# Firstbase Reviews **Vendor:** Firstbase **Category:** [Other IT Infrastructure Software](https://www.g2.com/categories/other-it-infrastructure) **Average Rating:** 4.8/5.0 **Total Reviews:** 50 ## About Firstbase Firstbase is an integrated platform for equipping global teams. We help businesses set up, support, and scale distributed teams by automating the employee & asset lifecycle, getting critical equipment to & from employees wherever they are in the world. Our platform is used by startups to global enterprises to handle all their equipment and asset management needs. ## Firstbase Reviews ### 1. Game Changer for Managing Equipment Across a Distributed Workforce **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin Y. | Senior IT Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Firstbase?** Firstbase has made managing remote employee equipment incredibly easy. The platform is intuitive, reliable, and has significantly reduced the time we spend onboarding new hires each week. It’s such a relief to offload the heavy lifting to a partner we trust. Our Customer Onboarding & Success Manager, Paige, has been fantastic to work with. She guided us through implementation step by step and ensured a smooth, successful rollout. She’s always quick to coordinate with the right teams at Firstbase to provide updates on logistics, integrations, pricing, and technical support, making the entire experience painless. We’ve also had the opportunity to engage with the product team, share feature requests, and review their roadmap. The recent release of advanced filters has been a great enhancement for our workflows, and we’re confident the platform will continue to evolve in ways that support our needs. **What do you dislike about Firstbase?** One area where we ran into challenges was with the integration for our HRIS, which Firstbase provides through Merge.dev. We entered implementation assuming the integration would work out of the box with our existing processes, but we discovered a limitation in how our HRIS handles new hires versus active employees. New hires aren’t created as employee records until after they complete their onboarding tasks, yet Firstbase relies on those employee records to identify new hires and trigger welcome emails. By the time the record exists, it’s already too late in the workflow for timely equipment delivery. To be clear, this behavior is an HRIS limitation, not a Firstbase issue. However, we were hoping Firstbase would be more familiar with the nuances of the integration they provide and flag this as a potential challenge during implementation. Ultimately, we built a custom automation using the Firstbase API to deliver the onboarding experience we needed. **What problems is Firstbase solving and how is that benefiting you?** Firstbase solves the operational and logistical challenges of managing equipment for a distributed workforce. The biggest benefits for us are the time savings, improved visibility, and the ability to deliver a consistent, customizable new-hire onboarding experience. Firstbase has streamlined both our onboarding and offboarding workflows and given us confidence that every employee receives exactly what they need, when they need it. ### 2. Exceptional Support Team Makes Remote Work Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Marléne F. | Service Desk Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Firstbase?** The support team is outstanding! They are not only knowledgeable and helpful, but also genuinely kind. Whenever I reach out with questions or concerns, they are persistent in finding solutions and always collaborate with us to resolve any issues that arise. **What do you dislike about Firstbase?** Since we work remotely, it's understandable that not everything is flawless. The main issue I've noticed is that the status of a device occasionally doesn't reflect its actual state. However, the great part is that I can simply contact support, and they always update it on their end immediately. **What problems is Firstbase solving and how is that benefiting you?** Not only does Firstbase manage our devices, but they also ensure that our inventory is stored securely. Because we have international employees and partners, we've faced issues with the security of some third-party vendor warehouses, which has occasionally led to theft. Firstbase assisted us in finding a reliable solution in two countries outside the US. ### 3. Effortless Equipment Ordering with an Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel O. | IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Firstbase?** The interface is extremely easy to use, making it simple for us to order equipment for users without any hassle. **What do you dislike about Firstbase?** Shipping times in certain regions may be a bit longer than expected. However, this isn't always the company's fault, as delays can often be caused by issues with the courier service. **What problems is Firstbase solving and how is that benefiting you?** FirstBase streamlines the user onboarding process by allowing you to select the requested equipment, place the order, and then let them handle everything else. They reach out to the user to confirm shipment and provide tracking information, making the process smooth and straightforward. When it comes to offboarding, FirstBase acts as an effective intermediary between the company and the departing user, which is particularly helpful in challenging situations. This extra layer helps reduce stress and often leads to equipment being returned more reliably. ### 4. Effortless Global IT Logistics and Outstanding Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Simon N. | Director of IT, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Firstbase?** We’re still early with Firstbase, but it’s been smooth from the start. They make global IT logistics actually work getting devices to new hires in challenging territories, handling returns and offboarding without the usual headaches. Their team is responsive and feels like a real partner, not just a vendor. Looking forward to scaling with them in Q1. **What do you dislike about Firstbase?** Nothing major yet. It’s been smooth. We’ll see how they handle higher volume as we ramp, but so far, no real complaints. **What problems is Firstbase solving and how is that benefiting you?** Global device logistics. Expanding internationally means dealing with shipping, customs, device recovery, offboarding - all the stuff that bogs down IT teams and requires extra headcount. Firstbase handles it so we don’t have to build that infrastructure ourselves. That’s valuable. ### 5. Revolutionizing IT Asset Management with Effortless Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Aric R. | IT Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Firstbase?** I've onboarded Firstbase at two organizations now as an IT Engineer. Firstbase is the modern IT asset management approach. Everything else is so dated. They're so cutting edge with how they handle this stuff that they don't really have any serious competitors right now. Firstbase makes the IT asset management and logistics process extremely effortless for IT and HR, and creates an untouchable first impression for new hires. It really makes the IT department look modern and professional. **What do you dislike about Firstbase?