18 JourneyTrack.io Reviews
Overall Review Sentiment for JourneyTrack.io
Log in to view review sentiment.
1. Journey Track is designed with journey mapping templates, "lanes" enabling the user to quickly fill in insights at every step of the way (e.g. Core needs, Doing, Thinking, Feeling...).
2. Personas are incorporated in journey map to define specific needs/ challenges/insights for each Persona.
3. Loved the "Insights" lane where I tagged as "Moments that Matter", "Need" and "Painpoint" which made it easy for team to focus in on key challenges and opportunities.
4.Found the "Workshop" feature very valuable as internal team collaborated in real-time and asynchronously on What was heppening at the specific step, core needs and brainstrom ideas. Within days, we are now defining solution options for upcoming consumer research.
5. Excellent support team offering guidance and best practices. Review collected by and hosted on G2.com.
When using the Workshop feature for asynchronous input, as a Moderator I wanted to see a list of comments by each participant since I last logged in. Review collected by and hosted on G2.com.
JourneyTrack Journey Impact is exactly what our team needed to show how the research team goes from insights to actionable recommendations to Jira tickets to impact to our metrics including CSAT, NPS, and Revenue.
We are now using this feature alongside their new feature that allows us to tag insights to journeys to trace it back to impact.
Journeytrack is easy to use and their onboardiing is straightforward. We use JourneyTrack across teams that service different stakeholders in the organization.
We use JourneyTrack to run workshops on a weekly basis. This feature alone has made the investment in this product worthwhile as we are able to turn a workhop into a journeymap quickly without spending endless hours synthesizing data.
Their DEI feature is helpful for all our inclusivity work.
Last, their customer support is really amazing. JourneyTrack is so easy to implement. We were able to get the Jira and Qualtrics integrations up and running in less than an hour.
5 stars team JourneyTrack. I wish there would be more SaaS solutions that cared about their clients like you do. You make it easy to do business with you. Review collected by and hosted on G2.com.
No major dislikes. I'd like to see an integration with Forsta and Domo, but undersand that it's on their roadmap. Review collected by and hosted on G2.com.
I like how easy it is to learn and navigate. The templates are beneficial, and I appreciate the clear visualization of the customer path. The workshop feature was perfect for our team to have a meaningful conversation about the customer journey and how to improve areas where we're currently losing them. As a SaaS product, implementation is super easy, and the customer support team is readily available, helpful, and friendly on the rare occasions I've needed them. Review collected by and hosted on G2.com.
There's nothing I dislike. There are features we don't use today - as we are just getting started with customer journey mapping, but I like that we can grow with the platform. Review collected by and hosted on G2.com.
La facilité des fonctionnalités. Super simple et intuitif. Excellent support de l'équipe. Review collected by and hosted on G2.com.
Bonne question! On pourrait améliorer le design et l'expérience utilisateur. Ajouter des fonctionnalités. Review collected by and hosted on G2.com.
It helps organize research data into a flexible and usable format that can be shared and easily collaborated on.
We have been using it as a collaborative tool to create user journeys based on the research data we have collected from qual research and it is great to see the options we can add to put in the journey and tailor it based on what we need. It has the option to even integrate some apps like miro, mural, youtube, etc. that we are yet to explore but tehy add to teh possiblility of adding insights in one more than one format (lie avideao) etc. to add wieght and data to support how we create user journeys.
The template feature is good too. We have some and have created some of our for our projects. They are easy, self-explanatory and allow us to pick and choose based on the type mof data we want to put. Review collected by and hosted on G2.com.
Sometimes, there are speed issues, it takes a long time to load or refresh.
Also, our team faced issues with adding and giving access to users. So, we could add them as user with edit rights, but they were only able to see and could not edit for about 2 days. Looks like it was a bug that got fixed bit we lost some time while that got fixed. Issues like these can slow things down. Review collected by and hosted on G2.com.
