98 Marvin Reviews
Overall Review Sentiment for Marvin
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The AI features are the real game-changer for me. We had another repository previously and those features were limited. I didn't realize how much I needed them until I did a trial with Marvin and saw how much time the features saved me. The ability to upload my discussion questions and have Marvin take auto-notes against them is amazing. I also really like that my teammates can run queries on the data if they have follow-up questions. Review collected by and hosted on G2.com.
Nothing so far. It took me a bit to learn all of the ins and outs, but that's standard for any new tool. Review collected by and hosted on G2.com.
For my specific use case, Marvin is the ideal tool. I work for a company that develops niche software, which means we have a relatively small pool of customers available for interviews, tests and surveys.
It's crucial for us to centralize and effectively analyze all user feedback—from interviews, meetings, sales discussions, and CSM notes. Marvin excels at this, really outperforming every other tool we've tried.
The AI assistance is amazing, remarkably accurate and well-structured, ensuring no feedback gets lost among the various storage applications we used before.
AI is available in various places. What I particularly like is that I can take a lengthy explanation from a client, and AI condenses it into a short sentence, making it easier to navigate through the jungle of feedback.
Securing a consistent budget wasn't easy. Like in many companies, user research is the “forgotten child” that only gets attention when it pulls off something magical. But Marvin worked its charm—even my colleagues are curious now and use it to ask their own questions, and Marvin’s AI always comes back with answers that are smart, clear, and on point. Review collected by and hosted on G2.com.
Even the best tools have room for improvement:
- Limited integrations: Key tools like Productboard, Microsoft Forms, and Trello aren't yet supported
- Support page:Though the support team is responsive, the documentation needs better organization and more comprehensive coverage of features (That said, the tool is highly user-friendly and intuitive, so you don't need it as much)
- Siloed project structure: Would like have more cross-project analysis tools, such as canvas or Kanban boards, plus the ability to share notes between projects. But I think, the team is working on this. Review collected by and hosted on G2.com.
Honestly, Marvin has completely changed the way I do research. The transcription feature is a lifesaver—it’s fast, accurate, and even works with different languages, which is pretty impressive. I also love the AI search. I can just type in what I’m looking for, and boom—it pulls up the exact quotes or themes I need from my interviews. It’s so much faster than manually searching through transcripts.
The tagging and labeling tools are super intuitive and help me stay organized, even when I’m juggling multiple projects. And let me just say, being able to tie insights directly to video or audio clips is a game-changer—it makes building reports so much easier. Plus, it’s great that Marvin works with tools like Google Drive and Zoom, which makes integrating it into my workflow seamless. Review collected by and hosted on G2.com.
Okay, so Marvin isn’t perfect (what software is?). The transcription is usually spot on, but every now and then, I have to fix a few errors. I’ve also run into a few moments where the interface felt a bit clunky—it’s not always obvious where to find certain features. Oh, and I wish there were more integrations with tools like Slack or better functionality with Gong. For small teams like mine, the free plan is a bit limiting—we often need more interviews than it allows, but upgrading feels a bit pricey for how often we’d use it. Still, they seem to be working on improving these things, which is promising. Review collected by and hosted on G2.com.
I've used a few AI transcription tools in the past, and Marvin is far and beyond the best at capturing transcripts with accuracy - not to mention in languages beyond English. The notes function provides easy qualitative analysis of our team's interviews. The "Ask AI" function is also helpful in searching for specific quotes or evidence of themes across interviews. Marvin simplifies and expedites our qualitative analysis process, allowing us to generate compelling reports for our clients. Review collected by and hosted on G2.com.
There are some features that the product team has not yet finalized - e.g. allowing transcripts to be saved in a new language once they have been translated. That said, their team is very responsive and helpful in finding alternative solutions. Review collected by and hosted on G2.com.
One of the features I love most is how easy it is to find insights using Marvin’s AI-powered search. It’s not just researchers who can benefit—anyone in the company can jump in and quickly get the information they need. Whether I’m looking at findings from years ago or comparing insights across different projects, it’s fast, accurate, and saves so much time. It’s made research feel accessible to everyone, which is a huge win for collaboration.
The observation rooms are another fantastic addition. They’ve made it so much easier to get people from different teams involved in the research process. Stakeholders are more engaged, and it’s exciting to see decisions being directly influenced by real user feedback. It feels like research is finally part of the conversation instead of being something that just sits in a folder somewhere.
I also have to give a shoutout to the Marvin support team. They’ve been amazing—super responsive, helpful, and always willing to listen to feedback. That kind of support makes such a difference, especially when you’re rolling out a new tool across a whole organization. Review collected by and hosted on G2.com.
The one area where I think Marvin could improve is integrations. I wish there were more options, such as integrations with Rally UXR, Slack, and better functionality with Gong (currently, it only works for people with Gong admin access). That said, they seem receptive to feedback and appear to be working on adding new integrations, which is promising. Review collected by and hosted on G2.com.