** Their API could use some improvements, but the product team is extremely open to feedback and quick to action useful suggestions. **What problems is Firstbase solving and how is that benefiting you?** IT new joiner first impression is world class now User and serial lifecycle fully automated Finance extremely pleased with the cost savings and easy to generate financial reports. ### 6. Effortless Device Procurement and Remote Logistics **Rating:** 4.5/5.0 stars **Reviewed by:** Triston G. | IT Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Firstbase?** Firstbase has made device procurement and shipping way easier for our team. I like that I can place an order, track it, and trust the process without having to chase down vendors or shipping details. Their support team is also quick to respond whenever I need help or have a question. **What do you dislike about Firstbase?** The main challenge is shipping times - they can be a bit inconsistent, which is tough when we’re onboarding someone quickly. I’d also love more detailed reporting around device lifecycle, but overall nothing that breaks the experience. **What problems is Firstbase solving and how is that benefiting you?** It takes a lot of the manual work off our plate by handling shipments and retrievals for remote employees. It saves us time, keeps things organized, and makes onboarding a smoother experience. ### 7. Streamlined Equipment Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Consuelo H. **Reviewed Date:** December 17, 2025 **What do you like best about Firstbase?** I like that Firstbase consolidates everything into one platform, replacing multiple vendors and significantly reducing the manual work for our team. It helps us save time instead of manually visiting different sites to obtain the information we need about a device. Their customer support is great too; I don't hesitate to reach out to them, and I know they will respond promptly. I appreciate the syncs with our Sales team, as they are constantly requesting improvements to the Firstbase portal, and changes are implemented based on our feedback. It was easy to set up, and the Firstbase team successfully assisted us in transferring all our equipment information. I would give them 10 because it has made our work easier to manage, especially since we are no longer spending hours erasing/assessing computers and updating our portals. They ensure that everything is updated once a computer is returned. **What do you dislike about Firstbase?** One area for improvement would be the addition of detailed reporting or customization options. I would like to access the portal, and instead of filtering for the devices we have, I would like a filter that shows the number of devices available per warehouse. Just a quick overview of our current inventory. **What problems is Firstbase solving and how is that benefiting you?** Firstbase consolidates equipment management and recycling into one platform, saving us significant time. They handle equipment outreach and returns, replacing multiple vendors. This eases tracking equipment lifecycles, and their prompt support aligns well with our team's needs. ### 8. Streamlined Device Management **Rating:** 5.0/5.0 stars **Reviewed by:** Keli V. **Reviewed Date:** December 11, 2025 **What do you like best about Firstbase?** I appreciate how Firstbase handles all new hire device logistics automatically from our HRIS and takes care of automatic offboarding and peripheral purchases for offices. I love that in a few clicks, I can order devices to stock the warehouse and send device refreshes to existing employees. Most of our new hires' devices are dispatched without any input or action from my team, which has given us many hours back in our day to devote to other meaningful projects. The initial setup was very easy, and we had a wonderful experience with our Sales and Solutions team, and with our current CSM. **What do you dislike about Firstbase?** I find it difficult to see active warehouse stock. It would be helpful if the approval page showed how many devices are in stock so I could make better decisions about approving or updating orders. Some of our devices are custom ordered, and there's a long lead time to have the out-of-stock laptop drop shipped, so we try to avoid that by only approving devices that are in stock. Also, the UI for inventory orders can be tricky to navigate. Device spec availability can differ between countries, and I often struggle to find the exact laptop I want to purchase, and if I make a mistake, I have to email Support to cancel the order. **What problems is Firstbase solving and how is that benefiting you?** Firstbase automates new hire device logistics, offboarding, and purchases, saving us hours daily for other projects. ### 9. Streamlined Asset Management with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Bethany S. **Reviewed Date:** December 10, 2025 **What do you like best about Firstbase?** I appreciate how thorough the support team is when communicating with our employees, with multiple follow-up emails and including documentation and workflows for every situation. The Okta integration is a big plus as it creates new hire user accounts and auto-assigns equipment packages based on an employee's role or department, cutting down our manual work and giving us time back. It's pretty easy to set up Firstbase, thanks to the thorough documentation and our great Customer Success Manager. **What do you dislike about Firstbase?** I'd like to have more visibility into laptops that require repairs. A repair portal where all devices needing repair cost approval are visible would be beneficial, rather than needing to ensure I'm not missing an email that is awaiting my approval. A portal where I can approve or decline repairs would be a great update to make their offered services be even more 'one stop shop'. **What problems is Firstbase solving and how is that benefiting you?** Firstbase helps with laptop retrieval from offboarded employees and provides thorough support. The Okta integration reduces manual work by automating user account creation and equipment assignment, allowing us to focus on verification. ### 10. FirstBase Transformed Our Workflow and Slashed Workload **Rating:** 5.0/5.0 stars **Reviewed by:** Nick F. | Sr. Service Desk Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Firstbase?** We did only just start with FirstBase, but after going through what I have gone through with a manual process and how time consuming it can be, especially when your role is supposed to be focused on what you specialize in for your career, they have cut my workload by 30-40%. I no longer have to "babysit" and constantly go back and follow up on tickets regarding laptops, I know that FirstBase is handling it. All coms, issues, arrangements are handled by FirstBase. All I have to do is place the order and i'm done because I know FirstBase is on it. My team, nor HR are continuously contacted anymore regarding tracking,"Is my laptop coming?", "When will it arrive?", etc. All coms are handled by FirstBase and the users know to contact FirstBase and not HR or my team in regards to logistics. Even keeping devices topped up is handled by FirstBase. Once you factor in all the time spent with the manual (in house) process, comms, orders, logistics, courier issues, tracking, and so on, it is more than worth making the switch. There are so many intangibles that you don't realize that they now take care of, leaving you to focus on the work you are meant to be focusing on. It has been a night and day change so far, all for the best. **What do you dislike about Firstbase?