# GoTo Connect Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,414 ## About GoTo Connect GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ## GoTo Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** of GoTo Connect, praising its intuitive design and seamless operation for business needs. (128 reviews) - Users commend the **excellent customer support** of GoTo Connect, highlighting quick resolutions and friendly staff interactions. (46 reviews) - Users value the **reliability** of GoTo Connect, enjoying seamless communication and no downtime even during critical times. (44 reviews) - Users appreciate the **easy setup** of GoTo Connect, ensuring quick implementation and a smooth user experience. (40 reviews) - Users value the **seamless integration of communication tools** in GoTo Connect, enhancing productivity and user experience. (34 reviews) - Users appreciate the **user-friendly interface** of GoTo Connect, making communication and management seamless and efficient. (34 reviews) - Efficiency (32 reviews) - Users find the **technical support very helpful** , appreciating prompt assistance and versatile call options across devices. (32 reviews) - Setup Ease (32 reviews) - Communication (31 reviews) **What users dislike:** - Users experience frustrating **call issues** with GoTo Connect, including delayed actions and limited functionality during incoming calls. (30 reviews) - Users find the **overwhelming options and fax viewing limitations** frustrating, affecting their overall experience with GoTo Connect. (20 reviews) - Users find the **limited features** of GoTo Connect restrictive, affecting functionality and workflow efficiency. (19 reviews) - Users express frustration with **customer service** , citing long response times and unresolved issues with billing and installations. (18 reviews) - Users report **poor customer support** , making sign-up and issue resolution frustrating and time-consuming. (18 reviews) - Users find the **complex processes** of GoTo Connect challenging, especially when generating reports and managing user features. (16 reviews) - Phone Issues (15 reviews) - Users find **navigation difficult** in GoTo Connect, making it cumbersome to manage call queue information effectively. (14 reviews) - Difficult Setup (13 reviews) - Lack of Intuitiveness (13 reviews) ## GoTo Connect Reviews ### 1. Easy Setup, Empowers Call Center Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about GoTo Connect?** I find GoTo Connect to be a very effective telecom and messaging platform for my call center representatives, making them more efficient. I appreciate its ease of use, as both the setup and any changes are simple, and we don't need a highly trained employee to manage the system. The system is easy to use, and it doesn't require a full admin to operate. We use their call center product, which provides real-time monitoring and enhanced reporting, so we always know what's happening with all sides of our communications. The initial setup was incredibly simple. On a scale from 1 to 10, I'd give a recommendation score of 10 for GoTo Connect. **What do you dislike about GoTo Connect?** AI virtual agent. When they first rolled it out, we tried to use it to capture caller info and do certain steps and at that time, the virtual agent did not have those capabilities. **Recommendations to others considering GoTo Connect:** Yes, Jive has done a great job from onboarding to ongoing support. They are always accessible and provide the right solution at the right time. Then they always follow up with knowledge-based articles or they actually send me the proper steps to walk through a process. **What problems is GoTo Connect solving and how is that benefiting you?** I find GoTo Connect is very effective for my call center, enhancing efficiency with real-time monitoring and reporting. It's easy to use and manage, requiring no highly trained staff for setup and changes. ### 2. Clear Calls, Easy Setup, But App Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about GoTo Connect?** I use GoTo Connect primarily for conference calls and meetings, and I really prefer using the phone's microphone since it's clearer than webcam mics. This is something I use almost every day. Additionally, being partners with GoTo Connect allows us to sell the phones to clients and access the partner portal to write up quotes, which is great. It's really beneficial that we not only use the platform but are familiar enough to deliver it to other customers. Switching from analog to GoTo Connect has been a very good experience—they're dependable. The upgrade to Yealink phones and having employees on the side panels with hot buttons has been very beneficial too. The setup of GoTo Connect is very easy, and we frequently assist new clients upgrading to the system. **What do you dislike about GoTo Connect?** Sometimes we get a lot of dropped calls, and we've checked it's not actually our service, so I think it's sometimes the internal issue with the program. I don't like the navigation on the phone app. It's sometimes a little overwhelming, and I would like it to be more simplified. It would be nice to have a setup where employees and favorites are just placed in a spot to easily work with, instead of having to adjust settings. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect to connect with our employees and clients, making conference calls and meetings easier. The phone's microphone is clearer than webcams. Also, we deliver the product to clients needing VoIP upgrades. ### 3. Frustrating Issues with Customer Support **Rating:** 0.5/5.0 stars **Reviewed by:** Matt W. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about GoTo Connect?** I like that GoTo Connect allows me to communicate with customers and employees. It was pretty easy in the beginning and is pretty user friendly. **What do you dislike about GoTo Connect?** Their customer service is terrible. I have had constant issues, and no one will do what they say they're gonna do. I just asked for a phone call back about a particular case that I opened up. And they won't even call me from sales. They keep you on hold, and they just transfer you from person to person to person. One particular issue, I had the literally would not resolve it or let me talk to anyone that would help me and it's been going on for over a year now. And they just keep closing a case, and I have to start the whole process over again. It's been a terrible experience where over 10 employees have told me that they will fix this problem, and then they never do. for over a year now every person (sales, Customer service, technical) say they will fix this or contact someone who will. It never happens. they stop replying and close the case then I have to start over again. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect allows me to communicate with customers and employees. ### 4. Effortless Communication with Seamless Mobility **Rating:** 5.0/5.0 stars **Reviewed by:** Les E. | Director, Operations and Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about GoTo Connect?** I love the ease of administration with GoTo Connect. Using the Admin center makes managing our team easy, and the interface is intuitive and user-friendly. I find it quick to make changes and visually see and manage our contact center phone traffic, which helps optimize the customer experience. The ability to manage our call center through the contact center feature is one of my favorite aspects. I also really appreciate the GoTo mobile app, which makes it easy for our team to be on the go and never miss a customer call or text. Setup was very easy, much simpler than our previous solution, even with more capabilities. **What do you dislike about GoTo Connect?