--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4179 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4179 scale: '5' date_modified: '2026-06-21' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,179 ## About Dialpad Connect Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dialpad Connect, praising its intuitive interface and efficient call management. (126 reviews) - Users appreciate the **call management capabilities** of Dialpad Connect, enhancing communication and simplifying CRM integration. (70 reviews) - Users find the **customer support helpful** and appreciate remote access to work numbers and call summaries. (56 reviews) - Users love the **AI transcription feature** of Dialpad Connect, enhancing workflow and ensuring nothing is missed during calls. (55 reviews) - Users value the **user-friendly interface and seamless CRM integration** of Dialpad Connect, enhancing productivity and communication. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users experience **call issues** with Dialpad Connect, particularly with forwarding and routing, impacting their communication efficiency. (55 reviews) - Users often face **connection issues** with Dialpad Connect, leading to frustrating experiences and disrupted communication. (42 reviews) - Users find **missing functionality** in call forwarding and admin controls, limiting their ability to manage transitions effectively. (29 reviews) - Users experience **recording issues** with Dialpad Connect, affecting call quality and overall communication reliability. (27 reviews) - Users face **call quality issues** , including delays in connection and minor bugs impacting the overall experience. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. DO NOT USE DIALPAD **Rating:** 0.0/5.0 stars **Reviewed by:** Stephen C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Dialpad Connect?** Absolutely nothing, because I can’t get any of my questions answered or resolved. **What do you dislike about Dialpad Connect?** Cannot cancel my subscription. I spoke directly with the director, who personally assured me the subscription would be canceled and that I would receive a refund. May came around and not only was the subscription still active, but I was charged again. The worst part of this entire experience has been the customer service. Be prepared to wait 1-2 hours just to speak with someone, and then another 1-2 weeks to actually get anything resolved. Extremely frustrating experience overall. **What problems is Dialpad Connect solving and how is that benefiting you?** There were very few benefits, and they were completely masked by all the issues I ran into with the customer success team. They don’t seem to have any ability to escalate problems within a reasonable timeframe, so I consistently had to wait 1–2 hours on hold just to get a response. ### 2. Dialpad Connect’s AI Recaps and Real-Time Transcriptions Shine for Hybrid Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Pawan D. | Technology Officer, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect stands out for its advanced app & AI features, which delivers real-time call transcriptions and automated “AI Recaps” that quickly capture key decisions and action items. It also provides a smooth, unified experience for voice, video, and messaging, working reliably across both desktop and mobile devices, which makes it a strong fit for hybrid teams. On top of that, its out-of-the-box integrations with tools like Microsoft 365 help keep communication history and CRM data neatly aligned and in sync. **What do you dislike about Dialpad Connect?** Users often criticize Dialpad Connect for inconsistent call quality, citing “choppy” audio, dropped calls, and “one-way audio” glitches—especially when switching between Wi‑Fi and mobile data. Many also feel the pricing structure is misleading, since essential features such as CRM integrations and 24/7 support are restricted to costly higher-tier plans, and final bills can include unexpected taxes and carrier fees. Technical support is another frequent pain point: users describe it as “abysmal” or unresponsive, which can result in long delays when trying to resolve critical billing or service issues. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps solve the problem of “information loss” by using AI to deliver real-time transcriptions and automated summaries, so important details don’t get missed during busy calls. For our team, this removes the need for manual note-taking and keeps work moving by streamlining the workflow with seamless integrations that keep communication history and customer data in sync. ### 3. Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushik C. | Lead IT, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Dialpad Connect?** 1. AI Features and that arrow if you click on it - you can actually see the call transcript 2. Summary feature is also awesome. 3. Voicemail feature 4. Sync with our CRM - MS Dynamics 365 5. I have dialpad on my mobile too - so I don't miss any prospect calls. **What do you dislike about Dialpad Connect?** Nothing much but just like SalesLoft - it should have the time zone feature too. I mean if I'm calling a phone number it should indicate that the person/prospect is in which Time Zone - that will certainly help us to not call out of time zone areas. **What problems is Dialpad Connect solving and how is that benefiting you?** 1. Connect with Customers 2. AI real time transcription - helps to create Minutes of Meeting easily 3. Awesome feature as I can do call my customers, send a text msg and even do a video call from the single window/app. 4. Audio quality is good 5. Communication is much more streamline as for eg - if i call a particular number - past history is reflected or stored which can give you a better idea about your last conversation/communication. ### 4. Salesforce Integration + Dialpad App Mobile/Desktop **Rating:** 4.5/5.0 stars **Reviewed by:** Jay P. | Network/System Administartor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Dialpad Connect?** Overall it's been a greate expirence, I love Mobile app more better than Deskotp. I can trasfer the call between devices as well as Saleforce platform. I am currently waiting for Toll free texting feature as we are high on the SMS side as well from our CC team. Thank you Dialpad **What do you dislike about Dialpad Connect?** Nothing in particular, but it’s really frustrating when the salesperson who sold you the product leaves after making some promises, and then a new salesperson comes in who doesn’t know what we’ve already been through. That’s a real pain. I hope Dialpad can have a more stable team on the sales side to maintain a good relationship. Also, I didn’t like that after onboarding, the salesperson never reached out to me to get an update on the account. Thank you. **What problems is Dialpad Connect solving and how is that benefiting you?** Many way, Call logging to SF directly. Mainline call routing all saving the Recording if we need to go back and use it. ### 5. AI-Powered Insights and Unified Communication in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nirpeksh C. | Senior Technical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Dialpad Connect?** What stands out most about Dialpad Connect is its AI-powered call insights and real-time transcription, which make conversations much easier to follow, track, and act on. I also like that it brings calling, messaging, and meetings together in one platform, which improves overall communication efficiency and gives better visibility into what’s happening across conversations. **What do you dislike about Dialpad Connect?