8x8 Work Reviews & Product Details

It's a solid product, Works very well and very intuitive to users. Installation is easy whether using MSI or EXE, both take a few minutes to install. While on phone, it can be flipped to cell phone instantly, There is also an Outlook snap in for meetings. We use it on a dialy basis and most of our folks love the products. Also customer service is top notch. We'll get a call from support within hours of placing a ticket. Review collected by and hosted on G2.com.

I have not come across anything i dislike about 8x8 except when placing a ticket or support call and picking the time zone. This list is very long. If they could somehow revamp this feature and make it easier to get to our time zone that would be great. Review collected by and hosted on G2.com.

What I like best about 8x8 Work is that it makes business communication simple and reliable. We use it mainly for calls and team communication, and the call quality has been good overall. The interface is easy to understand, so even new team members can start using it without much training.

I also like that it helps keep communication in one place instead of using multiple tools. It saves time and makes daily operations smoother, especially when handling frequent client and internal calls. Review collected by and hosted on G2.com.

One thing I dislike is that sometimes the app can feel a little slow, especially when switching between features. There have also been moments where the interface feels less intuitive on mobile compared to desktop.

Another area that could improve is customer support response time for urgent issues. Overall, the platform is useful, but a few performance and usability improvements would make the experience even better. Review collected by and hosted on G2.com.

What I like best about 8x8 Work is that it provided a reliable, centralized cloud phone system that worked across many of our offices and gave users flexibility with desk phones, softphones, and mobile access. It allowed us to standardize phone service across locations and made it easy for users to have a direct number without being tied to a physical phone. Review collected by and hosted on G2.com.

One of the main things I disliked about 8x8 Work was the frequency of end‑of‑life (EOL) client updates and the disruption they caused. Users were regularly blocked from signing in until the desktop app was updated, which generated repeated IT tickets and confusion, especially when users were unsure whether update prompts were legitimate. Review collected by and hosted on G2.com.

I appreciate the mobility that 8x8 Work provides, as I can have my office line always available on my smartphone and tablet. The call recording feature helps with compliance, and I love the flexibility to add additional lines as needed. Video conferencing is also a standout feature for me since it doesn't require any software—it's web-based—making it easy to connect with clients who don't download video conference software on their devices. Plus, the video quality is excellent. I also like how it integrates with HubSpot to track calls. Review collected by and hosted on G2.com.

The admin portal to set everything up can be complex. I almost need to hire a tech person to set up the phone system, auto attendant, and other features. Review collected by and hosted on G2.com.

I like what they have done with the smarter AI connect with their products, better admin controls and even more deeper integrations across the systems. Review collected by and hosted on G2.com.

Their 8x8 mobile applications needs a bit more frequent patch updates. I hope they would improve it in upcoming days. Review collected by and hosted on G2.com.

I really do love 8x8 Work because I'm able to transfer it from my computer to my phone if I need to move. It's super convenient since I tend to walk around a lot when I'm on calls. I love that I'm able to use it on my phone or laptop as needed, which avoids the inconvenience of carrying my laptop around. Review collected by and hosted on G2.com.

In the beginning, it was a little difficult understanding the system, which might be trying for somebody starting out. But once you get it down, it becomes second nature pretty quickly. Initially, to understand how to navigate everything can be a little difficult because there's so many features, maybe too many. There's a lot of features we don't even use. Review collected by and hosted on G2.com.

I love that 8x8 Work allows our users to connect from anywhere in the world, which is fantastic for our hybrid users as they no longer need to use any third-party systems to connect. The mobile app is great too. Since we started using 8x8 Work, support tickets for connection issues and poor speech quality have reduced significantly, which means our IT administrator can focus on more business-critical tasks. The roll-out was effortless with all software being customer-facing and easy-to-follow guides for every aspect of deployment. Our staff have had nothing but good words to say about 8x8 Work and mention how much easier it has made their day-to-day jobs. We can administrate the system ourselves, allowing for quick changes, which was challenging with our old system. Review collected by and hosted on G2.com.

The amount of software updates can sometimes be too frequent. We have deployed the .msi installer, which means our IT administrator needs to check for software updates and push these out to Users. It would be good if we could be notified via email when a new version of software has been released so that we don't need to be checking for a later version. Review collected by and hosted on G2.com.

I like using 8x8 Work for calling customers from work. It allows us to have a German office number even if we're not there, which is a great feature. The system is fantastic; you just put the phone number in, and it dials straight away. Even when you put the international dialing code, it reduces it, which speeds up the whole process of doing an international call and makes it much quicker and easier. It's a really good phone system, and we've also integrated it with our CRM, so we can press the call button from our CRM, and it links straight into it. I would recommend it 10 out of 10; it's a superb product. Review collected by and hosted on G2.com.

Setup was a little bit faffy. It wasn't straightforward to install, unfortunately. Maybe a messaging feature could be added. Review collected by and hosted on G2.com.

As a day to day user of 8x8 Work, it just acts as second nature to work with. All aspects of UC are covered within the program, messaging, video calling and conferencing. Simple to use and any issues generally remain as part of firewall programming, rather than app bugs. Review collected by and hosted on G2.com.

When deployed within a strict FW environment, sometimes updates do not get pushed out and therefore the user experience degrades. This could possibly be overcome by an auto emailing to the end user to remind them to upgrade. Review collected by and hosted on G2.com.

I like having all my work contacts in one place with 8x8 Work, which lets me make and receive calls on both my desktop softphone and my personal mobile phone. The interface is easy to navigate, and calls are clear on both mobile and desktop, making it really easy and stress-free to adapt to the system. The initial setup was seamless and easy. Review collected by and hosted on G2.com.

On the mobile application, I am unable to see past history of my SMS messages. I'd like to have historical data available to view on my mobile softphone, in the same way I can see the historical SMS messages on my desktop softphone. Review collected by and hosted on G2.com.