** We have not been with them for too long, but the pro's far outweigh the cons, and by cons, there aren't really any that I can list. If I had to say anything, is that they don't have a staff by back program. We use their ITAD system, but every once in a while we have a user ask if they can buy their old laptop and we had hoped to have FirstBase handle that through their system. Also having a page on their site where our users can purchase old laptops that we no longer want in our fleet. Honestly, this is not that big of a deal, but it would be nice to have something like this in the future. However, again, night and day difference in what we have had to do in the past, to how much time has been freed up now, there is no question we made the right choice. **What problems is Firstbase solving and how is that benefiting you?** I think I have said enough above on how FirstBase is solving a lot of our problems ### 11. Exceptional Logistics Solution for Remote Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Firstbase?** I love that Firstbase has the logistical knowledge and infrastructure to handle global equipment procurement and recovery, making it possible for our remote-first company to supply equipment to employees worldwide. The Firstbase team is the best part; they are communicative, proactive, and always willing to help. They listen to feedback and are continually improving their platform and services. Their platform makes managing our equipment very easy, from monitoring usage to tracking shipments. I appreciate being able to empower employees to pick out their own peripherals. The platform saves my small, busy Corp IT team a lot of time since we no longer spend excessive time packaging and shipping equipment for new hires. Recovering equipment outside of the US is also manageable now, despite not having offices or IT staff in most countries where we have employees. The initial setup was very easy, thanks to the helpful, professional, and efficient implementation team at Firstbase. **What do you dislike about Firstbase?** Their platform having an API allows us to do a lot, but I would like to see more official integrations with things like ITSMs. **What problems is Firstbase solving and how is that benefiting you?** Firstbase solves logistics challenges for our remote-first company, saving us time by managing equipment procurement and recovery globally. Their platform simplifies equipment management, from monitoring usage to tracking shipments, and empowers employees to choose peripherals. The proactive team enhances this experience. ### 12. Effortless Remote Equipment Management That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Firstbase?** Firstbase makes the whole remote equipment process feel simple. It takes a lot of the manual work off my plate, especially during onboarding and offboarding. Inventory is easy to track, orders go out without much fuss, and things generally just work the way they should. It saves me time and helps keep our hardware workflow from turning into a headache. **What do you dislike about Firstbase?** Turnaround times can vary, and there are moments when communication or updates lag. **What problems is Firstbase solving and how is that benefiting you?** Firstbase takes a huge amount of work off my plate by handling the entire equipment lifecycle for remote employees. It removes the manual logistics, the tracking, and the communication that normally comes with onboarding and offboarding. I don’t have to walk employees through the return process or chase down hardware because Firstbase manages all of that, including check-ins. I also appreciate that during offboarding I can choose to repair or recycle devices, which keeps our inventory clean and avoids unnecessary back-and-forth. Overall it saves a significant amount of time and keeps the whole workflow running smoothly so I can focus on real IT work instead of equipment wrangling. ### 13. Effortless Asset Management with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Firstbase?** Firstbase has significantly simplified the management of our physical assets. The platform itself is intuitive and easy to use, which has been a huge win for our team. We manage a high volume of shipments, and the fact that a single person can handle that workload efficiently speaks volumes about the platform’s design and scalability. Their warehouse operations are consistently reliable, with equipment arriving on time and in excellent condition. The team behind the scenes is clearly well-organized and dependable. Our account managers have also been a pleasure to work with. They’re responsive, communicative, and proactive in addressing our needs. As a company, Firstbase demonstrates a genuine commitment to partnering with their customers and evolving alongside them. That kind of collaborative mindset is something I deeply value when evaluating long-term vendor relationships. **What do you dislike about Firstbase?** There isn’t anything I truly dislike about Firstbase. If I had to name one limitation, it would be that their international coverage for shipping and retrieval isn’t as broad as some larger or more established competitors. That said, this feels more like a natural reflection of a company still scaling rather than a shortcoming. Importantly, they’ve shown a real willingness to expand based on customer needs. I’ve made a few requests related to specific regions recently, and the team was receptive and responsive, which gives me confidence in their long-term flexibility and growth. **What problems is Firstbase solving and how is that benefiting you?** We initially sought out Firstbase after closing our last physical office and fully committing to a remote-first model. Without any physical real estate to manage devices and inventory, we needed a reliable partner that could not only store our assets, but also handle shipping and retrieval for employees across various locations. Firstbase has exceeded expectations on that front. They take care of the entire lifecycle of our equipment from shipping to retrieval, cleaning, wiping, and secure storage. The quality of their device grading is excellent, and we’re promptly notified about any issues with returned hardware. As a result, we’ve seen a noticeable drop in support requests from employees receiving malfunctioning or poorly conditioned devices on their first day. Overall, Firstbase has helped us streamline asset management in a distributed workforce, reduce operational overhead, and improve the end-user experience for our employees. ### 14. Efficient Global Logistics But Needs Faster Shipping **Rating:** 4.0/5.0 stars **Reviewed by:** Jared A. **Reviewed Date:** December 15, 2025 **What do you like best about Firstbase?