **What do you dislike about Discuss?** long process to schedule and send invites, room for human error **What problems is Discuss solving and how is that benefiting you?** Tech help, seamless interviews **Official Response from Kendra Gray:** > Thank you for taking the time to share your experience. We're glad to hear Discuss is delivering where it counts with an intuitive platform, easy to use tools and interviews, and a support team that's friendly and ready when you ned them. That's the standard we hold ourselves to. We recently announced the launch of Project Agent - one of our new AI agents that instantly finds, evaluates, and identifies the best audiences from a pool of millions of vetted individuals across 150+ countries, 100k+ job titles, and 290k+ skills, delivering responses in minutes. If you haven't seen or heard about this news yet, check out the details in our summer launch press release - https://www.discuss.io/press/discuss-announces-ai-interview-solution-discuss-now/. We'd also encourage you to stay tuned for some innovations coming soon around making the scheduling process much easier and automated. Thanks again for your feedback and for being a part of the Discuss community! ### 35. Experience with Discuss **Rating:** 4.5/5.0 stars **Reviewed by:** Beth W. | Insights Manager, Commercial PS & Collaboration, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Discuss?** Discuss is a user-friendly platform, even for those without a market research platform. I also have nothing but good things to say about the customer support and the tiers are very useful to easily scale or include the larger team who doesn't need full account access. **What do you dislike about Discuss?** recruiting can be difficult at times, especially for specialized users **What problems is Discuss solving and how is that benefiting you?** I'm using Discuss for more agile insights across a variety of topics. Instead of full-fledged projects, sometimes we want early indications and might do <10 interviews vs a large-scale project. **Official Response from Kendra Gray:** > Hi Beth, Thank you so much for your thoughtful review! We're thrilled to hear that Discuss is helping you capture the agile market insights you need, and that our customer support has been a standout for you. We’re also glad to hear that the platform’s scalability has been useful for involving other teams in your research. We really appreciate your feedback on recruitment. If you'd like to dive deeper into any specific challenges, feel free to reach out to your CSM or account manager—we’d love to help further. We're excited to continue supporting your evolving research needs! ### 36. Interesting tool for formal interviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Discuss?** Be able to highlight important moments for future reviwes **What do you dislike about Discuss?** Not sure about the level of human support needed. Ideally it should work by its own. **What problems is Discuss solving and how is that benefiting you?** Direct contact with consumer for innovation and product design topics. **Official Response from Kendra Gray:** > Hi there, Thanks so much for your review. It’s awesome to hear that Discuss is helping you highlight those important moments during interviews and supporting your work around innovation and product design, too! We appreciate you sharing your thoughts about the level of human support needed. Our goal is to make the platform feel as seamless and easy to use as possible, while still being there when you need us. Our AI Agents are a huge innovation that is unlocking an entirely new approach. We'd encourage you to reach out to your dedicated Discuss representative to learn more about how you might incorporate them into your workflow for greater automation and faster insights at scale. Thanks again for the thoughtful feedback. ### 37. Discuss.io is the perfect one-stop-shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Discuss?** I like how easy and accessible the platform is for everyone (our research team + the clients). In addition, that team that backs it is exceptional. The level of service is far and away better than other platforms claiming to do the same. **What do you dislike about Discuss?** There is really nothing that comes to mind. Anything we have "issue" with, we bring up to the team and they figure out how to create that solution. **What problems is Discuss solving and how is that benefiting you?** It helps us make research accessible to clients who cannot or do not want to travel to in-person research. The platform is also so easy to use and intuitive that it makes our research process that much smoother. **Official Response from Kendra Gray:** > Katie, thank you so much for your review! Your kind words mean a lot to us. We're thrilled to hear that Discuss has become your one-stop shop for online qual. Our goal is to continue to eliminate the common challenges in qual, making it easy and accessible for everyone -- from your from your research team to your clients. It's very rewarding to hear that both the platform and our teams have provided you with a stellar experience, we're passionate about continuing to raise the bar for users like you. We're also thankful for your willingness to partner with us on continuous improvement -- keep those suggestions coming! If there's anything else we can do to further enhance your experience with Discuss, please don't hesitate to reach out. We're always happy to help! ### 38. Very userfriendly platform and excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Henrique S. | Market Research Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Discuss?** =very userfriendly platform: easy to use, very clearly set up -very supportive helpdesk for questions and technical support during sessions **What do you dislike about Discuss?** -fact that you only can contact Discuss.io technical services through e-mail or chat. In case Internet down during a session I would need to be able to reach them by phone or whatsapp as well. **What problems is Discuss solving and how is that benefiting you?