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Best Service Desk Software - Page 2

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Service desk software provides a ticketing platform for internal IT service management. The best service desk software serves as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.

To qualify for inclusion in the Service Desk category, a product must:

Provide an internal ticketing system for IT department inquiries
Utilize a portal for employees to submit questions, issues, or requests
Offer a knowledge base for employee self-service
Record the IT assets in use by a company and any change in asset that occurs
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Featured Service Desk Software At A Glance

ServiceNow IT Service Management
Sponsored
ServiceNow IT Service Management
Leader:
ServiceNow IT Service Management
ServiceNow IT Service Management
Highest Performer:
Helpdesk 365
Helpdesk 365
Easiest to Use:
Milvus TI
Milvus TI
Top Trending:
ServiceNow IT Service Management
ServiceNow IT Service Management
Show LessShow More
Highest Performer:
Helpdesk 365
Helpdesk 365
Easiest to Use:
Milvus TI
Milvus TI
Top Trending:
ServiceNow IT Service Management
ServiceNow IT Service Management

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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131 Listings in Service Desk Available
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    G2 Score
Siit
(25)5.0 out of 5
10th Easiest To Use in Service Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Siit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Integrations
    13
    Customer Support
    10
    Communication
    9
    Communication Efficiency
    9
    Cons
    Inadequate Reporting
    2
    Inadequate Reporting Features
    2
    Integration Issues
    2
    Connectivity Issues
    1
    Limited Customization
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Siit features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.6
    9.8
    Ticket Prioritization
    Average: 8.7
    10.0
    Automate Ticket Routing
    Average: 8.7
    9.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Siit
    Year Founded
    1976
    HQ Location
    Paris, FR
    Twitter
    @siitapp
    32 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with

Users
No information available
Industries
  • Computer Software
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
Siit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Integrations
13
Customer Support
10
Communication
9
Communication Efficiency
9
Cons
Inadequate Reporting
2
Inadequate Reporting Features
2
Integration Issues
2
Connectivity Issues
1
Limited Customization
1
View All Pros and Cons
Siit features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.6
9.8
Ticket Prioritization
Average: 8.7
10.0
Automate Ticket Routing
Average: 8.7
9.6
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Siit
Year Founded
1976
HQ Location
Paris, FR
Twitter
@siitapp
32 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Spiceworks Cloud Help Desk
(311)4.3 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing sys

    Users
    • IT Manager
    • Network Administrator
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 65% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spiceworks Cloud Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Collaboration
    1
    Communication Efficiency
    1
    Efficiency
    1
    Incident Management
    1
    Team Collaboration
    1
    Cons
    Connectivity Issues
    1
    Integration Issues
    1
    Limited Functionality
    1
    Missing Features
    1
    Notification Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiceworks Cloud Help Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
    8.8
    Ticket Prioritization
    Average: 8.7
    9.0
    Automate Ticket Routing
    Average: 8.7
    8.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ziff Davis
    Year Founded
    1995
    HQ Location
    New York
    Twitter
    @ziffdavis
    1,410 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,594 employees on LinkedIn®
    Ownership
    NASDAQ: ZD
Product Description
How are these determined?Information
This description is provided by the seller.

Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing sys

Users
  • IT Manager
  • Network Administrator
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 65% Mid-Market
  • 23% Small-Business
Spiceworks Cloud Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Collaboration
1
Communication Efficiency
1
Efficiency
1
Incident Management
1
Team Collaboration
1
Cons
Connectivity Issues
1
Integration Issues
1
Limited Functionality
1
Missing Features
1
Notification Issues
1
View All Pros and Cons
Spiceworks Cloud Help Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
9.0
Automate Ticket Routing
Average: 8.7
8.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Ziff Davis
Year Founded
1995
HQ Location
New York
Twitter
@ziffdavis
1,410 Twitter followers
LinkedIn® Page
www.linkedin.com
6,594 employees on LinkedIn®
Ownership
NASDAQ: ZD
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Alloy Navigator
(93)4.8 out of 5
14th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, networ

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 66% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Alloy Navigator Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Asset Management
    31
    Ease of Use
    30
    Ticket Management
    27
    Ticketing System
    26
    Automation
    20
    Cons
    Learning Curve
    12
    Complex Setup
    11
    Limited Customization
    11
    Setup Difficulty
    10
    Poor Interface Design
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alloy Navigator features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Ticket Prioritization
    Average: 8.7
    8.9
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alloy Software
    Year Founded
    2002
    HQ Location
    Bloomfield, NJ
    Twitter
    @AlloySoftware
    470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, networ

