# HappySignals Experience Management for IT Reviews **Vendor:** HappySignals OY **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 28 ## About HappySignals Experience Management for IT HappySignals is the IT Experience Intelligence platform that puts people at the heart of IT decisions. Going beyond traditional CSAT scores and DEX telemetry, HappySignals connects continuous, high-response employee feedback to real operational and technical data — giving IT leaders the full picture of how technology actually feels to the people using it, and where it's quietly costing them time. IT dashboards can show green while employees silently struggle. Tickets close, SLAs are met, but frustration stays. HappySignals reveals what those metrics miss. With research-backed surveys, external benchmarks, and consistently high response rates, IT teams get trustworthy, comparable data — broken down by role, location, team, service, and channel — so leaders can spot hidden pockets of poor experience and prioritize the fixes that create the most value. What makes HappySignals different: - The whole story behind the experience — combine experience and operational data to see not just the score, but exactly why people feel the way they do. - Validated surveys and global benchmarks — standardized, research-backed surveys that accelerate time-to-value and show you what good looks like across peers, regions, and services. - An AI-powered experience advisor — ask any question and get clear answers in seconds, with themes, summaries, and executive-ready reports drawn from over a decade of experience insights and millions of responses. - Lost productivity measurement — translate experience into business impact by quantifying the time employees lose to IT friction, and prove ROI in language the business understands. - Ready to deploy — certified integrations with ServiceNow, BMC, Nexthink, and more, with a proven methodology out of the box. ISO 27001:2022 certified, GDPR-aligned, and hosted on Microsoft Azure with global data center options. Customers consistently uncover that 13% of tickets drive 80% of lost productivity, achieve 20–40% higher response rates than typical CSAT surveys, and recover an average of 26% of lost time in the first year. Leading IT organizations including Nestlé, Campari Group, Cargotec, Invesco, Suntory, Siemens Healthineers and Wiley use HappySignals to evolve IT from a cost center into a strategic business partner — turning experience into intelligence, and intelligence into real impact. Built for CIOs, IT leaders, service delivery managers, ITSM and DEX owners, and digital workplace teams. ## HappySignals Experience Management for IT Reviews ### 1. HappySignals lives up to their values! **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe Elena M. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about HappySignals Experience Management for IT?** The platform is very intuitively to use and updates are regularly shared via newsletter. The HappySignals team is very responsive, helpful and happy! Suggestions are welcomed and solutions are found together, it is clear that HappySignals values a good relationship with their customer base. Additionally, HappySignals ensures to keep their knowledge base up to date and regularly updates helpful videos, podcasts, and other useful media. **What do you dislike about HappySignals Experience Management for IT?** I do not see a downside from the HappySignals side. Experience Management is a great practise and HappySignals allows IT personnel to execute it well. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** For us, Happy Signals allows IT to better understand the needs of employees. We can detect positive and negative trends and act on them in real time. The filter options really allow to look at specific areas of the business and the feedback option gives great insights that otherwise would not reach IT. We can use the data and feedback in the tool to create improvement initiatives without leaving HappySignals and track our improvements. ### 2. Fantastic Experience Management tool backed with excellent and knowledgeable vendor support **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan B. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about HappySignals Experience Management for IT?** Solution that helps ITSM tool gather and interpretate large amount of quality customer experience data. The data this tool gathers allows IT Teams to quickly identify positive and negative feedback from the end user, which really helps IT to prioritise key improvements. **What do you dislike about HappySignals Experience Management for IT?** If your serious about understanding how end users view IT, then I see no real downside of HappySgnals. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** - The data gathered by HappySignals allow the IT Team to better prioritise improvements; key use cases would be by highlight areas of training for analyst, gaps in processes, and external services/products that are negaitively impacting the business. - Correcting the non-factual negative perseption of IT. There have been a number of times when IT Team hear negative views of the overall service, however the data from HappySignals has provided opportunities to defend IT. - Highlight potential fiancial and time savings for the business to focus on. ### 3. Thankfully not like the others.. **Rating:** 4.5/5.0 stars **Reviewed by:** Bill M. | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about HappySignals Experience Management for IT?** The straightforward approach combined with a genuine interest in their customer's needs. Always supporting customers through the CX journey to ensure the customer has maximum benefit. No sales pressure; it is a refreshing experience and engaging environment when working with the Happy Signals team; no promises, just a genuine need to understand where they can make a difference for their users. The calm Finnish approach makes the work very engaging, relaxed yet productive. An extremely knowledgeable team makes this a great experience. More Smiles, time well spent. **What do you dislike about HappySignals Experience Management for IT?