# Best Digital Experience Monitoring (DEM) Software ## How Many Digital Experience Monitoring (DEM) Software Products Does G2 Track? **Total Products under this Category:** 60 ### Category Stats (Jul 2026) - **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** OpManager Nexus (+0.73%) - Among all products in this category, OpManager Nexus recorded the largest rating increase compared to last month _Last updated: July 27, 2026_ ## How Does G2 Rank Digital Experience Monitoring (DEM) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,800+ Authentic Reviews - 60+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Digital Experience Monitoring (DEM) Software ![G2 Grid® for Digital Experience Monitoring (DEM) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-experience-monitoring-dem/grids.png?focus%5B%5D=3824&focus%5B%5D=28305&focus%5B%5D=17351&focus%5B%5D=27540&focus%5B%5D=2056&focus%5B%5D=23848&focus%5B%5D=139215&focus%5B%5D=96648) Highlighted products: Datadog, Contentsquare, OpManager Nexus, IBM Instana, Dynatrace, Glassbox, New Relic, and Cyara Platform. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-experience-monitoring-dem/grids.json?focus%5B%5D=datadog&focus%5B%5D=contentsquare&focus%5B%5D=opmanager-nexus&focus%5B%5D=ibm-instana&focus%5B%5D=dynatrace&focus%5B%5D=glassbox&focus%5B%5D=new-relic&focus%5B%5D=cyara-platform) **Sponsored** ### Centreon Experience Monitoring Centreon Experience Monitoring is a software solution designed to help organizations monitor and analyze the performance of their websites and web applications from the end-user perspective. By focusing on user experience indicators such as page load times, errors, availability, and the performance of key user journeys, Centreon Experience Monitoring provides valuable insights that enable both technical and non-technical teams to understand how digital services perform for users. This software solution is particularly beneficial for a wide range of teams, including IT operations, DevOps, digital marketing, e-commerce, and product management. All these teams share the responsibility for ensuring the reliability and performance of online services. Centreon Experience Monitoring fosters collaboration among these diverse groups by offering a unified view of user experience and technical data, facilitating effective communication and problem-solving. The tool is designed to accommodate users with varying levels of technical expertise, ensuring that everyone can access and interpret the performance data relevant to their roles. Centreon Experience Monitoring employs two key monitoring approaches: Real User Monitoring (RUM) and Synthetic Transaction Monitoring. RUM gathers data from actual visitors, capturing performance metrics across different devices, browsers, and geographical locations. This real-time data provides an authentic understanding of user experiences. Conversely, Synthetic Monitoring simulates user actions, such as accessing a webpage or completing a transaction, allowing organizations to proactively identify issues before they affect users. This dual approach ensures comprehensive coverage of user experience monitoring, enabling teams to address potential problems effectively. The software includes a variety of features that enhance its usability and effectiveness. Users benefit from intuitive dashboards, key performance indicators (KPIs), and visualizations that simplify the exploration of performance data. This accessibility allows users to pinpoint performance degradations and investigate root causes without requiring extensive technical knowledge. For those with a technical background, Centreon Experience Monitoring offers detailed metrics that support troubleshooting and incident resolution. Additionally, alerts and notifications help organizations identify performance issues early, while historical analysis tools enable tracking of performance trends over time. By making digital performance data accessible, actionable, and shareable across teams, Centreon Experience Monitoring helps organizations align technical performance with user experience and business objectives. This alignment is crucial for enhancing overall service reliability and ensuring that online business activities run smoothly, ultimately contributing to improved user satisfaction and engagement. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1799&secure%5Bchosen_at%5D=2026-07-27T22%3A57%3A35Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1615463&secure%5Bresource_id%5D=1799&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-experience-monitoring-dem&secure%5Btoken%5D=475f8403062691fb7dc4db30be8ed183741c6606e4ebd01132bf6cb94f1e8096&secure%5Burl%5D=https%3A%2F%2Fwww.centreon.com%2Fcentreon-dem-product-overview%2F&secure%5Burl_type%5D=paid_promos) ### [Datadog](https://www.g2.com/products/datadog/reviews) Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 715 #### How Do G2 Users Rate Datadog? - **Behavioral Analysis:** 7.5/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 8.3/10 (Category avg: 9.0/10) - **Alerts:** 7.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Datadog? - **Seller:** [Datadog](https://www.g2.com/sellers/datadog) - **Company Website:** https://www.datadoghq.com/ - **Year Founded:** 2010 - **HQ Location:** New York - **Twitter:** @datadoghq (51,207 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1066442/ (9,386 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Medium, 34% Large #### What Do G2 Reviewers Say About Datadog? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Datadog, appreciating intuitive dashboards and seamless integrations for monitoring. - Users value the **user-friendly monitoring features** of Datadog, appreciating its intuitive dashboards and quick integrations. - Users value the **real-time monitoring** capabilities of Datadog, enhancing their operational awareness and response times. - Users appreciate the **user-friendly interface** and **robust features** of Datadog for seamless monitoring and integration. - Users value the **intuitive dashboard creation** in Datadog, making monitoring easy and effective across various environments. ##### Cons - Users feel that Datadog's pricing is **expensive** , suggesting it should be more affordable for better access. - Users find the **learning curve steep** , with many features overwhelming and requiring a higher level of experience. - Users find the **pricing issues** of Datadog concerning, citing high costs that escalate unpredictably with added features. - Users feel the **cost is too high** , especially as expenses can scale unpredictably with additional features and logs. - Users report a **steep learning curve** with Datadog, finding setup and usage challenging for newcomers. #### What Are Recent G2 Reviews of Datadog? **["Faster incident detection and root-cause analysis, leading to better customer experience."](https://www.g2.com/survey_responses/datadog-review-12850013)** **Rating:** 4.5/5.0 stars _— Bertrand P._ [Read full review](https://www.g2.com/survey_responses/datadog-review-12850013) **["Datadog: Unified Logs, Metrics & Traces for Real-Time Visibility and Faster Debugging"](https://www.g2.com/survey_responses/datadog-review-13049319)** **Rating:** 4.5/5.0 stars _— Anshul S._ [Read full review](https://www.g2.com/survey_responses/datadog-review-13049319) ### [Contentsquare](https://www.g2.com/products/contentsquare/reviews) Contentsquare is an AI-powered experience intelligence platform designed to help businesses understand customer behavior and optimize user engagement across digital channels. By capturing and analyzing high-fidelity behavioral and performance data from both web and mobile environments, Contentsquare provides teams with the insights necessary to enhance customer experiences, drive conversions, and ultimately increase customer lifetime value. This platform caters to a diverse range of industries and is particularly