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 66% Small-Business
  • 30% Mid-Market
Alloy Navigator Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Asset Management
31
Ease of Use
30
Ticket Management
27
Ticketing System
26
Automation
20
Cons
Learning Curve
12
Complex Setup
11
Limited Customization
11
Setup Difficulty
10
Poor Interface Design
8
View All Pros and Cons
Alloy Navigator features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.6
9.2
Ticket Prioritization
Average: 8.7
8.9
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Alloy Software
Year Founded
2002
HQ Location
Bloomfield, NJ
Twitter
@AlloySoftware
470 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Azure Service Health
(22)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Azure Service Health notifies you and your teams when issues in Azure services affect your business-critical resources,, helps you understand the impacts of the issue, and keeps you updated as the iss

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Azure Service Health Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Notifications
    4
    Cloud Services
    3
    Dashboard Features
    2
    User Interface
    2
    Comprehensive Monitoring
    1
    Cons
    Slow Performance
    2
    Alert Issues
    1
    Dashboard Issues
    1
    Inadequate Monitoring
    1
    Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Azure Service Health features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.6
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,087,692 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Azure Service Health notifies you and your teams when issues in Azure services affect your business-critical resources,, helps you understand the impacts of the issue, and keeps you updated as the iss

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
Azure Service Health Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
4
Cloud Services
3
Dashboard Features
2
User Interface
2
Comprehensive Monitoring
1
Cons
Slow Performance
2
Alert Issues
1
Dashboard Issues
1
Inadequate Monitoring
1
Learning Curve
1
View All Pros and Cons
Azure Service Health features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.6
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,087,692 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
Rezolve.ai
(38)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 71% Mid-Market
    • 18% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rezolve.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Ease of Use
    10
    Helpful
    10
    Setup Ease
    5
    Communication Efficiency
    4
    Cons
    Missing Features
    3
    Limited Features
    2
    Software Reliability
    2
    Technical Issues
    2
    App Glitches
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rezolve.ai features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.6
    8.4
    Ticket Prioritization
    Average: 8.7
    8.8
    Automate Ticket Routing
    Average: 8.7
    8.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rezolve AI
    Year Founded
    2017
    HQ Location
    Dublin, US
    Twitter
    @rezolve_ai
    458 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    134 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 71% Mid-Market
  • 18% Enterprise
Rezolve.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Ease of Use
10
Helpful
10
Setup Ease
5
Communication Efficiency
4
Cons
Missing Features
3
Limited Features
2
Software Reliability
2
Technical Issues
2
App Glitches
1
View All Pros and Cons
Rezolve.ai features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.6
8.4
Ticket Prioritization
Average: 8.7
8.8
Automate Ticket Routing
Average: 8.7
8.6
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Rezolve AI
Year Founded
2017
HQ Location
Dublin, US
Twitter
@rezolve_ai
458 Twitter followers
LinkedIn® Page
www.linkedin.com
134 employees on LinkedIn®
Wolken Service Desk
(15)4.7 out of 5
15th Easiest To Use in Service Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently mana

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 27% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wolken Service Desk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.6
    9.7
    Ticket Prioritization
    Average: 8.7
    9.2
    Automate Ticket Routing
    Average: 8.7
    9.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wolken Software
    Company Website
    Year Founded
    2011
    HQ Location
    Cupertino, USA
    Twitter
    @wolkensoftware
    213 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    209 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently mana

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 27% Small-Business
Wolken Service Desk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.6
9.7
Ticket Prioritization
Average: 8.7
9.2
Automate Ticket Routing
Average: 8.7
9.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Wolken Software
Company Website
Year Founded
2011
HQ Location
Cupertino, USA
Twitter
@wolkensoftware
213 Twitter followers
LinkedIn® Page
www.linkedin.com
209 employees on LinkedIn®
LogMeIn Resolve
(441)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and secu

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Resolve Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Remote Control
    28
    Remote Access
    25
    Remote Support
    24
    Customer Support
    23
    Cons
    Remote Access Issues
    14
    Expensive
    12
    Slow Performance
    12
    Technical Issues
    10
    Connection Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Resolve features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.6
    8.2
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and secu

