Discussões de Digital Customer Service Platforms Software

Hi, Would love to explore messagebird app to integrate whatsapp messages as a Ticket, responding on whatsapp via Zoho Desk to incoming queries.

To compare with other products to see if something unique or new introduced as feature that Zoho Helpdesk may lack.

on the agent workspace, email chains keep being pulled into the conversation flow. this is where the customer responds back with the entire email chain as their email. this makes it extremely hard to find the latest reply when it is somewhere half way up the ticket

We need to integrate our sip trunk directly to the telephony section in Zoho, that is possible?

I need to be able to access and initiate new tickets from an Apple mobile device.

If yes, do I also have the ability to change and edit the list? I want to know more about the automation system, can I set automated follow-up emails that should be sent on specific days and dates?

There is currently no way to identify or filter what is the set of the products/items you can select during the quote creation. We have two sources of products and one of them is wrong. Because we can see which set the product displayed belongs to, our sales are selecting the wrong items. This... Leia mais

Which are the best practices when creating or customizing the triggers?

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Conseguimos criar um grupo com especialista do intercom, para discutirmos cases de sucesso ou para nos ajudarmos de alguma forma, visando o crescimento da comunicade Brasileira?

When emailing customers, the whole chain of previous responses is visible.

It appears that when I order out of the app, the stock is not being subtracted from my store. Likewise, if I have no stock, the app will allow orders to go through, causing yet another CS issue that we're already trying to resolve. Is it possible I've missed a setting somewhere? Or is that just... Leia mais

I am used to writing emojis and emoticons with the keyboard, it saves a lot of time. But when I talk to a customer over the chat, I have to go and use the emoji menu, instead of the regular format starting with ":", are they going to be implemented for a faster use?

When will you allow us to track metrics for "messaging" such as missed chats?

Nothing to describe.

thanks

How do I pay for Zoho Desk?

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Is it possible for contact form submission information (submitted by customers/end users) to be directly updated in the end user's Zendesk profile? For example, if a contact form submission comes in and the end-user submits their phone number, we have to manually enter this information into... Leia mais

This question can help users to understand more about gladly

Is there any training environment for the gladly

Despite its higher price tag, Salesforce Essentials receives our Editors' Choice award as a small business CRM solution because of its comprehensive feature set and well-thought-out deployment process.

Fix the problem

Excelente recomendo a todos sem duvidaExcelente recomendo a todos sem duvidaExcelente recomendo a todos sem duvidaExcelente recomendo a todos sem duvidaExcelente recomendo a todos sem duvida

ZOHO is the best

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