GLPI Features
What are the features of GLPI?
Incident Management
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
Reporting
- Dashboards
- Time Tracking
- Surveys
Access & Usability
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
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GLPI Categories on G2
Filter for Features
Incident Management
Automate Ticket Routing | Based on 17 GLPI reviews. Routes tickets automatically to the appropriate user. | 96% (Based on 17 reviews) | |
Ticket Prioritization | As reported in 19 GLPI reviews. Prioritizes tickets based on factors configured by the user. | 89% (Based on 19 reviews) | |
Ticket Notifications | Notifies the IT team when a ticket needs action. 20 reviewers of GLPI have provided feedback on this feature. | 95% (Based on 20 reviews) | |
Knowledge Base | Provides a forum for answers to common questions. This feature was mentioned in 18 GLPI reviews. | 83% (Based on 18 reviews) | |
Knowledge Base/Ticket Integration | Integrates knowledge base articles into a ticket. 16 reviewers of GLPI have provided feedback on this feature. | 82% (Based on 16 reviews) |
Reporting
Dashboards | Based on 19 GLPI reviews. Displays important metrics relating to performance. | 87% (Based on 19 reviews) | |
Time Tracking | Tracks time worked on a ticket. 18 reviewers of GLPI have provided feedback on this feature. | 89% (Based on 18 reviews) | |
Surveys | As reported in 16 GLPI reviews. Provides surveys to measure employee satisfaction. | 76% (Based on 16 reviews) |
Access & Usability
Mobile | Enables access to service desk features via mobile device. 19 reviewers of GLPI have provided feedback on this feature. | 80% (Based on 19 reviews) | |
Self Service | As reported in 21 GLPI reviews. Enables employees to view the status of their tickets. | 90% (Based on 21 reviews) | |
Active Directory | As reported in 19 GLPI reviews. Provides a directory of all users within an organization. | 89% (Based on 19 reviews) | |
Multi-Channel Access | As reported in 15 GLPI reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal. | 90% (Based on 15 reviews) |
Asset Inventory
Hardware Asset Inventory | Create an inventory of a company's hardware assets. | Not enough data | |
Software Asset Inventory | Create an inventory of a company's software assets. | Not enough data | |
Cloud Asset Inventory | Create an inventory of a company's cloud assets. | Not enough data | |
Mobile Asset Inventory | Create an inventory of a company's mobile assets. | Not enough data | |
Asset Discovery | Detect new assets as they enter a network and add them to asset inventory. | Not enough data |
Management
Central Dashboard | Provide immediate insights, information, and updates on IT assets from a central dashboard. | Not enough data | |
Asset Policy Management | Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. | Not enough data | |
Risk Management | Implement risk management policies, and push policy updates to various assets across a business network. | Not enough data | |
Integrations | Integrate with other software solutions, such as spend management and software asset management. | Not enough data |
