Best Proactive Customer Retention Platforms - Page 2
Proactive customer retention software detects the risk indicators that lead to customer churn and escalation. Churn occurs when customers haven’t received quality support in their customer service experience, such as when their concerns have a slow resolution or are ignored. To proactively address concerns before escalation, this type of software uses natural language processing (NLP), natural language understanding (NLU), or natural language generation (NLG) technologies to recognize sentiments and content that indicate customer dissatisfaction. The dissatisfaction is quantified into a health score to indicate case urgency and severity. The company can administer immediate triage by routing the case to a qualified agent. Proactive customer service is the best defense against attrition.
These products are used by customer service and customer success teams to optimize response time and reduce the likelihood of customer churn. Reducing customer churn is one of the most cost-efficient ways for companies to accelerate growth. Proactive customer retention software will often integrate with contact center quality assurance software, customer success software, CRM software, and help desk software.
To qualify for inclusion in the Proactive Customer Retention category, a product must:
Best Proactive Customer Retention Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, usi
- 73% Mid-Market
- 18% Enterprise
232 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Sturdy is the first business intelligence solution to identify risks and opportunities in your customer base that impact revenue. It captures, in real-time, all of the conversations across your siloed
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TheLoops is an intelligent support operations platform that transforms the support experience, ensuring customer success is at the heart of digital business. It contextualizes support data with produc
- 71% Mid-Market
- 14% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AptEdge is a Support Engineering AI built for the complex needs of software support teams. AptEdge unifies data from different knowledge bases that support teams use while also understanding the produ
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Churned is an AI-powered Predictive Retention Platform dedicated to helping subscription-based businesses stay ahead of churn. Founded by a seasoned data science professor and backed by a team of over
- 50% Mid-Market
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We’re your go-to retention platform. Churnkey reduces churn, facilitates payments, and drives more revenue for companies built on recurring revenue like yours. Our platform makes it easy to quantify
- 60% Small-Business
- 40% Mid-Market
474 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Churn Solution prepares your business for every possible customer outcome. Start retaining customers in a matter of days and watch your revenue spike. To start managing and decreasing churn, connectin
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We give you a platform to scale high-touch customer success to smaller customers: 1. AI-agent that gets to know your long-tail customers. 2. Turn these insights into a personalized success plan. 3.
- 67% Small-Business
- 33% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Reef.ai is an AI-powered customer data, scoring, and recommendation platform. We transform customer data into NRR with AI-led customer scores optimized for specific revenue outcomes. Reef puts the po
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
RetentionEngine (powered by Bellwethr) is a dynamic cancellation experience for when your customers request to cancel their account or subscription. The only AI-powered retention tool, RetentionEngine
- 100% Small-Business
53 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS,
- 50% Enterprise
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
GoSky is an AI-powered customer success platform designed for contextual data analysis, aimed at aiding B2B SaaS in proactively preventing churn rather than merely observing it.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
IrisAgent is a leader in AI-powered Support Operations and provides real-time product insights to frontline support teams. IrisAgent delivers proactive customer support with AI-powered alerting, aut
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Rupert is a GenAI, no-code signal-to-playbook solution for GTM teams looking to transition to a one-to-many, proactive operation. Rupert enables the distribution of predictive, timely, personalized, a
- 67% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Solitics is the world-leading Customer Engagement Platform that enables B2C brands to automate real-time hyper-personalized journeys across their player lifecycle—from conversion to reactivation. Soli
- Financial Services
- Gambling & Casinos
- 74% Mid-Market
- 22% Small-Business
1 Twitter followers
