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Best Communication Platform as a Service (cPaaS) Platforms

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Researched and written by Adam Crivello

Communication platforms as a service (cPaaS), sometimes referred to as cloud communication platforms, provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cPaaS platforms help developers customize how their products interact with these features via documentation around extensibility.

cPaaS allows developers to implement functionality beyond basic communications, such as multi-factor authentication (MFA) via texts and emails. These tools are often associated with VoIP, or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network.

To qualify for inclusion in the Communication Platforms as a Service (cPaaS) category, a product must:

Host APIs allowing developers to integrate communication functionalities in their apps
Provide documentation around API interactions and extensibility

Best Communication Platform as a Service (cPaaS) Platforms At A Glance

Leader:
Dotdigital
Dotdigital
Highest Performer:
Sinch MessageMedia
Sinch MessageMedia
Best Contender:
Twilio
Twilio
Most Niche:
CM.com
CM.com
Most Trending:
SleekFlow
SleekFlow
Show LessShow More
Best Contender:
Twilio
Twilio
Most Niche:
CM.com
CM.com
Most Trending:
SleekFlow
SleekFlow

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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117 Listings in Communication Platform as a Service (CPaaS) Available
Dotdigital
(1,020)4.3 out of 5
Optimized for quick response
5th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigit

    Users
    • Marketing Manager
    • Marketing Executive
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 45% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dotdigital Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    255
    Customer Support
    217
    Helpful
    183
    Features
    144
    Email Marketing
    124
    Cons
    Missing Features
    78
    Limited Features
    67
    Learning Curve
    64
    Limitations
    53
    Limited Options
    35
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dotdigital features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.7
    8.0
    Ease Of Integration
    Average: 8.5
    8.8
    Professional Support
    Average: 8.4
    7.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dotdigital
    Company Website
    Year Founded
    1999
    HQ Location
    London Bridge, London
    Twitter
    @dotdigital
    16,340 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    425 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigit

Users
  • Marketing Manager
  • Marketing Executive
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 45% Mid-Market
  • 42% Small-Business
Dotdigital Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
255
Customer Support
217
Helpful
183
Features
144
Email Marketing
124
Cons
Missing Features
78
Limited Features
67
Learning Curve
64
Limitations
53
Limited Options
35
Dotdigital features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
8.0
Ease Of Integration
Average: 8.5
8.8
Professional Support
Average: 8.4
7.9
Communication Varieties
Average: 8.3
Seller Details
Seller
Dotdigital
Company Website
Year Founded
1999
HQ Location
London Bridge, London
Twitter
@dotdigital
16,340 Twitter followers
LinkedIn® Page
www.linkedin.com
425 employees on LinkedIn®
Get a quote
Telnyx CPaaS
(464)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

    Users
    • Owner
    • CEO
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Telnyx CPaaS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    67
    Ease of Use
    66
    Pricing
    34
    Customer Service
    33
    Staff Support
    33
    Cons
    Customer Service
    10
    Poor Customer Support
    10
    Complex Processes
    9
    High Cost
    9
    Billing Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Telnyx CPaaS features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ease Of Integration
    Average: 8.5
    9.0
    Professional Support
    Average: 8.4
    9.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Telnyx
    Company Website
    Year Founded
    2009
    HQ Location
    600 Congress Avenue 14th Floor Austin, TX 78701
    Twitter
    @telnyx
    3,931 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

Users
  • Owner
  • CEO
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Telnyx CPaaS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
67
Ease of Use
66
Pricing
34
Customer Service
33
Staff Support
33
Cons
Customer Service
10
Poor Customer Support
10
Complex Processes
9
High Cost
9
Billing Issues
8
Telnyx CPaaS features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ease Of Integration
Average: 8.5
9.0
Professional Support
Average: 8.4
9.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Telnyx
Company Website
Year Founded
2009
HQ Location
600 Congress Avenue 14th Floor Austin, TX 78701
Twitter
@telnyx
3,931 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®

