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The Top 20 User Research Tools

Check out this list of the top User Research Tools products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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User Interviews

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

32%

Market Research

28%

Information Technology and Services

25%

Research

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.3

8.7

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.3

8.9

Prolific

Overall Satisfaction Score

Top Industries of Reviewers:

Higher Education

47%

Research

45%

Education Management

Market Research

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.5

7.8

Ease of Admin

Average: 9.3

9.4

Discuss

Overall Satisfaction Score

Top Industries of Reviewers:

Market Research

75%

Consumer Goods

11%

Marketing and Advertising

Food & Beverages

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.3

9.3

Respondent

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

35%

Information Technology and Services

27%

Market Research

23%

Marketing and Advertising

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.6

9.3

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 9.3

9.2

Dscout

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Financial Services

27%

Research

24%

Market Research

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.6

9.3

Ease of Setup

Average: 9.3

8.6

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.3

8.6

UserTesting

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

29%

Computer Software

27%

Information Technology and Services

25%

Retail

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.3

9.0

Lyssna

Overall Satisfaction Score

Top Industries of Reviewers:

Design

26%

Information Technology and Services

26%

Marketing and Advertising

25%

Computer Software

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.3

9.0

Dovetail

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

47%

Information Technology and Services

34%

Financial Services

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.3

9.4

Marvin

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

26%

Financial Services

17%

Consulting

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.3

9.4

#10

Rally UXR

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

49%

Information Technology and Services

31%

Retail

11%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.2

#11

UXArmy

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

41%

Computer Software

22%

Education Management

19%

Design

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.3

9.3

#12

PickFu

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

39%

Consumer Goods

25%

Health, Wellness and Fitness

21%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.9

#13

Sprig

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

42%

Information Technology and Services

33%

Financial Services

19%

Health, Wellness and Fitness

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.3

9.4

#14

Wynter

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

55%

Marketing and Advertising

25%

Information Technology and Services

16%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.3

9.4

#15

Lightster

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Consumer Goods

20%

Education Management

20%

Biotechnology

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.5

#16

Usersnap

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

41%

Information Technology and Services

27%

Logistics and Supply Chain

18%

Internet

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

9.5

#17

PlaybookUX

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Banking

20%

Design

20%

Internet

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.9

#18

Plotline

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

45%

Computer Games

18%

Internet

18%

Marketing and Advertising

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.5

#19

Indeemo

Overall Satisfaction Score

Top Industries of Reviewers:

Market Research

59%

Research

24%

Higher Education

10%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

9.1

#20

Fibery

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

33%

Financial Services

22%

Commercial Real Estate

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

8.7

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

10.0

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