Top Free Customer Journey Mapping Tools
Check out our list of free Customer Journey Mapping Tools. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.
If you'd like to see more products and to evaluate additional feature options, compare all Customer Journey Mapping Tools to ensure you get the right product.
View Free Customer Journey Mapping Tools
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
38 Customer Journey Mapping Products Available
View all Customer Journey Mapping Tools
(12,613)4.6 out of 5
8th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Miro
OverviewUser Satisfaction
Miro features and usability ratings that predict user satisfaction
8.6
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.5
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
DS
Based on user experiences and reviews, the most highly praised aspects of Miro are its infinite, flexible canvas and its real-time collaboration... Read review
AG
I like that Miro has an infinite board where you can upload images and save them in good quality. The ability to upload PDFs and export them as... Read review
HQ Location
San Francisco, CaliforniaTwitter
@MiroHQ38,441 Twitter followers
OverviewUser Satisfaction
Lucid Visual Collaboration Suite features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.1
Multiple Personas
Average: 8.4
8.8
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
KK
I am flabbergasted with how am able to create dazzling diagrams effortlessly,credits to it's drag and drop interface.I love it for robust... Read review
MM
It's a True protoge that helps to design and structure process mapping diagrams and workflows that live up to my expectactions.Awesome templates... Read review
HQ Location
South Jordan, UTTwitter
@LucidSoftware14,543 Twitter followers
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OverviewUser Satisfaction
Contentsquare features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.7
7.9
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
GP
I find Contentsquare very easy to use; you don't need specialist training or knowledge, which is great. I use it for analyzing interactions with... Read review
MS
Super useful for quickly finding out what users think. Read review
HQ Location
ParisTwitter
@Contentsquare6,576 Twitter followers
(642)4.6 out of 5
Entry Level Price:$75.00
4th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for CleverTap
OverviewUser Satisfaction
CleverTap features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
NJ
Clevertap is one stop solution for all kind of D2C brands. I have been using clevertap since 3 years now and with time I have been feeling the ease... Read review
DJ
As a mobile application developer and user activity analyst at AllEvents, I can confidently say that CleverTap is one of the best solutions for... Read review
HQ Location
Mountain View, CaliforniaTwitter
@CleverTap21,694 Twitter followers
(2,894)4.1 out of 5
Entry Level Price:Free
9th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Zoho CRM
OverviewUser Satisfaction
Zoho CRM features and usability ratings that predict user satisfaction
8.0
Ease of Admin
Average: 8.7
8.4
Multiple Personas
Average: 8.4
8.4
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Twitter
@Zoho137,102 Twitter followers
Phone
+1 (888) 900-9646 
(524)4.5 out of 5
Entry Level Price:Free Upto 10,000 Month...
14th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for MoEngage
OverviewUser Satisfaction
MoEngage features and usability ratings that predict user satisfaction
8.8
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
VS
- Awesome support team, quick resolution
- New Features (which are relevant)
- Robust Platform Read review
LD
I think for the price they offer, their push notification, messaging segmentation & automation and analytics tools are solid. They don't have an... Read review
HQ Location
San Francisco, CaliforniaTwitter
@moengage2,542 Twitter followers
OverviewUser Satisfaction
Ortto features and usability ratings that predict user satisfaction
8.8
Ease of Admin
Average: 8.7
7.9
Multiple Personas
Average: 8.4
7.8
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
AS
For me it´s a perfect balance of price and quality. Covers the core necesities for eficient marketing automations campaigns and support team is... Read review
AN
I like that it can easily integrate with our Salesforce and that I can connect the relevant data fields to utilise for our email marketing. The... Read review
HQ Location
Sydney, AustraliaTwitter
@ortto179 Twitter followers
OverviewUser Satisfaction
SAS Customer Intelligence 360 features and usability ratings that predict user satisfaction
7.5
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
UM
It focuses and groups consumer actions. It also generates predictions of when is the best time to contact the customer. The technology behind it is... Read review
IK
Helps us understand what customers really want. Explore actions, lets you create models, design flows, create new decisions, new rules and... Read review
HQ Location
Cary, NCTwitter
@SASsoftware61,046 Twitter followers
OverviewUser Satisfaction
TheyDo features and usability ratings that predict user satisfaction
8.7
Ease of Admin
Average: 8.7
8.6
Multiple Personas
Average: 8.4
7.7
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
NH
The fact that they offer a generous free plan to try out the features, which is something of a rarity in B2B software these days. Read review
AM
Being able to map and layer insights along journeys, and in particular I thought the AI mechanism for interpretting imports was pretty nifty! It's... Read review
HQ Location
Amsterdam, NLTwitter
@TheyDoHQ291 Twitter followers
OverviewUser Satisfaction
Mouseflow features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
7.7
Multiple Personas
Average: 8.4
7.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
YB
Cost Structure
Self Serve Motion
Ease of Use
Configuration Read review
JO
I was looking for a session recording and heatmap tool that was reasonably price and easy to implement, including some detailed technical... Read review
HQ Location
Copenhagen, DenmarkTwitter
@mouseflow1,738 Twitter followers
OverviewUser Satisfaction
Flowmapp features and usability ratings that predict user satisfaction
9.1
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
8.9
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
BH
Clearly designed by people who understand the value and application of things like personas, user flows etc. Easy to export which is an essential... Read review
KA
I've tried many different services but haven't found any as easy to use or as simple for clients to use than FlowMapp. I use it for generating... Read review
Twitter
@flowmapp1,547 Twitter followers
OverviewUser Satisfaction
Treasure Data Customer Data Platform features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.7
8.1
Multiple Personas
Average: 8.4
7.4
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
AS
It's usability and features makes the performance hassle free Read review
DY
There are many features of TD but if I have to name one as data engineer is its ablility to ingest data from multiple sources through import... Read review
HQ Location
Mountain View, CATwitter
@treasuredata7,908 Twitter followers
OverviewUser Satisfaction
UXPressia features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.7
9.1
Multiple Personas
Average: 8.4
8.7
Templates
Average: 8.6
6.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
CD
We have been using the tool for the last couple of years, when working with our clients. Generally the client love the tool, as it has a very clean... Read review
UH
Simple website to navigate through customer journey. Couple fo sample templates help to create the journey view. Free tier without credit card is... Read review
Twitter
@UXPressia846 Twitter followers
OverviewUser Satisfaction
Pushwoosh features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.7
7.5
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
1.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
UM
Behavior-triggered push notifications and emails, segmentation, personalized communications there is a lot of things that can be done with this.... Read review
OH
This tool is essential when sending notifications to computers and mobile devices and applications. It provides an intuitive system through which... Read review
Twitter
@Pushwoosh894 Twitter followers
OverviewUser Satisfaction
Trendemon features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
7.2
Multiple Personas
Average: 8.4
8.1
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
MD
We use TrenDemon for measuring content effectiveness, increasing conversions from website visitors and analyzing web visitor behavior. It pays for... Read review
AW
Great tool, with great features: Targeting, reporting, content recommendations...
Amazing people!!! Always there to help you and guide you and... Read review
Twitter
@Trendemon1,264 Twitter followers
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