It summarizes the content of my recorded customer interviews for me. Review collected by and hosted on G2.com.
Their "Analyze" tool is good, but it's not intuitive to use. I wish I could ask it to analyze my recordings in its entirety and instead I need to do it through some "notes" that I don't know where they come from.
If I ask the AI to summarize and find insights for those notes, I do get good results, so I trust that the tool does its job but either I don't understand how to do it or it needs improving in that regard. Review collected by and hosted on G2.com.
What I like best about Marvin...
- the increased speed and efficiency in which I can conduct research
- the tool is easy to learn and get up to speed with
- the viewing room and how easy it is to share and bring stakeholders into projects
- the price.... it is a very good deal for the efficiency gains
- being able to create a research repository and form longitudinal insights across previous studies
- the Marvin team is amazing; Prayag, one of the founders, Ryan in sales, and Danny in support; their team is so accomodating, knowledgeable, and they are beyond helpful
- at each of the organizations I have worked for, I have introduced and managed many remote/digital user research tools in my career, and Marvin is hands down one of the most powerful tools I have came across in my 10 tens of experience
- integration with our current toolset and systems was easy
- I find myself wanting to use Marvin for anything research related
- the file tag system and how easy it is to organize topics, features, projects, etc.
- being able to invite Marvin to Zoom meetings and have him take notes, so I can give my undivided attention to participants during interviews
- the user experience is pretty good - I love being able to upload/create a discussion guide in Marvin and view, click, and record notes/insights/quotes that are timestamped and connected back to the questions on the discussion guide. Review collected by and hosted on G2.com.
I have have very few things that I dislike about Marvin - I'm actually struggling to think of anything but if I had to knit-pick...
- I am not sure that this is even a downside but with all AI tools you must ensure that you spend the time to "clean" your notes/data and ensure any notes/insights are captured correctly. Make sure to give yourself 10-30 minutes per session to clean/code/edit auto-generated notes, add file tags, and connect discussion guide questions to your notes.
- I wish viewers were able to have some of the note capturing features and add notes to any session being streamed/viewed directly from Marvin. Review collected by and hosted on G2.com.
Marvin acts as a true assistant for my work as a user researcher. Ever since I was introduced to it, I’ve used Marvin for every research project I’ve worked on. Its AI capabilities provide a fantastic starting point for analyzing research data. The reporting features are really solid, and I especially appreciate the ability to map quotes and clips directly to insights. Any researcher would know this is a boon. This feature alone saves me so much time during the analysis stage. Another thing I find super helpful is that I can prompt Marvin with just about anything—whether it’s to find quotes relevant to a particular insight or to guide the analysis process. Overall, it’s quite easy to implement, making it a seamless addition to my user research workflow, along with being a significant value to my research process. Review collected by and hosted on G2.com.
That being said, Marvin isn’t without its challenges. I’ve encountered some issues with the transcription feature, which can be a bit inaccurate at times and requires manual correction. Another thing to watch out for is that the AI doesn’t always fully understand the context provided in discussion guides. So, I’ve found that I need to be really careful and precise when putting up my guides on the platform to make sure the AI interprets it correctly while generating the summaries. Review collected by and hosted on G2.com.
I love being able to use Marvin to query my research repository quickly and efficiently. The meeting transcription capabilities are pretty accurate, and my team loves the ability to easily insert video clips into our research reports. Review collected by and hosted on G2.com.
There are some minor "quality of life" improvements that I could see in Marvin's future, such as the ability to leave comments within research reports ("Insights"). Review collected by and hosted on G2.com.
Marvin has become an essential tool in my research workflow. One of the most impressive features is the fast and nearly error-free transcription of interviews. I rarely have to make corrections, which saves valuable time and allows me to focus more on data analysis.
Another strong point is the ability to upload interview scripts directly into the platform. Questions become marked variables within the transcriptions, making the analysis process much more organized and efficient. This feature is incredibly useful for cross-referencing responses and identifying patterns.
The organization of participants, labels, and tags is also highly intuitive. Managing these elements within the platform makes the analysis process much simpler and more efficient, enabling easy and quick management of the collected data.
The generated insights are visually appealing, with various options for using quotes from the interviews. Whether through highlighted excerpts or colored text, Marvin offers flexibility to present data in a compelling way.
Last but not least, the integrated AI is a major advantage. The feature that helps me the most is the one that identifies participant quotes on specific topics, which is incredibly useful when synthesizing information and building coherent narratives.
Overall, Marvin has proven to be a powerful ally in my research, providing a more efficient and organized experience from transcription to final data analysis. Review collected by and hosted on G2.com.
One downside I’ve encountered with Marvin is the need for extra caution when uploading your research script as a discussion guide. If you have identical questions, Marvin will treat them as a single question, even if you intend to analyze that question in two different contexts within the research. The best approach is to always differentiate the questions by adding a number or slightly altering the wording. Review collected by and hosted on G2.com.