** I like the ability to spin up warehouses in target geos, which allows me to procure products locally instead of having to ship everything from the US. This feature makes it possible for me to purchase a laptop in Germany, have it arrive in our EU warehouse, and then easily get it to the local contact. Firstbase also integrates seamlessly into our HIRS and Okta, which is really beneficial. **What do you dislike about Firstbase?** Sometimes speed is the biggest issue internationally, not every location has expedited shipping. It took a while to come up with a standard inventory list, and ship all of our current inventory there. **What problems is Firstbase solving and how is that benefiting you?** Firstbase reduces the time and effort our IT team spends boxing and shipping laptops internationally. It also allows us to spin up local warehouses, so we can procure products like laptops in target regions, avoiding the hassle of shipping everything from the US. ### 15. Exceptional Asset Management and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Robin L. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Firstbase?** Firstbase has truly addressed all of our ongoing asset management concerns. From onboarding and offboarding to asset delivery, inventory tracking, expectation management, and customer support, they have consistently exceeded our expectations. The platform itself feels fresh and modern, with continual improvements that keep it up to date. Customer support is both prompt and thorough. Daniel, Chris, and now Matt have all been outstanding in equipping us with the necessary tools, responding to our questions, and clearly communicating any limitations we might encounter. **What do you dislike about Firstbase?** As a global company, we would appreciate it if Firstbase could expand its coverage to more countries, since we have employees located in various regions. Because some countries are not currently supported, we have occasionally had to find alternative solutions, such as making local purchases or, in some cases, asking new hires to handle these arrangements themselves. While this situation does not arise often, it has occurred on a few occasions. **What problems is Firstbase solving and how is that benefiting you?** Firstbase has addressed our challenge of consolidating asset management. Previously, we worked with multiple vendors depending on the location—domestic, international, or specific countries—but now Firstbase handles all of these needs, allowing us to have just one point of contact. Additionally, their API controls give us better visibility into asset tracking and delivery timelines, making it much easier to share this information with our stakeholders. ### 16. Global Asset Management from Start to Finish! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Firstbase?** Firstbase has simplified our global asset management process into one easy to run location. From updating inventory to newer devices, keeping track of lifecycle of old devices, it's all easy to implement. I use it constantly, and is easy to adjust on the fly as things change in a fast paced company. **What do you dislike about Firstbase?** Occasionally, deliveries and retrievals of devices can take quite a long time to complete in some Geographies. This makes sense to me and is not uncalled for, as I know that some regions of the world are not as developed as other places in terms of delivery infrastructure. This is a slight annoyance to me, but since this stems from the fact that other people handle deliveries and retrievals for us, the pros FAR outweigh the cons. **What problems is Firstbase solving and how is that benefiting you?** 1. Managing global IT assets. Storage, lifecycle, etc. 2. Delivery / retrieval of assets to / from employees. 3. Easing admin upkeep from my end, as I am administering a platform and not the IT assets themselves. 4. All information about our hardware in 1 place. 5. MDM Integrations are quite helpful ### 17. Reliable Partners You Can Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Gord S. | IT Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Firstbase?** They're reliable partners and can be counted on to do the right thing if something does go wrong. **What do you dislike about Firstbase?** Price can be a little high for hardware and shipping in some countries (Canada, in our case). Even after exchange from USD to CAD the pricing can be quite high. **What problems is Firstbase solving and how is that benefiting you?** We're a fully remote company - there's no central office for our IT team to work out of or a company warehouse (closet) to manage our inventory so we needed a partner to manage every part of the physical management of our user hardware. Firstbase is IT's first point of contact with every new hire that we bring on and also the last when someone moves on and their hardware is retrieved. Firstbase handles everything from purchasing laptops and peripherals to shipping it to and back from the user with very little hand-holding or micromanagement required on our end as the customer. Compared to when I took over IT at this company, this is light years ahead - from laptops being shipped from HR's homes to using an old-school VAR who couldn't wrap their heads around a fully WFH environment, to be able to partner with Firstbase has been a fantastic journey. They have assumed 95% of the stress and worry about shipping, inventory, and storage for our team. These days it's rare to work with a vendor who is not dedicated to the "enshittification" of their core service - and Firstbase is bucking the trend; their service is *continually* improving in ways which IT admins want and need. ### 18. Firstbase is an extension of our IT Department. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Sr. IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Firstbase?** Logistics for a remote team are a nightmare that can consume a huge amount of time for IT. Firstbase steps in and the nightmare becomes a sweet dream with cotton candy clouds and babbling brooks of lemonade. Machines get to our new employees on time, all the time. When we have to collect a machine, Firstbase sends the whole return kit. It saves us the equivalent of an FTE every year. I feel like they are an integral part of our IT team. **What do you dislike about Firstbase?** If you are a 100% remote company (like us) there are no real downsides. Improvements can always be made in any platform, but all we have to do is speak up and Firstbase responds. **What problems is Firstbase solving and how is that benefiting you?