--- title: SysTrack Digital Experience Monitoring Reviews meta_title: 'SysTrack Digital Experience Monitoring Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how SysTrack Digital Experience Monitoring works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 22 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SysTrack Digital Experience Monitoring Reviews **Vendor:** Lakeside **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 22 ## About SysTrack Digital Experience Monitoring Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at lakesidesoftware.com. ## SysTrack Digital Experience Monitoring Reviews ### 1. SysTrack is falling short compared to Controlup **Rating:** 3.0/5.0 stars **Reviewed by:** Charan B. | Virtualization Engineer -Domain Expert -WILP, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about SysTrack Digital Experience Monitoring?** The best thing I like about SysTrack Digital Experience Monitoring is the ability to create dashboards to monitor all our Virtualization infra and to gather details about the user's VM in real time to troubleshoot and resolve the issues. **What do you dislike about SysTrack Digital Experience Monitoring?** The console of SysTrack is very slow. Sometimes it takes minutes to simply open resolve and assist console just to check the applications and software packages in a User's machine. Even their support is not upto mark. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** It's allowing us to remotely monitor and take data about User's session without needing to contact user and going on a screwnshare. We can get the details of the User network, application, VDI runtime etc. ### 2. The Best DEX Monitoring tool I ever use **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro G. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about SysTrack Digital Experience Monitoring?** All you think it can made, is made. Dashboards, lot of modules for resolve, AppVision, Assit Resolve, Prevent. You can apply scripts to many devices at same time. all process could be automated **What do you dislike about SysTrack Digital Experience Monitoring?** IOS not enough support, not Systrack side fault, it is apple fault. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** Help desk tickets, hardware and software inventory. Automation for improving workplace performance. ITSM view. With systrack IT vision and user vision working experience breach is big reduced ### 3. SysTrack good digital experience monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about SysTrack Digital Experience Monitoring?** SysTrack is best for gathering and analyzing data on everything for business productivity. It introduces digital experience cloud, good help desk experience. Its used by many companies to reduce cost and optimize operations. Using customized dashboard is best. **What do you dislike about SysTrack Digital Experience Monitoring?** If you have large data and lots of custom configurations and views, it gets little difficult. There are not much dislikes for SysTrack as it helps reduce cost and time and provides great experience. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** We used SysTrack to capture data on IT server resources such as CPU, disk, memory and many more. It also helps us to track SLA performance, reducing time for resolution. We also built dashboard for our L1 team. SysTrack provides insight which other tooks are lacking. ### 4. Fantastic Insight into the EUC Estate **Rating:** 4.5/5.0 stars **Reviewed by:** Dan U. | Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2021 **What do you like best about SysTrack Digital Experience Monitoring?** ability to capture real time data and then act upon it. Really powerful tool at L1 when looking at a single device and issues it is having. We are about to roll the tool out to 400 L1 agents. Also, very useful at L3 - using the Resolve tool engineers can utilise the black box funciton to really drill into the detail. We have also built dashboard for our IT directors which provides a 10,000ft view of the entire Windows 10 estate (125k devices across 850 sites, with 60k peeople working remotely). I also really like the dashboard builder tool, i am not a SQL developer and in the last few months i have quickly built the caability to build semi complex dashboard for stakeholders using the dashboard build tool. SysTrack is able to provide lots of data and insight that other tools are unable to do. **What do you dislike about SysTrack Digital Experience Monitoring?** witnessed flaky agents on endpoints, i.e JET databases corrupting and losing all track of the device but i believe a lot of this is fixed in v9 of the software. If you are a big organisation with lots of custom configurations and views, things can get a little crazy with out you realising. For example we've had massive processing backlogs of data, without any flags appearing. We've also had issues with granting people access - SysTrack was not correctly doing the LDAP look up in AD to see that a user now has permissions to access. The only way to correct this issue was to restart the core services on the master server, which can take a good couple of hours. I am assured that much of these have been fixed in the laytest version of the software, as we are still using version 8.4 **Recommendations to others considering SysTrack Digital Experience Monitoring:** Keep on track with your SQL footprint if you are using the on premise hosted instance. Some tables and views can get crazy big very quickly, which can cause issues. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** using it to solve a wide range of IT issues across L1, L2 and L3, mainly Windows 10 hardware. Specific incidents around slow boots times, SCCM failing to deliver packages, large profiles/recycle bins and more disk utilisation issues. Also used SysTrack to track applications errors/hangs on standard apps such as Teams, Excel & IE etc. Also been really useful to diagnose issues with assistive software applications such as JAWS, SuperNova and ZoomText. These are resource hungry apps and SysTrack cleary displays this to the engineer looking at the incident. ### 5. Systrack: Like having a Super Tech monitoring 24/7 for problems. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul P. | Infra Config Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about SysTrack Digital Experience Monitoring?** Systrack is exceptional at being at the right place at the right time. We use Systrack to monitor performance and health of our most critical workstations. By doing so we can quickly identify changes or problems sometimes before the end user knows there is a problem. If an end user complains of an issue, we can use Systrack to go back in time and see what the workstation was doing at the time of the incident. We can then narrow down to the problem pretty quickly and most of the time the end user does not have to be interrupted in order for our team to have visibility into how their workstation is performing. We also use Systrack in providing Baseline and Post Change analytics for testing new applications and hardware. This allows for confidence in deploying quality products that will not cause major problems for the end users. This is only a few of the great tools that Systrack provides to measure and take action for a better Digital Experience. The support that Lakeside provides is always top notch. All of our questions and concerns are addressed in a very timely manner. They will not make you wait forever to assign someone to your case and begin working on it with your team. You don't have to exchange emails and support calls in order to get someone live who will actually work with you and your team. Systrack is also so easily scalable. We run an on prem Systrack Environment. If your looking for a hosted infrastructure look into that. You can go from 1 workstation to 100k lightning fast. SysTrack Digital Experience Monitoring is not only used to troubleshoot problems but it also can save a ton of money for your company by identifying unused software and underutilized equipment. Allow you to free up those IT dollars for something more useful. **What do you dislike about SysTrack Digital Experience Monitoring?** There are no downsides to using Systrack. It is an incredible tool that will save time and money. Systrack does not eliminate the need of technicians, but it will cut down on the time needed to identify and address problems in your environments. Systrack is literally the missing piece of the IT Support puzzle. I have been the SysTrack Digital Experience Monitoring administrator here for 6 years. Every upgrade provides more ingenuity and capabilities. I have compared Lakeside software to other tools and they are all costly. In my opinion I would recommend deploying Systrack fully and leverage all of its capabilities to not only identify problems and self heal, but also find those dollars that are not being utilized appropriately. Use it to right size your Virtual environments as well. **Recommendations to others considering SysTrack Digital Experience Monitoring:** I highly recommend taking a free test drive. Let Lakeside show you exactly what you will see and how you may use the applications to benefit you organization. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** While troubleshooting cpu consumption within an virtual infrastructure, we were quickly able to deploy Systrack to a collection of virtual workstations and identify a security process that was running on the virtual workstations. While the impact was minimal to each workstation the overall virtual infrastructure was experiencing major cpu contention. Ultimately the security process was failing and therefore caused the contention on the hosts. By identifying the issue with Systrack, we not only resolved an issue of resource but also identified a problem with the security scan that needed to be repaired. ### 6. More than just another monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about SysTrack Digital Experience Monitoring?** Systrack gives a very detailed and complete view into each individual system, groups of systems, all the way up to the entire environment as a whole. It's very flexible and the dashboarding capabilities really allow for a pinpointed customizable experience. Without any SQL knowledge it is very useful however to unlock the true power, with just a little SQL knowledge it can show everything you would ever want to know about the systems and things you didn't even know you wanted to know. **What do you dislike about SysTrack Digital Experience Monitoring?** Due to the amount of data that is collected it is sometimes overwhelming to know how and where to start looking. Using customized dashboards with descriptive titles can help along with time and practice. The more you use it the more you get out of it. **Recommendations to others considering SysTrack Digital Experience Monitoring:** Take advantage of a little upfront professional services and training. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** We are solving several issues at the moment, especially around work from home. We have setup AIOps administrative actions to help with management tasks that we can no longer perform the traditional way due to systems being off network. Systrack allows us to connect and inspect systems in real time over the zero trust network access. It has also been invaluable reporting on application usage which has greatly helped in acquisitions, mergers, and licensing. Among many other areas, and it does not stop with Systrack data. Systrack dashboards can be used to report and visualize on any MSSQL database. Due to this it has been very good in showing SCCM and Remedy data as well. ### 7. Game Changing Tech for IT Support & User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Greg D. | EMEA Regional IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about SysTrack Digital Experience Monitoring?