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The Top 13 Proactive Customer Retention Software

Check out this list of the top Proactive Customer Retention Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Staircase AI by Gainsight

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

43%

Marketing and Advertising

30%

Information Technology and Services

17%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

9.2

Meets Requirements

Average: 7.5

9.2

Ease of Doing Business With

Average: 7.3

10.0

Ease of Setup

Average: 6.0

9.6

Quality of Support

Average: 8.0

9.9

Ease of Admin

Average: 5.6

9.8

Qualtrics Customer Experience

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

79%

Financial Services

Telecommunications

Apparel & Fashion

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

9.3

Meets Requirements

Average: 7.5

9.3

Ease of Doing Business With

Average: 7.3

9.2

Ease of Setup

Average: 6.0

9.6

Quality of Support

Average: 8.0

9.0

Ease of Admin

Average: 5.6

9.2

Hook

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Information Technology and Services

29%

Financial Services

Graphic Design

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

9.4

Meets Requirements

Average: 7.5

9.1

Ease of Doing Business With

Average: 7.3

10.0

Ease of Setup

Average: 6.0

8.6

Quality of Support

Average: 8.0

10.0

Ease of Admin

Average: 5.6

10.0

Stylo

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Computer & Network Security

17%

E-Learning

17%

Banking

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

9.5

Meets Requirements

Average: 7.5

9.3

Ease of Doing Business With

Average: 7.3

9.2

Ease of Setup

Average: 6.0

9.0

Quality of Support

Average: 8.0

9.4

Ease of Admin

Average: 5.6

0.0

Eclipse AI

Overall Satisfaction Score

Top Industries of Reviewers:

Building Materials

29%

Real Estate

29%

Construction

29%

Architecture & Planning

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

8.4

Meets Requirements

Average: 7.5

8.8

Ease of Doing Business With

Average: 7.3

9.6

Ease of Setup

Average: 6.0

8.8

Quality of Support

Average: 8.0

9.7

Ease of Admin

Average: 5.6

9.4

Freshdesk Customer Success

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Business Supplies and Equipment

14%

Computer Software

14%

Accounting

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

9.8

Meets Requirements

Average: 7.5

9.5

Ease of Doing Business With

Average: 7.3

0.0

Ease of Setup

Average: 6.0

0.0

Quality of Support

Average: 8.0

9.6

Ease of Admin

Average: 5.6

0.0

SupportLogic

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

25%

Computer Networking

19%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

9.5

Meets Requirements

Average: 7.5

8.5

Ease of Doing Business With

Average: 7.3

10.0

Ease of Setup

Average: 6.0

9.0

Quality of Support

Average: 8.0

10.0

Ease of Admin

Average: 5.6

8.5

Frame AI

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Computer & Network Security

22%

Accounting

22%

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

6.9

Meets Requirements

Average: 7.5

8.9

Ease of Doing Business With

Average: 7.3

10.0

Ease of Setup

Average: 6.0

7.9

Quality of Support

Average: 8.0

10.0

Ease of Admin

Average: 5.6

9.1

Chargebee Retention

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Computer & Network Security

20%

Consumer Services

20%

Capital Markets

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

8.0

Meets Requirements

Average: 7.5

7.5

Ease of Doing Business With

Average: 7.3

8.7

Ease of Setup

Average: 6.0

8.2

Quality of Support

Average: 8.0

8.8

Ease of Admin

Average: 5.6

8.4

#10

involve.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

48%

Information Technology and Services

33%

Automotive

10%

Computer & Network Security

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

9.3

Meets Requirements

Average: 7.5

9.5

Ease of Doing Business With

Average: 7.3

9.7

Ease of Setup

Average: 6.0

0.0

Quality of Support

Average: 8.0

9.7

Ease of Admin

Average: 5.6

0.0

#11

Qualtrics CX for Contact Centers

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

43%

Telecommunications

29%

Cosmetics

14%

Entertainment

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

8.1

Meets Requirements

Average: 7.5

8.1

Ease of Doing Business With

Average: 7.3

8.2

Ease of Setup

Average: 6.0

7.7

Quality of Support

Average: 8.0

8.2

Ease of Admin

Average: 5.6

7.9

#12

Churn360

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Hospital & Health Care

22%

Information Technology and Services

22%

Education Management

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

0.0

Meets Requirements

Average: 7.5

0.0

Ease of Doing Business With

Average: 7.3

0.0

Ease of Setup

Average: 6.0

0.0

Quality of Support

Average: 8.0

0.0

Ease of Admin

Average: 5.6

0.0

#13

Ascendo AI

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

39%

Hospital & Health Care

33%

Computer Software

17%

Medical Devices

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 7.5

0.0

Meets Requirements

Average: 7.5

0.0

Ease of Doing Business With

Average: 7.3

0.0

Ease of Setup

Average: 6.0

0.0

Quality of Support

Average: 8.0

0.0

Ease of Admin

Average: 5.6

0.0