SolarWinds Web Help Desk Reviews & Product Details

Easy to get acquainted with, sound email alerts, integrated asset management software, and powerful search capabilities. Also, owning a software license and running on a local server can be very appealing to those who want local control and hosting without recurring fees. Review collected by and hosted on G2.com.

Timely updates to the software had been very sporadic in the past, which caused our organization to look for other help desk providers. While it appears that the software is occasionally updated, it isn't at the same rate as competitors. Review collected by and hosted on G2.com.

The columnar view and the ability to add customized details allow us to monitor effectively cases raised by multiple teams.

The Status of the next action items are clearly highlighted under details and description Review collected by and hosted on G2.com.

It is a bit slow in loading the objects, and adding custom columns makes it slower.

The Hiver option should enlarge the details and not just show them in minute letters Review collected by and hosted on G2.com.

WHD allows us to track jobs by tech easier and improves productivity and accountability. Review collected by and hosted on G2.com.

It can be a little cumbersome when customizing your views Review collected by and hosted on G2.com.

I like the integration possibilities with other Asset Management products. Having that helps to quickly get to associate clients with their assets and the integration with Dameware helps as well. Review collected by and hosted on G2.com.

The method of batch roll-outs to other computers is not intuitive. There needs to be some easy guidance in the program itself that helps users to get where they are going. Review collected by and hosted on G2.com.

- Easy to use and create request type.

- Can be used by multiple departments

- Interface is very easy and friendly to use (Both admin and client)

- Processes and Tasks creation Review collected by and hosted on G2.com.

- The mobile view is not friendly and there is no mobile app.

- Feature requests and bug fixing takes a long time to be addressed.

- Reporting tool Review collected by and hosted on G2.com.

Solarwinds is one the most comprehensive and best solution in the market. It is like a one-stop shop for most of the organizations. IT service desk is almost mandatory for every organization to keep it running and there is nothing better than SolarWinds out there. Review collected by and hosted on G2.com.

There are very few cons in SolarWinds; however, ticket locking is one thing that I miss. For example, when a support agent is looking at a ticket it must be locked to make others aware of it. Searching can also be improved, which will be very helpful. Review collected by and hosted on G2.com.

The best thing is that we got the setup within 4 hours and I also like the navigation is easy and it also has the web-hosted solution with support Review collected by and hosted on G2.com.

Sometimes there is a lack in report selection. Review collected by and hosted on G2.com.

All in one tool like assest management,tocketing system Review collected by and hosted on G2.com.

The graphical user interface experience can be made better Review collected by and hosted on G2.com.

SolarWinds WebHelp desk is an affordable and very user-friendly application. We have been able to customize it specifically for our needs. In the past seven years that we have used the software, we have required minimal customer support. Review collected by and hosted on G2.com.

The software development has been pretty stagnant in that updates supplied have been pretty much only security updates, no real feature updates. Review collected by and hosted on G2.com.

The user interface is very easy and friendly to use. Review collected by and hosted on G2.com.

Nothing to dislike about this product ot is a very good product Review collected by and hosted on G2.com.