** Good tool for conducting interviews, generating transcripts and first stage qualitative analysis **Official Response from Kendra Gray:** > Henrique, Thank you so much for the great feedback! We’re really glad to hear that the platform has been very easy for you to use and that our support team has been helpful during your sessions. It's fantastic to hear that you've been having a smooth research experience from start to finish from conducting interviews to analyzing the insights. We totally understand the need for more immediate access to support, especially during critical moments like a live session. Your suggestion about phone or WhatsApp support is valuable, and we’ll be sure to share it with our team as we continue improving our services. Thanks again for taking the time to share your thoughts. We appreciate your partnership and are always here to help when you need us! ### 39. Best-In-Class Online Moderator Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Charles L. | Senior Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Discuss?** Seamless and easy transitions between backroom, private, and group chat functions. **What do you dislike about Discuss?** Manipulation of stimulus within the app still needs some work: changes to PPT decks uploaded to the platform are applied across all slides, not just the live slide; so editing documents is best done with the 'share' function, not the upload function. **What problems is Discuss solving and how is that benefiting you?** Qualitative research questions from my clients on an ad-hoc project basis. **Official Response from Kendra Gray:** > Hi Charles, Thanks so much for sharing your experience! It’s great to hear that the platform is giving your team and clients a seamless experience—that’s exactly what we aim for. 😊 We really appreciate your insight about manipulating stimuli within the app. It’s feedback like this that helps us get better, so thank you for flagging it. If there’s anything else on your wish list or ways we can make things even better, don’t hesitate to let us know. We’re always here to help! ### 40. Foot Locker Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Discuss?** The ease of scheduling and conducting unmoderated qual calls. This is a challenge for us to do at-scale, and Discuss' platform is the easiest to navigate and use. **What do you dislike about Discuss?** The project set-up phase feels needlessly convoluted. With an unlimited subscription, it is still difficult to set up an unmoderated or self-recruited live project. It seems projects can't be set up without going through a quote phase, which does not make sense for self-recruiting, no PM, or unmoderated projects. **What problems is Discuss solving and how is that benefiting you?** Discuss allows us to get in-depth customer feedback **Official Response from Kendra Gray:** > Thank you for sharing your feedback! We’re thrilled to hear that Discuss makes it easier for you to schedule and conduct unmoderated qualitative research at scale. Regarding your comments on the project setup phase, we’d love to learn more about your experience and how we can improve it. Would you be open to speaking with our product team? Your insights would help us refine the process to make it as seamless as possible. Please reach out to your Customer Success Manager if you are interested and we can arrange a chat with our product team! Thank you for helping us continue to improve! ### 41. Discuss Interview Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Director, Tres Generaciones - US, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Discuss?** Discuss has a very thorough platform with thoughtful features that allows users to easily engage in interviews, while also saving key clips and communicating with observers or tech help. The interface is easy to use for first-timers and brought a lot of comfort to the otherwise unknown experience of interviewing. **What do you dislike about Discuss?** While the features and placements are intuitive to use, some of the pop up functionality blocks the screen and it was not immediately clear how to minimize/close - I almost clicked the wrong button thinking I would get back to the main view. **What problems is Discuss solving and how is that benefiting you?** Discuss provides a painless collaboration tool that provides easy connection to consumers we are looking for and allows for scaled experiences with observers, transcripts and recapping functionality. This allows learnings to be spread more efficiently across teams to drive to actions, instead of losing momentum after inspiring conversations. **Official Response from Kendra Gray:** > Hi Josh, Thank you so much for your thoughtful and detailed review. We are thrilled to hear that you had a positive experience with our platform and that it has provided comfort and ease during your process. We designed Discuss to make the research interview process as smooth and streamlined as possible, so it’s fantastic to know that our efforts are resonating with users like you and has facilitated better collaboration and efficient sharing of insights within your team. We also appreciate your constructive feedback regarding the pop-up functionality. We will take this insight into consideration as we continue to refine and improve our platform. Thank you again for your review and for being a part of the Discuss community. We look forward to continuing to support you and your team in your research endeavors. ### 42. Likes and dislikes of Discuss.io **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Discuss?** Support staff, ability to change timezones, prepped invitations that can be sent by a click **What do you dislike about Discuss?** In there there are multiple recruiters in a projects, people of same organization too cannot review the Details added by their peers. Thats frustrating. **What problems is Discuss solving and how is that benefiting you?** Discussio is solving headaches of checking weather the respondent has received the invite or nor, or if they have a proper working system at hand while joining the session, support staff is there to assist when there is a problem. **Official Response from Kendra Gray:** > Thank you so much for taking the time to leave a review! We're thrilled to hear that the platform is making your research process easier and more seamless. We understand how frustrating it can be when team members within the same organization can’t review details added by their peers in projects with multiple recruiters. We’ll make sure to pass along your request to our product team for consideration in future updates. Thanks again for sharing your thoughts, and we’re always here to help if you need anything. ### 43. Great platformmfor online interviews **Rating:** 5.0/5.0 stars **Reviewed by:** Diana H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Discuss?