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The Top 20 Customer Journey Mapping Tools

Check out this list of the top Customer Journey Mapping Tools products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Miro

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

32%

Consulting

19%

Design

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.0

9.2

Ease of Setup

Average: 8.6

9.3

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 8.7

8.8

Lucid Visual Collaboration Suite

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

34%

Financial Services

16%

Consulting

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.0

9.4

Ease of Setup

Average: 8.6

9.3

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 8.7

9.2

Glassbox

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

57%

Insurance

19%

Retail

18%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.9

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 8.6

9.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.7

10.0

Quadient Inspire

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

72%

Printing

12%

Information Services

Banking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 8.6

9.6

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 8.7

9.4

CleverTap

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

50%

Retail

20%

Entertainment

16%

Health, Wellness and Fitness

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.0

9.6

Ease of Setup

Average: 8.6

8.9

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 8.7

9.3

SketchWow

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

34%

Consulting

29%

Professional Training & Coaching

21%

Computer Software

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 8.6

9.7

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.7

9.5

JourneyTrack.io

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

36%

Banking

27%

Computer Software

18%

Consulting

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.0

9.9

Ease of Setup

Average: 8.6

9.6

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.7

9.5

Salesforce Marketing Cloud Engagement

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Financial Services

27%

Marketing and Advertising

22%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.0

9.1

Ease of Setup

Average: 8.6

8.3

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 8.7

8.8

MoEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

42%

Education Management

20%

Marketing and Advertising

20%

Online Media

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.0

9.4

Ease of Setup

Average: 8.6

9.5

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 8.7

9.4

#10

WebEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

34%

Education Management

27%

Information Technology and Services

20%

Marketing and Advertising

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.0

9.0

Ease of Setup

Average: 8.6

8.7

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 8.7

8.9

#11

ChurnZero

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

57%

Information Technology and Services

24%

Computer & Network Security

11%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.0

9.6

Ease of Setup

Average: 8.6

8.6

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.7

8.7

#12

Usermaven

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

64%

Media Production

14%

Computer Software

14%

Entertainment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.0

9.4

Ease of Setup

Average: 8.6

9.4

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 8.7

9.3

#13

Zoho CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

42%

Computer Software

26%

Marketing and Advertising

18%

Computer Games

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 8.6

8.5

Quality of Support

Average: 9.4

8.5

Ease of Admin

Average: 8.7

8.8

#14

Act-On

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

36%

Information Technology and Services

24%

Financial Services

24%

Computer Software

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 8.6

8.8

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 8.7

9.4

#15

Indeemo

Overall Satisfaction Score

Top Industries of Reviewers:

Market Research

40%

Research

30%

Consulting

20%

Higher Education

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 8.6

9.1

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.7

9.2

#16

Planhat

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

52%

Information Technology and Services

32%

Marketing and Advertising

13%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.0

9.7

Ease of Setup

Average: 8.6

8.0

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 8.7

8.4

#17

Netcore Customer Engagement and Experience Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

52%

Banking

18%

Apparel & Fashion

15%

Insurance

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 8.6

8.7

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 8.7

9.0

#18

Contentsquare

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

42%

Apparel & Fashion

34%

Telecommunications

14%

Luxury Goods & Jewelry

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 8.6

8.6

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.7

8.8

#19

Smaply

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Banking

29%

Education Management

14%

Automotive

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

10.0

Ease of Doing Business With

Average: 9.0

0.0

Ease of Setup

Average: 8.6

0.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.7

0.0

#20

UXPressia

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

27%

Consulting

27%

Design

27%

Higher Education

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

8.5

Ease of Doing Business With

Average: 9.0

9.5

Ease of Setup

Average: 8.6

9.6

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 8.7

8.8