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Proactive Customer Retention Software
Eclipse AI
Eclipse AI Features

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Aberdeen Broadcast Services

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Eclipse AI

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4.6/5

(31)

4.6 out of 5 stars

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How would you rate your experience with Eclipse AI?

See all 31 Eclipse AI reviews

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Eclipse AI Reviews

Eclipse AI Features

Platform (3)

Health Score: Generates a score that represents the likelihood of customer churn and customer satisfaction. This feature was mentioned in 12 Eclipse AI reviews.
Customer Profiles: Catalogues and organizes a profile for each customer where every data point is attributed to. This feature was mentioned in 13 Eclipse AI reviews.
Notifications: Set alerts for customer profiles in need of urgent attention and resolution. 14 reviewers of Eclipse AI have provided feedback on this feature.

Predictions (6)

Service Quality Assurance: Based on 16 Eclipse AI reviews. Service quality is measured in real time to provide alerts to case managers on opportunities for improvement
Analytics: Provides dashboards and reports to describe profiles and trends. This feature was mentioned in 18 Eclipse AI reviews.
Revenue Impact: Measures the business value of each customer and their contribution to the company bottom line. This feature was mentioned in 12 Eclipse AI reviews.
Artificial Intelligence: AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. 16 reviewers of Eclipse AI have provided feedback on this feature.
Sentiment: The product automatically discerns customer sentiment from text and/or calls for proactive action. This feature was mentioned in 14 Eclipse AI reviews.
Retention: Calculates the likelihood of your customers continuing to use your product or leaving. This feature was mentioned in 15 Eclipse AI reviews.

Generative AI (2)

AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.

Aberdeen Broadcast Services

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Eclipse AI

4.6/5

(31)

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