Zipy Reviews & Product Details

Zipy lets us see exactly how our users are interacting with our product. It saves us time and improves the overall experience. This makes it much easier for the product team to understand product usage and fix issues faster. It shows what features they're using, where they're getting stuck, and tracks events like rage taps or errors. Review collected by and hosted on G2.com.

Sometimes the event tracking takes a little time to update. And I feel like a few metrics could have deeper insights. But overall, it works well for our team. Review collected by and hosted on G2.com.

I really like Zipy's bug tracking and error tracking features. Recently we were facing lot of network errors in our app that was causing issues for the users. With Zipy, we were able to figure what was going wrong. The error logs were much helpful with that were able to fix issue much quicker. Additionally the session replay, this helped us lot where users were running into trouble. On top of that customer support has been fanatstic. Specially Bharat and Sandesh has helped us a lot. They were always quick to respond and very helpful. Review collected by and hosted on G2.com.

Error logs were not having advanced customization. There was a incident where were network logs were not clearly mentioned and it was a very important issue for us. They came on call and guided us through additonal ways to track and identify those effectively.They understood the requirements and gave us workarounds. Their dev tools are quite effective. I wish they had more filtering options in dev tools . The turnaround time was very quick. The support made a real difference even though the feature was missing. Review collected by and hosted on G2.com.

We were facing error in our Android app and that we weren't able to find it. We used Zipy to replay the user session and identify the exact place where the issue occured. Zipy gives detailed dashboard with error logs, which helped our mobile teams resolve the problem quickly. Zipy’s features have improved our app performance and streamlined our debugging process. Review collected by and hosted on G2.com.

Zipy is good in a lot of things, we missed some features for Flutter app debugging. But, as part of their Flutter SDK Beta, the support team was responsive and provided effective solutions. I think there are many scopes of improvement, but the developer experience is way smooth. Review collected by and hosted on G2.com.

RB2B-Zipy Integration is good. I can see exactly what visitors are doing on the website, especially those tracked by RB2B. The session summary also saves me a lot of time. Plus, it's easy to integrate with GTM. Review collected by and hosted on G2.com.

Sometimes, certain sessions aren't captured by Zipy due to being blocked by a firewall. However, this is a rare occurrence and not a significant issue. Review collected by and hosted on G2.com.

Zipy’s session replay feature is good for understanding user behavior. The screen recordings allow us to see exactly how users interact with our application. We can replay every click and action, giving us in depth insights into user experience and usability issues. Zipy's search capabilities also make it easy to filter and find specific user sessions, which is invaluable for me. Review collected by and hosted on G2.com.

There’s not much to dislike, but it would be great if the session replay tool could integrate more seamlessly with other customer support tools we use. However, the existing features more than make up for it, and Zipy continues to improve, so we’re confident this will be addressed in the future. Review collected by and hosted on G2.com.

Zipy has been a game-changer in streamlining our debugging processes. The ease to replay user sessions and filtering them based on geography, email id. etc. has really helped us improve our product with the valuable insights. Their debugging tools, which include detailed error logs and payload data, have really helped our team resolve the issues faster.

It's also easier to integrate with our backend monitoring tool and chat support, allowing us to easily access the session linked with each chat initiated by our users.

What truly sets apart Zipy is their team's prompt support. Their team is always available and helps with faster error resolutions. Review collected by and hosted on G2.com.

A direct preview feature for user sessions would be a valuable addition. Despite this, Zipy’s efficiency is unmatched in my experience. Review collected by and hosted on G2.com.

Zipy has been a game-changer for me. it was easy to use, and I like how it lets me instantly replay user session (by instantly i mean after the session has been created) and see exactly where errors such as frontend and network are happening. The insights I have gained from Zipy have been really good in helping me improve our web product and create a smoother user experience. Review collected by and hosted on G2.com.

while Zipys filtering options are helpful, navigating big chunks of logs for less defined issues can be a little time taking for some people. A option that could bring up potential problem areas or highlight the not so usual patterns within the logs would be incredibly helpful Review collected by and hosted on G2.com.

Zipy has enabled us to visualise customer experience and any errors customer has faced in near real time. There are a number of features like heat map, session replay, user tagging, console errors which helps us to understand customer experiences including potential issues. Zipy admin is easy to use and can stand u pthe integration with sites in clicks via GTM in few minutes. On top of this Zipy has an amazing customer support team who provide unconditional support to us and quick responses t oany questions. Kudos to Zipy team!! Review collected by and hosted on G2.com.

Capturing Console errors is great feature however if there was a capability to categorize these will help in troubleshooting and fixing the real issues which matter to our customers. In reality I guess there is lot of noise due customer browser and actions customer take while interacting with our Brand sites. Review collected by and hosted on G2.com.

Zipy’s application performance monitoring has been a great thing. We had speed issues with our web app, and Zipy’s detailed error tracking and network logs helped us identify the root cause. Review collected by and hosted on G2.com.

I’ve noticed one limitation, that Zipy is currently unable ignore certain types of errors. Review collected by and hosted on G2.com.

I liked Application Performance Monitoring features of Zipy. We were facing speed challenges in out web application. The development tools provided by them proved to be quite helpful. The detailed error tracking and network logs pinpointed where the performance issues were situated. For example, Zipy supported us in identifying delayed network API queries that were affecting customer happiness. Using this knowledge, we were able to quickly remedy these performance concerns. The combination of error tracking and performance monitoring has transformed how we improve and maintain app performance. Review collected by and hosted on G2.com.

Zipy has proven to be a tool, for overseeing the performance of our application. We faced an issue when the network logs failed to capture some API calls entirely. While this particular problem was not entirely resolved the support team at Zipy was exceptionally supportive. They suggested approaches, for tracking errors. Kept us in the loop regarding any potential updates. Their assistance was truly outstanding. Review collected by and hosted on G2.com.