beneficial for enterprise brands looking to gain a deeper understanding of their customers. With over 2,000 trusted clients, Contentsquare is utilized by marketing, product, and UX teams to identify the reasons behind customer engagement or abandonment. The platform's ability to transform complex data into actionable insights allows organizations to make informed decisions that improve user experiences and boost overall performance. Contentsquare distinguishes itself from traditional analytics solutions by not only reporting on what has happened but also providing explanations for why certain behaviors occur. This is achieved through immersive visualizations that illustrate user journeys and interactions, coupled with AI-powered insights that highlight key trends and anomalies. The platform encompasses various analytical components, including Experience Analytics, Experience Monitoring, Product Analytics, and Voice of Customer, creating a comprehensive ecosystem for understanding customer dynamics. Key features of Contentsquare include its ability to visualize user interactions in real-time, monitor website performance, and analyze product usage patterns. These features empower teams to pinpoint areas of friction within the customer journey, enabling them to implement targeted improvements. Additionally, the Voice of Customer functionality allows businesses to gather and analyze customer feedback, further enriching the understanding of user needs and preferences. By leveraging these insights, organizations can reduce customer frustration, enhance satisfaction, and foster long-term loyalty. In summary, Contentsquare stands out in the experience intelligence category by offering a holistic approach to understanding customer behavior. Its combination of advanced analytics, AI-driven insights, and user-friendly visualizations equips teams with the tools they need to optimize digital experiences effectively. As businesses continue to navigate the complexities of customer engagement, Contentsquare provides a robust solution for driving meaningful improvements and achieving strategic objectives. **Average Rating:** 4.6/5.0 **Total Reviews:** 630 #### How Do G2 Users Rate Contentsquare? - **Behavioral Analysis:** 9.7/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.0/10 (Category avg: 9.0/10) - **Alerts:** 8.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Contentsquare? - **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare) - **Company Website:** https://www.contentsquare.com - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @Contentsquare (6,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2566485/ (1,696 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Digital Analyst, Digital Experience Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 45% Large, 33% Medium #### What Do G2 Reviewers Say About Contentsquare? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **powerful insights** from Contentsquare, enhancing customer journeys and driving digital marketing success. - Users value the **effortless user behavior tracking** and insightful analytics that drive data-informed decisions with Contentsquare. - Users find **Contentsquare exceptionally easy to use** , allowing seamless tracking and analysis of user behavior and engagement. - Users highly value the **insightful customer understanding** provided by Contentsquare, enhancing our eCommerce strategies effectively. - Users value the **comprehensive journey analysis** provided by Contentsquare, enhancing insights into customer behaviors and experiences. ##### Cons - Users find a lack of **missing features** for qualitative feedback integration and traffic analysis in Contentsquare. - Users find the **complex features** of Contentsquare overwhelming, complicating usability and setup for effective application. - Users find the **implementation process challenging** , especially when tracking additional data and managing URL mappings effectively. - Users find the **steep learning curve** of Contentsquare challenging, often requiring significant time and effort to master. - Users face a **steep learning curve** due to complex mappings and confusing UI, making mastery challenging. #### What Are Recent G2 Reviews of Contentsquare? **["Deep Website Insights with an Intuitive Interface"](https://www.g2.com/survey_responses/contentsquare-review-13066116)** **Rating:** 5.0/5.0 stars _— Kunal D._ [Read full review](https://www.g2.com/survey_responses/contentsquare-review-13066116) **["CSQ DXA Turns Complex Behavioural Data Into Clear, Collaborative Insights"](https://www.g2.com/survey_responses/contentsquare-review-12762090)** **Rating:** 5.0/5.0 stars _— David W._ [Read full review](https://www.g2.com/survey_responses/contentsquare-review-12762090) ### [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) OpManager Nexus is a full-stack observability platform that helps IT teams monitor and manage their entire infrastructure, including networks, servers, applications, databases, and websites, from a single console. Designed for mid-size to large organizations managing hybrid and on-premises environments, OpManager Nexus provides deep visibility across every layer of the IT stack. IT teams gain a consolidated view of their infrastructure, eliminating the need for multiple disconnected monitoring tools and reducing the operational overhead that comes with managing them. This unified approach enables faster decision-making and helps organizations maintain service reliability across complex, distributed environments where downtime can have a direct impact on business continuity. OpManager Nexus includes AIOps capabilities that go beyond traditional monitoring. Agentic AI and generative AI integrations automate routine diagnostics and accelerate issue resolution, while smart event correlation identifies relationships between alerts across the stack. Together, these capabilities help IT teams detect issues early, cut through alert noise, and resolve problems before they impact end users or broader business operations. For IT teams dealing with high volumes of events across large environments, this level of automation significantly reduces the time spent on manual troubleshooting. On the deployment front, OpManager Nexus supports both on-premises installation and cloud access (powered by Site24x7) through ManageEngine's private datacenters. Organizations can choose the model that aligns with their infrastructure strategy, security policies, and compliance requirements, without compromising on monitoring depth or platform capability. As part of the ManageEngine ecosystem, OpManager Nexus integrates natively with ITSM, analytics, and security tools, giving IT teams the full operational context needed to manage infrastructure performance and respond to incidents end to end. **Average Rating:** 4.6/5.0 **Total Reviews:** 222 #### How Do G2 Users Rate OpManager Nexus? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind OpManager Nexus? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** https://www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 55% Medium, 31% Large #### What Do G2 Reviewers Say About OpManager Nexus? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **monitoring capabilities** of OpManager Nexus, praising its ease of use and effective real-time alerting. - Users value the **real-time monitoring** of OpManager Nexus, enhancing issue resolution and maintaining system efficiency. - Users appreciate the **ease of use** of OpManager Nexus, which simplifies monitoring and management of critical systems. - Users value the **intuitive user interface** of OpManager Nexus, enhancing their monitoring experience with easy navigation and alerts. - Users value the **comprehensive monitoring** capabilities of OpManager Nexus for enhanced server and network management. ##### Cons - Users find that the **complexity of setup** for OpManager Nexus can lead to difficulties in management and notifications. - Users find the **complex configuration** of OpManager challenging, especially during initial setup and management of alerts. - Users find the **complex setup** of OpManager Nexus challenging, especially during the initial onboarding process. - Users note **missing features** in OpManager Nexus, with some advanced options locked behind higher editions, limiting functionality. - Users find the **difficult configuration** of OpManager challenging, often leading to excessive alerts without proper adjustments. #### What Are Recent G2 Reviews of OpManager Nexus? **["Clear Dashboards and Proactive Alerts for Full Infrastructure Visibility"](https://www.g2.com/survey_responses/opmanager-nexus-review-13121842)** **Rating:** 4.5/5.0 stars _— Tarun A._ [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-13121842) **["Centralized NOC Dashboards and Real-Time Monitoring Made Simple"](https://www.g2.com/survey_responses/opmanager-nexus-review-13134137)** **Rating:** 5.0/5.0 stars _— Francesco T._ [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-13134137) ### [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace. **Average Rating:** 4.4/5.0 **Total Reviews:** 469 #### How Do G2 Users Rate IBM Instana? - **Behavioral Analysis:** 9.2/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 10.0/10 (Category avg: 9.0/10) - **Alerts:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind IBM Instana? - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Medium, 36% Large #### What Do G2 Reviewers Say About IBM Instana? _AI-generated summary from verified user reviews_ ##### Pros - Users find IBM Instana's **ease of use** remarkable, simplifying complex application monitoring and providing excellent support. - Users value the **effortless monitoring** with IBM Instana, relishing real-time visibility and automatic service mapping. - Users appreciate the **real-time monitoring** capabilities of IBM Instana, making root cause analysis effortless and efficient. - Users appreciate the **effortless monitoring capabilities** of IBM Instana, enhancing visibility and simplifying application management. - Users find the **easy setup** of IBM Instana allows effortless monitoring and quick real-time insights without manual configurations. ##### Cons - Users find the pricing of IBM Instana to be **expensive** , especially as their infrastructure scales. - Users encounter **busy UI issues** that complicate data analysis and require time to acclimate fully. - Users find the **learning curve steep** , making setup and customization more challenging than with other monitoring tools. - Users find the **difficult learning curve** of IBM Instana challenging, especially for new users navigating the interface. - Users note the **expensive pricing** of IBM Instana, especially as infrastructure scales, which can be a concern. #### What Are Recent G2 Reviews of IBM Instana? **["Powerful Analytics and Automation Drive Exceptional Performance"](https://www.g2.com/survey_responses/ibm-instana-review-12064579)** **Rating:** 4.5/5.0 stars _— Konjengbam M._ [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12064579) **["Comprehensive Monitoring, Steep Learning Curve"](https://www.g2.com/survey_responses/ibm-instana-review-13089173)** **Rating:** 4.5/5.0 stars _— Aleksander M._ [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-13089173) ### [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,234 #### How Do G2 Users Rate Dynatrace? - **Behavioral Analysis:** 8.5/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.2/10 (Category avg: 9.0/10) - **Alerts:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Dynatrace? - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace (18,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (6,060 employees on LinkedIn®) - **Ownership:** NYSE: DT #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Large, 23% Medium #### What Do G2 Reviewers Say About Dynatrace? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Dynatrace, highlighting its intuitive navigation and quick installation process. - Users value the **real-time break point feature** for debugging code in production, enhancing their development process. - Users commend the **quick information gathering** of Dynatrace, enhancing bug detection and overall debugging efficiency. - Users value the **comprehensive data gathering** capabilities of Dynatrace, enabling efficient bug detection without production interruptions. - Users find **monitoring** capabilities invaluable for quick insights and timely alerts on system issues, enhancing reliability. ##### Cons - Users find the **learning curve steep** , with challenges in instrumentation and understanding the system effectively. - Users are frustrated with **missing features** in Dynatrace, impacting data extraction and overall usability. - Users find the **complexity of instrumentation** with Dynatrace can hinder effective problem investigation and ease of use. - Users feel the **UI could be less cluttered** , making navigation and log viewing cumbersome for newcomers. - Users find the **steep learning curve** of Dynatrace challenging, making it difficult to fully utilize its features. #### What Are Recent G2 Reviews of Dynatrace? **["Comprehensive Observability, Excellent AI, but Complex Pricing"](https://www.g2.com/survey_responses/dynatrace-review-13111992)** **Rating:** 4.0/5.0 stars _— Vishnu Vardhan N._ [Read full review](https://www.g2.com/survey_responses/dynatrace-review-13111992) **["Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring"](https://www.g2.com/survey_responses/dynatrace-review-12645823)** **Rating:** 4.5/5.0 stars _— Sabina K._ [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823) ### [Glassbox](https://www.g2.com/products/glassbox/reviews) Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 788 #### How Do G2 Users Rate Glassbox? - **Behavioral Analysis:** 9.9/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 10.0/10 (Category avg: 9.0/10) - **Alerts:** 9.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Glassbox? - **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox) - **Company Website:** https://www.glassbox.com/ - **Year Founded:** 2010 - **HQ Location:** London - **Twitter:** @GlassboxDigital (1,803 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10491772/ (278 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Digital Analyst, Product Owner - **Top Industries:** Financial Services, Insurance - **Company Size:** 77% Large, 18% Medium #### What Do G2 Reviewers Say About Glassbox? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making. - Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively. - Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities. - Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience. - Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information. ##### Cons - Users are frustrated by **session issues** , including split links, limited history access, and slow query responses. - Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface. - Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability. - Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox. - Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality. #### What Are Recent G2 Reviews of Glassbox? **["Essential for Identifying User Friction Points"](https://www.g2.com/survey_responses/glassbox-review-12699865)** **Rating:** 4.0/5.0 stars _— Basma K._ [Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865) **["Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays"](https://www.g2.com/survey_responses/glassbox-review-11982027)** **Rating:** 5.0/5.0 stars _— ADITYA T._ [Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027) ### [New Relic](https://www.g2.com/products/new-relic/reviews) New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth. The platform brings together Application Performance Monitoring (APM), infrastructure monitoring, log management, digital experience monitoring (DEM), container monitoring, and AIOps into one cohesive interface. Powered by an advanced AI engine, New Relic automatically pairs telemetry data to shift problem solving from reactive debugging to proactive and predictive resolution, helping teams reduce mean time to resolution (MTTR) and eliminate digital disruptions before they impact end users. Equipped with over 500 open source integrations, New Relic seamlessly connects with your existing stack. Coupled with transparent, consumption and user-based pricing, organizations gain full predictability over their costs without sacrificing telemetry depth. **Average Rating:** 4.4/5.0 **Total Reviews:** 571 #### How Do G2 Users Rate New Relic? - **Behavioral Analysis:** 9.1/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.6/10 (Category avg: 9.0/10) - **Alerts:** 9.1/10 (Category avg: 8.8/10) #### Who Is the Company Behind New Relic? - **Seller:** [New Relic](https://www.g2.com/sellers/new-relic) - **Company Website:** https://newrelic.