Best Digital Employee Experience (DEX) Management Software
Digital employee experience (DEX) management software, also known as end user experience management software, is used to pinpoint technology issues that employees might experience and rapidly solve them. By monitoring and optimizing devices, applications, and other technologies, IT teams use it to improve the end-user experience, reduce IT costs, and enable greater workforce productivity and satisfaction. These tools correlate the technical performance of employee-facing technologies with employee sentiment and usage of those technologies to help businesses improve the performance and usability of the digital workplace. Through features like integrated desktop messaging and automated remediation, this software helps IT professionals proactively manage and improve digital experience. These products go beyond traditional IT tools that monitor and manage performance from the technology perspective, providing tools for doing so from the end user’s perspective.
DEX management solutions complement application performance monitoring (APM) software, in that they help IT operations teams manage and improve the experience of all employee-facing technologies, while APM solutions help DevOps teams and software vendors improve the performance of customer-facing applications. DEX management products take an end-point and end user-focused approach to improving performance, adoption, and sentiment across devices, applications, virtualization, and networks, while APM products take a source code instrumentation approach to improving the performance of an organization’s critical customer-facing applications. In addition, whilst DEX management software includes many features of digital experience monitoring (DEM) software, it differs since it provides robust capabilities around managing the digital experience such as increasing the adoption and success of technology rollouts, tracking and improving employee satisfaction, and reducing software and hardware spending by identifying unused software licenses and unnecessary device replacements. Whereas DEM software is focused on allowing IT teams to monitor application performance, DEX management tools are purpose-built for interacting and engaging with employees, monitoring performance, and remediating problems. Finally, despite the similar name, this software is unrelated to digital experience platforms (DXP) software, which is used for rapidly building websites, applications, and portals.
To qualify for inclusion in the Digital Employee Experience Management category, a product must:
Best Digital Employee Experience (DEX) Management Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix at scale issues impacting e
- Project Manager
- Information Technology and Services
- Financial Services
- 83% Enterprise
- 11% Mid-Market
3,283 Twitter followers
- Overview
- User Satisfaction
- Seller Details
DRYiCE AEX is an end-to-end digital workplace solution that transforms employee experience and fosters productivity while optimizing costs through AI, automation, and self-help capabilities. AEX aut
- 33% Enterprise
- 33% Mid-Market
444,151 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ControlUp is an end-to-end Digital Experience Monitoring & Optimization platform that allows you to see the overall health status of your entire EUC environment, end-to-end, in real time, from any
- 55% Enterprise
- 27% Mid-Market
2,932 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching a
- Information Technology and Services
- Financial Services
- 66% Enterprise
- 22% Mid-Market
4,774 Twitter followers
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- Pros and Cons
- User Satisfaction
- Seller Details
The 1E Platform is a real-time autonomous DEX solution that fixes digital workforce problems fast and forever, improving compliance, reducing costs, and delivering a superior digital experience for us
- Information Technology and Services
- Oil & Energy
- 79% Enterprise
- 12% Mid-Market
4,350 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HappySignals provides Enterprise IT Experience Management for CIOs and their IT departments. We show you where end-users struggle and help you to demonstrate the value of IT to business stakeholders.
- Information Technology and Services
- 100% Enterprise
560 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Goliath Technologies offers EUC Observability software equipped with embedded intelligence, AI, and automation. This empowers IT professionals to anticipate issues before they arise, swiftly troublesh
- Information Technology and Services
- 69% Enterprise
- 23% Small-Business
1,489 Twitter followers
- Overview
- User Satisfaction
- Seller Details
FlexxClient, developed by Flexxible, is an endpoint management solution designed to optimize and secure the digital workspace experience. It serves as a lightweight, efficient client for accessing vir
- Information Technology and Services
- 69% Enterprise
- 15% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Absolute Secure Access (formerly NetMotion by Absolute) is one of the company’s core product lines, which was added through the acquisition of NetMotion in July 2021. The product portfolio provides re
- IT Director
- System Administrator
- Law Enforcement
- Government Administration
- 62% Mid-Market
- 26% Enterprise
3,977 Twitter followers
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- User Satisfaction
- Seller Details
Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide,
- Information Technology and Services
- 91% Enterprise
- 9% Mid-Market
114 Twitter followers
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- Pros and Cons
- User Satisfaction
- Seller Details
Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT
- Information Technology and Services
- Computer Networking
- 79% Enterprise
- 12% Mid-Market
732,001 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Firstbase is a single platform to equip global teams. We help them set up, support, and scale distributed teams by automating the employee & asset lifecycle, getting critical equipment to & fr
- 70% Mid-Market
- 20% Small-Business
8,690 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Voxxify’s Digital Sentiment platform with AI-powered analytics empowers enterprise IT leaders to quickly gather detailed feedback from thousands of end users around the world and clearly establish wha
- 83% Enterprise
- 17% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Workelevate is a DEX platform which supports end users for IT, HR and Field Ops related issues for enhanced employee experience. It seamlessly automates and deliver responses for IT Support queries wi
- 75% Mid-Market
- 25% Enterprise
1,728 Twitter followers
- Overview
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- User Satisfaction
- Seller Details
Workspace ONE is a digital workspace platform that simply and securely delivers and manages any app on any device by integrating access control, application management and multi-platform endpoint mana
- Information Technology and Services
- 39% Mid-Market
- 37% Enterprise
59,799 Twitter followers
