Best Proactive Customer Retention Platforms - Page 2
Proactive customer retention software detects the risk indicators that lead to customer churn and escalation. Churn occurs when customers haven’t received quality support in their customer service experience, such as when their concerns have a slow resolution or are ignored. To proactively address concerns before escalation, this type of software uses natural language processing (NLP), natural language understanding (NLU), or natural language generation (NLG) technologies to recognize sentiments and content that indicate customer dissatisfaction. The dissatisfaction is quantified into a health score to indicate case urgency and severity. The company can administer immediate triage by routing the case to a qualified agent. Proactive customer service is the best defense against attrition.
These products are used by customer service and customer success teams to optimize response time and reduce the likelihood of customer churn. Reducing customer churn is one of the most cost-efficient ways for companies to accelerate growth. Proactive customer retention software will often integrate with contact center quality assurance software, customer success software, CRM software, and help desk software.
To qualify for inclusion in the Proactive Customer Retention category, a product must:
Featured Proactive Customer Retention Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
GPTfy is the Salesforce-native, enterprise-grade solution that accelerates your Salesforce integration with Generative AI such as Open AI, Cohere, Anthropic, and more to kill grunt work happening in S
- 45% Mid-Market
- 36% Small-Business
35 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Paddle Retain (formerly ProfitWell Retain) is the best-in-class churn software that helps subscription companies reduce churn and improve customer retention, automatically. Sellers choose Paddle Retai
- 50% Mid-Market
- 50% Small-Business
17,292 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, usi
- 73% Mid-Market
- 18% Enterprise
235 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Rupert is an AI agent that equips customer success and revenue teams with real-time predictions for accounts at churn risk or primed for upsell, triggering workflows that ensures timely proactivity an
- 67% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
FunnelStory is a Customer SuperIntelligence Platform that combines enterprise structured and unstructured data to generate superintelligence, driving a 90% reduction in surprise churn, tripling custo
- Computer & Network Security
- 62% Mid-Market
- 31% Small-Business
42 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Sturdy is an AI account review platform. Sturdy uses account data across every silo to instantly generate strategic account reviews, QBRs, renewal reviews, and more, cutting down hours of work to seco
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Retention Operating System for consumer brands. See everything your customers do in one system, and let AI take the actions that drive repeat revenue at enterprise scale. It integrates loya
- 50% Mid-Market
- 25% Small-Business
1 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We’re your go-to retention platform. Churnkey reduces churn, facilitates payments, and drives more revenue for companies built on recurring revenue like yours. Our platform makes it easy to quantify
- 50% Mid-Market
- 50% Small-Business
505 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AptEdge is a Support Engineering AI built for the complex needs of software support teams. AptEdge unifies data from different knowledge bases that support teams use while also understanding the produ
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Churned is an AI-powered Predictive Retention Platform dedicated to helping subscription-based businesses stay ahead of churn. Founded by a seasoned data science professor and backed by a team of over
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Churn Solution prepares your business for every possible customer outcome. Start retaining customers in a matter of days and watch your revenue spike. To start managing and decreasing churn, connectin
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We give you a platform to scale high-touch customer success to smaller customers: 1. AI-agent that gets to know your long-tail customers. 2. Turn these insights into a personalized success plan. 3.
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
GoSky is an AI-powered customer success platform designed for contextual data analysis, aimed at aiding B2B SaaS in proactively preventing churn rather than merely observing it.
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
IrisAgent is a leader in AI-powered Support Operations and provides real-time product insights to frontline support teams. IrisAgent delivers proactive customer support with AI-powered alerting, aut
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Reef.ai is an AI-powered customer data, scoring, and recommendation platform. We transform customer data into NRR with AI-led customer scores optimized for specific revenue outcomes. Reef puts the po
- 100% Mid-Market
