Generates a score that represents the likelihood of customer churn and customer satisfaction. This feature was mentioned in 12 Eclipse AI reviews.
Customer Profiles
Catalogues and organizes a profile for each customer where every data point is attributed to. This feature was mentioned in 13 Eclipse AI reviews.
Notifications
Set alerts for customer profiles in need of urgent attention and resolution. 14 reviewers of Eclipse AI have provided feedback on this feature.
Predictions (6)
Service Quality Assurance
Based on 16 Eclipse AI reviews. Service quality is measured in real time to provide alerts to case managers on opportunities for improvement
Analytics
Provides dashboards and reports to describe profiles and trends. This feature was mentioned in 18 Eclipse AI reviews.
Revenue Impact
Measures the business value of each customer and their contribution to the company bottom line. This feature was mentioned in 12 Eclipse AI reviews.
Artificial Intelligence
AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. 16 reviewers of Eclipse AI have provided feedback on this feature.
Sentiment
The product automatically discerns customer sentiment from text and/or calls for proactive action. This feature was mentioned in 14 Eclipse AI reviews.
Retention
Calculates the likelihood of your customers continuing to use your product or leaving. This feature was mentioned in 15 Eclipse AI reviews.
Generative AI (2)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
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