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @newrelic (65,727 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/426253/ (3,053 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Medium, 30% Large #### What Do G2 Reviewers Say About New Relic? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy and intuitive interface** of New Relic, simplifying navigation and usability significantly. - Users value the **real-time monitoring** capabilities of New Relic, enhancing their insights and application performance management. - Users value the **real-time monitoring** capabilities of New Relic, which enhance issue detection and resolution efficiency. - Users value the **comprehensive observability capabilities** of New Relic, enabling effective monitoring and insight into application performance. - Users appreciate the **detailed analytics** and customizable dashboards of New Relic, enhancing real-time insights and performance monitoring. ##### Cons - Users find New Relic's pricing model **expensive** , particularly for teams managing high data volumes or multiple users. - Users find the **pricing model expensive** for larger teams, particularly when dealing with high data volumes. - Users find the **steep learning curve** of New Relic challenging, requiring time to fully understand the platform. - Users find the **complexity** of New Relic's interface and pricing structure daunting, impacting ease of use. - Users find **difficult learning** curves with NRQL and feature overload, making onboarding and navigation challenging for newcomers. #### What Are Recent G2 Reviews of New Relic? **["New Relic User Experience Review"](https://www.g2.com/survey_responses/new-relic-review-10695865)** **Rating:** 5.0/5.0 stars _— bhavik m._ [Read full review](https://www.g2.com/survey_responses/new-relic-review-10695865) **["End-to-End Observability That Makes Troubleshooting Faster"](https://www.g2.com/survey_responses/new-relic-review-13057378)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/new-relic-review-13057378) ### [Cyara Platform](https://www.g2.com/products/cyara-platform/reviews) Cyara is a customer experience (CX) assurance platform designed to help organizations optimize their customer interactions across every communication channel. As a leader in AI-powered CX assurance, Cyara provides a unified platform that enables continuous testing and monitoring of voice, digital, messaging, and conversational AI channels. This comprehensive approach allows businesses to ensure that every touchpoint in the customer journey functions flawlessly, ultimately enhancing the overall customer experience. Targeted primarily at enterprises and organizations that prioritize customer satisfaction, Cyara serves a diverse range of industries, including telecommunications, finance, retail, and healthcare. The platform is particularly beneficial for teams involved in software development, quality assurance, and customer service, as it supports the entire software development lifecycle. By focusing on the customer’s perspective, Cyara helps identify and resolve issues that may impact the customer experience, ensuring that businesses can deliver secure and high-quality interactions at scale. One of the key features of the Cyara platform is its ability to handle a comprehensive range of CX development and assurance needs. From the initial design phase to functional and regression testing, user acceptance testing, load testing, and production monitoring, Cyara provides a collaborative environment where team members can share and reuse scripts and data. This streamlined approach not only enhances efficiency but also fosters teamwork, enabling organizations to work more effectively toward common goals. Cyara's automation capabilities significantly enhance productivity by allowing users to automatically discover existing customer experiences and generate test scripts with minimal manual intervention. The platform employs Robotic Process Automation (RPA) to simulate real-world customer interactions, generating thousands of automated tests that replicate actual customer contact. This level of automation not only saves time but also ensures thorough testing across a wide range of digital and voice channels, including IVR, chat, and conversational AI. Moreover, Cyara is designed to support Agile and DevOps practices, enabling organizations to accelerate development cycles while improving quality. By facilitating the generation of test cases from the design phase, the platform encourages a shift-left approach, allowing teams to identify potential issues earlier in the development process. With visualization tools and capabilities tailored for different teams, Cyara enhances collaboration and ensures that all stakeholders are aligned in their efforts to deliver an exceptional customer experience. **Average Rating:** 4.7/5.0 **Total Reviews:** 40 #### How Do G2 Users Rate Cyara Platform? - **Behavioral Analysis:** 7.7/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.5/10 (Category avg: 9.0/10) - **Alerts:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Cyara Platform? - **Seller:** [Cyara](https://www.g2.com/sellers/cyara) - **Company Website:** https://cyara.com - **Year Founded:** 2006 - **HQ Location:** Redwood City, California - **Twitter:** @cyara (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cyara/ (396 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Insurance, Financial Services - **Company Size:** 65% Large, 23% Small #### What Do G2 Reviewers Say About Cyara Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation capabilities** of Cyara Platform, significantly enhancing testing efficiency and reducing bugs in production. - Users appreciate the **excellent customer support** of the Cyara Platform, ensuring smooth issue resolution during testing. - Users praise the **ease of use** of Cyara Platform, highlighting its intuitive tools and simple scripting capabilities. - Users find Cyara Platform **extremely helpful** for testing NLP models, enhancing efficiency and automation in their processes. - Users appreciate the **time-saving automation** of Cyara Platform, significantly reducing manual efforts and enhancing testing efficiency. ##### Cons - Users note a **high learning curve** for new team members, making initial setup and usage challenging. - Users face a steep **learning curve** , making it challenging for new team members to adapt quickly to Cyara. - Users experience a **poor UI** that can be slow, particularly when uploading large datasets, complicating usability. - Users find the **slow loading** of the Cyara Platform frustrating, especially when uploading large datasets for training. - Users experience **slow performance** when uploading large datasets, impacting efficiency and usability of the Cyara Platform. #### What Are Recent G2 Reviews of Cyara Platform? **["Very good tool for CX automation and IVR testing"](https://www.g2.com/survey_responses/cyara-platform-review-12230122)** **Rating:** 4.0/5.0 stars _— Gaurav R._ [Read full review](https://www.g2.com/survey_responses/cyara-platform-review-12230122) **["Proactive, Automated CX Assurance Across Voice, Digital, and AI Channels"](https://www.g2.com/survey_responses/cyara-platform-review-12757380)** **Rating:** 5.0/5.0 stars _— Pablo C._ [Read full review](https://www.g2.com/survey_responses/cyara-platform-review-12757380) ### [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 822 #### How Do G2 Users Rate SolarWinds Observability? - **Behavioral Analysis:** 7.2/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 8.3/10 (Category avg: 9.0/10) - **Alerts:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind SolarWinds Observability? - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Large, 35% Medium #### What Do G2 Reviewers Say About SolarWinds Observability? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of SolarWinds Observability, appreciating its intuitive interface and unified dashboards. - Users appreciate the **comprehensive visibility** with SolarWinds Observability, enhancing system management and performance monitoring effortlessly. - Users appreciate the **visibility** provided by SolarWinds Observability, making system management and performance monitoring effortless. - Users appreciate the **real-time monitoring** of SolarWinds Observability, which enhances system management and troubleshooting efficiency. - Users appreciate the **easy-to-read dashboards** of SolarWinds Observability, making monitoring and system management seamless and efficient. ##### Cons - Users face a **significant learning curve** in leveraging advanced features and navigating the setup and configuration process. - Users find the **pricing to be steep** , especially with costs increasing rapidly as more features are utilized. - Users find SolarWinds Observability **not user-friendly** due to a difficult new interface and outdated setup documentation. - Users face **integration issues** due to limited out-of-the-box support and challenges with setup and custom work. - Users report **poor customer support** from SolarWinds Observability, with insufficient assistance for integrations and troubleshooting issues. #### What Are Recent G2 Reviews of SolarWinds Observability? **["Powerful Database Observability"](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)** **Rating:** 4.5/5.0 stars _— Naveen T._ [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147) **["Highly recommended for organizations looking to modernize their monitoring strategy."](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564)** **Rating:** 5.0/5.0 stars _— MJ S._ [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564) ### [Conviva](https://www.g2.com/products/conviva/reviews) Conviva is a SaaS platform for digital experience and AI agent analytics and monitoring that connects real consumer interactions to real outcomes. Using full-census client-side telemetry and a patented stateful analytics engine, Conviva automatically reveals behavioral and conversational patterns across all consumer interactions and conversations with apps, websites, and AI agents, uncovering growth opportunities and sources of friction, inefficiency, and confusion that traditional analytics miss. The platform provides an objective, consumer-perspective view of experience and continuously prioritizes improvements based on business impact, helping teams deliver more predictable and outcome-driven digital experiences. Experience and engagement patterns reflect how customers and segments actually behave with digital products, where they come from, what they do post-click, and what their outcomes are. Experience-pattern intelligence is the ability to interpret every interaction as a behavioral sequence and tie those sequences directly to outcomes. Conviva® Digital Product Insights (DPI) delivers a new way to view and understand digital product performance through the lens of consumer experience. It surfaces experience and engagement patterns from every digital interaction—across AI agents, apps, and websites—and links them to business outcomes, automatically surfacing growth opportunities and alerting teams when issues arise. With Digital Product Insights, product, growth marketing, and engineering teams can see not just what happened, but why customers drop off or fail to reach expected milestones and outcomes. Conviva® Video Streaming Insights (VSI) delivers real-time performance analytics and AI-powered insights to help enterprise streaming platforms optimize viewer experience at any scale. It tracks every aspect of each stream—spanning programs, devices, and networks—to simplify audience and content analysis, measure and optimize performance, and detect issues with root cause across the entire delivery chain. With AI-powered anomaly detection, it continuously monitors tens of thousands of fine-grained viewer cohorts in real time, pinpointing issues such as buffering, startup delays, stream failures, and bitrate drops, and showing which viewers are affected, why, and how to resolve issues before they impact viewers’ quality of experience. All Conviva products are built on the Conviva Digital Intelligence Platform. The Conviva® Digital Intelligence Platform is a cloud-based analytics platform built for high-scale, real-time data processing and AI-powered insights. Processing data 10X more efficiently than other platforms, it powers all Conviva products with its advanced technologies. The platform simplifies and centralizes data and AI-assisted semantic management, supports flexible metric and flow creation without client-side compute, and computes stateful metrics to link end-user experience directly to outcomes. With AI-powered, high-dimensional analytics, it automatically creates fine-grained cohorts to reveal growth opportunities or detect anomalies that impact outcomes, with root-cause clarity. **Average Rating:** 4.5/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate Conviva? - **Behavioral Analysis:** 8.6/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Alerts:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Conviva? - **Seller:** [Conviva](https://www.g2.com/sellers/conviva) - **Company Website:** https://www.conviva.com/ - **Year Founded:** 2006 - **HQ Location:** Foster City, CA - **Twitter:** @conviva (12,682 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/224232 (567 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Broadcast Media, Entertainment - **Company Size:** 51% Large, 43% Medium #### What Do G2 Reviewers Say About Conviva? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Conviva, finding it reliable and simple to navigate for data insights. - Users value the **comprehensive insights** of Conviva, enhancing decision-making with real-time data and detailed reporting capabilities. - Users value the **real-time analytics** of Conviva, enabling quick insights into streaming performance and user behavior. - Users value the **real-time insights** of Conviva, greatly enhancing performance diagnosis and user experience across their platforms. - Users appreciate the **customizable dashboards** of Conviva, enhancing their ability to monitor and optimize streaming performance effectively. ##### Cons - Users find the **steep learning curve** of Conviva challenging, requiring time and training to navigate its complexity. - Users face a significant **learning curve** with Conviva's complex interface, impacting their ability to utilize its powerful features effectively. - Users find Conviva's interface **not intuitive** , with a steep learning curve for new users and complex features. - Users face challenges with **dashboard issues** , including clunky UI and difficulties in managing shared dashboards and settings. - Users