** Our company was in the first wave of companies who decided to go 100% remote during the COVID pandemic. In the early days I handled shipping and receiving by myself and so I had an intimate insight into the effort required not only to make sure new people had their machines on time but that they had a good OOTBE. Before we had even grown that much I found I was spending half my week doing just this one task. I saw a rapidly approaching future where this was not going to be scalable. On a recommendation from a friend in the industry I learned about Firstbase. Firstbase was literally able to take all of this over, freeing me up for the myriad of infrastructure projects I was coordinating and implementing at the time. Fast forward to today. New employees are automatically created via integration and are easily assigned the proper machine for their role, which they get right before their first day. They can also self service requests peripherals and machine return is a snap. If we were still doing this today we would literally require another FTE to do this. Firstbase does it for substantially less than that. ### 19. Expert Support and Seamless Logistics Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. | Security Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Firstbase?** Firstbase provides my team with the expertise and tools we need, making our logistics operations feel nearly seamless. **What do you dislike about Firstbase?** Unfortunately, they do not have a presence in every country where our offshore contractors operate; however, they are adding new regions/countries all time it seems. **What problems is Firstbase solving and how is that benefiting you?** Firstbase has enabled my team to scale while reducing the need for additional full-time staff. Their customer support stands out for being both highly responsive and genuinely attentive to our company's specific needs. It often feels as though we have an extra team member on hand, ready to assist us in making sure our internal customers receive the right hardware promptly and efficiently. ### 20. Firstbase Streamlines Device Management and Onboarding for Distributed Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Firstbase?** Firstbase has made onboarding, offboarding, and device management remarkably smooth for our distributed team. They handle the full lifecycle — from new hire setups to hardware replacements and warranty repairs — all within a single platform. Offloading the logistics, communication, and tracking of equipment has saved our IT team a tremendous amount of time. Their platform continues to improve, and they’ve been genuinely receptive to feedback and feature requests. **What do you dislike about Firstbase?** Our only wish is that new roadmap features could arrive sooner — though it’s clear they’re building with quality and customer feedback in mind. **What problems is Firstbase solving and how is that benefiting you?** Firstbase has completely removed the friction of dealing with multiple hardware vendors. We can place an order, track its progress through the warehouse, and know it’ll be ready for deployment without extra effort. The automatic MDM enrollment has been a huge win — devices are configured and ready to go as soon as they reach the employee. It’s been a significant time and headache saver for our IT operations. ### 21. Global IT Asset Management That Saves Time for Remote Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sung Jin L. | Lead IT Admin, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Firstbase?** With a Global presence for our remote workers, onboarding/offboarding in IT Asset management and logistics has saved us a significant amount of time and money. End users are receiving the laptops on time. The CSM and Support teams are awesome partners, offering responsiveness, respect, and thoughtfulness to help our company scale even faster. **What do you dislike about Firstbase?** Not a dislike, but feedback is to have an automated email sent to remind users who have not selected a laptop before their start date. It would be helpful to have a detailed device filter vs labels when searching. **What problems is Firstbase solving and how is that benefiting you?** Saves shipping/packaging/order time and money for a mid-size company with Remote workers around the globe. Previously, we only shipped equipment from the US; however, we can now ship equipment anywhere in the world. ### 22. Efficient Onboarding, Needs Faster Returns **Rating:** 4.0/5.0 stars **Reviewed by:** KRS O. **Reviewed Date:** December 04, 2025 **What do you like best about Firstbase?** We use Firstbase for onboarding and offboarding company computers, and it really takes away a lot of the stress of purchasing, setting up, maintaining, repairing, and shipping laptops. They are efficient and thorough and follow up with several status communications. If a return is submitted, they reach out to the user to confirm address and machine details and keep us and the user informed of the status. **What do you dislike about Firstbase?** Sometimes the return process can take longer than necessary. It would be better if they shipped out return boxes the same day. **What problems is Firstbase solving and how is that benefiting you?** We use Firstbase to manage onboarding and offboarding of company computers, reducing stress from purchasing, setting up, and maintaining devices. They efficiently handle inventory management with thorough follow-ups, which keeps us informed and organized. ### 23. Effortless Setup and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Suling L. **Reviewed Date:** December 19, 2025 **What do you like best about Firstbase?** I like how Firstbase is very responsive and helpful when there are issues; they act on it immediately. What works well with Firstbase is that there are periodic meetings with Firstbase agents to understand our concerns and what they can do better. The setup was very seamless. **What do you dislike about Firstbase?** I have seen laptops that were previously used sent to other employees that were not cleaned. Firstbase can work on that. Firstbase should clean the computer more so it is better presented to the employees. **What problems is Firstbase solving and how is that benefiting you?** Firstbase offloads the configuration process, letting us focus on important tasks. It's responsive, helpful with issues, and offers periodic meetings for feedback. However, laptop cleanliness could be improved. ### 24. Fantastic Team and Fast Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Samiran S. | IT Saas Ops Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Firstbase?** The team was fantastic to identify the all the pain points and work through all of them. Implementation was pretty fast as well. Very easy to use and has lot of integration with top saas providers. **What do you dislike about Firstbase?** Not that I can think of any. They provide great support. **What problems is Firstbase solving and how is that benefiting you?** Working remotely and shipping out managed devices in different part of the workd is never easy. Firstbase has helped to take care of all device related issues fldeom delivering repair and also pick up from the users. You can hure from anywhere wbere they are present and you can be rest assured to have a company managed device on day 1. ### 25. Effortless Turn-Key Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sal D. | Engineering Manager, Security, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Firstbase?** This solution provides an almost turnkey method for managing hardware assets, handling every stage from procurement to logistics. The platform itself is user-friendly, regularly updated with new features, and integrates seamlessly with existing tools and workflows. The customer success onboarding team was instrumental in ensuring a smooth rollout. **What do you dislike about Firstbase?