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Ozonetel
(589)4.6 out of 5
2nd Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 61% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    210
    Features
    129
    Call Management
    127
    Call Quality
    107
    Helpful
    93
    Cons
    Call Issues
    98
    Connection Issues
    87
    Call Connectivity Issues
    70
    Connectivity Issues
    62
    Technical Issues
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    9.1
    Ease Of Integration
    Average: 8.5
    9.1
    Professional Support
    Average: 8.4
    8.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    783 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 61% Mid-Market
  • 29% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Features
129
Call Management
127
Call Quality
107
Helpful
93
Cons
Call Issues
98
Connection Issues
87
Call Connectivity Issues
70
Connectivity Issues
62
Technical Issues
59
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
9.1
Ease Of Integration
Average: 8.5
9.1
Professional Support
Average: 8.4
8.9
Communication Varieties
Average: 8.3
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
783 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
Webex Connect
(68)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

    Users
    No information available
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 43% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    Features
    10
    Communication
    9
    Customer Support
    9
    Easy Integrations
    8
    Cons
    Integration Issues
    5
    Poor Interface
    4
    Complex Setup
    3
    Difficult Navigation
    3
    Difficult Setup
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Connect features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.4
    Ease Of Integration
    Average: 8.5
    8.9
    Professional Support
    Average: 8.4
    9.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    732,001 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

Users
No information available
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 43% Small-Business
  • 38% Mid-Market
Webex Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
Features
10
Communication
9
Customer Support
9
Easy Integrations
8
Cons
Integration Issues
5
Poor Interface
4
Complex Setup
3
Difficult Navigation
3
Difficult Setup
3
Webex Connect features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
8.4
Ease Of Integration
Average: 8.5
8.9
Professional Support
Average: 8.4
9.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
732,001 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
Vonage Communications APIs
(387)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

    Users
    • CTO
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Communications APIs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Integration
    8
    Ease of Use
    7
    API Quality
    6
    Customer Satisfaction
    4
    Easy Integrations
    4
    Cons
    Expensive
    4
    Learning Curve
    3
    Limited Features
    3
    Pricing Issues
    3
    Complex UI
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Communications APIs features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.7
    8.7
    Ease Of Integration
    Average: 8.5
    8.4
    Professional Support
    Average: 8.4
    9.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

Users
  • CTO
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Vonage Communications APIs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Integration
8
Ease of Use
7
API Quality
6
Customer Satisfaction
4
Easy Integrations
4
Cons
Expensive
4
Learning Curve
3
Limited Features
3
Pricing Issues
3
Complex UI
2
Vonage Communications APIs features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.7
8.7
Ease Of Integration
Average: 8.5
8.4
Professional Support
Average: 8.4
9.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Vonage
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,240 Twitter followers
LinkedIn® Page
www.linkedin.com
2,822 employees on LinkedIn®
Read Vonage Communications APIs Reviews
Wati
(355)4.6 out of 5
1st Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 79% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wati is a communication tool that allows users to manage multiple chat and conversational supports, integrate with custom software, and automate business promotions on WhatsApp.
    • Reviewers frequently mention the user-friendly interface, easy integration, comprehensive documentation, and the ability to build a bot by oneself as standout features of Wati.
    • Reviewers noted issues with the pricing structure, occasional difficulties in understanding features, and slow response times from customer service as drawbacks of the product.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    111
    Automation
    68
    Customer Support
    57
    Features
    57
    Easy Integrations
    49
    Cons
    Expensive
    41
    Cost
    32
    Pricing Issues
    23
    Messaging Issues
    21
    Missing Features
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Ease Of Integration
    Average: 8.5
    8.7
    Professional Support
    Average: 8.4
    8.5
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    445 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    156 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 79% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wati is a communication tool that allows users to manage multiple chat and conversational supports, integrate with custom software, and automate business promotions on WhatsApp.
  • Reviewers frequently mention the user-friendly interface, easy integration, comprehensive documentation, and the ability to build a bot by oneself as standout features of Wati.
  • Reviewers noted issues with the pricing structure, occasional difficulties in understanding features, and slow response times from customer service as drawbacks of the product.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
111
Automation
68
Customer Support
57
Features
57
Easy Integrations
49
Cons
Expensive
41
Cost
32
Pricing Issues
23
Messaging Issues
21
Missing Features
21
Wati features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
8.8
Ease Of Integration
Average: 8.5
8.7
Professional Support
Average: 8.4
8.5
Communication Varieties
Average: 8.3
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
445 Twitter followers
LinkedIn® Page
www.linkedin.com
156 employees on LinkedIn®
Get a quote
Twilio
(479)4.2 out of 5
View top Consulting Services for Twilio
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

