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The Top 20 UCaaS Platforms

Check out this list of the top UCaaS Platforms products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Zoom Workplace

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

39%

Computer Software

29%

Education Management

16%

Marketing and Advertising

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.2

9.0

Nextiva

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

28%

Insurance

27%

Financial Services

25%

Law Practice

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 9.2

9.3

Webex Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

56%

Computer Software

25%

Financial Services

10%

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.2

9.4

Dialaxy

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Information Technology and Services

27%

Writing and Editing

21%

Consulting

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.2

9.3

Ringover

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

35%

Information Technology and Services

30%

Consumer Services

20%

Business Supplies and Equipment

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.2

9.6

Broadvoice

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

60%

Government Administration

13%

Financial Services

13%

Food & Beverages

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.2

10.0

Crexendo

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

50%

Automotive

17%

Accounting

17%

Education Management

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 9.2

9.6

ITC Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Computer Software

29%

Consumer Electronics

14%

Design

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.2

9.9

PBXware

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

63%

Consumer Services

13%

Food Production

13%

Health, Wellness and Fitness

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.2

9.5

#10

Webex Calling

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

62%

Computer Software

13%

Marketing and Advertising

12%

Telecommunications

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.2

8.6

#11

CallTower

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

35%

Manufacturing

24%

Telecommunications

22%

Non-Profit Organization Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.2

8.5

#12

8x8 Work

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Financial Services

27%

Computer Software

22%

Insurance

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.1

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 9.2

9.5

#13

Yeastar P-Series PBX System

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

44%

Computer Networking

20%

Information Technology and Services

20%

Computer & Network Security

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.2

9.3

#14

GoTo Connect

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Financial Services

23%

Marketing and Advertising

19%

Insurance

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.2

9.3

#15

3CX

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

41%

Information Technology and Services

35%

Construction

12%

Computer & Network Security

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.4

9.0

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.2

8.8

#16

RingEX

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

48%

Information Technology and Services

23%

Marketing and Advertising

17%

Real Estate

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

9.0

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.3

8.5

Ease of Admin

Average: 9.2

9.1

#17

Zoho Meeting

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

63%

Computer Software

15%

Staffing and Recruiting

13%

Education Management

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

8.7

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 9.2

9.3

#18

Dialpad Connect

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

34%

Information Technology and Services

31%

Hospital & Health Care

18%

Real Estate

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.2

8.8

#19

CTM (formerly CallTrackingMetrics)

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

69%

Internet

18%

Information Technology and Services

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.2

8.9

#20

Streams.AI

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

30%

Construction

30%

Accounting

20%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.2

9.4