The Top 20 Social Media Analytics Software

Check out this list of the top Social Media Analytics Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Hootsuite

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

46%

Non-Profit Organization Management

26%

Higher Education

15%

Computer Software

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 9.5

9.1

Sprout Social

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

57%

Non-Profit Organization Management

18%

Higher Education

14%

Information Technology and Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.6

9.0

Ease of Setup

Average: 9.5

8.9

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 9.5

9.0

SOCi

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

55%

Marketing and Advertising

17%

Health, Wellness and Fitness

16%

Retail

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.5

8.8

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 9.5

9.1

Vista Social

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

85%

Health, Wellness and Fitness

Information Technology and Services

Consulting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.5

9.7

Zoho Social

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

51%

Information Technology and Services

27%

Education Management

11%

Retail

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.6

9.3

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 9.5

9.5

Synup

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

42%

Information Technology and Services

26%

Accounting

16%

Online Media

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.5

9.8

Sociality.io

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

40%

Computer Software

30%

Online Media

20%

Consumer Goods

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

10.0

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.5

9.9

Cloud Campaign

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

84%

Real Estate

Entertainment

Consulting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.5

9.8

Echobox Social

Overall Satisfaction Score

Top Industries of Reviewers:

Online Media

54%

Newspapers

18%

Publishing

15%

Media Production

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.5

10.0

#10

Sotrender

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

74%

Public Relations and Communications

13%

Internet

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.5

9.7

#11

Statusbrew

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

62%

Information Technology and Services

16%

Computer Software

13%

Online Media

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.5

9.3

#12

Bitly

Overall Satisfaction Score

Top Industries of Reviewers:

Non-Profit Organization Management

37%

Marketing and Advertising

32%

Financial Services

16%

Real Estate

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.5

9.7

#13

Semrush

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

56%

Information Technology and Services

21%

Computer Software

12%

Retail

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.5

9.0

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.5

9.0

#14

metricool

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

67%

Education Management

19%

Automotive

E-Learning

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.5

9.4

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.5

9.7

#15

SocialPilot

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

81%

Non-Profit Organization Management

Real Estate

Construction

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.5

9.4

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.5

9.4

#16

Rival IQ

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

67%

Information Technology and Services

15%

Computer Software

11%

Consumer Goods

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.5

9.6

#17

Agorapulse

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

74%

Non-Profit Organization Management

13%

Information Technology and Services

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.5

9.6

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.5

9.6

#18

YouScan

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

54%

Information Technology and Services

16%

Market Research

15%

Public Relations and Communications

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.5

9.0

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.5

9.1

#19

Dash Social

Overall Satisfaction Score

Top Industries of Reviewers:

Apparel & Fashion

31%

Cosmetics

25%

Consumer Goods

23%

Retail

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

9.2

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.5

9.4

#20

Brand Analytics

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

33%

Public Relations and Communications

25%

Marketing and Advertising

25%

Market Research

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.5

9.4

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