** Honestly, there is nothing I would improve - it works great! **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect streamlines customer and internal communications through phone, text, and fax. Its admin center simplifies managing our 60-person team, improving call center management and customer experience. The mobile app ensures communication on the go, supporting our hybrid workforce. ### 5. Easy-to-Use All-in-One VoIP with Intuitive Features and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about GoTo Connect?** It’s an all-in-one phone system that’s easy to use and straightforward to implement and maintain. It’s well-suited for small and medium-sized businesses that want a softphone-only VoIP setup. It has intuitive features AI chatbot for quick support responses, and text-to-speech, which we utilize for auto-attendant scripts. The application has a 99.9% uptime, and their support team is quick to respond. **What do you dislike about GoTo Connect?** I don’t like that the app can’t sync Microsoft Teams presence with my GoTo Connect status. It’s also somewhat annoying that I can’t receive email notifications for faxes sent from any of the apps (web, mobile, or desktop). Lack of integrations with MSP-related RMM or PSA tools like HaloPSA **What problems is GoTo Connect solving and how is that benefiting you?** We struggled to make even simple call flow changes in Microsoft Teams, and we’ve found those same changes much simpler to set up and maintain in GoTo Connect. We also use the virtual fax feature to send and receive faxes, and it can be done without having to leave the desktop or web app. ### 6. GoTo Connect Keeps Our Team Connected Anywhere with One Unified Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about GoTo Connect?** GoTo Connect is a great fit for businesses that need employees to stay connected both in the office and while working remotely. In our experience, it’s especially effective for companies with field staff, service technicians, or anyone who is frequently away from their desk. Being able to answer office calls and send texts from the mobile app using the company phone number has made our communication noticeably more efficient, consistent, and professional. The mobile and desktop apps have also made remote work much easier for our staff. Employees can answer office calls, return customer calls, and send texts from anywhere while still presenting the company phone number instead of personal numbers. That flexibility has improved response times and reduced missed communication when employees are out of the office or in the field. From an administrative standpoint, having one platform for calls, voicemail, contacts, and texting has simplified day-to-day communication management. We see fewer communication gaps because conversations stay tied to the business rather than to individual employees’ personal devices. It has also reduced the need to forward calls to personal phones or maintain separate business cell phones for certain staff members. Another major benefit has been business continuity. Because the system is cloud-based, our team can keep operating during weather events, remote work situations, or after-hours coverage without needing to be physically in the office. The biggest limitation we’ve experienced is that performance depends heavily on internet reliability. When users have weak Wi-Fi or unstable connections, call quality can suffer. From a pricing perspective, we found it valuable because it combines several services into one platform instead of paying separately for a traditional phone provider, texting solution, remote call forwarding, and conferencing tools. For small and mid-sized businesses especially, that can make the overall cost more reasonable and predictable. That said, pricing can depend heavily on features, user count, hardware, and contract terms. In our experience, the platform provides good value for organizations that will actually use the mobile apps, texting, remote capabilities, and unified administration. Businesses looking for only a very basic phone system may find it more feature-rich than they need. Some users online have also noted that costs can increase with advanced features, hardware, or SMS usage depending on the plan structure. The integration side is also helpful. GoTo Connect supports integrations with platforms like Microsoft Teams, **What do you dislike about GoTo Connect?** One of the biggest frustrations with GoTo Connect is the reliability of the app. It can be glitchy at times, freezing or stopping unexpectedly without a clear reason. We’ve also experienced random call disconnects or instances where the app stops receiving calls entirely, even when the internet connection and Wi-Fi are stable. The platform often attributes these issues to connectivity, but that hasn’t matched our experience. Additionally, the website and admin portal are not especially intuitive. Finding settings or specific features can require a lot of clicking around and navigation, which can make simple tasks more time-consuming than they should be. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has made remote work much easier for our team. Employees and managers can stay connected from the office, home, or out in the field without missing calls or communication. Having direct extensions for managers is especially helpful because office staff can quickly reach them while they are on service calls or job sites. It has also improved communication with our customers. Many customers were requesting text message confirmations and updates, and GoTo Connect allows us to provide that directly through the platform. This has helped improve responsiveness and overall customer service. ### 7. Reliable Communication with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Bishop P. **Reviewed Date:** May 06, 2026 **What do you like best about GoTo Connect?** I appreciate that GoTo Connect is almost always up. There have been only a few outages in the couple of years that we've had it, and it's only been down a handful of times. When it is down, they fix it pretty quickly. Support is quick and friendly. **What do you dislike about GoTo Connect?** The mobile app has been a pain point for me. I've noticed whenever I have to search a colleague or search a contact, there's about four or five different menus and clicks that need to happen just to get to that, and that could be reduced down to one or two clicks. The initial setup was actually quite a pain; it took a very long time to set up physical phones. They had some issues initially connecting on our network. Because we are not a DHCP store, every single hard phone needed to be programmed into our firewall with a MAC address, and getting those was kind of a pain. It involved a lot of back and forth between the helpers that GoTo had sent out. Also, we were trying to integrate the phone system into our DMS, and it didn't seem like they were super knowledgeable about that full integration and all the features. A lot of integration features hadn't been fully built out yet or were still buggy. So, yeah, it was just kind of a rough and bumpy start. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect solves the problem of reaching and communicating with customers by providing a reliable phone system. Also handles some internal communication. ### 8. Mixed Experience with GoTo Connect's Call Quality and Setup **Rating:** 3.0/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about GoTo Connect?