** Easy to use and intuitive even for non-techy types. Has a live support person on for each interview to trouble-shoot tech issues and make sure everything rurns smoothly leaving the moderator free to do their job (moderating!) **What do you dislike about Discuss?** Nothiing - this was my first time using it, withno issuees or problem to report. **What problems is Discuss solving and how is that benefiting you?** Not really applicable as ii was contracted by another company to do the interviews using Discuss. However, I will be lookiing for opportunities to use Discuss in the future because of the ease of use and support. **Official Response from Kendra Gray:** > Hi Diana! Thank you so much for the fantastic review! We're so glad to hear that you found the platform easy to use, even for those who aren’t as tech-savvy. We also love that the live support during interviews helped things run smoothly and allowed you to focus on what you do best—moderating! It’s great to know that you're considering using Discuss in the future. We're always here to help whenever you're ready to take the next step. Thanks again for sharing your experience, and we look forward to supporting you in the future! ### 44. I used Discuss for years at my previous job. I just successfully onboarded the tool at new job! **Rating:** 5.0/5.0 stars **Reviewed by:** Lucia D. | Consumer Insights, Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Discuss?** Tech support during interviews Video clips Ease of set up **What do you dislike about Discuss?** None really come to mind. But I guess some of the onboarding was redundant **What problems is Discuss solving and how is that benefiting you?** I lead qualitative research at Dow Jones - there are so many business questions that require consumer feedback. But i will be leveraging the platform to help with product and marketing questions. **Official Response from Kendra Gray:** > Hi Lucia, thanks so much for the review and for trusting Discuss in your new role at Dow Jones! We’re thrilled to hear that you're continuing to find value in our platform and that you're leveraging it in your new role for product and marketing insights! We’re excited to see how it helps in answering those critical business questions. Thanks again for sharing your experience. We’re here if you ever need anything! ### 45. Easy to use, streamlined platform with swift CS and evolving feature list **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Discuss?** User interface is not crowded, easy to use. Resources are easy to share across team members and our externally contracted moderator. Technical support is outstanding- very patient and supportive working with a whole range of participants in our studies. IDI studies aren't a core piece of our business, but Discuss makes it easy to pick up this project type again no matter how long it has been. **What do you dislike about Discuss?** How to implement a mobile screenshare study was not clearly communicated by customer support to our project manager and there was no demo offered. Managing interview invitations/links with several colleagues through the platform is unclear (but worth figuring out). **What problems is Discuss solving and how is that benefiting you?** Discuss helps us meets the complex research needs of our clients via their flexible platform with multifaceted tools (transcripts, tags, timestamps)... **Official Response from Kendra Gray:** > Thank you for your review of Discuss! We’re really glad to hear that you find the platform easy to use and that our tech support team has been helpful -- our team is always happy to ensure things run smoothly. We’re also glad that Discuss makes it easier for you to handle IDI studies, even if they’re not your core focus. Our apologies about the confusion on the mobile screenshare features, we always want to ensure you have everything you need for successful research. I would encourage you to reach out to your Customer Success Manager who can do a personalized training or demo on the features and how to set up a mobile screenshare study as well as best practices for the session invite links. Thanks again for your feedback. If you have any more suggestions or need further assistance, please don’t hesitate to reach out! ### 46. I love using Discuss.io whenever I have the budget to! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Discuss?** NDA/tech check integration is AMAZING! The ability for multiple backrooms, some with clients, some with vendors The ability to check if the person is from the US by reviewing the articulation/tech check video How easy it is to share with clients so they can view **What do you dislike about Discuss?** Sometimes the Live Support people are from different countries and their accents are hard to understand. I really don't like the quote form - I don't do business with y'all alot and when I do, I want to speak to my designated PM. It's hard to convince the client on the benefits to add into the budget. **What problems is Discuss solving and how is that benefiting you?** Discussed on the last page when I said the benefits not having to email NDAs, seamless video review, integrated email notifications. The ability to put the interview on the person's calandar directly! **Official Response from Kendra Gray:** > Thanks for sharing your feedback! We’re really glad to hear that you’re enjoying the NDA/tech check integration -- its important to us that you have access to quality sample for your research project. We completely understand wanting to communicate with your PM instead of using the quote form. I do encourage you to stay tuned as we have some great enhancements coming that will give you a customized process to make it faster and easier to start your projects. Regarding the difficulty in convincing clients to add Discuss to their budget, we recommend highlighting the benefits of using the platform, including getting their key insights faster, improved quality of their sample, and so on. Our team is always available to answer any questions your clients may have. If you have any more thoughts or need help, just let us know. We’re here to make qual as easy as possible for you! ### 47. Good quality video **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Discuss?