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GLPI Reviews & Product Details

GLPI Overview

What is GLPI?

Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available

GLPI Details
Discussions
GLPI Community
Languages Supported
German, English, French, Italian, Polish, Spanish
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Product Description

GLPI is an incredible Free and Open-Source ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legit control over your company's IT budget, and expenses.


Seller Details
Seller
TECLIB
Year Founded
2015
HQ Location
Paris, Île-de-France
Twitter
@Teclib
413 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®

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Overview Provided by:

Recent GLPI Reviews

aunghtun o.
AO
aunghtun o.Mid-Market (51-1000 emp.)
4.5 out of 5
"Why we chosen GLPI opensource ITSM software?"
Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found G...
Sathish Kumar T.
ST
Sathish Kumar T.Enterprise (> 1000 emp.)
4.0 out of 5
"Daily user of GLPI"
We can pickup & close a ticket by using action we can change a Department, location, category, in the dashboard , we can add IT Shift rosterwith ph...
TD
Teguh D.Enterprise (> 1000 emp.)
5.0 out of 5
"Great, costumize, full ITSM tools"
Easy to implementation, very ieasy rich feature, almost all I nedd is in GLPI ease of use Frequency of use. Ease to integration to telegram BOT...
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GLPI Media

GLPI Demo - Asset Inventory
GLPI provides numerous advanced features for inventory and asset management: Asset inventory: Computers, screens, printers, network equipments, devices and phones, Detailed view of assets, with their connections and network ports, Asset lifecycle management (from stock to withdraw), Virtu...
GLPI Demo - Software Inventory
Automatic inventory of installed software: Windows Mac OS X Linux and BSD UNIX (AIX, Solaris, HP-UX) Report the installation number and software version Platform installations GLPI offers the ability to create software categories and assign them automatically. Rules engine for assig...
GLPI Demo - Statistics and reports
With its open database, GLPI can be connected to reporting tools, such as Metabase. Kanban view is available for ITIL objects.
GLPI Demo - GLPI ITSM
General view. Manage assets, use Helpdesk, track projects: GLPI is all-in-one platform.
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Have you used GLPI before?
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37 GLPI Reviews

4.5 out of 5
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37 GLPI Reviews
4.5 out of 5
37 GLPI Reviews
4.5 out of 5

GLPI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GLPIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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aunghtun o.
AO
Information Technology Manager
Manufacturing
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about GLPI?

Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE). Review collected by and hosted on G2.com.

What do you dislike about GLPI?

There are reporting, analyzing, auditing and exporting files function are included but it is need to improve. This is my dislike. Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

IT Asset Mangement and Service Desk, Change and problem mangement, Project management, Licensing functions. Review collected by and hosted on G2.com.

TD
data center analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about GLPI?

Easy to implementation, very ieasy

rich feature, almost all I nedd is in GLPI

ease of use

Frequency of use.

Ease to integration to telegram BOT, email login Review collected by and hosted on G2.com.

What do you dislike about GLPI?

Right Now I can not find any to disklike Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

IT Asset tracking

Vendor management

Project management

Knowledge management

Manajemen Aset:

Inventarisasi perangkat keras, perangkat lunak, dan aset lainnya

Pelacakan siklus hidup aset

Reservasi aset

Manajemen garansi

Pelacakan lokasi aset

Manajemen lisensi perangkat lunak

Layanan Dukungan:

Sistem tiket untuk pelacakan masalah dan permintaan

Basis pengetahuan untuk solusi swadaya

Manajemen SLA

Eskalasi masalah

Pelaporan dan analisis

Manajemen Jaringan:

Penemuan perangkat jaringan

Pemetaan jaringan

Pemantauan kinerja jaringan

Manajemen konfigurasi jaringan

Peringatan dan pemberitahuan

Manajemen Perangkat Lunak:

Instalasi dan pemutakhiran perangkat lunak

Manajemen lisensi perangkat lunak

Pelacakan dependensi perangkat lunak

Pengelolaan patch

Manajemen Audit:

Audit kepatuhan

Pelacakan perubahan konfigurasi

Manajemen log

Pelaporan dan analisis

Fitur Lainnya:

Portal pengguna swadaya

Dukungan multi-bahasa

Kustomisasi yang luas

Integrasi dengan alat IT lainnya Review collected by and hosted on G2.com.

Sathish Kumar T.
ST
IT Support
Information Technology and Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Thank You page
What do you like best about GLPI?

We can pickup & close a ticket by using action we can change a Department, location, category, in the dashboard , we can add IT Shift rosterwith phone number Review collected by and hosted on G2.com.

What do you dislike about GLPI?

As of now, I am not having any issues. Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

GLPI is used for service desk , if the user has any IT related issue, we will resolve a issue Review collected by and hosted on G2.com.

JG
Information Technology Support
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about GLPI?

GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it is a free and open-source application used to track and manage our organization's IT assets, such as computer equipment, mobile devices, software and network services. Review collected by and hosted on G2.com.

What do you dislike about GLPI?

The only aspect I could mention is that it has a long learning curve, and some connections with other systems can be complex, but it is very robust and stable. Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

GLPI provides some features to improve the efficiency of IT asset management within the organization. Some of these features include: keeping a detailed record of hardware and software devices installed on company computers through the hardware and software inventory, providing an issue tracking system that allows users to log problems and monitor their resolution, having a record of IT asset maintenance and support contracts to better plan expenses, controlling who has access to IT assets and what actions they can take, and providing pre-defined reports to help the organization better understand the IT asset inventory. Review collected by and hosted on G2.com.

Roni A.
RA
Diretor de Tecnologia da Informação e Telecomunicação
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about GLPI?