** I have yet to find one thing I dislike about Happy Signals; they are genuinely interested in me and my business. I will know more in the coming months yet doubt there will be anything to report! **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Experience Level Agreements support and capability. Customer Experience measures across multiple customers linked to Continuous Improvement in a Globa;l support team environment. ### 4. Facilitator of great insights **Rating:** 5.0/5.0 stars **Reviewed by:** Chris F. | Group IT Senior Director Global Service Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about HappySignals Experience Management for IT?** This is a great tool that makes it easy for people to provide feedback so resource rates can be higher than industry norms. The data available in the HappySignals portal is then very easy to filter and manipulate to be able to determine insights and from which actions for improvements in service experience and the experience of using technology provided by IT functions. **What do you dislike about HappySignals Experience Management for IT?** There is nothing to dislike in the tool. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Understanding the experience of users of IT services, in a completely different way to just looking at delivery to service level and focusing on what is important for them. ### 5. Happy Signals, a unique tool for continual improvement of customer/user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Søren R. | Service Management Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about HappySignals Experience Management for IT?** I am a sucker for data driven decisions. Happy Signals enables you to link user feedback to each support ticket. The value of this is that all the metadata from the ticket is directly relatable to the user feedback. As user feedback is harvested the statistics highlight not only if users are happy but WHY they are happy and WHY they are unhappy, as the case might be. An example: Users using Service A are significantly less happy than the users of other services. What might be the root cause(s)? Ah, look, these unhappy users are using predominantly using email as the support channel instead of the other channels such as the service portal of phone. Furthermore these unhappy users's tickets are passing significantly more steps (reassignments) than the average. Ah, could it be that tickets generated from mail are not categorized correctly, leadning to bouncing tickets, increased resolution time and below par user service? This jypothesis is worth testing, and improvements are relatively easy to implement. Thank you, Happy Signals, for directing our improvement efforts in the direction that actually matter instead of us using our assumptions as we have done in the past. **What do you dislike about HappySignals Experience Management for IT?** It would be nice if the product out-of-the-box had a feature to give us a day-to-day view of the survey response rate **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** I am helping organizations improve user experience and their problem solving efforts have become much more effective. Example: One customer assumed, as most do, that long ticket resolution time equals unhappy users. Data showed us that this was not the case. On the other hand tickets generated from the portal resulted in less happy users than tickets generated from phone calls. Based on this realization, we could direct the improvement efforts where tney would have the greatest effect. ### 6. In need for a solution to show excellent customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anders B. | Head of Nordic Service Desk at IF IT Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2021 **What do you like best about HappySignals Experience Management for IT?** Standard solution that means very fast implementation time and a great dashboard. The best feature is that you get true input into your customer satisfaction and can through the benchmark with other HappySignals customers compare your results. **What do you dislike about HappySignals Experience Management for IT?** This is a standard niche product with limited options to customize the product. This is in my mind a strength but it could be a experienced as challenge for other customers. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Continue to show that customer satisfaction is what matters for our Service Desk. To be able to show these quality measures in a good manner. We also use HappySignals to drive individual development and follow up on low score. ### 7. A must have solution to bring the right focus on Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant A. | Service Management Head, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2020 **What do you like best about HappySignals Experience Management for IT?** Its a very simple to use, intuitive yet powerful solution with great analytics dashboards that gives you the utmost visibility of how users are experiencing your services, what they like, dislike and even how your services are impacting their productivity. Something that traditional SLA and other metrics can never tell! On top or it, its a plug and play solution that can be up and running within days. **What do you dislike about HappySignals Experience Management for IT?** Actually nothing that one would dislike about HappySignals but if I have to be critical, some predictive analytics would be great to add. **Recommendations to others considering HappySignals Experience Management for IT:** Implementing Happy Signals and then educate key decision makers in your organisation about the change it will bring, to fast track your journey. Ensure the insights are reviewed periodically and CSI is built on it. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Breaking the silos across noy just operations but within all other functions in IT as user experience is a joint responsibility. Not just that, we get useful insights from our users on various other areas that help HR, Finance, Facilities and other support functions to make overall service workflow better. In last 12+ months we have seen a sharp decline in the number of escalated tickets and NPS went up from +65 to +81. ### 8. Insightful product - Professional Team **Rating:** 5.0/5.0 stars **Reviewed by:** Dominique R. | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about HappySignals Experience Management for IT?** The overall solution is user friendly, easy on the eye and quite intuitive. I particularly appreciate to be able to visualize all comments or feedback without a comment to be able to better understand what may have caused the dissatisfaction and draw action plan from there. Beyond the product, I really also appreciate the relationship built with the HappySignals crew: Professional, available, knowledgeable, pleasant. It is really a refreshing experience! **What do you dislike about HappySignals Experience Management for IT?** There is nothing really that I dislike. There is only one small area for improvement that could be looked in: The Livescreen functionalities display in some instances data over a 12 weeks period and in other instances data over a 4 weeks period. To make it more consistent the same time span should be considered as I know for a fact that if I was to use it that would be the first feedback that I will hear ( discrepancies over the time used for displaying data). But not a big deal really just a small thing that could be considered if technically possible **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** We look at the data from a geographical point of view ( have we got issue with a specific location), we identify dissatisfaciton and comments on specific CI so that Service Owner can address those. We also look at the factors impacting the rating such as Service Desk personnel skills/ attitude. We look at all information in order to identify areas on which we can communicate or train users in the context of Change Management. So really it feeds our Continuous Improvement life cycle. ### 9. Great team and awesome tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mihai P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about HappySignals Experience Management for IT?** The flexibility of the tool and the insights that you can get. The team behind it is also fantastic. They really to understand your perspective and to maximize the output of the tool based on your needs and requierments. The tool itself offers a lot of insights and it can also bring you some other perspectives that you might have not thought about. I recommend it if you really want to work on the enablement of your workforce by removing the day 2 day irritators that the employees have. **What do you dislike about HappySignals Experience Management for IT?** Maybe a mobile app could be interesting but this is not really something that I dislike but more something that personally would help me. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** The tool gave us the insights we needed to understand and react towards the real issues that our employees were facing. Really insightful and very pragmatic, it shows facts and not "feelings". ### 10. Great happiness analytics in an easy to use package **Rating:** 4.5/5.0 stars **Reviewed by:** Andrei S. | IT Service Transition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about HappySignals Experience Management for IT?** The surveys are user friendly and the analytics have a very straight forward approach. Easy and quick access to filtered data by Teams/Location or others The factors are a great quick view of the main pain points VS gain points. **What do you dislike about HappySignals Experience Management for IT?** It could use a bit more integration with Jira, when it comes to widgets, ways to share/schedule reports. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** We can shift the focus from Operational stats to User experience. We used factors for some teams to look at the top user pain point factors and improve those first. ### 11. Easy to set up; Easy to teach to clients; Easy to configure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about HappySignals Experience Management for IT?** As a Technical Consultant, I love that HappySignals is a plug-and-play solution: After inserting just one mail script, I can present the final solution to clients. This makes it easy to talk about potential value, and to talk constructively about meaningful measurements and drilldown opportunities. **What do you dislike about HappySignals Experience Management for IT?** I am missing out-of-the-box reports to give 1) response rate and 2) how many percent of responders filled in the survey. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Using HappySignals, clients often realize very quickly, that outsourcing Service Desk activities makes a negative impact on user satisfaction - which should of course be viewed as an opportunity for improvement! ### 12. Fantastic product, would not be able to do my job without it **Rating:** 5.0/5.0 stars **Reviewed by:** Simon A. | Service Assurance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about HappySignals Experience Management for IT?** The real time feedback, this allows use to make some tangible improvements. The interface is very easy to navigate. **What do you dislike about HappySignals Experience Management for IT?** Would like the ability to customise some of the calculations (%) compared to the number of tickets logged. Improvement to the two way integration into our ITSM tool. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Currently looking to improve the way we support and roll out iPhones to our staff. We have successfully business cased for 2 additional staff with an approximate savings of £460,000 per year through process improvements. All lead from the feedback & data gathered from Happy Signals. ### 13. HappySignals supporting IT development **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about HappySignals Experience Management for IT?** Within the last few years, the HappySignals tool has helped our company to steadily improve our end user experience. It is a valuable tool also for our partners and an important part in our common IT service development. It provides us possibility to recognize the areas which need to be improved and is used also to motivate our customer service agents in their daily operations. **What do you dislike about HappySignals Experience Management for IT?** To get all relevant stakeholders involved of utilizing the data available. Not able to implement company spesific additional questions. **Recommendations to others considering HappySignals Experience Management for IT:** Ensure you have time and commitment for implementation. Make sure people are aware tool and you utilize the data available. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Is our service available at the right time with right size. Able to escalate to vendors with spesific details. Visible results available for speed of service. ### 14. Simple to use and analytics are fantastic. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve G. | IT Director, Global Head of IT Support Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2020 **What do you like best about HappySignals Experience Management for IT?** Far more granular than many other tools and trends don't get lost in average scores. I also like being able to benchmark our scores against the scores of 1 million other users of the HappySignals tool around the world. **What do you dislike about HappySignals Experience Management for IT?** Only negative is that many people are not aware of Net Promoter Scores and therefore a bit of explanation is required as to what an NPS score means. Not a reflection on HappySignals **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** We can understand what makes people happy or not, where we need to improve and we can see this grouped by many excellent data points, like Geography, the Service, the support team, number of escalations, type of ticket and on and on ### 15. Happy to have collaborated with a team that understands the value of evidence based decisions. **Rating:** 4.5/5.0 stars **Reviewed by:** Dirk C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about HappySignals Experience Management for IT?** Real-time feedback/analytics enabling service managers and agents to intervene quickly. **What do you dislike about HappySignals Experience Management for IT?** Labelling of fields for the end user to have the same understanding of the dashboards. **Recommendations to others considering HappySignals Experience Management for IT:** Evidence based decisions lead to a better understanding of where the real IT issues lie. You will gain in efficiency and higher end user satisfaction. And your agents or call center colleagues will get to see the positive feedback as well. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Integrated real-time view of different SNOW instances, showing where it's most needed to intervene. ### 16. HappySignals **Rating:** 4.5/5.0 stars **Reviewed by:** Neville H. | Head of Service Management, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about HappySignals Experience Management for IT?** Presentation of data in HappySignals portal. That we are part of a wider community who can share best practices. HappySignals team is able to accommodate our requirements in future releases. **What do you dislike about HappySignals Experience Management for IT?** Not a great deal. Am very happy with the product and the support we receive. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** No problems. For our internal IT services we have used HappySignals to deliver CSI activities. NPS has rised to approx. +90 in 6 months. ### 17. Very happy with HappySignals **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher I. | IT Service Integration Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about HappySignals Experience Management for IT?** Easy navigation, well presented clean layout, very professional and helpful staff who are genuinely interested in improving the customer experience. **What do you dislike about HappySignals Experience Management for IT?** Some challenges filtering data for deep-dive analysis. Can also be difficult to track tickets across multiple support groups. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Improved response rate, more engaged participants both at the customer and fulfiller levels. ### 18. Insight and focus for targeted improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel L. | Director IT Service Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2020 **What do you like best about HappySignals Experience Management for IT?** Happy Signals gives us the ability to monitor, track and measure the impact of the improvements we make to our environment and how our employees react to those changes. Our employees are responding well to the ability to score IT and give us feedback as it relates to both Incidents and Requests, this feedback has allowed us to fix systemic issues that previously we were unaware of or not aware of the scale of the issue and so could reprioritise our staff and budget **What do you dislike about HappySignals Experience Management for IT?