** I like the platform since it helps with qualitative videos my team conducts. **What do you dislike about Discuss?** Least helpful part is the way the video shows on my screen from other people. **What problems is Discuss solving and how is that benefiting you?** Its helping doing qualitative research for the consumer research and development team. Its benefiting in gathering data from 1-1 on borrower experience. **Official Response from Kendra Gray:** > Thank you very much for your review, a 5-star review, at that! We’re so glad to hear that the platform is supporting your qualitative research and helping your team gather meaningful consumer insights. We also appreciate your note about the video display experience. That’s helpful feedback, and we’ll be sure to share it with our product team as we continue refining the platform. If you haven’t already, feel free to reach out to your Discuss account manager so we can better understand the issue and explore ways to improve your viewing experience. Thanks again for your support—and for being part of the Discuss community. We’re here anytime you need us! ### 48. Easy to Use Platform for Qual **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Discuss?** I like that I can program the script of the guide into the platform so I can focus on the respodent and not a separate screen. **What do you dislike about Discuss?** I wish it was easier to navigate the backroom and toggle back to script. **What problems is Discuss solving and how is that benefiting you?** Allowing me to easily access my respondents and the guide wihout the need for other screens or minimizing the guide, etc. I like the introduction of AI tools to summarize the conversation. **Official Response from Kendra Gray:** > Thank you so much for sharing your thoughts with us! We’re thrilled to hear that Discuss is making it easier for you to focus on what matters most and to run analysis with the AI-powered summaries. We appreciate your feedback on navigating the backroom and toggling back to the script. Our team is always looking for ways to improve the user experience, and we’ll definitely take your suggestion into consideration for future updates. Thanks again for taking the time to leave a review! ### 49. Great tool for deeply interviews **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela M. | Trade Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Discuss?** The ease of the tool and the support of the moderator **What do you dislike about Discuss?** Maybe it could have a timekeeper to help me like a moderator **What problems is Discuss solving and how is that benefiting you?** It helped with my understanding of the consumption of my product and category **Official Response from Kendra Gray:** > Hey Gabriela! Wow, a 5-star review! We're absolutely thrilled to hear you're finding Discuss such a valuable tool for your in-depth interviews and that it's helping you gain a deeper understanding of your product and category consumption. That's exactly what we're here for – to help you unlock those crucial insights! We appreciate your feedback about the timekeeper feature. That's a great suggestion! We're always looking for ways to improve, and knowing how we can better support you during your sessions is incredibly helpful. We'll definitely take that into consideration as we continue to innovate. Thanks again for taking the time to share your experience with us. We're so glad you're a part of the Discuss community, and we look forward to continuing to support your research needs! ### 50. Innovative & Intuitive Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Discuss?** Discuss is an intuitive, user-friendly platform for both moderators and project managers, and it's customizable to the unique needs of each project. The team is always open to feedback on how to improve the platform. It's my go-to! **What do you dislike about Discuss?** The text is already in English and does not require translation. It discusses the technical limitations of a platform called "Discuss" and mentions that the development team is open to innovation and implementing suggestions or feedback. **What problems is Discuss solving and how is that benefiting you?** Discuss provides a seamless experience for online interviews. The platform's overall design and functionality have allowed our team to focus on recruitment and moderation. **Official Response from Kendra Gray:** > Thank you for the fantastic review! We’re so glad to hear that Discuss has become your go-to platform. It's great to know that it's streamlining your interviews and allowing your team to focus on what truly matters. We’re always looking for ways to improve, so your insights are incredibly helpful as we continue to evolve. Thanks again for choosing Discuss—we’re excited to keep supporting your success! ## Discuss Discussions - [Any fun Discuss.io "hacks" you can share? I appreciate learning new things.](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) - 1 comment, 1 upvote - [What is Discuss used for?](https://www.g2.com/discussions/what-is-discuss-used-for) - 1 comment - [View Discuss pricing details and edition comparison](https://www.g2.com/products/discuss/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+08%3A39%3A14+-0500&secure%5Bsession_id%5D=9e76c752-bf7e-433d-add9-9a8fec1fa07d&secure%5Btoken%5D=96d5fa2efddd07bf7c5f286b0a3eed1f91e751db1c93e816b0d21d2a43617378&format=llm_user) ## Discuss Integrations - [Figma](https://www.g2.com/products/figma/reviews) ## Discuss Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Feedback Source** - Invitation - Survey Link - App - Recruitment Pool **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Participant Selection** - In-App - On-Site - Recruitment Pool **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Insights** - Analytics - Collaboration - Sorting **Insights** - Human Transcription - Computer Transcription - Analytics **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Summarization **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top Discuss Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - 4.2/5.0 (297 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (382 reviews)