Eclipse AI Features
What are the features of Eclipse AI?
Platform
- Health Score
- Customer Profiles
- Notifications
Predictions
- Service Quality Assurance
- Analytics
- Revenue Impact
- Artificial Intelligence
- Sentiment
- Retention
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Eclipse AI Categories on G2
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Platform
Health Score | Generates a score that represents the likelihood of customer churn and customer satisfaction. 12 reviewers of Eclipse AI have provided feedback on this feature. | 90% (Based on 12 reviews) | |
Customer Profiles | Catalogues and organizes a profile for each customer where every data point is attributed to. This feature was mentioned in 13 Eclipse AI reviews. | 95% (Based on 13 reviews) | |
Notifications | Set alerts for customer profiles in need of urgent attention and resolution. 14 reviewers of Eclipse AI have provided feedback on this feature. | 90% (Based on 14 reviews) |
Predictions
Service Quality Assurance | Service quality is measured in real time to provide alerts to case managers on opportunities for improvement 16 reviewers of Eclipse AI have provided feedback on this feature. | 94% (Based on 16 reviews) | |
Analytics | Provides dashboards and reports to describe profiles and trends. This feature was mentioned in 18 Eclipse AI reviews. | 92% (Based on 18 reviews) | |
Revenue Impact | Measures the business value of each customer and their contribution to the company bottom line. This feature was mentioned in 12 Eclipse AI reviews. | 83% (Based on 12 reviews) | |
Artificial Intelligence | AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. 16 reviewers of Eclipse AI have provided feedback on this feature. | 91% (Based on 16 reviews) | |
Sentiment | The product automatically discerns customer sentiment from text and/or calls for proactive action. This feature was mentioned in 14 Eclipse AI reviews. | 89% (Based on 14 reviews) | |
Retention | Calculates the likelihood of your customers continuing to use your product or leaving. This feature was mentioned in 15 Eclipse AI reviews. | 90% (Based on 15 reviews) |
Generative AI
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