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
LogMeIn Resolve Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Remote Control
28
Remote Access
25
Remote Support
24
Customer Support
23
Cons
Remote Access Issues
14
Expensive
12
Slow Performance
12
Technical Issues
10
Connection Issues
9
View All Pros and Cons
LogMeIn Resolve features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.6
8.2
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,357 Twitter followers
LinkedIn® Page
www.linkedin.com
1,029 employees on LinkedIn®
Vivantio
(298)4.3 out of 5
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vivantio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    73
    Efficiency
    35
    Features
    33
    Helpful
    32
    Customizability
    31
    Cons
    Learning Curve
    19
    Ticketing Issues
    19
    Complexity
    16
    Improvement Needed
    15
    Missing Features
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
    8.8
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
73
Efficiency
35
Features
33
Helpful
32
Customizability
31
Cons
Learning Curve
19
Ticketing Issues
19
Complexity
16
Improvement Needed
15
Missing Features
14
View All Pros and Cons
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Vivantio
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
110 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Motadata ServiceOps
(22)4.6 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that empowers IT organizations to rapidly

    Users
    No information available
    Industries
    • Computer & Network Security
    • Information Technology and Services
    Market Segment
    • 68% Mid-Market
    • 18% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Motadata ServiceOps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Asset Management
    5
    Customer Support
    4
    Ease of Use
    3
    Features
    3
    Ticketing System
    3
    Cons
    Installation Issues
    1
    Integration Issues
    1
    Learning Curve
    1
    Setup Complexity
    1
    Steep Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Motadata ServiceOps features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.6
    9.4
    Ticket Prioritization
    Average: 8.7
    8.8
    Automate Ticket Routing
    Average: 8.7
    9.4
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mindarray Systems
    Year Founded
    2010
    HQ Location
    Ahmedabad, India
    Twitter
    @MindArraySystem
    153 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that empowers IT organizations to rapidly

Users
No information available
Industries
  • Computer & Network Security
  • Information Technology and Services
Market Segment
  • 68% Mid-Market
  • 18% Enterprise
Motadata ServiceOps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Asset Management
5
Customer Support
4
Ease of Use
3
Features
3
Ticketing System
3
Cons
Installation Issues
1
Integration Issues
1
Learning Curve
1
Setup Complexity
1
Steep Learning Curve
1
View All Pros and Cons
Motadata ServiceOps features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.6
9.4
Ticket Prioritization
Average: 8.7
8.8
Automate Ticket Routing
Average: 8.7
9.4
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Mindarray Systems
Year Founded
2010
HQ Location
Ahmedabad, India
Twitter
@MindArraySystem
153 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
LogMeIn Rescue
(198)4.6 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Remote Access
    5
    Remote Control
    4
    Remote Support
    4
    Customer Support
    3
    Cons
    Expensive
    2
    Ticketing Issues
    2
    Admin
    1
    App Stability
    1
    Complex Administration
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.6
    8.8
    Ticket Prioritization
    Average: 8.7
    8.7
    Automate Ticket Routing
    Average: 8.7
    8.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Remote Access
5
Remote Control
4
Remote Support
4
Customer Support
3
Cons
Expensive
2
Ticketing Issues
2
Admin
1
App Stability
1
Complex Administration
1
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
8.6
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,357 Twitter followers
LinkedIn® Page
www.linkedin.com
1,029 employees on LinkedIn®
GLPI
(39)4.6 out of 5
Save to My Lists
Entry Level Price:€19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 36% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GLPI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Asset Management
    1
    Continuous Improvement
    1
    Customer Support
    1
    Dashboard Customization
    1
    Cons
    Complex Configuration
    1
    Inadequate Reporting
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GLPI features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.6
    8.8
    Ticket Prioritization
    Average: 8.7
    9.4
    Automate Ticket Routing
    Average: 8.7
    7.9
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TECLIB
    Year Founded
    2015
    HQ Location
    Paris, Île-de-France
    Twitter
    @Teclib
    405 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1.

