RingEX Reviews & Product Details

I truly appreciate the incredible support from RingEX, which I didn’t expect to be at such a high level. I also value being able to speak with knowledgeable experts whose recommendations genuinely help our team. The integration of RingEX with different programs—CRMs, ERPs, and other platforms—is fantastic; it isn’t just a standalone tool, and it really helps streamline our operations.

The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations. Review collected by and hosted on G2.com.

I was new to me but I was able to adapt to use it very fast. Review collected by and hosted on G2.com.

I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searching analytics, which also aids in marketing and special promotions, making things easier overall. I also appreciate the initial setup process being very easy with scheduled implementation. Features like auto attendant, ring groups, and call queues simplify workforce management, and I value having voicemail to email, online fax, and meeting tools included. Using the RingEX mobile app and soft phone helps me take on business outside the office with the same caller ID and phone number as if I'm at my desk. Review collected by and hosted on G2.com.

Nothing really, they've been great to work with. Great sales support too. Review collected by and hosted on G2.com.

Calling, messaging, video meetings, and faxing are all in the same place, which makes my day so much more efficient. The interface is clean and intuitive, so I can quickly find what I need. I also love the mobility, being able to take calls or join meetings from my desk phone, computer, or mobile app without issues is a huge plus. Review collected by and hosted on G2.com.

If I had to pick something, it would be that the occasional updates sometimes change the layout or move features around, which takes a bit of adjustment. There are also some calling features we had in our old system that cannot be duplicated with RingEX. Review collected by and hosted on G2.com.

What I like best about RingEX is how it brings calling, messaging, and team collaboration into one platform. It makes it easy to manage calls, track communication history, and stay connected with candidates and clients without switching between multiple tools. The call quality is reliable, and features like call recording, voicemail-to-email, and mobile app access make it very convenient to work from anywhere. Overall, it helps me stay organized and responsive throughout the day. Review collected by and hosted on G2.com.

One thing I dislike about RingEX is that sometimes the app can lag or experience minor call quality issues, especially during peak hours or when the internet connection is unstable. The interface can also feel a bit cluttered at times, making it slightly harder to quickly find certain settings or features. While it’s generally reliable, occasional sync delays between desktop and mobile can interrupt workflow. Review collected by and hosted on G2.com.

What I like best about RingEX is how it brings calls, messaging, and meetings into a single, easy-to-use platform. It simplifies communication and helps keep everything organized, making day-to-day work much more efficient. Review collected by and hosted on G2.com.

One area that could be improved is the spam call filtering. At times, it isn’t as effective as expected, and some unwanted calls still get through. Improving this feature would make the overall experience even better. Review collected by and hosted on G2.com.

I use RingEX for internal communication in the workspace and communicating with outside people. As a Maintenance Coordinator for a Property Management company, it's a lot of use for calling vendors, tenants, owners, and other office spaces. I really appreciate the space to save drafts, keep records of calls with AI notes, and expedite communication. The AI notes and transcript features are fantastic because they can summarize the calls in a way that's easy for other people to understand complex ongoing situations, even if the communication is informal. They do a great job of understanding the context. These features provide context and save a lot of time by summarizing the key components of a situation for further follow-up. The initial setup was pretty easy, and I don't recall having major setbacks. Review collected by and hosted on G2.com.

The only issue I've encountered so far is that when I first started using the AI notes, it was configured in Spanish and I couldn't correct it. It resulted in hangups and mistrust but I had it fixed when I called technical support. The only downside is that I couldn't fix it by myself.

And sometimes text messages don't get delivered. Review collected by and hosted on G2.com.

The platform provides reliable call quality and basic phone system features that work consistently. Review collected by and hosted on G2.com.

Lack of upfront transparency around SMS/10DLC eligibility, combined with incorrect guidance across multiple departments during setup. We clearly explained our business model and use case prior to signing, but were not informed of any potential limitations. After onboarding, we were told our business was categorically disallowed for 10DLC and that there was no viable path forward.

After getting no meaningful assistance, we made adjustments ourselves and were able to successfully obtain approval, directly contradicting the information provided by RingCentral.

Once approved, we then discovered that the functionality we originally needed, a shared SMS inbox, requires an additional paid add-on per user, which was not clearly disclosed during the sales process.

Support has also been inconsistent. We have had to follow up multiple times to receive responses, including from our assigned account representative, and have submitted technical questions that went unanswered.

When attempting to escalate the issue and discuss options for resolving or exiting the contract, one representative provided a non-functional scheduling link and another had availability several weeks out. Follow-up emails went unanswered.

Overall, the experience has been defined by incorrect guidance, lack of transparency, and difficulty getting timely support when issues arise. Review collected by and hosted on G2.com.

I like RingEX because it's easy to use, user-friendly, and not complicated. This makes it really accessible for me and my team. I can use it on my phone, which is great for last-minute work tasks. It gives me easy access to team communication while keeping my personal messages private, a feature I appreciate a lot. The initial setup was pretty easy too, even though it was a bit expensive for just one user, the setup process itself was seamless. Review collected by and hosted on G2.com.

I think that setting up text messaging, at least in California, is a little bit complicated. And, I wish there was a little bit more guidance on how to set it up, with, you know, the customer service or our rep. Rather than having to, you know, have a specific IT person can set it up. I think that's the only thing that, hasn't been the best. Review collected by and hosted on G2.com.

I like that with RingEX, one number can be used for everything like voice, fax, and texting. We especially like the AI-assistant features; the summary of notes from calls is incredibly accurate. The platform is very user-friendly and intuitive. The initial setup was really easy, thanks to the Project Management team assigned to us, who made it straightforward. Review collected by and hosted on G2.com.

Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a known issue. Review collected by and hosted on G2.com.

RingEX brings your core communication tools together in one platform — phone calls, team messaging, SMS, video meetings, and even fax — so you don’t have to switch between different apps and tools. This helps keep workflows streamlined and intuitive Review collected by and hosted on G2.com.

I feel that setting up RingEX — especially call flows, messaging, extensions, and advanced features — can be confusing or time-consuming, particularly for small businesses or those not familiar with UCaaS platforms. Review collected by and hosted on G2.com.