** I'd like to be able to view the dashboard and slice the data from within Servicenow rather than having to go to the Happy Signals site **Recommendations to others considering HappySignals Experience Management for IT:** Make the most of the trial period, that three months goes by very quickly so you do need to get your messaging right and have your support processes in place right from day 1. If you get this right, the decision to continue with the product after the trial period is a complete no brainer **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** The ability to tune our IT Support response to the profile of the employee is great, we're still working on the best way to get 100% completion from our employees but we're seeing a steady increase in the volume of support feedback. ### 19. Value for service design with HappySignals **Rating:** 5.0/5.0 stars **Reviewed by:** Minna N. | Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2020 **What do you like best about HappySignals Experience Management for IT?** I think the real-time portal view of our customer satisfaction is the most important part of this service. It is easy to follow from many different angles and point of views, how our situation is developing and what and where are the possible deviations. Then another part is the data that it is collecting in general and all possibilities for using it. The data is really valuable for us! In addition to the data, we have enjoyed HappySignals' personnels' support towards our need. Our joint workshops have been very helpful and insightful, bringing new ideas and supporting our general point of view of the importance and meaning of user experience. **What do you dislike about HappySignals Experience Management for IT?** It is not this systems fault, but we a suffering from too low answering rate. So, answering to this ticket-based survey should be done more appealing to our customers (and we have received help form HappySignals to this too). **Recommendations to others considering HappySignals Experience Management for IT:** When customer experience is the main driver for developing support services, HappySignals brings excellent tools with easiness of use and transparency. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** First of all, we have now automated tooling to collect this information to us. The benefits have been growing during our path: first understanding our base level of customer satisfaction and now we are digging more deeply into the data and finding more detailed areas for improvement and service development. It is also rewarding to compare our results to the benchmark and see how we are doing there. One important point of view is the possibility to use the collected data for helping our customers to develop their services too. So we are able to utilize the data for our own purposes as well as for our customers. And with that we will create more tighter relationships with our customers. ### 20. Wartsila - HappySignals Journey **Rating:** 4.0/5.0 stars **Reviewed by:** Archana P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2020 **What do you like best about HappySignals Experience Management for IT?** It is very easy to use and provides us data in a most structured way which we are using to monitor the SLA's of our Vendor and also to figure out the potential CSI candidates. It also gives us access to Benchmark which then motivates us to strive together to achieve those goals. **What do you dislike about HappySignals Experience Management for IT?** The limitations to customise the form and the time window sometimes **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** It helps to understand the pain areas which the users are facing like the speed of the service or the technical knowledge of the agents. This helps us to formulate the training plan for the agents to ensure they are able to solve tickets without delay and also with utmost satisfaction of the user. ### 21. Customer Experience and Productivity Impacts a Critical KPI **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Assoc. Dir. Technology Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2019 **What do you like best about HappySignals Experience Management for IT?** Ge vendor engagement from our account team who earnestly want to see us succeed. **What do you dislike about HappySignals Experience Management for IT?** I don't really understand how to interpret the "score" for customer satisfaction. Definitely understand the rends but how do I interpret something like +66? Will ask my account team. **Recommendations to others considering HappySignals Experience Management for IT:** The Happy Signals team is truly invested in your success and will guide you step by step through implementation and support you well after you go into production. Here at GW we use the tool for more than just employee experience but also for student experience, faculty and alumni experience and the results have given us actionable awareness so we can improve our services. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** We are having problems with our call to action email but the Happy Signals Account team is helping us address those with best practice recommendations. ### 22. Simple and happy service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about HappySignals Experience Management for IT?** The integrations it offers & the feedback portal analysis **What do you dislike about HappySignals Experience Management for IT?** Maybe not enough resources? But I understand the team is growing, which is great! **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** User satisfaction & analysis on how to improve our services. ### 23. Gives transparency in end user satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Nina R. | Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about HappySignals Experience Management for IT?** Live end user satisfaction data that can be converted in service improvements Find the weak spots in services and business & geographical areas Instant feedback to agents Creating discussions/buzz about end user experience on all levels in organisation **What do you dislike about HappySignals Experience Management for IT?