** I frequently use GoTo Connect for online meetings, which is really helpful. I like how it solves the problem of routing calls to the right person based on the time of day. I can also set up multiple offices and manage ring groups and dial plans. Changing after-hours phone calls every week is smooth, and setting up the phones and getting them plugged in and hooked to the router was very easy. **What do you dislike about GoTo Connect?** At our main office, we often get messages of degraded call quality. That's a frequent problem for us. Doing dial plans, ringtones, office locations, setting up new users is very difficult and GoTo Connect does not provide much assistance. GoTo also spams us for signing up for extra features. They offer frequent "webinars," that are really just sales pitches. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect helps us route calls to the right person based on time of day, set up multiple offices, manage ring plans and dial plans, and change after-hours phone calls weekly. ### 9. GoTo Connect: Comprehensive, Easy-to-Use Solution with Outstanding 24/7 Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vaughn S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about GoTo Connect?** I’ve evaluated many call systems and analytics platforms in the automotive space, and GoTo Connect stands out for offering a comprehensive, easy-to-use solution for dealer groups. They consistently go above and beyond to make sure we have the resources we need. If I have detailed questions, they provide an AI tool that can comb through their extensive support articles, and their 24/7 support agents are genuinely knowledgeable about the product. They’re also constantly optimizing and refining their solution. I see new upgrades and updates rolled out every quarter—some I specifically asked for, and others I hadn’t even thought of. Overall, it’s a great solution. **What do you dislike about GoTo Connect?** I’ll say their solution is very extensive and extremely detailed. If I weren’t technically capable, I could easily see how it could be frustrating to use. **What problems is GoTo Connect solving and how is that benefiting you?** They handle call routing and analytics, which helps us manage incoming callers more effectively and provide better support for our customers. ### 10. GoToConnect: Great Software **Rating:** 4.5/5.0 stars **Reviewed by:** Jesus A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about GoTo Connect?** All the features, from analytics, SMS messaging, ease of use. Its a very versatile software. We used to pay one software for making calls, and another software for sending text messages, its great to have both in one software. **What do you dislike about GoTo Connect?** Their technical support team can sometimes be difficult. Ive had many instances where they try to tell me an issue is on my end/my internet service providers end. Until I guess multiple customers start reaching out and it becomes evident that the issue we are all having is something GoTo has to look into. **What problems is GoTo Connect solving and how is that benefiting you?** They have recently added an AI receptionist and are making improvements on it. It helps a lot in regards to taking calls during after hours. ### 11. Robust Communication with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Johnnie H. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about GoTo Connect?** I use GoTo Connect for unified communication which makes it easy for us to text, email, and call each other, and I love the flexibility it provides by allowing us to use our cell phones for communication. The presence feature and extensions are beneficial, and the auto attendant is really valuable because it answers a lot of questions for our customers before we even have to pick up the phone. I also appreciate that transitioning from Google Voice to GoTo Connect was easy, and I feel happy with the service. **What do you dislike about GoTo Connect?** I think integration into other CRM platforms or protocols could be enhanced. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect for unified communication, making it easy to stay in touch through phone, text, and email. It gives flexibility with device use, and auto attendant answers customer queries without needing to pick up the phone. ### 12. Effortless Communication with Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Katie E. | Practice Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about GoTo Connect?** I use GoTo Connect for phones and faxing, and it has simplified everything for communicating with patients, including voicemails, faxes, and even providing analytics for missed calls. I think the phones are perfect, and the customer support is second to none, being so incredibly helpful. The initial setup was super easy, with Jake doing most of the work for me. **What do you dislike about GoTo Connect?** Nothing at all. I have been impressed by every aspect of GoTo **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has simplified communicating with patients, handling voicemails and faxes easily, and provides analytics for missed calls. The phones are perfect, and the customer support is incredibly helpful. ### 13. Effortless Call Management with Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Keith S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about GoTo Connect?** I like that GoTo Connect is easy to use and features updated technology. I appreciate the ability to easily and manually change the phone schedule online and access it from home on my cellphone. The initial setup was easy and smooth. The support team is always prompt and helpful when I have issues and need help. **What do you dislike about GoTo Connect?** I dislike that saving pre-recording voicemails isn't easier. It would be helpful not to have to go back and re-record or change the voicemail when the office is closed or the doctor is out of town. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect to schedule phone availability and check voicemails remotely. It's easy to manually change the phone schedule online and access it from my cellphone at home. ### 14. A Game-Changer for Remote Work and VoIP Services **Rating:** 5.0/5.0 stars **Reviewed by:** Drew N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about GoTo Connect?** I love the Admin area UX for its intuitive design. The features that we've wanted for a long time continue to be made available, which we really appreciate. I also love the sidecar templates, which were a big win as they saved us from having to perform repetitive workflows. The onboarding process went smoothly, thanks to the support team who made it a breeze. **What do you dislike about GoTo Connect?** On occasion, we have had issues with calls being dropped. I think this has more to do with internet service. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect solved the issue of employees needing personal phones for client calls during COVID. The intuitive Admin UX and sidecar templates also simplify setup, saving us from repetitive workflows. ### 15. User-Friendly System, Needs Better Support Options **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham G. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about GoTo Connect?** I find the admin system of GoTo Connect to be very user-friendly, which makes setting everything up and maintaining the system convenient. I also appreciate the AI chat feature as it's very useful for answering questions on how to set things up. **What do you dislike about GoTo Connect?