** The data and insights Systrack provides has changed the way we support our end users and significantly improved the customer experience. **What do you dislike about SysTrack Digital Experience Monitoring?** The GUI could be improved, although it doesn't affect usability. **Recommendations to others considering SysTrack Digital Experience Monitoring:** Best in market for DEM **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** 1.Which customers are 'suffering in silence' with poorly performing hardware. 2.Which old machines need replacing and which are still fit for purpose. 3. Customer engagement using the Survey and engagement tools 4. Using AiOps to develop 'no-touch' automated fixes 5. Self Help tools for end users 6. Dashboarding and Reporting 7. Developing a true Proactive Support model ### 8. Most anticipated tool in our VDI optimization initiative **Rating:** 4.0/5.0 stars **Reviewed by:** Steve M. | Sr. Systems Engineer, End User Computing, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about SysTrack Digital Experience Monitoring?** The web interface is very simple and intuitive. Monitoring resource consumption is a big focus for us and the insight we now have is a game changer **What do you dislike about SysTrack Digital Experience Monitoring?** I think it's too early to say. There is still some site-specific customization we have to complete before we're all-in **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** Optimizing use of our limited resources: We want/need to make the most of our VDI infrastructure. We'll depend on Systrack to tell us how we're doing in that area. We're also using Resolver to very quickly identify individual user/VDI performance issues. ### 9. Excellent Product saving tons of manual tech-hours of work! **Rating:** 5.0/5.0 stars **Reviewed by:** William S. | Sr System Engineer/Team Lead , Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about SysTrack Digital Experience Monitoring?** we can quickly identify immediate and glaring problems that users commonly complain about, and validate that they've made corrective actions to remediate. A single plane of glass for all levels of the org to review heath, common issues, reactive options, and trending for system and user experience. With a number of leadership members who want to know the 'ten-thousand foot view' of the org, this provides a great graphical diagram of colors, charts, click-throughs so they can see the state of the enterprise from an IT/System perspective. **What do you dislike about SysTrack Digital Experience Monitoring?** I honestly don't have anything that i would state is a dislike. The tool works great. The online courses are perfect to get all levels of technicians started in using and understanding the interface. The ONLY gap you may have is if your techs are not SQL scripting knowledgeable, creating dashboards will be a bit of a challenge. Time and practice is all that's needed, but the initial attempt can be overwhelming due to the sheer amount of data and options you have. **Recommendations to others considering SysTrack Digital Experience Monitoring:** patience and planning. get everything together, review all documentation, network and security requirements, FW rules, proxy requirements, cross-domain configurations, and THEN start building. if you do it any other way, you'll spend a lot of time stopping and starting...which will be much longer than getting it all done before hand. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** the biggest issue with monitoring has really been from our own security products or network configuration. Lakeside Support has been great in assisting us in finding these and working through them. ### 10. DEM from the Financial Services Point of View **Rating:** 4.0/5.0 stars **Reviewed by:** Glen G. | Senior Director IT Architecture, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about SysTrack Digital Experience Monitoring?** The solution is really easy to implement and maintain, the integration part is light way and the amount fo visibility I got is really valuable for our use cases, before we use to spend a lot of time troubleshooting and collecting the information from multiples places, now is centralize with a single panel glass. **What do you dislike about SysTrack Digital Experience Monitoring?** Nothing at this point, the solution has been delivering all the valuable information we were lacking before, so for now we still fine, the integration part took a little while but was more base on our own security requirements and constraints we have as a company. **Recommendations to others considering SysTrack Digital Experience Monitoring:** I really recommend compare and do a small PoC to make sure you're getting the benefits you're looking, DEM is an area that many companies confused with APM. So make sure you have clear uses cases. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** We were looking to solve first is have visibility on what was happening on my digital channels, that I was not getting from my traditional APM solutions, then provide that observability to my operations and support teams. Second Problem was keep up time of my employees equipment providing accurate information to my help desk it personnel. ### 11. Systrack use in large Virtual Desktop Environment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about SysTrack Digital Experience Monitoring?** Systrack gives me the necessary insight I need to hold our vendors accountable to providing a quality user experience for our large Virtual Desktop user base. It provides the data in an easy to use format to understand the health of our desktops. **What do you dislike about SysTrack Digital Experience Monitoring?