** Although they collaborate with multiple resellers, they are still likely to face the same supply shortages that one would experience running in-house. **What problems is Firstbase solving and how is that benefiting you?** This solution has allowed me to scale up my Security and IT teams so they can concentrate on truly securing our company, instead of spending their time on purchasing and logistics management. ### 26. A Life Hack for Support Teams and Hardware Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Firstbase?** This has truly been a game-changer for support teams! I really appreciate that we can completely hand over hardware collection and lifecycle replacements to Firstbase. **What do you dislike about Firstbase?** I wish the platform would revise its pricing model. Currently, it charges based on tiers of hundreds of active users, but I would much rather see a per-seat pricing structure. **What problems is Firstbase solving and how is that benefiting you?** Firstbase assists us in distributing and collecting hardware from employees located in countries where we lack a physical presence. They also manage end-of-life devices, which is extremely helpful. By sourcing our hardware from local suppliers, Firstbase helps us save on ITS support man-hours and reduces import tax expenses. ### 27. Intuitive Setup and Effortless Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Luciano G. | Business Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Firstbase?** Their setup process is super quick, and I find the way their OU is organized to be very intuitive. Everything feels straightforward and easy to navigate. They have EXELENT comunication and support. And we use them daily **What do you dislike about Firstbase?** There isn't much to comment on. I don't have any complaints. **What problems is Firstbase solving and how is that benefiting you?** We haven't encountered any problems, and they consistently look for opportunities to add new features. ### 28. Honest Review **Rating:** 5.0/5.0 stars **Reviewed by:** Matt G. | System Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Firstbase?** Shipping is easy, and the team takes clear ownership of every package. It’s essentially “order and step away,” with very little need for follow-up. They’re transparent about what they can and cannot do, and they’ve operated within those parameters 99.9% of the time. Over the past year and a half, they’ve consistently delivered great results. **What do you dislike about Firstbase?** I would love to meet them in person at some point **What problems is Firstbase solving and how is that benefiting you?** First base has streamlined out Laptop delivery and recovery on a a global scale. I can focus on building and working on other projects rather than shipping logistics. ### 29. Effortless Global Hardware Management with Firstbase **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Firstbase?** Firstbase allow us to operate globally without the need for us to implement solutions to all the logistical challenges that brings. From local device procurement to delivery and retrieval from end users, Firstbase reduces the effort for my team to a few mouse clicks. The Firstbase platform is excellent, we are using it as our single, global hardware asset management platform, which has also helped us with ISO27001 conformance. **What do you dislike about Firstbase?** In regions where we have a local team it can be hard to justify the costs of Firstbase, however in our remote regions it is a no-brainer. **What problems is Firstbase solving and how is that benefiting you?** Implementing global hardware logistics, without me having to do it myself. ### 30. We do not worry about equipment anymore **Rating:** 4.0/5.0 stars **Reviewed by:** Jason M. | Manager, IT Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Firstbase?** It replaces the manual work of at least two people. We have eliminated all service desk hardware requests with Firstbase Self-Service. Their APIs also have allowed us to automate complex onboarding, retrievals and keep our inventory up to date. Minimum inventory levels also removed the worry of constantly having to monitor and buy inventory. **What do you dislike about Firstbase?** The GUI can be overwhelming once you start adding products and have to manage multiple regions. Things get purchased quickly as well, it would be nice to have a simple Cost Analysis page so I know how much we are spending globally. **What problems is Firstbase solving and how is that benefiting you?** I no longer have to pay my Service Desk or Engineers to manage our company inventory, they can focus on what they need to. Device deployment and retrieval is now automated and with minimum inventory levels set, I know that we will never be out of stock. ### 31. Great Equipment Management with Firstbase **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Firstbase?** Firstbase streamlines the process of managing, shipping, and tracking equipment information at my company. The platform is easy to use and I am glad we have it implemented **What do you dislike about Firstbase?** Shipping times sometimes takes longer than expected. **What problems is Firstbase solving and how is that benefiting you?** When devices need to be refreshed, it’s an easy way to keep track of that and what user is currently assigned to that device. I also like that it verifies the return address from its customers now ### 32. Flexible Solutions and Fast Onboarding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Firstbase?** Flexibility in arriving at global solutions for our IT Sourcing needs. We have a unique billing structure and FirstBase has helped us along the way to ensure our needs are met. Quick actions once we request inventory and shipments needed for new hires. Also, they have been quick to address any issues that arise! **What do you dislike about Firstbase?** I do not have any dislike's to note at this time. **What problems is Firstbase solving and how is that benefiting you?** Globally sourcing our new hire equipment needs. Also, great tracking of the units as well. ### 33. Smooth, Streamlined and Automated Employee IT Lifecycle Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Firstbase?** Firstbase's platform is clean, simple and intuitive. Making it easy to get an automated and slick employee onboarding system set up and running. The support from the Firstbase team is incredibly attentive and value driven - they understand the challenges in this space very well. The tool offers a lit of simplicity yet depth of services. We were able to fully automate the employee onbardoing experience within a matter of hours. There are very few tools that I would say provide immediate value from the start. Firstbase have nailed this and clearly add value from the start. **What do you dislike about Firstbase?** Firstbase currently lacks a lot of customisation on the look and feel of the employee experience. A lot of functionality is abstracted to requests made to the engineering team. They are also constrained to only the equipment they can source, rather than allowing me to bring my own equipment in addition, and make available to my employees. They should support linux laptop deployments. **What problems is Firstbase solving and how is that benefiting you?