The Top 20 Easiest To Use Service Desk Software

See the top Service Desk Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Helpdesk 365

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

10%

Mid Market

76%

Enterprise

15%

Atera

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

61%

Mid Market

35%

Enterprise

ServiceNow IT Service Management

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

Mid Market

21%

Enterprise

74%

Freshservice

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

17%

Mid Market

62%

Enterprise

21%

SysAid

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

11%

Mid Market

60%

Enterprise

29%

Autotask

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.1

Ease of Use

Average: 9.2

8.3

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

66%

Mid Market

30%

Enterprise

ClearFeed

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

36%

Mid Market

56%

Enterprise

Proactivanet

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

14%

Mid Market

52%

Enterprise

34%

Siit

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.1

9.9

Customer Segment Breakdown

Small Business

64%

Mid Market

36%

#10

Splashtop Remote Support

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

64%

Mid Market

32%

Enterprise

#11

Wolken Service Desk

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

27%

Mid Market

60%

Enterprise

13%

#12

Kaseya VSA

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

52%

Mid Market

42%

Enterprise

#13

Halp

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

13%

Mid Market

83%

Enterprise

#14

Suptask

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

46%

Mid Market

50%

Enterprise

#15

GLPI

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.7

Customer Segment Breakdown

Small Business

31%

Mid Market

37%

Enterprise

31%

#16

Incident IQ

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

15%

Mid Market

51%

Enterprise

34%

#17

Halo Service Desk

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.2

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

50%

Mid Market

38%

Enterprise

13%

#18

SolarWinds Service Desk

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

Mid Market

68%

Enterprise

24%

#19

Vivantio

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

14%

Mid Market

57%

Enterprise

28%

#20

Motadata ServiceOps

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

14%

Mid Market

71%

Enterprise

14%