** Dialpad Connect’s biggest drawback is how heavily it leans on AI features that aren’t always fully accurate. That can affect call clarity and the reliability of transcripts, so I still find myself needing to double-check things manually from time to time. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect addresses the problem of fragmented communication and limited visibility into calls by bringing calling, messaging, and AI-driven insights together in a single platform. For me, this means smoother collaboration, less time wasted switching between tools, and real-time visibility into conversations that supports better, faster decision-making. ### 6. Dialpad Connect: Trusted platform to place Calls and AI Transcription in a single platform **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan K. | Associate GTM Engineer , Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Dialpad Connect?** The best feature of Dialpad Connect that I like is that it allows me to manage the calls, messages and meetings on one platform with ease. The call quality is reliable. Using AI as the power behind the app, it is easy to follow a conversation and enhance communication through functions like live transcription and call summaries. It is easy to use and is compatible with remote and hybrid teams. **What do you dislike about Dialpad Connect?** The only negative aspect of Dialpad Connect is that certain advanced features and reporting capabilities are not as powerful as the ones of traditional phone systems. The quality of the calls might be poor in case of the unstable internet connection and certain integration may need additional configuration. The system is also simple to operate in geeral, although the more advanced customization requires time to master. **What problems is Dialpad Connect solving and how is that benefiting you?** The Dialpad Connect addresses the issue of communication by placing calls, messages and meetings in one platform. It provides you with good sight into your call logs and AI-generated summaries. This minimizes the lack of follow-ups and enables remote teams to work effectively. To the point, it simplifies daily communications and increases productivity. ### 7. Simple VOIP Client with Great AI Meeting Recaps and Flexible Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Dialpad Connect?** Dialpad is a simple-to-use VOIP client with great AI tools for recapping and summarizing meetings. The website is easy to navigate, and the admin area makes it straightforward to view reports and see real-time user activity. It also offers flexibility in choosing which device you receive calls or texts on. **What do you dislike about Dialpad Connect?** Setting up the IVR was not intuitive at all. Dialpad customer service also wasn’t very helpful when we ran into issues. That’s been a major theme with them. It can be difficult to get in contact with your dedicated rep, and it often feels like they avoid taking meetings or addressing complaints. I even had a Dialpad rep schedule a meeting with me to “review changes in the platform” for our company, but it ended up being a sales call, even though I asked multiple times whether it would be. **What problems is Dialpad Connect solving and how is that benefiting you?** Our organization previously had an expensive telephone bill and no real way to send text messages. This meant staff was either using a personal phone or getting a company cell phone. Neither was a good solution and introduced costs or risks. Dialpad resolved that with a simple app on a computer or phone. ### 8. All-in-One Communication Made Easy with Dialpad’s AI Transcription & Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Rodeo Isaac D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Dialpad Connect?** What I like best about Dialpad is that it brings all communication tools—calls, messages, and video meetings—into one platform. It’s easy to use, works across multiple devices, and the AI-powered features like call transcription and analytics really help improve productivity and communication efficiency. **What do you dislike about Dialpad Connect?** What I dislike about Dialpad is that while it has great core features, some advanced tools can feel limited or locked behind higher-tier plans. There are also occasional call quality issues depending on internet stability, and the interface, while modern, can take a bit of time to fully get used to. **What problems is Dialpad Connect solving and how is that benefiting you?** It auto-transcribes conversations and also provides AI summary. It saves us time and effort to listen in daily calls. ### 9. All-in-One Cloud Communications with Smart Insights and an Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Vijaysing P. | Test Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect stands out to me because of its cloud-based solution for all business communications, with calling, messaging, and video meeting capabilities combined into one platform. Its intelligent call insights and easy-to-use interface enhance collaboration and efficiency in communication. **What do you dislike about Dialpad Connect?** nothing to add this time from my side everything seems fine **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect addresses such problems as fragmentation of business communication, lost conversations, and lack of insight into call performance. This product will be helpful to me because it helps with collaborating, increases productivity, and provides useful analytics through AI technology. ### 10. Overall satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** April 25, 2026 **What do you like best about Dialpad Connect?** The most helpful part of Dialpad is convenience. No longer do we have to deal with the limitations of a traditional phone system. I can receive calls and texts on my direct line wherever I happen to be located. Calls can easily be forwarded to me. Additionally, the flexibility of the system is impressive. I can receive calls whenever I wish and set times when I am not available. We can use a variety of capabilities - or not. It is up to us and we can determine the amount of technology we use and pay for. **What do you dislike about Dialpad Connect?** There is occasionally a drop in service. Additionally, sometimes it can take a second or two for service to begin after we answer a call. The result is that we may answer a phone call, but your client does not hear us answer and greet them. If we do not repeat the greeting, the client might feel like the call never connected and hang up. **What problems is Dialpad Connect solving and how is that benefiting you?** Remote meetings, No longer dealing with the cost of owning a traditional phone system, and the analytics available to us are all helpful. ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews/dialpad-connect-review-12689464?target=blank&rel=nofollow§ion=pricing&secure%5Bexpires_at%5D=2026-06-21+23%3A30%3A11+-0500&secure%5Bsession_id%5D=8a57458a-ad0b-4c0c-a5a0-02084d48c1e0&secure%5Btoken%5D=c8699181f5bdc9f474ade2f819db5767f80edb6930344951ad52592be7ab2ca0&format=llm_user) ## Dialpad Connect Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Software Type** - Mobile - Browser Application - Desktop Application **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Generative AI** - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Automation** - Customer Interaction Automation - Feedback Collection **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Dialpad Connect Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,355 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,564 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,355 reviews)