Eclipse AI helps unify our customer data from different channels (calls, reviews, surveys) to give us the big picture, and help us understand our customers better. Review collected by and hosted on G2.com.
We just started using the tool, so not at the moment. Review collected by and hosted on G2.com.
The visual representations of data and control over filters to see through multiple data parhways Review collected by and hosted on G2.com.
Interface, it can be made more professional on outlook.and more easier may be. Review collected by and hosted on G2.com.
The Insights provided by the AI are saving us hours of analysis. They are always spot on and relevant to our clients. Review collected by and hosted on G2.com.
If Eclipse AI had an internal call recording system, we could easily record our interviews/surveys with our client’s customers. Eclipse AI does turn calls > text > insights but requires us to use 3rd party call recorder. Review collected by and hosted on G2.com.
I appreciate the fact that Eclipse AI offers not only comprehensive dashboards but also provides valuable recommendations for enhancing our customer experience and boosting sales, leveraging the analysis of our customer feedback data. Review collected by and hosted on G2.com.
At present, Eclipse AI does not integrate with our customers' Facebook reviews; however, the Eclipse AI team has communicated that this capability is in their product development plan. Review collected by and hosted on G2.com.
Graphs with data level. Filters are helpful. Review collected by and hosted on G2.com.
- AI-generated action point: The AI should be capable of generating the top 4/5 insights extracted from the full survey and provide relevant suggestions. What it does now is just provide a lot of data interpretation from each question/graph-- these interpretations are easily understandable by looking at the graphs at the first place, hence don't require separate interpretation.
For example, a top insight from a particular survey could be- "Your customers are mostly unhappy just because they can't make enough money by selling your product". Suggestion-"Try revising customer benefits or provide better value." Review collected by and hosted on G2.com.
I really benefit from the dashboards that are supported by real-time insights. Everything is easy to understand which makes it easy execute. Review collected by and hosted on G2.com.
Lack of integrations, but I have been assured they are working on this. Review collected by and hosted on G2.com.
Eclipse AI captures the customer experience data and turns that data into specific actions that I can use to strengthen relationships and increase retention, reducing the risk of losing customers, and increasing the opportunities to deliver more of our value proposition. Review collected by and hosted on G2.com.
The process to collect survey data could be made simpler, or more automated to make more streamlined. Review collected by and hosted on G2.com.
The auto-generated analytics based on the submitted responses and the cross-co-relative analysis were insightful and helpful. Review collected by and hosted on G2.com.
The proposed actions list could have been better visualized with the statement parallel with the meaningful actions with examples. Review collected by and hosted on G2.com.
Eclipse AI has helped us unify customer review data from 130+ franchisees. It also generates valuable insights
(based on AI analysis) which are being used by our marketing, ops, and training teams. Review collected by and hosted on G2.com.
More integrations with third party review sites such as yellow pages, Bark, etc. would be helpful. Review collected by and hosted on G2.com.
It consolidates all our Google Reviews and NPS survey results into one view to give us a clear overview of brand perception and satisfaction. It also uses ai to generate suggested actions for our team to follow up on Review collected by and hosted on G2.com.
Would like it if more review sites could be integrated such as Bark, Houzz, Yellow pages etc, but as I understand it, some of these are already in development for a future release. Review collected by and hosted on G2.com.
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