    Users
    • Senior Software Engineer
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twilio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    16
    Ease of Use
    14
    Integrations
    14
    Easy Communication
    11
    API Integration
    10
    Cons
    Poor Customer Support
    14
    Expensive
    12
    Limited Features
    9
    Difficult Configuration
    7
    Messaging Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twilio features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.2
    Ease Of Integration
    Average: 8.5
    7.3
    Professional Support
    Average: 8.4
    8.4
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    82,134 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,348 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

Users
  • Senior Software Engineer
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 32% Mid-Market
Twilio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
16
Ease of Use
14
Integrations
14
Easy Communication
11
API Integration
10
Cons
Poor Customer Support
14
Expensive
12
Limited Features
9
Difficult Configuration
7
Messaging Issues
6
Twilio features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.7
8.2
Ease Of Integration
Average: 8.5
7.3
Professional Support
Average: 8.4
8.4
Communication Varieties
Average: 8.3
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
82,134 Twitter followers
LinkedIn® Page
www.linkedin.com
6,348 employees on LinkedIn®
Ownership
NYSE: TWLO
Read Twilio Reviews
Bandwidth
(426)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

    Users
    • CEO
    • Owner
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 49% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bandwidth Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    22
    Ease of Use
    22
    Staff Support
    12
    Customer Service
    10
    Navigation Ease
    8
    Cons
    Messaging Issues
    11
    Number Issues
    9
    Poor Customer Support
    6
    Customer Service
    5
    Account Management
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bandwidth features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    8.1
    Ease Of Integration
    Average: 8.5
    8.3
    Professional Support
    Average: 8.4
    8.1
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bandwidth
    Company Website
    Year Founded
    1999
    HQ Location
    Raleigh, NC
    Twitter
    @bandwidth
    10,658 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,204 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

Users
  • CEO
  • Owner
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 49% Small-Business
  • 40% Mid-Market
Bandwidth Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
22
Ease of Use
22
Staff Support
12
Customer Service
10
Navigation Ease
8
Cons
Messaging Issues
11
Number Issues
9
Poor Customer Support
6
Customer Service
5
Account Management
4
Bandwidth features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
8.1
Ease Of Integration
Average: 8.5
8.3
Professional Support
Average: 8.4
8.1
Communication Varieties
Average: 8.3
Seller Details
Seller
Bandwidth
Company Website
Year Founded
1999
HQ Location
Raleigh, NC
Twitter
@bandwidth
10,658 Twitter followers
LinkedIn® Page
www.linkedin.com
1,204 employees on LinkedIn®
Get a quote
Sendbird
(86)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution allows businesses to engage wi

    Users
    No information available
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 48% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sendbird Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    51
    Customer Support
    32
    Features
    28
    Easy Integrations
    18
    Useful
    18
    Cons
    Expensive
    14
    Cost
    13
    Missing Features
    11
    Cost Limitations
    9
    Learning Curve
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sendbird features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.7
    Ease Of Integration
    Average: 8.5
    9.0
    Professional Support
    Average: 8.4
    8.8
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sendbird
    Company Website
    Year Founded
    2013
    HQ Location
    San Mateo, California
    Twitter
    @SendBird
    4,811 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    286 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution allows businesses to engage wi

Users
No information available
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 48% Mid-Market
  • 31% Small-Business
Sendbird Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
51
Customer Support
32
Features
28
Easy Integrations
18
Useful
18
Cons
Expensive
14
Cost
13
Missing Features
11
Cost Limitations
9
Learning Curve
9
Sendbird features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
8.7
Ease Of Integration
Average: 8.5
9.0
Professional Support
Average: 8.4
8.8
Communication Varieties
Average: 8.3
Seller Details
Seller
Sendbird
Company Website
Year Founded
2013
HQ Location
San Mateo, California
Twitter
@SendBird
4,811 Twitter followers
LinkedIn® Page
www.linkedin.com
286 employees on LinkedIn®
Plivo
(740)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

    Users
    • CEO
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is a platform that supports high-volume messaging and voice services in multiple countries, with an API-driven platform for easy integration and scalability.
    • Reviewers appreciate Plivo's competitive pricing, global coverage, ease of implementation, and the quality of customer support, noting its affordability and the platform's reliability for their business needs.
    • Reviewers experienced issues with the user interface, finding it less intuitive, and reported inconsistent performance in certain regions, sudden price changes, and a lack of advanced technological solutions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Customer Support
    19
    API Quality
    15
    Features
    15
    Pricing
    14
    Cons
    Poor Customer Support
    10
    Messaging Issues
    7
    Expensive
    5
    Limited Features
    5
    Call Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ease Of Integration
    Average: 8.5
    8.6
    Professional Support
    Average: 8.4
    8.8
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    11,465 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    247 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

