MoEngage Reviews & Product Details

What I like about moengage is the user property and user affinity they provide to make customer targeting soo easy, and the RFM Segmentations that will help us target users on the correct time and creatine different user Funnels Review collected by and hosted on G2.com.

Integration of moengage is a little tricky. It needs connections to connect to them and data from various CRM providers and outside parties.also some unwanted backend errors there were problem in creating and running campaign in moengage Review collected by and hosted on G2.com.

What I like best about MoEngage is its comprehensive and user-friendly platform that makes it easy to manage and optimize multi-channel campaigns. The intuitive interface allows us to seamlessly engage with our audience through personalized messaging across email, SMS, push notifications, and more. Additionally, their customer support is outstanding—always responsive, knowledgeable, and eager to help us get the most out of the platform. The actionable insights and analytics provided by MoEngage have also been crucial in driving informed decisions and improving our overall customer engagement strategy. Review collected by and hosted on G2.com.

While MoEngage is a powerful platform, there are a few areas that could use improvement. The platform's reporting capabilities, although robust, could benefit from more customization options to better tailor insights to our specific needs. Occasionally, the system can be a bit slow when handling large datasets, which can be frustrating when working under tight deadlines. Additionally, while the platform is generally intuitive, there is a slight learning curve for new users when navigating more advanced features. However, these issues are relatively minor compared to the overall benefits the platform provides. Review collected by and hosted on G2.com.

MoEngage offers a wide range of features that make user engagement easier. What I like best is the Personalization, which allows me to create customized campaigns, ensuring I target the right audience with relevant content. I also like the User Segmentation feature for refining my audience. Additionally, the platform’s Comprehensive Analytics provide detailed reports on user behavior and engagement with my campaigns. Lastly, the Omnichannel Campaign feature allows me to engage users through multiple channels, such as email, push notifications, and in-app messaging. Review collected by and hosted on G2.com.

Things I dislike about MoEngage is that the learning and exploring can be a bit tricky for new users, especially when navigating all the features. Also, the delays in loading the campaigns when you search it is a little annoying. Review collected by and hosted on G2.com.

The Analytics part is so good for getting a clear view. And the best customer support service from the mo Engages team. The team used to update us twice weekly. Review collected by and hosted on G2.com.

Better to add some more customization in push notifications. Sometimes, the In-App banner is not working with our product. And the click rate has to improve a little. Review collected by and hosted on G2.com.

- Useful for segmentation and reviewing stats of campaign

- Has great account management

- Tries to simplify complexities an organization has with data and turns it into something manageable for the team to use Review collected by and hosted on G2.com.

None. Although we are in a phase where the team is still constantly trying to learn how to use MoEngage, we are discovering capabilities as well as ways of working that have been helpful Review collected by and hosted on G2.com.

I’ve been using MoEngage for some time now, and I’m genuinely impressed with the capabilities and performance of the platform. It’s a comprehensive tool that has significantly streamlined our customer engagement efforts.

Apart from their tool I would like to shoutout to their CSM team. They are very professional and ready to help anytime even they are on vacation Review collected by and hosted on G2.com.

I rate MoEngage very highly overall, as it’s been an excellent tool for our customer engagement needs. However, I’ve noticed that when creating large flows, the platform sometimes experiences lag. On occasion, this lag has caused us to lose all our changes unexpectedly. While MoEngage offers an auto-save feature for campaigns, I believe implementing a similar auto-save functionality for flows would be a valuable improvement. This would prevent any loss of work and enhance the overall user experience. Review collected by and hosted on G2.com.

We can build customized dashboards in a very user friendly interface and can access data from multiple sources seamlessly. And a great customer support team to handle our queries regarding the product. Review collected by and hosted on G2.com.

I think the cost of subscription is bit expensive to use in startups. If they had any basic plans for startups it would be more helpful. Review collected by and hosted on G2.com.

MoEngage offers amazing services, including the support team and the Account handler. The Account handler helps with all integration aspects which is good. The Features available to work on are amazing & proper detailed information on each feature is available. They are always ready to explore new options and friendly enough to help with every problem. Review collected by and hosted on G2.com.

I do not dislike anything until now in MoEngage. Review collected by and hosted on G2.com.

Moengage is a great tool for entry level CRM officer as it offers straight forward UI/UX . The flow set up is pretty straightforward if we want to implement a basic logic. Review collected by and hosted on G2.com.

It requires tech help for when we want to update user's profile with the latest data according to the flow we've created. Review collected by and hosted on G2.com.

Moengage provides user segmentation, by using this we can engage customer from multiple channels, we can analyse the customer data for further steps for marketing, it is easy to use for anyone more over the CSM is also good, we are using it on daily bases. Review collected by and hosted on G2.com.

It is little difficult to implement and comapared to other tools it is little expencive for small businesses. Review collected by and hosted on G2.com.