** The inital problem Firstbase was solving was unifying our employee onboarding IT procurement to a single, global source. However they continued to solved problems for all IT lifecycle such as offboarding, equipment refresh and repair. Lastly, as an automation first organisation they took our laborious manual process and with a powerful API we were able to build automation to make this a zero-touch service. ### 34. Outstanding Support Team and Reliable Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Firstbase?** The support team - I have great confidence in their communication and troubleshooting skills. The interface is mostly very intuitive and easy to show others how to use. **What do you dislike about Firstbase?** Some interface quirks (like date selectors only letting you click through month by month, rather than being able to jump years), but nothing major. **What problems is Firstbase solving and how is that benefiting you?** Being a global company, it solves logistics in shipping and retrieving equipment from our employees effectively. ### 35. Effortless Onboarding and Stellar Service **Rating:** 5.0/5.0 stars **Reviewed by:** sunny p. **Reviewed Date:** December 05, 2025 **What do you like best about Firstbase?** I really appreciate the stability and quick service that Firstbase offers. Our Firstbase team members are very polite and quick to help out with all of our needs and issues. Additionally, I find the initial setup of Firstbase to be very easy. **What do you dislike about Firstbase?** nothing **What problems is Firstbase solving and how is that benefiting you?** I use Firstbase for asset management. It solves the problem of onboarding and offboarding quickly and efficiently by managing logistics and reaching out to end users. ### 36. Exceptional Communication and Effortless Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Firstbase?** They are very communicative and responsive. We get quality responses from all their team members in a timely manner. They make it so easy to work with them. **What do you dislike about Firstbase?** I wish they could handle more countries in the LATAM region. **What problems is Firstbase solving and how is that benefiting you?** Being able to procure and reclaim laptops from our employees easily all over the world. ### 37. Outstanding Support and Effortless Remote Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Firstbase?** Onboarding and offboarding for remote locations has become much simpler, thanks to the excellent support team. They are quick to respond and very knowledgeable. The interface is user-friendly and continues to improve over time. **What do you dislike about Firstbase?** I wish there is an expedite shipping for all locations. The lack of possibility to change the device descriptions once is registered. **What problems is Firstbase solving and how is that benefiting you?** We’re a remote-first company with employees across nearly every region. Firstbase has made it much easier for us to deliver and retrieve equipment, a process that used to be a major headache. ### 38. Effortless to Use with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Firstbase?** The product is easy to use, encourages a get-it-done attitude, and offers excellent support whenever something goes wrong. **What do you dislike about Firstbase?** Pricing can be quite a challenge if your business operates globally. **What problems is Firstbase solving and how is that benefiting you?** I appreciate the worldwide shipping options, as well as the focus on the laptop lifecycle and the purchasing process. ### 39. Effortless Asset Management for IT Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Firstbase?** Firstbase enables the IT team to deploy and retrieve assets easily without dealing with shipping and storage. **What do you dislike about Firstbase?** Nothing, really, it's great; it has developed a lot over the last few years. **What problems is Firstbase solving and how is that benefiting you?** Getting equipment to employees and having them returned at offboarding time. ### 40. Smooth Scaling Starts with Firstbase **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Firstbase?** We've had a great experience with Firstbase. The product has been instrumental in simplifying our remote equipment management and onboarding process. It’s intuitive, efficient, and has saved us significant time and operational overhead. Their support team is responsive, and the platform has scaled well with our growing needs. We genuinely appreciate the thoughtfulness behind the product and the continuous improvements they've made. Highly recommended. **What do you dislike about Firstbase?** We would love to see more audit logging capabilities built in! **What problems is Firstbase solving and how is that benefiting you?** Firstbase is solving the complexity of remote equipment management—from onboarding to offboarding—by streamlining logistics and tracking all in one platform. ### 41. Global zero-touch fulfillment made easy **Rating:** 4.0/5.0 stars **Reviewed by:** John J. | IT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Firstbase?** As a remote first company, Firstbase allows us to easily deploy and retrieve hardware around the globe as well as storing inventory outside of the home office. This allows us to act quickly and onboard new hires as we grow without focusing on the manual logistics side of hardware deployment. I'm also very appreciative of the quick response we receive when we need to engage Firstbase support for issues we can't resolve on our own. **What do you dislike about Firstbase?** I would love the ability to granularly select individual assets for deployment rather than pulling from an available pool of inventory; there are occasionally instances where we would prefer a specific serial or condition shipped to someone and aren't able to specify these requests. Additionally, as we grow in new markets, Firstbase isn't always available yet - we occasionally have use cases where Firstbase simply isn't an option. **What problems is Firstbase solving and how is that benefiting you?** We are a remote first company and do not have the office space or manpower to handle shipping and retrieving assets to end users as we grow. Firstbase allows us to hand off that workload to them leaving us able to focus on the larger initiatives that a growing organization requires. ### 42. Scalable Asset Lifecycle Management Made Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Firstbase?** Firstbase takes the worry out of scaling IT operations globally and managing an increasingly remote workforce and makes it incredibly easy. **What do you dislike about Firstbase?** Firstbase has a lot of great features and functionality and will only get better as it continues to grow and evolve. I hope they can continue to push into new regions without sacrificing their already outstanding operational excellence. **What problems is Firstbase solving and how is that benefiting you?