Users
  • CEO
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is a platform that supports high-volume messaging and voice services in multiple countries, with an API-driven platform for easy integration and scalability.
  • Reviewers appreciate Plivo's competitive pricing, global coverage, ease of implementation, and the quality of customer support, noting its affordability and the platform's reliability for their business needs.
  • Reviewers experienced issues with the user interface, finding it less intuitive, and reported inconsistent performance in certain regions, sudden price changes, and a lack of advanced technological solutions.
Plivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Customer Support
19
API Quality
15
Features
15
Pricing
14
Cons
Poor Customer Support
10
Messaging Issues
7
Expensive
5
Limited Features
5
Call Issues
4
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ease Of Integration
Average: 8.5
8.6
Professional Support
Average: 8.4
8.8
Communication Varieties
Average: 8.3
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
11,465 Twitter followers
LinkedIn® Page
www.linkedin.com
247 employees on LinkedIn®
Get a quote
Stream
(47)4.5 out of 5
12th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, hig

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Health, Wellness and Fitness
    Market Segment
    • 66% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stream Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Easy Integrations
    16
    Customer Support
    15
    Features
    14
    Chat Functionality
    12
    Cons
    Limitations
    7
    Expensive
    5
    Limited Customization
    5
    Technical Knowledge Required
    4
    Bug Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stream features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.7
    8.6
    Ease Of Integration
    Average: 8.5
    8.7
    Professional Support
    Average: 8.4
    8.7
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stream
    Year Founded
    2015
    HQ Location
    Boulder, US
    Twitter
    @getstream_io
    11,556 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    287 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, hig

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Health, Wellness and Fitness
Market Segment
  • 66% Small-Business
  • 21% Mid-Market
Stream Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Easy Integrations
16
Customer Support
15
Features
14
Chat Functionality
12
Cons
Limitations
7
Expensive
5
Limited Customization
5
Technical Knowledge Required
4
Bug Issues
3
Stream features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.7
8.6
Ease Of Integration
Average: 8.5
8.7
Professional Support
Average: 8.4
8.7
Communication Varieties
Average: 8.3
Seller Details
Seller
Stream
Year Founded
2015
HQ Location
Boulder, US
Twitter
@getstream_io
11,556 Twitter followers
LinkedIn® Page
www.linkedin.com
287 employees on LinkedIn®
Read Stream Reviews
SleekFlow
(168)4.6 out of 5
9th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging ch

    Users
    • Director
    • Founder
    Industries
    • Retail
    • Education Management
    Market Segment
    • 79% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SleekFlow is a platform that centralizes communications through various social media channels and offers automation features to reduce routine tasks.
    • Reviewers like the user-friendly interface, the ability to manage all customer messages in one place, and the time-saving automation features, including the AI smart reply and the broadcast messages settings.
    • Users mentioned issues with the AI smart reply only responding to simple questions, the platform occasionally requiring a page refresh to reflect updates, and difficulties in setting up and connecting channels.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SleekFlow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    87
    Customer Support
    74
    Features
    42
    Helpful
    42
    Automation
    38
    Cons
    Expensive
    25
    Messaging Issues
    25
    Missing Features
    25
    Bugs
    20
    Software Bugs
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SleekFlow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.1
    Ease Of Integration
    Average: 8.5
    8.3
    Professional Support
    Average: 8.4
    7.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SleekFlow
    Year Founded
    2019
    HQ Location
    Singapore, SG
    Twitter
    @sleekflow_io
    88 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging ch

