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The Top 20 UCaaS Platforms

Check out this list of the top UCaaS Platforms products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Webex Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

56%

Computer Software

25%

Financial Services

10%

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 7.8

8.7

Ease of Setup

Average: 8.8

9.2

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 7.8

9.0

Zoom Workplace

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Computer Software

29%

Education Management

16%

Marketing and Advertising

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 7.8

9.3

Ease of Setup

Average: 8.8

9.4

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 7.8

9.2

Nextiva

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

28%

Insurance

27%

Financial Services

24%

Law Practice

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 7.8

9.4

Ease of Setup

Average: 8.8

9.3

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 7.8

9.2

Webex Calling

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

64%

Telecommunications

13%

Marketing and Advertising

12%

Computer Software

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 7.8

9.4

Ease of Setup

Average: 8.8

9.3

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 7.8

9.6

GoTo Connect

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Financial Services

22%

Marketing and Advertising

19%

Insurance

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 7.8

9.5

Ease of Setup

Average: 8.8

9.0

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 7.8

9.3

Yeastar P-Series PBX System

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

42%

Computer Networking

21%

Information Technology and Services

21%

Computer & Network Security

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 7.8

9.7

Ease of Setup

Average: 8.8

9.5

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 7.8

9.5

Dialpad Connect

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

34%

Information Technology and Services

31%

Hospital & Health Care

17%

Real Estate

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 7.8

9.5

Ease of Setup

Average: 8.8

9.5

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 7.8

9.2

Zoho Meeting

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

63%

Computer Software

15%

Staffing and Recruiting

13%

Education Management

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 7.8

8.6

Ease of Setup

Average: 8.8

9.6

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 7.8

9.6

8x8 Work

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Financial Services

27%

Computer Software

24%

Real Estate

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 7.8

9.6

Ease of Setup

Average: 8.8

9.5

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 7.8

9.5

#10

Zoho Cliq

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

64%

Hospital & Health Care

18%

Financial Services

Higher Education

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 7.8

0.0

Ease of Setup

Average: 8.8

8.6

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 7.8

0.0

#11

Crexendo

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

45%

Accounting

18%

Automotive

18%

Education Management

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 7.8

9.7

Ease of Setup

Average: 8.8

9.4

Quality of Support

Average: 9.2

9.1

Ease of Admin

Average: 7.8

9.2

#12

Intermedia Unite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

35%

Hospital & Health Care

23%

Marketing and Advertising

22%

Telecommunications

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 7.8

9.2

Ease of Setup

Average: 8.8

9.1

Quality of Support

Average: 9.2

9.1

Ease of Admin

Average: 7.8

8.9

#13

3CX

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

38%

Information Technology and Services

38%

Construction

13%

Computer & Network Security

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 7.8

7.9

Ease of Setup

Average: 8.8

9.9

Quality of Support

Average: 9.2

8.4

Ease of Admin

Average: 7.8

9.9

#14

CallTrackingMetrics

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

69%

Internet

18%

Information Technology and Services

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 7.8

9.4

Ease of Setup

Average: 8.8

8.7

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 7.8

9.0

#15

Genesys Cloud CX

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

34%

Information Technology and Services

32%

Automotive

17%

Banking

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 7.8

9.2

Ease of Setup

Average: 8.8

8.5

Quality of Support

Average: 9.2

8.5

Ease of Admin

Average: 7.8

8.6

#16

Evolve IP

Overall Satisfaction Score

Top Industries of Reviewers:

Accounting

40%

Computer & Network Security

20%

Computer Networking

20%

Architecture & Planning

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 7.8

9.4

Ease of Setup

Average: 8.8

9.3

Quality of Support

Average: 9.2

9.3

Ease of Admin

Average: 7.8

8.7

#17

Zoiper

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Consumer Services

24%

Computer Software

24%

Food & Beverages

24%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 7.8

8.7

Ease of Setup

Average: 8.8

8.9

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 7.8

9.8

#18

Circuit

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

59%

Electrical/Electronic Manufacturing

18%

Consumer Goods

12%

Computer & Network Security

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 7.8

0.0

Ease of Setup

Average: 8.8

10.0

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 7.8

0.0

#19

Broadvoice

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

60%

Hospital & Health Care

13%

Financial Services

13%

Government Administration

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 7.8

0.0

Ease of Setup

Average: 8.8

0.0

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 7.8

0.0

#20

CallTower

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

40%

Information Technology and Services

25%

Law Practice

20%

Defense & Space

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 7.8

8.8

Ease of Setup

Average: 8.8

8.4

Quality of Support

Average: 9.2

8.6

Ease of Admin

Average: 7.8

8.3