find the **missing features** in Conviva frustrating, as they complicate data analysis and dashboard usability. #### What Are Recent G2 Reviews of Conviva? **["Good Insights with a Small Learning Curve"](https://www.g2.com/survey_responses/conviva-review-11049560)** **Rating:** 4.0/5.0 stars _— Ayush S._ [Read full review](https://www.g2.com/survey_responses/conviva-review-11049560) **["Conviva: Full-Census Ingestion at Massive Scale, Built for Operational Insights"](https://www.g2.com/survey_responses/conviva-review-12916022)** **Rating:** 4.5/5.0 stars _— Wenming L._ [Read full review](https://www.g2.com/survey_responses/conviva-review-12916022) ### [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences. Key Capabilities: • Comprehensive Monitoring and Alerting: Rakuten SixthSense Observability offers end-to-end monitoring of your applications, infrastructure, and network performance. With real-time alerting and customizable dashboards, you can quickly detect issues and gain actionable insights into the health and performance of your systems. • Distributed Tracing and Correlation: Gain full visibility into your application's performance with distributed tracing, which tracks transactions and requests across multiple services and components. This feature helps you identify bottlenecks, latency issues, and errors, making it easier to optimize your application and enhance customer experiences. • Anomaly Detection and Machine Learning: Leverage Rakuten SixthSense's advanced machine learning capabilities to automatically identify unusual patterns and deviations in application performance and resource utilization. This proactive approach enables you to detect and resolve issues before they impact your business and customers. • Advanced Analytics and Visualization: Rakuten SixthSense's rich data visualization and analytics tools allow you to dive deep into your application performance data. Generate custom reports, analyze trends, and uncover hidden patterns that can drive continuous improvement and optimization. • Log Management and Integration: Effortlessly collect, analyze, and store logs from various sources with Rakuten SixthSense's integrated log management feature. This seamless integration enables you to correlate log data with performance metrics and traces, providing a comprehensive understanding of your application's behaviour. • Scalability and Flexibility: Rakuten SixthSense Observability is built to scale with your growing business needs, supporting a wide range of applications, services, and infrastructure. Its flexible architecture allows you to customize the tool to your specific requirements and integrate it with other monitoring and observability solutions. Current Feature set: • Application Performance Monitoring: Full stack visibility across Java, PHP, Node.js, Python, Go and a lot more! Key Features include, Distributed Tracing, Profiling, Database Monitoring • Infrastructure Monitoring: Get a birds-eye view of your infrastructure health and gain granular insights with easy deployment Key Features include Kubernetes, VMs, Web Servers, Cloud Integrations • Digital Experience Monitoring: Improve the end-user experience of your applications mapped with contextual information of application performance metrics • Browser Monitoring: Metrics to optimize end users’ experience and help in improving application performance. • Mobile Monitoring: Monitor crashes, performance & usage metrics for your mobile applications • Synthetic Monitoring: Stimulate end-user transactions using low code, no code test scripts • VM Monitoring: VM monitoring capability lets you view your infrastructure performance and health of servers, virtual machines, containers, databases etc. at a glance. • SixthSense Cognitive Engine: Modern observability and the proactive approach using artificial intelligence. The application uses different AI/ML algorithms that can predict performance metrics with an accuracy of up to 98% and a confidence level of 90%. **Average Rating:** 4.6/5.0 **Total Reviews:** 52 #### How Do G2 Users Rate Rakuten SixthSense Observability? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) #### Who Is the Company Behind Rakuten SixthSense Observability? - **Seller:** [Rakuten SixthSense](https://www.g2.com/sellers/rakuten-sixthsense-f1af4c23-8be7-4bf4-a775-a4d50eebce5d) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/rakuten-sixthsense/ (5 employees on LinkedIn®) - **Ownership:** TYO: 4755 #### Who Uses This Product? - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Games - **Company Size:** 47% Large, 38% Medium #### What Do G2 Reviewers Say About Rakuten SixthSense Observability? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **deep visibility** into application performance provided by Rakuten SixthSense, enhancing proactive anomaly detection and decision-making. - Users appreciate the **efficient alerting system** , enabling quick transitions from alerts to code resolution in one dashboard. - Users value the **excellent customer support** of Rakuten SixthSense, enhancing their experience with the platform. - Users appreciate the **ease of use** of Rakuten SixthSense Observability, simplifying troubleshooting with an intuitive interface. - Users appreciate the **easy implementation** of Rakuten SixthSense Observability, making monitoring and debugging straightforward and efficient. ##### Cons - Users find the **complex setup** challenging, requiring significant onboarding effort despite responsive support for customization. - Users find the **poor documentation** of Rakuten SixthSense Observability lacking, hindering effective use and onboarding. - Users report **false positive alerts** and desire enhanced functionality for timely error record displays and notifications. - Users note the **inefficient alert system** , citing frequent false positives and lacking desired dashboard reporting features. - Users feel that **documentation needs improvement** to enhance the overall usability and user experience of the tool. #### What Are Recent G2 Reviews of Rakuten SixthSense Observability? **["A very good SAAS monitoring & observability tool"](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Games_ [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792) **["Great monitoring tool!"](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168) ### [Noibu](https://www.g2.com/products/noibu-noibu/reviews) Noibu is the leading ecommerce analytics & monitoring platform, built to surface what matters most across the customer journey, from errors and performance gaps to experience insights that influence conversion. By surfacing end-to-end shopping data, session replays, and full technical context, Noibu makes it easy to understand what’s happening on your site, why it’s happening, and what to do next. ➡️ Issue detection & alerts. Automatically detect every conversion-blocking issue, and prioritize what to fix with AI and expert verification. ➡️ Session replay. See friction through the eyes of your customer, pinpoint frustration signals, and trace blockers to their root cause. ➡️ Performance monitoring. Track trends in site speed, interactivity, and visual stability with real user data, and quantify the cost of slowdowns. ➡️ Complete technical details. Pinpoint the root cause of issues and friction with detailed stack traces, HTTP request & response data, browser and OS breakdowns, page lifecycle events, and more. ➡️ Release monitoring. Automatically track how every deployment affects errors, performance, and site health to validate impact quickly and ship with confidence. ➡️ Page analysis. See where customers click, how they engage, and what converts them with heat maps, scroll maps, and page-level diagnostics. ➡️ Seamless ecommerce workflow integrations. Connect Noibu to Jira, GitHub, GitLab, Jenkins, Slack, and more to accelerate team workflows and resolution. Noibu is trusted by some of the world’s biggest ecommerce brands across the globe. **Average Rating:** 4.6/5.0 **Total Reviews:** 53 #### How Do G2 Users Rate Noibu? - **Behavioral Analysis:** 7.7/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.0/10 (Category avg: 9.0/10) - **Alerts:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Noibu? - **Seller:** [Noibu](https://www.g2.com/sellers/noibu) - **Year Founded:** 2017 - **HQ Location:** Ottawa, Ontario - **LinkedIn® Page:** https://www.linkedin.com/company/noibu/ (107 employees on LinkedIn®) #### Who Uses This Product? - **Top Industries:** Retail - **Company Size:** 57% Medium, 32% Small #### What Do G2 Reviewers Say About Noibu? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional support team** at Noibu, highlighting their promptness and dedication to client success. - Users value the **responsive customer support** from Noibu, enhancing their experience and effective tool utilization. - Users find the **Dashboard Usability** of Noibu easy to navigate, effectively prioritizing customer-facing issues for better decision-making. - Users appreciate the **ease of learning** with Noibu, thanks to the dedicated support team that enhances their experience. - Users find Noibu's **ease of use** invaluable for gaining insights and addressing customer-facing issues effectively. ##### Cons - Users feel a strong desire for **expanded capabilities** in Noibu, indicating its limitations in meeting their needs. - Users feel the **limited analytics** of Noibu hinder their ability to fully leverage the tool's potential. - Users feel frustrated by Noibu's **limited functionality** , expressing a desire for more capabilities to enhance their experience. #### What Are Recent G2 Reviews of Noibu? **["Efficient Issue Tracking with Easy UI"](https://www.g2.com/survey_responses/noibu-review-12996183)** **Rating:** 4.0/5.0 stars _— Nicholas S._ [Read full review](https://www.g2.com/survey_responses/noibu-review-12996183) **["Powerful RUM and Session Replay That Turns Errors Into Actionable Issues"](https://www.g2.com/survey_responses/noibu-review-13105116)** **Rating:** 5.0/5.0 stars _— Eleni G._ [Read full review](https://www.g2.com/survey_responses/noibu-review-13105116) ### [Catchpoint](https://www.g2.com/products/catchpoint/reviews) The Internet relies on Catchpoint Global 5000 companies, top online retailers, financial services, cloud infrastructure and services companies, and xSPs trust Catchpoint’s Internet Performance Monitoring (IPM) to detect and resolve internal or external issues across the Internet stack before they impact customers, employees, or digital experiences. Offering Internet Synthetics, RUM, BGP, Heartbeat Monitoring, Distributed Tracing, and performance optimization with high-fidelity data and flexible visualizations, Catchpoint is powered by the world’s largest active agent network to provide real-world user experience visibility and internet stack insights that complement Application Performance Monitoring (APM) to give IT Ops team instant awareness of incidents, root cause insights, and quick resolution. **Average Rating:** 4.5/5.0 **Total Reviews:** 109 #### How Do G2 Users Rate Catchpoint? - **Behavioral Analysis:** 8.6/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 8.3/10 (Category avg: 9.0/10) - **Alerts:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Catchpoint? - **Seller:** [LogicMonitor](https://www.g2.com/sellers/logicmonitor) - **Company Website:** https://www.logicmonitor.com/ - **Year Founded:** 2007 - **HQ Location:** Santa Barbara, CA - **Twitter:** @logicmonitor (12,430 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1165219/ (1,226 employees on LinkedIn®) #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 65% Large, 22% Medium #### What Do G2 Reviewers Say About Catchpoint? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **real-time issue detection** of Catchpoint, enabling quick troubleshooting and improved performance management. - Users appreciate Catchpoint for its **effective monitoring capabilities** , providing real-time visibility and proactive issue detection. - Users value the **exceptional customer support** of Catchpoint, noting its quick and helpful responses during troubleshooting. - Users appreciate the **real-time alerting features** of Catchpoint, which enhance efficiency in identifying performance issues swiftly. - Users value the **real-time alerts** from Catchpoint, enabling swift issue detection and enhancing overall performance monitoring. ##### Cons - Users find the **pricing too high** and hope for more transparency and flexibility in costs. - Users find the **difficult learning curve** of Catchpoint challenging, especially for those unfamiliar with its extensive features. - Users find the **learning curve steep** , requiring time to master Catchpoint's extensive features and setup process. - Users find the **pricing structure** of Catchpoint to be high and less flexible for smaller teams. - Users find the **initial setup complex** , requiring time to explore features before enjoying the powerful capabilities of Catchpoint. #### What Are Recent G2 Reviews of Catchpoint? **["Ensuring smooth digital user experience"](https://www.g2.com/survey_responses/catchpoint-review-11661314)** **Rating:** 4.0/5.0 stars _— Pradyumn G._ [Read full review](https://www.g2.com/survey_responses/catchpoint-review-11661314) **["Software buyers want to hear more about Catchpoint."](https://www.g2.com/survey_responses/catchpoint-review-11657918)** **Rating:** 5.0/5.0 stars _— NAMAN GUPTA ._ [Read full review](https://www.g2.com/survey_responses/catchpoint-review-11657918) ### [ManageEngine Applications Manager](https://www.g2.com/products/manageengine-applications-manager/reviews) ManageEngine Applications Manager is an application performance & IT infrastructure monitoring solution that is designed to combat modern infrastructure problems and ensure that your business and end users are unaffected by substandard performance and downtime. By leveraging deep application performance monitoring with byte-code instrumentation, infrastructure monitoring, hybrid cloud monitoring, and digital experience monitoring from a single console, IT and DevOps teams will be able to gain code-level insights, automate their processes, pinpoint & resolve performance issues, and deliver better business outcomes. Overall, our product will help businesses optimize application usage & revenue, reduce MTTR, improve DevOps processes, migrate to the cloud with confidence, respond to incidents faster, and ensure seamless user experiences. **Average Rating:** 4.7/5.0 **Total Reviews:** 110 #### How Do G2 Users Rate ManageEngine Applications Manager? - **Behavioral Analysis:** 8.7/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 9.3/10 (Category avg: 9.0/10) - **Alerts:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind ManageEngine Applications Manager? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Medium, 42% Large #### What Do G2 Reviewers Say About ManageEngine Applications Manager? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **comprehensive end-to-end monitoring** offered by ManageEngine Applications Manager, enhancing performance management and operational efficiency. - Users value the **monitoring capabilities** of ManageEngine Applications Manager, enabling proactive responses to system issues before client impact. - Users value the **comprehensive monitoring capabilities** of ManageEngine Applications Manager, ensuring quick issue resolution and enhanced performance. - Users appreciate the **real-time monitoring** of ManageEngine Applications Manager, facilitating prompt detection and resolution of performance issues. - Users value the **real-time visibility** in ManageEngine Applications Manager, enabling proactive issue resolution and performance monitoring. ##### Cons - Users note **limited features** , particularly in integration and scalability, which hampers effectiveness in larger environments. - Users note **integration limitations** and scalability issues, impacting usability in large enterprise environments. - Users face **integration issues** with ManageEngine Applications Manager, complicating setups and limiting compatibility with modern tools. - Users face a **steep learning curve** during initial setup, complicating the configuration of monitoring parameters in larger environments. - Users find the **initial setup complexity** to be time-consuming and challenging, especially in larger environments. #### What Are Recent G2 Reviews of ManageEngine Applications Manager? **["Comprehensive Tool for Application Performance Management"](https://www.g2.com/survey_responses/manageengine-applications-manager-review-12533668)** **Rating:** 5.0/5.0 stars _— Rashmita T._ [Read full review](https://www.g2.com/survey_responses/manageengine-applications-manager-review-12533668) **["Reliable Tool for Application Performance Monitoring for ManageEngine Applications Manager."](https://www.g2.com/survey_responses/manageengine-applications-manager-review-12516609)** **Rating:** 5.0/5.0 stars _— Ankur P._ [Read full review](https://www.g2.com/survey_responses/manageengine-applications-manager-review-12516609) ### [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's entire technology portfolio and beyond, enabling customers to deploy at scale while delivering assurance across Cisco's industry-leading Networking, Security, Collaboration, and Observability solutions. **Average Rating:** 4.5/5.0 **Total Reviews:** 79 #### How Do G2 Users Rate ThousandEyes? - **Behavioral Analysis:** 9.4/10 (Category avg: 8.2/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Real-Time Monitoring:** 10.0/10 (Category avg: 9.0/10) - **Alerts:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind ThousandEyes? - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Networking - **Company Size:** 79% Large, 13% Medium #### What Do G2 Reviewers Say About ThousandEyes? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **clear visibility** ThousandEyes provides, streamlining issue tracking and enhancing network performance efficiently. - Users appreciate the **clear visibility and detailed insights** from ThousandEyes, enhancing network performance and saving time. - Users value the **real-time visibility** of ThousandEyes, streamlining issue detection and enhancing network performance significantly. - Users value the **clear visibility** provided by ThousandEyes, enabling real-time problem detection and efficient network management. - Users value the **clear visibility** of ThousandEyes, enabling efficient real-time problem detection and network management. ##### Cons - Users find the **complex configuration** challenging, requiring significant time and effort to navigate effectively. - Users find the **complex interface** of ThousandEyes challenging, affecting their understanding of configuration and metrics. - Users find the **complex setup** challenging due to a steep learning curve and overwhelming interface at first. - Users often find **configuration difficulties** with ThousandEyes due to non-intuitive metric screens, hindering ease of use. - Users find the **difficult learning** curve challenging, requiring significant time to grasp all the features effectively. #### What Are Recent G2 Reviews of ThousandEyes? **["Additional Features great for Network Visibility and Availability"](https://www.g2.com/survey_responses/thousandeyes-review-12098031)** **Rating:** 4.0/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/thousandeyes-review-12098031) **["Real-Time Network Visibility with Some Learning Curve"](https://www.g2.com/survey_responses/thousandeyes-review-12315384)** **Rating:** 4.0/5.0 stars _— Dev S._ [Read full review](https://www.g2.com/survey_responses/thousandeyes-review-12315384) - ‹ Prev‹ Prev - 1 - [2](/categories/digital-experience-monitoring-dem?order=g2_score&page=2#product-list) - [3](/categories/digital-experience-monitoring-dem?order=g2_score&page=3#product-list) - [4](/categories/digital-experience-monitoring-dem?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/digital-experience-monitoring-dem?order=g2_score&page=2#product-list) Spotlight Categories [Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) [Online Community Management Software](https://www.g2.com/categories/online-community-management) [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Governance](/categories/digital-governance) - [Disk Cleanup](/categories/disk-cleanup) [Browse Digital Experience Monitoring (DEM) Themes](/categories/digital-experience-monitoring-dem/themes) ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin") TL Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin) Updated April 10, 2026 Digital experience monitoring (DEM) software tracks and optimizes web-based resources and the end-user experience, combining active (simulated) traffic monitoring and real-user monitoring to analyze both theoretical performance and live user behavior, helping businesses understand application performance and identify where the user experience suffers. ### Core Capabilities of DEM Software To qualify for inclusion in the Digital Experience Monitoring category, a product must: - Provide end-user experience monitoring capabilities - Constantly monitor application performance - Integrate active and passive user monitoring ### Common Use Cases for DEM Software IT operations and web performance teams use DEM software to maintain high-quality digital experiences across applications and sites. Common use cases include: - Monitoring real-user interactions to identify experience degradation across browsers, devices, and geographies - Running synthetic monitoring to proactively detect performance issues before real users are affected - Analyzing traffic patterns and user navigation to optimize application usability and performance ### How DEM Software Differs from Other Tools There is some overlap between DEM solutions and [application performance monitoring (APM) software](https://www.g2.com/categories/application-performance-monitoring-apm), but performance monitoring covers only one component of the digital experience. While APM tools provide deeper technical analysis and logging functionality, DEM solutions extend into user experience monitoring and optimization, making them complementary rather than interchangeable. ### Insights from G2 on DEM Software Based on category trends on G2, the combination of synthetic and real-user monitoring stand out as a standout differentiator. Faster identification of user experience issues and improved application reliability stand out as primary outcomes of adoption. Top Tools at a Glance | | RUM-to-APM correlated full-stack observability | User Review "Faster incident detection and root-cause analysis, leading to better customer experience." | | | Visual friction detection across customer journeys | User Review "Deep Website Insights with an Intuitive Interface" | | | Zero-config distributed tracing across microservices | User Review "Comprehensive Monitoring, Steep Learning Curve" | | | AI-driven root cause analysis with full-stack DEM | User Review "Comprehensive Observability, Excellent AI, but Complex Pricing" | | | Tagless session replay with full API capture | User Review "Essential for Identifying User Friction Points" | | | Full-stack observability with unified telemetry | User Review "New Relic User Experience Review" | | | Proactive CX journey monitoring across omnichannel touchpoints | User Review "Very good tool for CX automation and IVR testing" | | | Full-stack root-cause correlation with AI-powered observability | User Review "Highly recommended for organizations looking to modernize their monitoring strategy." | | | Real-time streaming QoE and root-cause diagnostics | User Review "Good Insights with a Small Learning Curve" | * * * Show More