The Top 20 Easiest To Use Customer Journey Mapping Tools

See the top Customer Journey Mapping Tools products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassbox

9.8

Overall Usability Score

9.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

10.0

Ease of Use

Average: 8.8

9.8

Meets Requirements

Average: 9.0

9.9

Customer Segment Breakdown

Small Business

Mid Market

18%

Enterprise

77%

SketchWow

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.5

Ease of Use

Average: 8.8

9.0

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

86%

Mid Market

Enterprise

ChurnZero

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 8.8

8.7

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

28%

Mid Market

63%

Enterprise

CleverTap

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.0

Ease of Use

Average: 8.8

9.0

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

29%

Mid Market

52%

Enterprise

19%

Netcore Customer Engagement Platform

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 8.8

8.9

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

18%

Mid Market

48%

Enterprise

34%

Lucid Visual Collaboration Suite

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 8.8

9.2

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

42%

Mid Market

35%

Enterprise

23%

WebEngage

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.7

Ease of Use

Average: 8.8

8.9

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

27%

Mid Market

55%

Enterprise

17%

Miro

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.7

Ease of Use

Average: 8.8

9.0

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

43%

Mid Market

32%

Enterprise

25%

Zoho CRM

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.3

Ease of Use

Average: 8.8

8.8

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

62%

Mid Market

32%

Enterprise

#10

Contentsquare

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.5

Ease of Use

Average: 8.8

8.0

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

18%

Mid Market

34%

Enterprise

49%

#11

Custify

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.2

Ease of Use

Average: 8.8

9.1

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

64%

Mid Market

33%

Enterprise

#12

Agentforce Marketing (formerly Salesforce Marketing Cloud)

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.1

Ease of Use

Average: 8.8

8.0

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

29%

Mid Market

48%

Enterprise

23%

#13

MoEngage

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.7

Ease of Use

Average: 8.8

9.4

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

23%

Mid Market

55%

Enterprise

22%

#14

Flowmapp

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.6

Ease of Use

Average: 8.8

9.0

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

84%

Mid Market

13%

Enterprise

#15

Planhat

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

7.9

Ease of Use

Average: 8.8

8.0

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

33%

Mid Market

61%

Enterprise

#16

Usermaven

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.7

Ease of Use

Average: 8.8

9.4

Meets Requirements

Average: 9.0

9.4

Customer Segment Breakdown

Small Business

97%

Mid Market

#17

Bento

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.4

Ease of Use

Average: 8.8

7.8

Meets Requirements

Average: 9.0

9.9

Customer Segment Breakdown

Small Business

97%

Mid Market

#18

Mouseflow

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.2

Ease of Use

Average: 8.8

8.8

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

68%

Mid Market

23%

Enterprise

#19

SAS Customer Intelligence 360

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 8.8

8.6

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

21%

Mid Market

47%

Enterprise

32%

#20

Indeemo

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.9

Ease of Use

Average: 8.8

8.7

Meets Requirements

Average: 9.0

9.4

Customer Segment Breakdown

Small Business

46%

Mid Market

26%

Enterprise

28%