** When trying to reach out to technical support, it is a bit of a pain because they only give you a phone number to call and you are not able to email them or anything. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect to assign phone numbers and lines to our users, each with their own extensions, making them easily reachable. The admin system is user-friendly, and the AI chat helps with setup questions. ### 16. Seamless Transition to VoIP with Customization Perks **Rating:** 4.5/5.0 stars **Reviewed by:** Adam C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about GoTo Connect?** I find GoTo Connect easy to customize, which is really beneficial. I appreciate the good mobile and desktop app, and I like that users can manage their own speed dial buttons. Customization is great, and the call quality and reliability are pretty good as well. **What do you dislike about GoTo Connect?** Provisioning out Yealink T46S and T46U phones can be a bit of a hassle. I wish they had an easier way to provision them, but once they are provisioned they work good. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect helped us transition from an old phone line and fax system to VOIP and provides easy customization, good mobile and desktop apps, and reliable call quality. ### 17. Effortlessly Manage Your Business Calls **Rating:** 4.0/5.0 stars **Reviewed by:** Marcus M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about GoTo Connect?** I like that GoTo Connect makes it easy to communicate with customers. The admin portal is easy to use, which I really appreciate. I also like the way dial plans are set up and find programming the system easy. Tech support is generally helpful when needed, and the number porting tool works great, making the initial setup very easy. **What do you dislike about GoTo Connect?** Billing support could use some improvement. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect makes it easy to communicate and the admin portal is easy to use. The dial plans setup and tech support are helpful. The system is easy to program, making it work well for my business phone needs. ### 18. Reliable Workhorse That Delivers Outstanding Performance **Rating:** 4.0/5.0 stars **Reviewed by:** James B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about GoTo Connect?** Great tech product and is a workhorse for what it does, this product is smooth and you can build on, work flow builder or Nodes i think they have on tech end you can do a lot, could use some modern tech updates vs Ai things but overall we have used this for at least 3 years **What do you dislike about GoTo Connect?** Sign up process is painful and long, have tried to send referrals (i don't have an affiliate) and literally people tell me they have to call support or email support to sign up I have met GoTO team also in person and couldn't even sign up at an event, its odd, take my money **What problems is GoTo Connect solving and how is that benefiting you?** Connecting multiple google business profiles to inbound to us as well as call forwarding from multiple crms ### 19. Effortless Global Connections and Easy Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Deepanshu S. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about GoTo Connect?** Its a great app which i am using for connecting to people all over the world and its give great and easy access to chat and text messages **What do you dislike about GoTo Connect?** Sometime the voice get stuck and text take some long time to get sent to receivers number . **What problems is GoTo Connect solving and how is that benefiting you?** I am using it to connect with people for hiring process and also its help me to take care of their job , being as a recruiter . ### 20. User-Friendly and Efficient for Office Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha I. | Head Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about GoTo Connect?** I like the user-friendly aspect of the admin portal and the phone application in GoTo Connect. The phone app makes it much easier to work from home. The admin portal's easy functionality helps me show clients how to use it, and it's straightforward for setting up a new system. Additionally, I found it was easy to follow the instructions on the GoTo support tab during the initial setup. **What do you dislike about GoTo Connect?** The cost of the add on to link to our PSA tool **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect improves communication with our clients. It's user-friendly, especially the admin portal and phone app, making remote work easier and simplifying system setup. ### 21. Flexible, Easy-to-Use Tool with Manageable Integrations and Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca D. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about GoTo Connect?** the program is flexible and easy to use; the integrations and performance is very managable **What do you dislike about GoTo Connect?** sometimes the AI is a little too thorough and not what I want, but overall is it sustainable **What problems is GoTo Connect solving and how is that benefiting you?** the probelms we had before was the flexible to use through the app and if employees are remote ### 22. GoTo Connect: Extremely Easy-to-Use Admin Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Alex H. | Director of Innovation, Technology, and Media Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about GoTo Connect?** The Admin interface is extremely easy to use. **What do you dislike about GoTo Connect?** The only thing to dislike about GoTo Connect is the monthly cost. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect serves as our phone system. It was great to move off-prem and into the cloud. The Text Messaging within GoTo Connect has been a huge hit as well. ### 23. Incredibly Accurate Transcripts That Save Me Time **Rating:** 5.0/5.0 stars **Reviewed by:** Sara M. | Demand Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about GoTo Connect?** The transcript feature. When I have a missed call or voicemail, the transcript accuracy is incredible and saves me lots of time. **What do you dislike about GoTo Connect?** To be very honest, so far I don't have any complaints about GoTo. **What problems is GoTo Connect solving and how is that benefiting you?** Communicating effectively. We have everything in one place, calls, sms, WhatsApp, and meetings. Call register and all the transcripts are saved for quick reference. ### 24. Seamless Connectivity, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joe K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about GoTo Connect?** I love how GoTo Connect allows me to operate my business from anywhere in the world at any time of the day, so I never miss a phone call or text message. I also appreciate the great customer support they provide, which makes a big difference for me. **What do you dislike about GoTo Connect?** They just need to have new features for integration AI and third party software. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect allows me to answer calls anytime from anywhere, helping me never miss a phone call while operating my business globally. It also has great customer support. ### 25. Easy User Management and Dial Plans That Improve Call Flow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about GoTo Connect?** Management of the system for our more than 200 users is very easy. The dial plans make call handling and flow much better than other services we have used. We are able to be sure that our customers/callers get to the right person and department much easier now. **What do you dislike about GoTo Connect?