Users
  • Director
  • Founder
Industries
  • Retail
  • Education Management
Market Segment
  • 79% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SleekFlow is a platform that centralizes communications through various social media channels and offers automation features to reduce routine tasks.
  • Reviewers like the user-friendly interface, the ability to manage all customer messages in one place, and the time-saving automation features, including the AI smart reply and the broadcast messages settings.
  • Users mentioned issues with the AI smart reply only responding to simple questions, the platform occasionally requiring a page refresh to reflect updates, and difficulties in setting up and connecting channels.
SleekFlow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
87
Customer Support
74
Features
42
Helpful
42
Automation
38
Cons
Expensive
25
Messaging Issues
25
Missing Features
25
Bugs
20
Software Bugs
18
SleekFlow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
8.1
Ease Of Integration
Average: 8.5
8.3
Professional Support
Average: 8.4
7.9
Communication Varieties
Average: 8.3
Seller Details
Seller
SleekFlow
Year Founded
2019
HQ Location
Singapore, SG
Twitter
@sleekflow_io
88 Twitter followers
LinkedIn® Page
www.linkedin.com
191 employees on LinkedIn®
Read SleekFlow Reviews
Infobip
(54)4.3 out of 5
11th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Infobip Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Quality
    1
    Documentation
    1
    Ease of Use
    1
    Features
    1
    User Interface
    1
    Cons
    Chat Management
    1
    Delay Issues
    1
    Poor Customer Support
    1
    Poor Response
    1
    Slow Service
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infobip features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Ease Of Integration
    Average: 8.5
    8.5
    Professional Support
    Average: 8.4
    9.3
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infobip
    Year Founded
    2006
    HQ Location
    London, England
    Twitter
    @Infobip
    34,391 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,357 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 35% Small-Business
Infobip Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Quality
1
Documentation
1
Ease of Use
1
Features
1
User Interface
1
Cons
Chat Management
1
Delay Issues
1
Poor Customer Support
1
Poor Response
1
Slow Service
1
Infobip features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
9.3
Ease Of Integration
Average: 8.5
8.5
Professional Support
Average: 8.4
9.3
Communication Varieties
Average: 8.3
Seller Details
Seller
Infobip
Year Founded
2006
HQ Location
London, England
Twitter
@Infobip
34,391 Twitter followers
LinkedIn® Page
www.linkedin.com
3,357 employees on LinkedIn®
Read Infobip Reviews
Sinch MessageMedia
(37)4.3 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sinch MessageMedia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Easy Integrations
    10
    Customer Support
    8
    Messaging
    8
    Easy Communication
    7
    Cons
    Messaging Issues
    4
    Message Management
    3
    Billing Issues
    2
    Connection Issues
    2
    Delays
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sinch MessageMedia features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ease Of Integration
    Average: 8.5
    9.2
    Professional Support
    Average: 8.4
    8.7
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,659 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,173 employees on LinkedIn®
    Ownership
    SINCH.ST
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send

Users
No information available
Industries
No information available
Market Segment
  • 62% Small-Business
  • 35% Mid-Market
Sinch MessageMedia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Easy Integrations
10
Customer Support
8
Messaging
8
Easy Communication
7
Cons
Messaging Issues
4
Message Management
3
Billing Issues
2
Connection Issues
2
Delays
2
Sinch MessageMedia features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ease Of Integration
Average: 8.5
9.2
Professional Support
Average: 8.4
8.7
Communication Varieties
Average: 8.3
Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,659 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST
Read Sinch MessageMedia Reviews
BulkSMS.com
(265)4.6 out of 5
6th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BulkSMS.com provides application-to-person (A2P) messaging services to large and small businesses, public benefit organisations and individuals. Using our platform, our clients are able to quickly de

    Users
    • Director
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 75% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BulkSMS.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Easy Setup
    9
    Customer Support
    7
    Reliability
    6
    Easy Integrations
    5
    Cons
    Messaging Issues
    6
    Expensive
    2
    Not Intuitive
    2
    Not User-Friendly
    2
    SMS Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BulkSMS.com features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    9.5
    Ease Of Integration
    Average: 8.5
    9.4
    Professional Support
    Average: 8.4
    8.6
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BulkSMS.com
    Company Website
    Year Founded
    2000
    HQ Location
    Century City, Western Cape
    Twitter
    @BulkSMS
    7,323 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BulkSMS.com provides application-to-person (A2P) messaging services to large and small businesses, public benefit organisations and individuals. Using our platform, our clients are able to quickly de

Users
  • Director
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 75% Small-Business
  • 22% Mid-Market
BulkSMS.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Easy Setup
9
Customer Support
7
Reliability
6
Easy Integrations
5
Cons
Messaging Issues
6
Expensive
2
Not Intuitive
2
Not User-Friendly
2
SMS Issues
2
BulkSMS.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
9.5
Ease Of Integration
Average: 8.5
9.4
Professional Support
Average: 8.4
8.6
Communication Varieties
Average: 8.3
Seller Details
Seller
BulkSMS.com
Company Website
Year Founded
2000
HQ Location
Century City, Western Cape
Twitter
@BulkSMS
7,323 Twitter followers
LinkedIn® Page
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Communication Platform as a Service (CPaaS) Topics

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Learn More About Communication Platform as a Service (cPaaS) Platforms

What are Communication Platform as a Service (cPaaS) Platforms?