** Firstbase is helping us to automate our entire IT asset lifecycle from how we procure, deploy, replace, and dispose of our assets across the globe. This was previously a manual task and with Firstbase we've been able to automate the entire process while preserving the onboarding and offboarding experiences of our employees. ### 43. A base for team and asset management **Rating:** 4.0/5.0 stars **Reviewed by:** Devesh R. | Expert, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Firstbase?** Firstbase is really helpful in managing team and company's assets in a single platform **What do you dislike about Firstbase?** This is a bit pricy to as small company. **What problems is Firstbase solving and how is that benefiting you?** This tool is solving the most relevent problem of IT and Team management. ### 44. Good global IT logistics solution for our small to medium size business **Rating:** 4.5/5.0 stars **Reviewed by:** Nick R. | IT Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Firstbase?** - Ease of communication with customer support team and dedicated account manager - Flexible team who is constantly building new intergration and adding features. Since starting our contract we have see a new release of an HRIS connection and dashboard changes - Employees love the ease of use in the portal. It's easy for them to order equipment before their first day, and FB does a good job of asset retrieval (saving us heaps of time internally). - Connections with vendors across the world where your own ABM enrolled assets can be stored. This is a solid differentiator as competitors will want you to rent or purchase only through their portal. **What do you dislike about Firstbase?** - The portal is a bit barebones. It functions perfectly for what you need but doesn’t provide any kind of audit logging or have great view filtering. Would love to see more detailed results of assets by type by location. It can get a little confusing. - Understandably, adding new geolocations to their reach can take a bit of time. We have found some workarounds and FB’s reach is wide, but some additional work may be required. If you need a vendor with deep roots in a specific area, make sure you have a clear understanding of the geos you’re shipping to/from. **What problems is Firstbase solving and how is that benefiting you?** Firstbase has reduced the amount of time we spend shipping, recieveing and managing IT hardware. Instead of worrying when equiptment will arrive, our employees seamlessly get what they need when they need it. We can now focus on other parts of the employee experience. ### 45. IT Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Firstbase?** Single point of contact for all the GEO zones Firstbase supports. Solid customer support. Patient reps that follow up and follow through. Pretty fast in my experience as well. I've had a few acounts reps during the course of our relationship and each of them have been outstanding. No BS, take ownership of issues and follow up and get things done. Since we onboarded Firstbase 1.5 years ago, they have taken our feedback and made numerous feature improvments on the platform. They are always interested in customer feedback and focus development on what their customers are saying. **What do you dislike about Firstbase?** My organization is remote first, so we never touch our hardware. We rely on Firstbase to manage our inventory. It would be great if the Firstbase platform was a fully fledged ITAM platform that could integrate with our SaaS apps like Okta, Jamf, Jira, etc and remove some of the manual upkeep IT has to perform today to update inventory records internally. **What problems is Firstbase solving and how is that benefiting you?** Being able to never touch our hardware and lean on Firstbase to faciliate shipping and recieving for new hires and off-boards or replacement devices. ### 46. Great company to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Moosh J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Firstbase?** Firstbase is very easy to work with. Their customer service is great and very responsive. Any questions or issues are quickly taken care of. The implementation was very easy and fast. We were able to get them onboarded and serving our employees in under 1 month. **What do you dislike about Firstbase?** I do wish their integration and API capabilities were a bit better. **What problems is Firstbase solving and how is that benefiting you?** End user hardware management and lifecycle. ### 47. Convenient! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Firstbase?** User onboarding - my team was able to select devices and peripherals before they started, and they all arrived on time. Eliminated the forms I used to fill out as a manager to indicate what device that often got delayed/missed in process. Support issues - when the screen broke on a team members laptop, they managed a loaner laptop When employees leave, they sent a custom box, labels, emails to make it as easy to pack and drop off **What do you dislike about Firstbase?** I had a small issue with Support but it was handled professionally so there's not really a dislike but that's all I could think of **What problems is Firstbase solving and how is that benefiting you?** saves managers time for onboarding /offboarding employees with hardware and peripherals ### 48. Firstbase **Rating:** 5.0/5.0 stars **Reviewed by:** Ulysses V. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Firstbase?** - Great Customer Support - Very efficient with all orders from procurement, sending out equipment - Usaually 24 hours to get a support ticket resolved - Great improvements of customer platform **What do you dislike about Firstbase?** No dislike as of yet. Web portal is great **What problems is Firstbase solving and how is that benefiting you?** We hope to have a photo option with serial number and company tag number of laptop in inventory section for audits ### 49. Firstbase allows Finfare to scale quickly and manage compliance requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Chad B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Firstbase?** Firstbase allows Finfare to track inventory and manage our onboarding and offboarding processes. **What do you dislike about Firstbase?** We are waiting for a new feature to allow us to add an asset tag to the system. **What problems is Firstbase solving and how is that benefiting you?** Tracking laptop inventory Managing onboarding and offboarding process ### 50. Firstbase **Rating:** 5.0/5.0 stars **Reviewed by:** Saud A. | Digital Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Firstbase?** Firstbase offers seamless company setup services, simplifying the process of establishing a business. Its user-friendly platform and expert support make starting a company hassle-free. **What do you dislike about Firstbase?** I can mention potential dislikes users may have. Some users might find Firstbase pricing relatively higher compared to other alternatives, or they could encounter limited availability in certain regions. **What problems is Firstbase solving and how is that benefiting you?** Firstbase solves the complexities of company setup, saving time and effort. 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