** The base system couold have better more detailed call reporting. **What problems is GoTo Connect solving and how is that benefiting you?** Our previous VOIP system could not pass caller id properly and in turn you did not know who waas calling you. ALso we use a third party to handle overflow calls and the old system just gave our number to them. now with GoTo, the proper caller id is passed even to them and in turn they are better prepared to handle that customer call. ### 26. Privacy-Friendly Meetings with Professional Chat Settings **Rating:** 5.0/5.0 stars **Reviewed by:** Akash R. | Fresher, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about GoTo Connect?** It keeps team members’ names private, since we can only see the total number of members. The chat settings also offer various options to set up meetings in a more professional and official way. **What do you dislike about GoTo Connect?** The user interface could be much better and more user-friendly. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo helps solve problems by connecting people virtually, with fewer connectivity issues and high-definition streaming. ### 27. Exceptional Simplicity and Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Mikhael S. | Membre fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2026 **What do you like best about GoTo Connect?** I love the simplicity and flexibility of the GoTo Connect service, while having the power of a complete tool that is constantly developing. It really helps me manage the secretarial needs of my Health Clinic more easily. The initial setup was very easy and the effective training was a great help. **What do you dislike about GoTo Connect?** the AI audio system in French **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect reduces the need to have an on-site secretary, making it easier to respond to clients and handle their requests. ### 28. Flexible, User-Friendly Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn P. | Project Manager - Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about GoTo Connect?** I like GoTo Connect for its ease of use and the flexibility it offers. This platform is robust and meets most needs without the necessity for additional, costly licenses. I appreciate that I can quickly change on-call technicians, make and test changes to the phone system, and control call notifications efficiently. The visual flow chart for call tree creation made it very easy to replicate our old phone system. **What do you dislike about GoTo Connect?** Our biggest obstacle is that the Windows soft app sometimes defaults back to the laptop mic array rather than the headset even when default settings are correct, which leads to clients hearing all conversations in our office and it's not super apparent when it is happening unless the client mentions something. The only other thing I can think of is the SMS feature to our main line. When user A sends a text, all users see it as if it was sent from them. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect immediately solved our call queue lag problem, preventing us from missing emergency calls. It offers flexibility for quick changes and troubleshooting, crucial for us as an MSP reselling VOIP systems to clients. ### 29. Great Product for the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about GoTo Connect?** Our agency has been very pleased with the GoTo Phone service. One of the standout features—and the one we value most—is the ability for every employee to have their own direct dial number. This has made a significant difference in how we manage incoming calls. Individuals can now reach staff members directly without having to navigate a switchboard or auto attendant, which has streamlined communication for both our team and the people we serve. This feature alone has saved our support staff a considerable amount of time throughout the day, as they no longer have to field and redirect every incoming call. As a result, our team can focus more on providing timely support and completing core tasks without unnecessary interruptions. Overall, GoTo Phone has improved efficiency, enhanced accessibility for callers, and strengthened our agency’s communication workflow. We would highly recommend it to other organizations looking for a reliable and user-friendly phone solution. **What do you dislike about GoTo Connect?** Currently we have not found anything to cause issues. **What problems is GoTo Connect solving and how is that benefiting you?** The ability to fax directly from our computer abd gave faxes go to the intended individual without passing through several hands. ### 30. Effortless Communication with a User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** kathy m. **Reviewed Date:** December 04, 2025 **What do you like best about GoTo Connect?** I really appreciate GoTo Connect for its user-friendly interface. It significantly eases the process for users to understand and navigate the app, while providing efficiency on the administrative side, making it simple to find settings and configurations. I also find the initial setup of GoTo Connect very straightforward and easy, which minimized the time and effort required to implement it in our workflow. Furthermore, its integration with Microsoft Teams is seamless, allowing us to effectively incorporate GoTo Connect into our existing communication infrastructure. This enhances our logistics company's ability to maintain quick communication with vendors and customers, as our customer service department utilizes GoTo Connect to promptly receive and manage information. **What do you dislike about GoTo Connect?** I don't dislike GoTo Analytics, but I believe it could be more efficient or directly integrated into the desktop app. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect for quick communication, improving efficiency in our customer service by easily connecting with vendors and customers. ### 31. Seamless Phone Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Conor M. | Help Desk Supervisor **Reviewed Date:** December 03, 2025 **What do you like best about GoTo Connect?** I genuinely appreciate how GoTo Connect has transformed our communication system by allowing us to manage everything digitally without the necessity for physical phones in our offices. The dial-plan feature is particularly impressive as it provides me with granular control over management of calls, enabling quick and hassle-free adjustments without compromising our existing configurations. My interactions with the Customer Success Manager have been exceptional; their support is timely, and our check-in meetings are consistently effective. Additionally, the initial setup of GoTo Connect was remarkably easy, with significant assistance provided in organizing all aspects, rendering the process smooth. Overall, my experiences with GoTo Connect have been so positive that I confidently recommend it to others seeking a telephony or contact center solution. **What do you dislike about GoTo Connect?** I have not seen a dark mode for the admin center, which would be easier on my eyes. The navigation can be confusing in the admin menu, as different tools share similar names like 'phone numbers,' 'extensions,' and 'users.' Creating a unified 'user management' section might improve clarity and usability. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect simplifies our phone system management, eliminates physical phones, and provides an intuitive dial-plan feature for fast changes without errors, enhancing our telephony infrastructure. ### 32. Great Features Hampered by Setup Challenges **Rating:** 3.0/5.0 stars **Reviewed by:** Bishop P. **Reviewed Date:** December 01, 2025 **What do you like best about GoTo Connect?** I use GoTo Connect as the primary cloud phone system for two automotive dealerships, and it seamlessly supports all key departments. I appreciate the auto attendants, ring groups, and call queues features which are integral to our daily operations. The call recording and reporting capabilities stand out significantly for me as they have a huge impact by allowing easy tracking and ensuring high-quality recordings. These features are invaluable for training new employees and monitoring customer service standards, as they ensure that our employees handle procedures correctly and treat customers with respect. Furthermore, the capability to see call volumes at different times of the day, week, or month is extremely useful for our internal analytics. I also find onboarding new employees to be incredibly straightforward with GoTo Connect, making the transition process for new staff efficient and hassle-free. **What do you dislike about GoTo Connect?** I find the mobile app for GoTo Connect to be quite problematic. It takes 4-5 clicks to search contacts, which is excessively time-consuming and cumbersome. The app's user interface feels outdated and in need of a complete overhaul or revamp. Additionally, the offboarding process is a major pain point. When deleting a user, the system should automatically unmap the phone number and delete the extension associated with that user, but it currently doesn't do this, leading to a struggle and often missed steps during offboarding. Moreover, the initial setup of GoTo Connect was challenging, making the onboarding process difficult. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect manages after-hours calls, supports dealerships, simplifies employee onboarding, and tracks call recordings for training and analytics, enhancing customer service. ### 33. Seamless Transition and Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa R. **Reviewed Date:** December 01, 2025 **What do you like best about GoTo Connect?** I love using GoTo Connect for its incredible ease of use, which makes everyday communication tasks straightforward and efficient. This was exemplified during our transition from a physical intercom system to GoTo Connect, where one of the standout features was how it allowed the Front Desk to directly call shareholders on their cell phones. The initial setup of GoTo Connect was also notably super easy, which minimized downtime and disruption. Additionally, I find the website navigation extremely user-friendly, enhancing the overall experience when interacting with the platform. These aspects collectively make me highly inclined to recommend GoTo Connect, reflecting in my enthusiastic rating of 9 out of 10. **What do you dislike about GoTo Connect?** I find the Self Help section in GoTo Connect lacking. It doesn't provide adequate answers to help me solve issues independently. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect to replace an intercom system, allowing the Front Desk to call shareholders directly to their cell phones. It's easy to use with simple navigation, and the setup was super easy. ### 34. Effortless Client Calls with Room for Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Javier G. | Collections Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about GoTo Connect?** I really appreciate how easy GoTo Connect is to use, which enhances my workflow efficiency and allows for smooth operations when making calls to clients. The pop-up phone feature is outstanding, as it enables me to manage client interactions more effectively by placing it on top of the client's account. This feature significantly speeds up my ability to call and leave notes quickly, which is extremely valuable in maintaining efficient communication with clients in the US. Additionally, the initial setup of GoTo Connect was very easy, which minimized downtime and allowed me to start using the service immediately with minimal confusion. **What do you dislike about GoTo Connect?** I would like it if GoTo Connect allowed you to record calls at any time, which is a missing feature that would be quite useful. Additionally, the integration with other tools such as LoanPro is not currently available, limiting connectivity and workflow efficiency. The initial setup had some confusing aspects, such as the deactivation of the texting feature. **What problems is GoTo Connect solving and how is that benefiting you?** I find GoTo Connect enables fast client communication and is easy to use, especially with its pop-up phone feature that lets me call and leave notes quickly. ### 35. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** All inclusive platform that we can use to connect from phones, meetings and everything in between. **What do you dislike about GoTo Connect?** Nothing to dislike its a great service and company. **What problems is GoTo Connect solving and how is that benefiting you?** The are a all in one provider. VOIP, MEETING the whole enchillada. ### 36. Five Stars! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara N. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about GoTo Connect?** I absolutely love GoToConnect! Their services have been a game-changer for how I work. What stands out most is how versatile the system is—whether I’m in the office or on my cell phone, I can stay seamlessly connected. Since switching to GoToConnect during COVID, the transition to both in-office and remote work has been smooth and pleasant. The platform has made collaboration effortless, no matter where I’m working from. We’ve had zero regrets about making the switch—it’s been one of the best decisions for our team’s productivity and flexibility. If you’re looking for a reliable, easy-to-use, and adaptable communication solution, I highly recommend GoToConnect! **What do you dislike about GoTo Connect?** There is nothing I dislike about GoToConnect services. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has solved several key challenges for us. Before, we struggled with staying connected consistently when switching between the office and remote work. GoTo Connect eliminated that issue by allowing seamless communication across desk phones, mobile devices, and computers. This flexibility means we’re no longer tied to one location, which has been especially valuable since we transitioned during COVID. It’s improved our ability to collaborate, serve customers quickly, and stay productive regardless of where we’re working. Overall, GoTo Connect has given us reliability, versatility, and peace of mind—we can focus on our work instead of worrying about whether our communication tools will keep up. ### 37. An Outstanding Telecom Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | System And Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about GoTo Connect?** The best part of GoTo is the intuitive layout of the user and admin portals. This helps encouraging my customers to implement it more willingly. The customer support is always friendly and knowledgeable. The integration into our existing equipment has been reasonably easy as well. Ultimately, we could not function without reliable means of communication with our customer base and GoTo has been consistently reliable since implementation. **What do you dislike about GoTo Connect?