Communication platform as a service (cPaaS) platforms give businesses and developers the framework they need to add voice, calling, and messaging features to their applications via prebuilt application programming interfaces (APIs). Cloud communication refers to online voice and text communications hosted by third party providers. With cPaaS, developers can implement cloud communication functionality for their applications with prebuilt tools rather than developing their own from scratch. This speeds up the development process.

cPaaS allows developers to customize APIs to control how their products interact with voice, video, SMS, MMS and verification features. cPaaS lets users customize and control their interface with ease. They also have the added benefit of better security compared to communication functionalities built from scratch. The combination of cPaaS’ ease of use, customization, and security make them essential products for developers implementing mobile communication features in their company’s software.

Key Benefits of Communication Platform as a Service (cPaaS) Platforms

  • Saves developers’ time and resources
  • Easy to implement in an organization
  • Ability to customize interface
  • Better security thanks to the cloud

Why Use Communication Platform as a Service (cPaaS) Platforms?

Streamlined implementation — cPaaS offers developers entirely prebuilt, customizable tool kits. As a result, teams can accomplish cloud communication goals without spending extra time and resources to develop these features from scratch. cPaaS’ APIs streamline the implementation process for cloud communication features during application development.

Customization — cPaaS ensures developers avoid the pitfalls of building cloud communication features from scratch, while enabling users to control and customize the platform to suit their needs. cPaaS’ customizable APIs give development teams the same flexibility they could find with an in-house solution while saving users effort and resources. This customization is one of cPaaS’ key benefits — the variety of use cases is endless.

Security — Developers building their own cloud communication solutions face many security vulnerabilities, as a result, they often pour extra resources into ensuring their security. Developers can rest easy with the implementation of cPaaS which is already verified as secure.

Who Uses Communication Platform as a Service (cPaaS) Platforms?

One of the great things about cPaaS is its variety of use cases. Application developers for all different realms can use cPaaS to build communication features that suit their company’s needs. Below are some common use cases of cloud communication software.

Contact centers — Companies can unify and manage their contact center communications via custom built solutions through cPaaS. Developers can integrate voice features directly into their company’s existing application so customer service agents have real-time visibility and context for issues. Call flows can also be optimized and streamlined.

In-app customer support — Application development teams benefit from the ability to implement in-app customer support using cPaaS’ SMS integration features. Companies improve the customer experience by giving consumers a direct line to support without leaving the app.

Appointment confirmation — In the health care sector, developers use cPaaS to schedule automated SMS appointment reminders to reduce missed appointments and optimize scheduling. Companies can even use two-way SMS so customers can confirm or deny appointments with ease.

Communication Platform as a Service (cPaaS) Platforms Features

Voice and SMS integration— cPaaS enables developers to integrate voice and SMS capabilities within their Voice over Internet Protocol (VoIP) enabled applications. Many cPaaS offer voice and SMS integration that is “platform-agnostic" — meaning the functionality is usable regardless of the development platform.

Programmable APIs — Developers benefit from cPaaS’ prebuilt and customizable APIs. These predefined functions and features streamline cloud communication implementation, while giving developers the flexibility to curate communication features that best suit their applications.

Implementation guides — Many cPaaS offer guides and tutorials so users can understand the full scope of the software. These guides streamline cloud communication implementations and provide a solid starting point for developers who haven’t worked with cloud communication functionality.

Support — Developers using cPaaS can run into trouble, even with detailed guides. Luckily, most cPaaS offer full support via various contact channels so developers can have questions answered and issues resolved quickly.

Multi-factor authentication — Developers can use cPaaS’ APIs to implement two-factor and multi-factor authentication for any communications performed by their applications.This functionality secures company and user data.

Other Features of Communication Platform as a Service (cPaaS) Platforms: Community support, Email, MMS, Video, Voice, WhatsApp