** The farther back in time you need to analyze the Systrack data you lose some vital information because of the way the data is "compressed". I understand why this is but it makes it difficult to analyze trends over time with confidence in the historical data beyond a 30 day window. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** While we use the data/insight to solve many problems the best example is how we are able to leverage the Systrack data to "Optimize/Right Size" our users desktop configurations from a resource perspective. Our company was able to realize substantial savings as many of our users were overprovisioned on CPU/RAM and the savings came by "optimizing" the VDI profile sizes. Another benefit is that through our optimization process we are able to proactively provide additional CPU/RAM resources to improve our users experience on the platform. ### 12. Systrack the Win **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about SysTrack Digital Experience Monitoring?** 10k worth of data points makes it very useful in tracking performance and root cause troubleshooting along with survey options and custom sensors makes it an essential tool for our enterprise **What do you dislike about SysTrack Digital Experience Monitoring?** The Cloud instance does now allow us to upload datasets that would help us customize our dashboards with more Active Directory or HR department data would really like the ability to do this. Also the lack of SSR reporting in options and scheduled report creation could be great. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** Identifying problems with our OS image, tracking down root cause performance issues, Custom Dashboards that allow for not only our IT team but the Business to identify potential problems with the enterprise network ### 13. Very Useful tool to capture the end user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about SysTrack Digital Experience Monitoring?** I Like the Custom dashboards the most, also i like the resolve tab and AI-OPS **What do you dislike about SysTrack Digital Experience Monitoring?** i personall dont like the GUI interface which lakeside is using **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** It helped me in finding the issues related to SCCM patch and CPU utilisation ### 14. SysTrack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about SysTrack Digital Experience Monitoring?** The sheer amount of data tracked and stored. SysTrack has helped us maximize User Experience, detect major issues early on and aid in troubleshooting issues past or present. **What do you dislike about SysTrack Digital Experience Monitoring?** The tool is overwhelming for some at first which can be overcome with a wealth of training options provided by Lakeside. **Recommendations to others considering SysTrack Digital Experience Monitoring:** Cloud version is well worth it! **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** Everything from individual hardware/software issues to Enterprise-wide issues. ### 15. Monitoring enterprise devices has never been so easy ever since systrack partnered with us. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about SysTrack Digital Experience Monitoring?** Easy access to all relevant dashboards Metered view of what config is being utilized upto what extent Ability to generate different types of reports and further analyse them Performance analysis has been made very easy for any impacted machine **What do you dislike about SysTrack Digital Experience Monitoring?** Nothing as such which i don't like about systrack **Recommendations to others considering SysTrack Digital Experience Monitoring:** I strongly recommend systrack to every enterprise looking for efficient end points monitoring. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** Performance Problems are being solved with the help of systrack Any outage in the environment can be investigated swiftly we have got several types of dashboards and reports which we use to analyze a problem or target some devices to fix directly reviewing from systrack. there many others and countless to provide here ### 16. Systrack Difficult at Times **Rating:** 2.5/5.0 stars **Reviewed by:** Jennifer B. | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about SysTrack Digital Experience Monitoring?** The data that Systrack has the ability to capture and provide is very helpful. **What do you dislike about SysTrack Digital Experience Monitoring?** The data does not always seem to give you accurate information or the client is broken on the devices and not reporting correctly. Seems to always need an upgrade when you want to do something you haven't before. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** The upkeep and creating dashboards. The data is the biggest benefit when it works. ### 17. The best tool for objectively measuring the experience of real users in the real world - and more... **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2020 **What do you like best about SysTrack Digital Experience Monitoring?** The wealth of data it provides via its visualisers and the ability to create custom dashboard views - essential when each organisation has different requirements. With SysTrack, you are able to view high level trend information by groups of systems/users or dig deep using 'Resolve', which allows detailed investigations to be carried out on a system for something that happened some time in the past. **What do you dislike about SysTrack Digital Experience Monitoring?