** My only critiques of GoTo Connect is that my speed dials are not implemented into the applications and if I turn on call forwarding from my phone, I cannot disable it from the app. **What problems is GoTo Connect solving and how is that benefiting you?** The primary business problem that GoTo Connect has solved for us is that so much of my time as admin was getting used on our previous platform trying to get tickets resolved by the company support staff. It is not that they were unpleasant to work with, but it just took forever. With GoTo, I have seemingly full access to our functionality and can adjust, fix, etc as needed and move on with my day. This has freed up countless hours of waiting around for someone else to do something. ### 38. Painless setup with reliable devices and service **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about GoTo Connect?** The system is very versatile offering faxing, a phone app, meetings, etc.. it was also very easy to integrate and setup. And the support is spot on if you need it. The GUI for setting up dial plans is laid out nicely and allow even a novice to accomplish setup. I've also recommended this to multiple businesses I work with and since there are 3 that have signed up, you can manage all of them with one login. So at the top of the page at the left you just drop down the box and select which business you want to work in. All in all I've worked with a few phone systems over a 24 year span and this is by far the easiest and most reliable I've had. **What do you dislike about GoTo Connect?** The only thing so far was the new admin interface. I was used to the PBX login, so I had to relearn where everything is at. Either way it wasn't a super big deal due to everything was still there, just laid out differently. So if you start with the new admin interface, it wouldn't even be an issue. **What problems is GoTo Connect solving and how is that benefiting you?** We have bad cell service here and the admin team needs a reliable way to communicate with staff. By us having wifi everywhere the phone app allows for us to communicate anywhere on/off campus. It also allows us to work from home using the app and people function as if they were sitting in the building still. We are a school district so communication is key during normal work days and snow days/etc. ### 39. Seamless and reliable communication platform **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon G. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about GoTo Connect?** GoTo Connect is very easy to use and extremely reliable for day-to-day communication. The call quality is consistently clear, and having phone, video, and messaging in one platform makes collaboration simple. I appreciate how quick it was to implement and how intuitive it is for both administrators and end users. The mobile app is also a huge plus, keeping the team connected wherever we are. Customer support has been excellent whenever I’ve had a question, and the overall experience has been smooth and professional. **What do you dislike about GoTo Connect?** There isn’t anything I dislike about GoTo Connect. It has exceeded my expectations by being dependable, user-friendly, and efficient. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has streamlined our communication by bringing phone, video, and messaging into one easy-to-use platform. It eliminates the need to juggle multiple systems and ensures that our team can stay connected whether in the office or remote. The reliability and clarity of calls improve our customer interactions, while the simple setup saves valuable time. Overall, it helps us operate more efficiently, improves collaboration, and gives us the flexibility we need to support both staff and clients seamlessly. ### 40. Reliable System and Connectivity, But Customer Service Needs Consistency **Rating:** 3.0/5.0 stars **Reviewed by:** Genna H. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about GoTo Connect?** Phones link to wifi, so as long as the connection with wifi is good then the phones typically do not have any issues. The online system is very robust, can get majority of work complete there. Mobile app makes it easy to use phone away from office. **What do you dislike about GoTo Connect?** The customer service can vary, I have had incredibly helpful reps but also have had reps who have been extremely unhelpful. Would appreciate if there was more consistency. We have had some more tricky problems recently and have not had much success in getting them resolved. **What problems is GoTo Connect solving and how is that benefiting you?** Ability to use phones away from office. ### 41. Robust System For Business **Rating:** 4.5/5.0 stars **Reviewed by:** Karen B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about GoTo Connect?** I live that I can download an app to my phone to use the phone system. This allows me to keep my personal cell phone number from showing when I make a call or send a message to someone for work. I also like that we can route phone calls to different numbers. **What do you dislike about GoTo Connect?** As an admin, sometimes it's confusing when you add a new person to the system. Each person seems to be missing one feature, even though I show that the box is checked when I set them up. It could be my error, but it gets confusing. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo helps us direct calls to different individuals in the company and people can leave messages. Also, the email feature to forward a voicemail is great for our employee that is Spanish speaking only. She can translate the message using AI. ### 42. Effortless PBX Management with Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Kolton S. **Reviewed Date:** December 02, 2025 **What do you like best about GoTo Connect?** I truly appreciate how GoTo Connect simplifies managing dial plans, allowing me to easily add people to receive calls wherever needed and customize rings to fit individual preferences. The platform’s very simple and clean user interface makes navigation effortless, enhancing the user experience significantly. Integration with Entra is seamless, and I find that connecting with physical Yealink devices is particularly straightforward. Additionally, the ease of the initial setup was impressive, making the transition from our previous in-house phone system comfortable and hassle-free. **What do you dislike about GoTo Connect?** I would like more customization options in the dial plans, such as round robins and similar features. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect to manage dial plans and calls for our car dealerships, benefiting from its ease of integration, simple and clean UI, and customizable features that fit our needs. ### 43. Great product only made better with amazing service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Zach P. | Sr IT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about GoTo Connect?** Their support. We rarely have any issues things we're uncertain about, but when we do they are always promptly addressed and with the best service. The partner support line is wonderful and we can always count on someone answering on the other end quickly. The phone system, admin portal, and mobile apps are all super easy to setup and use. **What do you dislike about GoTo Connect?** This is honestly just a nitpick but the mobile app doesn't work with Android Auto (not sure on apple carplay) so you're forced to answer using your phone vs steering wheel or infotainment system. None of the call information shows up either. Small thing but would be an awesome addition. **What problems is GoTo Connect solving and how is that benefiting you?