** Needs a lot of communication for target groups who is analysing data that they understand the concept of NPS for example. Also lost working time is not that reliable data. **Recommendations to others considering HappySignals Experience Management for IT:** Communication is important to all stakeholders what in mean, why and how data is being analyzed **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Basically we are using the HS EE to cover all end user satisfaction survey needs we have and use to analyze all areas of IT, Finance, HR and Procurement cases. used as tool for recognizing service improvements, different project KPI and SLA analysis etc ### 24. Always Happy :) **Rating:** 5.0/5.0 stars **Reviewed by:** Barj D. | Service Delivery Manager, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2019 **What do you like best about HappySignals Experience Management for IT?** The simplicity of the completion survey and also the HappySignals Portal makes it very simple to view and analyse the submissions and scores. They do all the hard work for you. **What do you dislike about HappySignals Experience Management for IT?** No downside in the product at all. The introduction of integration for ServiceNow CSM is great. The team were always available from Finland but the addition of HappySignals team members in UK has helped relationships grow further. **Recommendations to others considering HappySignals Experience Management for IT:** HappySignals is a great product and provides very quick and detailed analysis of survey responses. The team at HappySignals are always available to assist and welcome new requests and ideas for innovation. I would highly recommend speaking to the team regarding Employee Experience and any other surveys you conduct within your business. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** We are gaining valuable feedback from Internal End Users in the ITSM space. We are also moving aways from using Survey Monkey for Customer facing surveys to now use HappySignals. This will give us much richer analysis of the responses to target out improvements. ### 25. Great experience comes from great people **Rating:** 5.0/5.0 stars **Reviewed by:** Janne K. | Head of Service area Finland , Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about HappySignals Experience Management for IT?** Most exciting is to bring visibility to your improvement areas, even the quality is already good in average level. Also possibility to benchmark your own service is very valuable data. **What do you dislike about HappySignals Experience Management for IT?** Downside is that we cannot get all reporting to same place. HappySignals is excellent for employee experience, but it is not only metric for service management, unfortunately, which cause then separate instances to follow data. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** To improve customer services and improve delivery processes based on how customer end users are seeing the quality of the ICT services. ### 26. Great tool and easy to use, you will get much more responses than with other tools **Rating:** 5.0/5.0 stars **Reviewed by:** Vesa H. | Global Service Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2019 **What do you like best about HappySignals Experience Management for IT?** Feedback % with old tool was 10% now with Happy it is 40%. With more data you can do better decisions. **What do you dislike about HappySignals Experience Management for IT?** Some people in the organization do not understand the value of the tool and data you are getting. **Recommendations to others considering HappySignals Experience Management for IT:** Just use it! **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Happiness score is one part of our contract with our vendor. The tool give a very easy way to see how different teams and vendors are performing. ### 27. Customer of HappySignals **Rating:** 5.0/5.0 stars **Reviewed by:** Tuna O. | Global IT Manager - User Care and IT Processes, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about HappySignals Experience Management for IT?** HappySignals helps us to improve in many different ways. Alao team is very helpful, and positive people with a true service mindset. **What do you dislike about HappySignals Experience Management for IT?** Telling the platform to the people in my organization is very hard. They are not infused to the tool very much. **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** Prioritization of Service Improvement ideas. Seeing customer complaints/vocie of customer about things that are not working. ### 28. Customer surveys and analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish B. | Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about HappySignals Experience Management for IT?** Best UI and UX and admin support and bringing the CSAT data OOB **What do you dislike about HappySignals Experience Management for IT?** It is really easy to deploy and bring the user experience **What problems is HappySignals Experience Management for IT solving and how is that benefiting you?** User CSAT data collection and analytics to defined best user experience ## HappySignals Experience Management for IT Discussions - [What is HappySignals Experience Management for IT used for?](https://www.g2.com/discussions/what-is-happysignals-experience-management-for-it-used-for) - [View HappySignals Experience Management for IT pricing details and edition comparison](https://www.g2.com/products/happysignals-experience-management-for-it/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-14+10%3A14%3A32+-0500&secure%5Bsession_id%5D=2d5cc0e2-13a9-47e8-aac7-f6902706f7ae&secure%5Btoken%5D=056dd3ff3373979d5cd6d53090faa86ceb420abf788c828dd32c56a4b0e931e4&format=llm_user) ## HappySignals Experience Management for IT Integrations - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## HappySignals Experience Management for IT Features **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring ## Top HappySignals Experience Management for IT Alternatives - [Nexthink](https://www.g2.com/products/nexthink/reviews) - 4.6/5.0 (344 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,020 reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - 4.7/5.0 (1,734 reviews)