JourneyTrack was simple to implement and is intuitive to use, including by remote workshop participants who are given a link to participate. Our favorite feature is the ability for all workshop participants to score each journey step (satisfaction x importance): this allows the pain points to be easily prioritized and for the participants to truly own the results of the journey mapping work. This has given our journey maps credibility and they have been used as evidence to make impactful changes. Our second favorite thing with JourneyTrack is how easy it is to communicate with customer support. In fact, we've suggested several enhancements that were eventually implemented. And we are regularly asked for our feedback (customer experiences first!). Review collected by and hosted on G2.com.
We would like to be able to make a copy of a workshop, or a workshop template. This is possible with journey maps. One feature that we have not yet used is integration with other tools. Review collected by and hosted on G2.com.
JourneyTrack gives our team a user friendly tool to build collaborative customer journey maps we can easily share at all levels of the company. Having built numerous maps over the last two years with JourneyTrack has put us well on our way to achieving an Atlas of maps for strategic decision making and prioritization efforts. In the past, whether our team led a customer jounrey mapping effort or one was started and built elsewhere within our large organization, it was either a powerpoint presentation saved on someone's drive, or a sharepoint site, but we lacked the connectivity of the micro-journeys. JourneyTrack has solved that for us and has been one of the better software investments we've made from a customer experience standpoint. Review collected by and hosted on G2.com.
Perhaps the most surprising aspect of working with JourneyTrack has been their willingness to accept our feedback, and even moreso, they proactively seek it out. They ask my team what could be better, and they make it better. They ask my leaders what new enhancements they would like to see, and in relatively short order, we see those enahcements delivered. One item we've recently communicated to their leadership is the desire to group projects into programs, and so we look forward to that coming to life at some point in the near future. Review collected by and hosted on G2.com.
JourneyTrack is a great collaboration tool - it allows various teams to work simultaneously on
projects within defined parameters. The workshop tool is excellent for not only documenting the
current state but also brainstorming future state solutions. The process is democratized by
giving all stakeholders a voice and a vote - it is so important to ensure diversified points of view
in how users engage - the more input, the better! Being able to create an insights-driven journey
map with the click of just one button once the workshop is complete is an incredible time and
money saver. The insights hub allows for easy storage and sharing of insights across teams,
which helps reduce duplicative efforts. The tool is also great for measuring impact over time. I
like how I can customize what is measured based on what’s important to my organization. Review collected by and hosted on G2.com.
Nothing specific comes to mind. Our team has yet to explore several features of the tool, like AI
recommendations, but we hope to do so soon. Review collected by and hosted on G2.com.
The functionality of the product, the ease of learning the tool and the capabilities are all exactly in line with what our organization is looking for. Some tools are overbuilt with unnecessary bells and whistles that do not allow for the quick generation of customer or colleague journey maps or the tracking of results coming out of those CJM's. Review collected by and hosted on G2.com.
The speed of enhanced features had been a point of consideration, but they have lately accellerated deployment of new capabilities. Review collected by and hosted on G2.com.
I like that JourneyTrack is a one-stop platform. Navigation is intutive and organized the way that maps are created and reviewed. It's easy to create personas, add steps to the journey, and make updates. Thoughts/feelings, interactions, pain points, and recommendations are easy to add and prioritize. I can rate the effort and cost of focusing on recommendations. Providing DEI segmentation is a differentiator. Collaboration is made easier by providing the ability to integrate workshop findings. The resultant journeys are clean and well-presented and easy to share. I don't get lost in the flow when I navigate and the platform provides good Help Topics and a Contact Support option, if needed. It's easy to publish and share journeys. Review collected by and hosted on G2.com.
There are very few downsides to JourneyTrack. Some minor suggestions:
- Adding the ability to prioritize Pain Points, and interactions
- Provide an overlay the visualization of the journey so that I can more easily compare thoughts and feelings states at various steps across personas Review collected by and hosted on G2.com.
