GoTo Connect Reviews & Product Details

Absolutly Nothing!!!!!!!!!!!!!!!!!!!!!!!! Review collected by and hosted on G2.com.

I have 4 retail stores and the phones in 1 store quit working. I emailed GOTO to get "REPLACEMENT" NOT ADD ON phones. I called the cusotmer support team to get them installed. After 5+ hours the GOTO representative said everything was fixed. It was almost closing time for the store. I received a complaint from Corporate stating the phones were not working. Accutally it was ringing at one of my other stores. I then check all the stores and 3 of the 4 stores phone were routed to the wrong store. I called back the next day to customer service and after another 4 hours of my and my employees time at each store GOTO got it corrected. Then I received my CC bill where I pay my reoccuring payment each month and it went up nearly 100.00. I authorized no changes to my bill. There shoul d be no change to my bill for replacing exsiting phones. I was also told I would receive a credit for my and my employeess time lost for GOTO installing the phone wrong. I have now emailed and called multiple times and no one can or will help. GOTO representatives only say they have forwarded to Finance which you can not speak with. I have everything in email so I will be turning this over to an attorney. DO NOT DO BUSSINESS WITH THIS COMPANY. YOU WILL REGRET IT. Review collected by and hosted on G2.com.

Easy to deploy to employees in multiple locations. Set up of call tree and dial plans is quick and easy to change as needed. Seemless integration between desktop and mobile app. Quick and easy to add and remove users and new phone numbers and extensions. Review collected by and hosted on G2.com.

It can be difficult to get in touch with and communicate with customer support. Often takes several tries to troubleshoot issues. Review collected by and hosted on G2.com.

GotoConnect gives me a full-featured PBX, just like something a big company would have, for an excellent price. It makes no sense to go to any other carrier when you have such an extensive set of features. Being able to seamlessly integrated digital phones, computer headsets, and cell phones as part of my overall PBX gives me unlimited freedom in how to run my business. Theinitial setup was a breeze. And I can make changes on the fly and present whatever type of phone experience I'd like for my callers. I use this system every day mutliple times a day and it has a solid presence in my business. Whenever I've needed assistance, support is polite and thorough. Review collected by and hosted on G2.com.

Probably the only downside is that I probably get more disconnected calls (mid call) with this system than with a traditional land line. But it's probably less than I get with a cell phone. And it's no telling if the problem is with me or with my caller. Review collected by and hosted on G2.com.

I've never had a call drop, and I've had good experiences with support when I've needed them (which is few and far between) Review collected by and hosted on G2.com.

Their application on desktop is limited in it's text (SMS) feature set, much to it's detriment. You're unable to delete text messages, which is silly. Review collected by and hosted on G2.com.

Easy to use and route calls. Implementation was easy even when we decided to bring our phones over to the platform. The analytics helps us serve our customers better everyday. Review collected by and hosted on G2.com.

Support is OK. Sometimes the AI tries to answer my question but it does not understand. Review collected by and hosted on G2.com.

Sometimes the phone system works as it's intended to. Review collected by and hosted on G2.com.

Our GoTo Connect phone system will go down from time to time and reaching someone in their support center has it's challenges. While on hold, my calls often get dropped leaving me to call back again. Certain phones in my clinic disconnect from our other phones from time to time. When you connect with someone from support you are often speaking with someone from another country with a language barrier. Yesterday, our phones were down for an entire day which hurt our business and cost us a lot of money. The app feature wasn't working either. I tried calling their support number several times which had me on hold each time for 15 minutes and then my call would drop. I would highly recommend using a local vendor because with this company you are nothing but a number. I asked to be released from a contract they placed me in and they said the outage and all my concerns does not warrant me to be released from my contract which is why I'm taking time to write this review. Sadly, you won't find a Google review for this company which is strange and I can now see why. Unfortunately my services with them is no longer a good fit nor will they share a survey with me when asked to share my displeasure. I feel stuck in a bad agreement so I would recommend looking at a local telecommunications vendor for better phone services for your business. I personally know several other businesses within my network that share similar opinions so I would recommend looking at another phone service. Review collected by and hosted on G2.com.

I find that overall, GoTo is easy to navigate and seems to be user friendly. This program is something that I use daily in my work. I do enjoy that it is web based and it is not necessary for me to download software on my computer. Review collected by and hosted on G2.com.

There are often times when the software is glitchy. This results in missed calls on my end which can be frustrating sometimes.

Sometimes when I reach out to customer service, I am not always provided with help. The issues tend to be blamed on internet issues when indeed the issues are the same across the board for all of my CSRs and we are located in various locations across the country. Review collected by and hosted on G2.com.

Reliable service, easy to use. No down time. Review collected by and hosted on G2.com.

Tech support - had trouble getting them to resolve voice clipping issues Review collected by and hosted on G2.com.

I love the flexibility of having an app on my phone as a business phone line. I can work from anywhere any time, and still support our customers AND connect with our internal team. Review collected by and hosted on G2.com.

I use my iPhone exclusively for GoTo. We take approx. 50-70 incoming calls per day.

When an incoming call comes in, I wish that all options were functional - Mute, Hold, Transfer. When I am ready for those items, I have to unlock my phone, which delays the action. I would love if when an incoming call is answered (from the iPhone being locked), that all phone options were automatically avaialble on my screen. Review collected by and hosted on G2.com.

The tool is intuitive and complete, it does not require a long learning curve or technical knowledge to use. On a daily basis, it ends up becoming a great ally in ensuring high availability, whether internally with other employees or with customers and suppliers. All with high voice quality and resources. In addition, the solution is easy to implement as it is in the cloud and also has several integrations, which allows the work to be centralized. Review collected by and hosted on G2.com.

I believe that until today I have not had any problems with the solution. Maybe what could be improved is the question of pricing Review collected by and hosted on G2.com.