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 36% Mid-Market
  • 31% Small-Business
GLPI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Asset Management
1
Continuous Improvement
1
Customer Support
1
Dashboard Customization
1
Cons
Complex Configuration
1
Inadequate Reporting
1
View All Pros and Cons
GLPI features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
9.4
Automate Ticket Routing
Average: 8.7
7.9
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
TECLIB
Year Founded
2015
HQ Location
Paris, Île-de-France
Twitter
@Teclib
405 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
SymphonyAI IT Service Management
(68)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automa

    Users
    No information available
    Industries
    • Information Technology and Services
    • Automotive
    Market Segment
    • 68% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SymphonyAI IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    2
    Automation Efficiency
    1
    Configuration Ease
    1
    Customizability
    1
    Ease of Use
    1
    Cons
    Complex Configuration
    1
    Complexity
    1
    Complex Setup
    1
    Expensive
    1
    Filtering Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SymphonyAI IT Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.6
    8.6
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    8.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SymphonyAI
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @SymphonySummit
    475 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,052 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automa

Users
No information available
Industries
  • Information Technology and Services
  • Automotive
Market Segment
  • 68% Enterprise
  • 32% Mid-Market
SymphonyAI IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
2
Automation Efficiency
1
Configuration Ease
1
Customizability
1
Ease of Use
1
Cons
Complex Configuration
1
Complexity
1
Complex Setup
1
Expensive
1
Filtering Issues
1
View All Pros and Cons
SymphonyAI IT Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.6
8.6
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
SymphonyAI
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@SymphonySummit
475 Twitter followers
LinkedIn® Page
www.linkedin.com
2,052 employees on LinkedIn®
ConnectWise PSA
(515)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

    Users
    • President
    • Network Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools.
    • Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features.
    • Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise PSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Integration
    20
    Feature Richness
    15
    Integrations
    15
    Customer Support
    13
    Cons
    Learning Curve
    24
    Poor Customer Support
    16
    Complex Usability
    15
    Missing Features
    13
    Performance Issues
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise PSA features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 8.6
    7.3
    Ticket Prioritization
    Average: 8.7
    7.6
    Automate Ticket Routing
    Average: 8.7
    6.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,933 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,439 employees on LinkedIn®
    Phone
    800-671-6898
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

Users
  • President
  • Network Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools.
  • Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features.
  • Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
ConnectWise PSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Integration
20
Feature Richness
15
Integrations
15
Customer Support
13
Cons
Learning Curve
24
Poor Customer Support
16
Complex Usability
15
Missing Features
13
Performance Issues
10
View All Pros and Cons
ConnectWise PSA features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.6
7.3
Ticket Prioritization
Average: 8.7
7.6
Automate Ticket Routing
Average: 8.7
6.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
ConnectWise
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,933 Twitter followers
LinkedIn® Page
www.linkedin.com
3,439 employees on LinkedIn®
Phone
800-671-6898
TOPdesk
(30)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TOPdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    2
    Asset Management
    1
    Automation
    1
    Customer Support
    1
    Ease of Use
    1
    Cons
    Ticketing Issues
    2
    Access Control
    1
    Learning Curve
    1
    Missing Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TOPdesk features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.6
    8.4
    Ticket Prioritization
    Average: 8.7
    8.8
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TOPdesk
    HQ Location
    Delft, Zuid-Holland
    Twitter
    @TOPdesk
    1,762 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    763 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 40% Enterprise
TOPdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
2
Asset Management
1
Automation
1
Customer Support
1
Ease of Use
1
Cons
Ticketing Issues
2
Access Control
1
Learning Curve
1
Missing Features
1
View All Pros and Cons
TOPdesk features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.6
8.4
Ticket Prioritization
Average: 8.7
8.8
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
TOPdesk
HQ Location
Delft, Zuid-Holland
Twitter
@TOPdesk
1,762 Twitter followers
LinkedIn® Page
www.linkedin.com
763 employees on LinkedIn®
SolarWinds Web Help Desk
(58)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str

    Users
    No information available
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 62% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds Web Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Cons
    Feature Issues
    1
    Missing Features
    1
    Outdated Interface
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.6
    8.7
    Ticket Prioritization
    Average: 8.7
    8.7
    Automate Ticket Routing
    Average: 8.7
    7.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,661 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,823 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str

Users
No information available
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 62% Mid-Market
  • 22% Enterprise
SolarWinds Web Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Feature Issues
1
Missing Features
1
Outdated Interface
1
View All Pros and Cons
SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.6
8.7
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
7.1
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,661 Twitter followers
LinkedIn® Page
www.linkedin.com
2,823 employees on LinkedIn®
Ownership
NYSE: SWI
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