** Simplifies VoIP service for not only ourselves but also our clients as well. The admin portal is extremely easy to understand and user friendly. ### 44. Effortless, Secure, and All-in-One Customer Communication Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Bertin G. | Head of Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about GoTo Connect?** I like that GoTo Connect effortlessly streamlines our business communication needs. From managing internal communication to handling customer interactions, this tool has it all. I like using GoTo Connect because it is very secure, available on all devices, and most importantly it comes with an awesome UI making it easy to use. I like that it combines video meeting, VoIP, and messaging to make a great communication tool. With GoTo Connect, even integrations are easy which makes it even better **What do you dislike about GoTo Connect?** We have used GoTo Connect for communication and no issues. **What problems is GoTo Connect solving and how is that benefiting you?** We use it for our VoIP, communication, and customer interactions and it has been awesome. Being scalable and customizable us what makes it suitable for our business use. ### 45. Exceptionally User-Friendly with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about GoTo Connect?** I love the fact that the system is so user friendly and their support team is often so helpful. With the help of their support team it was easy to implement and keep up with ongoing changes within the system. **What do you dislike about GoTo Connect?** The only thing I would say I dislike about the service is that when Jive was taken over by GoTo the admin tool was split into 2 portals, since the last update however this is no longer an issue. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect is providing us with an easy user friendly solution for our VoIP provider. I can certainly say their service is typically very reliable allowing many of our users to work remotely with ease. ### 46. Always Improving Features—A Much Better Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about GoTo Connect?** They are always improving features. The portal has gotten much better. **What do you dislike about GoTo Connect?** Turnover for employee offboarding could be better **What problems is GoTo Connect solving and how is that benefiting you?** We have a huge business need for VOIP communications internally and externally. GoTo connect takes care of that for us. ### 47. Great Admin UX and a Helpful Built-In “Ask Gopiolt” **Rating:** 5.0/5.0 stars **Reviewed by:** Fred R. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about GoTo Connect?** Great UX from the Admin POV and that built in "Ask Gopiolt". **What do you dislike about GoTo Connect?** Not being able to setup Text/SMS feature without having to go through all these loops. **What problems is GoTo Connect solving and how is that benefiting you?** It provides the stores with VOIP system instead of using a conventional LAN line. Easy to manager Voicemail and call trees. ### 48. GoTo Connect is the GoTo software for all of your voip needs!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about GoTo Connect?** Simple to use and very detailed. Great remote device control **What do you dislike about GoTo Connect?** The AI assistant isn't great. Customers couldn't understand **What problems is GoTo Connect solving and how is that benefiting you?** Having access to all call recording and tracking allows us to manage conversations with customers. ### 49. A Excellent VOIP for any size business **Rating:** 5.0/5.0 stars **Reviewed by:** Morton H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about GoTo Connect?** GoTo,, took ownweship of the situation and did what they felt to win back a loyal customer,, and for that I am grateful and im back for good. **What do you dislike about GoTo Connect?** Ai Call Summaries and Transcrips need to be put into the call logs when you log in so you can scroll fast per number to view... How it is setup now you have to log in from a computer go to the top right and Click Analytics and then go to call records then you can view what you need to,,, Which is very backwards please fix. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo is intuitive, responsive, Willing and reasonable , and overall ease of use is top notch ### 50. Goto Connect a Great Phone System for Any Company **Rating:** 5.0/5.0 stars **Reviewed by:** Astrid H. | Administrative manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about GoTo Connect?** What I like about Goto Connect is that the price is very good for a small starting company and also for enterprise level company as well. It would meet your needs based on your company size. The fact that we can listen and record calls is very important and beneficial because some industries requires recorded calls and also to keep good call quality within the company. One important and key aspect of Goto connect is that they have an excellent customer service team. They are always working towards improving their systems by including AI as well in their CSR, but I would prefer for them to keep it less AI and more human oriented. The system can be used in almost any platform availale such as Apple phone or Android, Internet Browser, Computer Desktop App, softphone, etc. The fact that you can buy numbers very quickly is beneficial for the company and allow us to not have so much downtime. It is also great that we can send text messages to the clients. **What do you dislike about GoTo Connect?** I just wish that when I give permissions to users to listen to calls that I could only limit the numbers I can give them access to for security reasons. **What problems is GoTo Connect solving and how is that benefiting you?** I am not sure of what problems Goto Connect is solving currently. ## GoTo Connect Discussions - [I](https://www.g2.com/discussions/goto-connect-i) - 2 comments, 1 upvote - [will be very helpful get the addons for mozilla or chrome](https://www.g2.com/discussions/27469-will-be-very-helpful-get-the-addons-for-mozilla-or-chrome) - 1 comment, 1 upvote - [The Call prompter](https://www.g2.com/discussions/the-call-prompter) - 2 comments, 1 upvote - [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) - 2 comments, 1 upvote - [How Good Is Jive’s Uptime?](https://www.g2.com/discussions/reliable) - 1 comment, 1 upvote - [View GoTo Connect pricing details and edition comparison](https://www.g2.com/products/goto-connect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+07%3A41%3A17+-0500&secure%5Bsession_id%5D=17f53079-b4d0-4a55-8603-7c24a22acec3&secure%5Btoken%5D=16c8a32b18214e20a0b8e4d4df079a4152fda66d5c9b127f420c75658ddb44bc&format=llm_user) ## GoTo Connect Integrations - [Calendly](https://www.g2.com/products/calendly/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CRMOne](https://www.g2.com/products/crmone/reviews) - [DriveCentric](https://www.g2.com/products/drivecentric/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Purple](https://www.g2.com/products/purple/reviews) - [Tekion](https://www.g2.com/products/tekion/reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## GoTo Connect Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Documents** - Editing - Document Signature - Storage **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - File Sharing - Voice Conferencing - Video Conferencing ## Top GoTo Connect Alternatives - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - 4.1/5.0 (239 reviews) - 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