Talking about the qualities of GLPI is very easy! It has several functions that help you manage your ICT park in addition to helping you manage ICT: It has project and contract management, it has the ability to automatically inventory your entire environment, it can be deployed in multiple environments, it has a vast documentation on the net and is extremely simple to install and maintain. Review collected by and hosted on G2.com.

What do you dislike about GLPI?

Well, there's nothing relatively concerning that I don't like about the tool. In fact, with each new version released by the community and TecLib, the system gets better. Perhaps I can name a not very large number of plugins available to expand their functions. Review collected by and hosted on G2.com.

Recommendations to others considering GLPI:

GLPI is an extremely complete ISTM tool, but there is no point in having a powerful tool if your team is not trained in ICT management and organization: There is a need to have trained personnel capable of operating the system to make the most of it . Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

In my environment, GLPI is responsible for managing all ICT assets, from desktops to servers and phones, for example. We also use the tool to manage the lifecycle of our systems, contracts and projects, in addition to managing calls, changes and problems. Review collected by and hosted on G2.com.

Francisco F.
FF
Responsable de redes y comunicaciones para Centroamérica
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GLPI?

GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured. Review collected by and hosted on G2.com.

What do you dislike about GLPI?

There is nothing that I dislike, the tool is very good, it provides a knowledge base and the flow of information is very easy to manage.

Updates help keep the tool agile and not lose focus. Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

Previously, there was a homemade tool, the interface was poor and it was very difficult to update, the users had constant problems with the information flow. The ticketing update time was very slow. Review collected by and hosted on G2.com.

Michael A.
MA
CIO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about GLPI?

Very customizable open-source IT assets management & support ticket system with a large supporting community. Review collected by and hosted on G2.com.

What do you dislike about GLPI?

The user interface is a little bit complicated for a novice. Plugins are not always supported from old versions to new ones. Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

IT assets management and inventory, support ticket management, project and change management are also included. Review collected by and hosted on G2.com.

Ahmed A.
AA
General Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about GLPI?

A complete ITSM solution. Easy to use and customize. An excellent tools for assest management and servce desk opertation Review collected by and hosted on G2.com.

What do you dislike about GLPI?

nothing, may be some plugin that are not updated for use with the new GLP version Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

Service Desk Ticketing, ITIL capavilities Review collected by and hosted on G2.com.

JA
Cybersecurity Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about GLPI?

It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs Review collected by and hosted on G2.com.

What do you dislike about GLPI?

Integrations are often complex for which you have to spend a lot of development time Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

We have a customized ticket management tool for each client.

Once you deploy the first one, the difficulty in deploying the following ones is much easier. Review collected by and hosted on G2.com.

Julian K.
JK
IS&T Infrastructure Lead
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about GLPI?

The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it help me and my teams that I have worked with to automate the process based on ITIL as well to adapt GLPI on company requirements. Implementing Ticket System we solved a problem with calls and managing the problems by having details reports about requests and incidents. Before GLPI we had a dedicated person full time to receive calls.

Inventory systems about Computers, Monitors, devices, printers helped to have real time inventory as well who is using what which before GLPI was very hard and time consuming to the teams. Linking hardware with contracts is very helpful as we can identify when warranty expired, as well for Licenses.

Into Projects, very helpful. I have managed to implementing to our team and very good tool to oversea the project till to completion. Review collected by and hosted on G2.com.

What do you dislike about GLPI?

One of the thing I faced challenging is implementing 3th party plugins as often don't work properly, I would recommend in-build plugins such as dashboard and network infrastructure, graphical layouts etc. Some plugins had crashed and corrupt database of GLPI, of course we had a lab for testing no damage done.

Connection between Printers and Cartridges I am finding difficult to implement, it never worked for us.

Technically, in early version was difficult to connect with active directory and setup Receivers and Authentication.

Connecting with Agent to retrieve details for PC works very good but when you have large environment ex. more than 1000 PC on network, server having lots of problems. I would recommend, base on Small, Medium and Enterprise companies, specifications for servers.

At municipality of Tirana, we tried to implement Entities as we have different teams, it was difficult to understand and divide teams Inventory, technicians. I found it difficult to implement based on our requirements. Review collected by and hosted on G2.com.

Recommendations to others considering GLPI:

To make my work easy and focus on other duties on my department, I have search long ago and I have tried few other solution but soon as I implemented GLPI I was satisfied with it. So far i have implement it in 4 different environments from Small to Enterprise and it works very well. I highly recommend this product to any IT Department regardless from area of work. Review collected by and hosted on G2.com.

What problems is GLPI solving and how is that benefiting you?

The biggest problem I solved with GLPI is performance of Helpdesk Team, implementing SLAs for known problems allows us to identify where our team is lacking by solving problems. Personally I achieved Sig Sigma certification PMS ( Yellow Belt) by using GLPI to save hours of helpdesk work.

Implementing Helpdesk System Phone call dropped drastically as employees start opening ticket and getting information on progress on their problems. Very helpful part is integrating Solution part which you put that in Knowledge Base for junior member of team to study the cases and learn.

Inventory part with Agent solved a huge problem and saving hours of work doing Inventory. As well he best part is knowing where the PC is and who is using especially at municipality because we have more than 40 location throughout the city and 2200+ employees. Because of too many location helpdesk team need to travel from one location to another without coming to their office to check for ticket, checking for new ticket and grab them directly through their phone. Saving lots of time.

Processing the data from users and the data from surveys allowed us to improve our service and as well improve broken processes by changing IT Procedure and Policies

Best part using GLPI is that is centralized and we don't need other system to do our job. Review collected by and hosted on G2.com.