** Not much really.. being able to view settings applied by factory roles would help administrators, and allowing users to select the theme they prefer rather than the global theme applied by the administrator **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** It depends on the priority of the organisation, but typically: - Analysis of poor performance of end user systems - Root cause analysis of events - Automated remedial actions for common faults - Creation of meaningful KPI's, automated reporting - Proof of continual improvement - Accurate resource planning for transformation projects - Accurate audit of hardware, software and users - Software usage (or non-usage!) ### 18. Game Changed for Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about SysTrack Digital Experience Monitoring?** The Dashboards are so user friendly. The ability to drill in-depth using Resolve. **What do you dislike about SysTrack Digital Experience Monitoring?** So far my experience wants me to know more about the product. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** We wanted a dashboard and real-time of our Citrix farm, that without having to navigate clunky screens, it made it simple to view. ### 19. Systrack **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about SysTrack Digital Experience Monitoring?** Resolve is an amazing tool to go in past and see what happened **What do you dislike about SysTrack Digital Experience Monitoring?** No Real time Monitoring, it would be great tool if we have real time onitoring **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** We can go in the past and fix issues ### 20. Must have to maintain optimal performance in the enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Todd B. | IT Contractor, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2020 **What do you like best about SysTrack Digital Experience Monitoring?** Systrack allows us to provide real time analysis even after an incident has been resolved. It helps us maintain optimal performance in the enterprise based on real data combined with user surveys, incident history, etc. It's also very scale-able from small business to large complex enterprises such as the one we support with more than 150,000 assets around the globe. The service and support is unbeatable and they have a very knowledgeable support staff to help with simple new requests to diagnosing complex issues. I'd recommend Systrack to any business looking to improve their customer satisfaction based on their PC Performance as well as to optimize the IT budget providing the right PC for the right job! **What do you dislike about SysTrack Digital Experience Monitoring?** Systrack captures and provides so much data that it really requires full-time support. I believe it would be difficult to properly manage and maintain this service without a full-time role **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** Systrack helps track inventory age, usage, performance so we can match job requirements with sufficient resources and spend more efficiently. It can also help identify some issues before the customers realize there is an issue so we can be proactive with support providing a more enjoyable customer experience with less calls to the Helpdesk and dispatching local techs in some instances. When customers do call Systrack provides us with the tools to quickly identify many issues and provide faster resolutions and getting our employees / customers back to work in a timely manner. ### 21. Delivers Actionable, Valuable Info about Enterprise Hardware and Software Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about SysTrack Digital Experience Monitoring?** Systrack provides an enormous amount of information about the state of enterprise hardware and software. We've used this data to provide resolution for issues which affected large groups of users and computers as well as individual high profile VIP users. Outstanding customer support. Great and comprehensive training, particularly on building queries **What do you dislike about SysTrack Digital Experience Monitoring?** Setting up environment takes a while, there are a lot of moving pieces. **Recommendations to others considering SysTrack Digital Experience Monitoring:** We have found Lakeside great to work with both from a Customer Service and business perspective. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** Issues with Outlook mail delivery, PC Disk performance, Anti virus related resource utilization issues ### 22. Powerful must have tool **Rating:** 4.0/5.0 stars **Reviewed by:** Tom P. | Technical COnsultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about SysTrack Digital Experience Monitoring?** The ability to discover diverse environments and report on many aspects. **What do you dislike about SysTrack Digital Experience Monitoring?** GUI is a little old looking, but is functional. **What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you?** Use this a lot for discovering environments prior to large projects ## SysTrack Digital Experience Monitoring Discussions - [What does SysTrack software do?](https://www.g2.com/discussions/what-does-systrack-software-do) - 1 comment - [View SysTrack Digital Experience Monitoring pricing details and edition comparison](https://www.g2.com/products/systrack-digital-experience-monitoring/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-31+13%3A56%3A23+-0500&secure%5Bsession_id%5D=f0b6058e-03e9-4d78-9b64-a7cac93ddeef&secure%5Btoken%5D=a46134dd6ed48afa309ebdf81be964ae393e29b2234b914a09e374a42e197770&format=llm_user) ## SysTrack Digital Experience Monitoring Features **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Management** - Digital Experience Score - Budget Analysis - Remediation - Optimization **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Performance** - Troubleshooting - Issue Tracking - Resource Monitoring ## Top SysTrack Digital Experience Monitoring Alternatives - [Nexthink](https://www.g2.com/products/nexthink/reviews) - 4.6/5.0 (352 reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - 4.5/5.0 (79 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,052 reviews)