# Employment Hero Reviews **Vendor:** Employment Hero **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,161 ## About Employment Hero Employment Hero is an AI Employment Operating System (OS) that unifies recruitment, HR, payroll and benefits into one automated infrastructure for SMEs and growing organisations. Built to remove everyday employment friction, the company provides a global solution for over 350,000 businesses and 2 million users to manage their workforce across industries like tech, healthcare and retail. Employment Hero moves beyond traditional HRIS by using AI to enhance manual workflows into a hands-off operation. The platform functions as a system of action rather than just a system of record, where AI handles the heavy lifting of the employment lifecycle. Instead of simply presenting a to-do list, the OS triggers the next move; whether that is shortlisting a candidate, updating a compliance policy or running a complex pay cycle. It is designed for businesses that want their employment tasks handled autonomously, rather than just having another software tool to manage. \> AI-Led recruitment: Moves candidates through the funnel automatically, from job posting to offer, using an AI Recruitment Agent to screen and rank talent 24/7. \> Automated payroll engine: Orchestrates complex calculations, tax compliance and reporting across different jurisdictions without the need for manual data entry. \> Unified HR & compliance: Acts as a single source of truth for contracts and policies, featuring built-in triggers that automate onboarding, time-tracking and performance reviews. \> Employee superapp: A mobile-first hub where teams access payslips and manage leave while tapping into a suite of wellness perks and financial benefits. \>Integrated Learning Management System (LMS): Enables tailored training pathways and performance reviews to foster professional development without manual coordination. Proactive people ops: Uses built-in AI to answer routine HR questions instantly and surface items needing attention before they become administrative bottlenecks. The primary value of the platform enables companies move faster by reducing operational drag across the employment lifecycle.. It solves the problem of fragmented tools and repetitive manual work by providing a single, intelligent thread that connects every part of the employee experience. By automating the routine, Employment Hero allows leadership teams to stop chasing paperwork and start focusing on the strategic growth of their people and culture. Languages supported: English and French. ## Employment Hero Pros & Cons **What users like:** - Users find the **ease of use** of Employment Hero highly beneficial for both HR and employees alike. (482 reviews) - Users find the **excellent customer support** of Employment Hero invaluable, aiding in seamless setup and integration. (327 reviews) - Users highlight the **simplicity and ease of use** of Employment Hero, streamlining payroll and HR processes effectively. (286 reviews) - Users praise the **excellent customer support** from Employment Hero, making implementation and problem-solving seamless and efficient. (251 reviews) - Users find Employment Hero to be **intuitive and user-friendly** , simplifying HR tasks and enhancing workflow efficiency. (242 reviews) - Features (241 reviews) - Easy Setup (227 reviews) - Easy Access (221 reviews) - Comprehensive Features (217 reviews) - User Interface (212 reviews) **What users dislike:** - Users find **missing features** in Employment Hero, noting difficulties with payroll and limited customization options. (228 reviews) - Users find **limited customization** options in Employment Hero, making editing templates and navigation challenging. (187 reviews) - Users find Employment Hero **not user-friendly** , as frequent updates and lack of clear guidance complicate their experience. (175 reviews) - Users find the **limited features** of Employment Hero challenging, often needing additional tools for payroll and HR management. (148 reviews) - Users express frustration with the **poor customer support** , highlighting slow responses and lack of helpful resources. (141 reviews) - Learning Curve (110 reviews) - Technical Issues (108 reviews) - Navigation Difficulty (106 reviews) - Payroll Issues (97 reviews) - Reporting Issues (95 reviews) ## Employment Hero Reviews ### 1. Streamlined HR & Payroll with Better Visibility, Compliance, and Self-Service **Rating:** 4.5/5.0 stars **Reviewed by:** Annie V. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Employment Hero?** Employment Hero has significantly improved and streamlined many of our day-to-day HR and payroll processes, creating greater efficiency, visibility, and consistency across the business. It reduces the amount of manual administration required, minimises the risk of errors, and allows processes that were previously time-consuming to be completed far more efficiently. From an operational and HR perspective, it assists greatly with maintaining compliance by ensuring accurate record keeping, employee documentation, leave management, payroll processing, and timesheet approvals are all managed within one centralised system. Having everything stored electronically also improves transparency, accountability, and accessibility for both managers and employees. The system provides employees with direct access to important information such as payslips, leave balances, rosters, timesheets, policies, and employment documents, which encourages greater ownership and self-management. For managers, it allows improved oversight of staffing, attendance, approvals, reporting, and workforce trends across all sites. Employment Hero also supports consistency in processes and expectations company-wide, ensuring that approvals, documentation, onboarding, disciplinary records, and compliance requirements are managed in a structured and professional manner. Overall, the platform has helped modernise our systems, improve communication and workflow efficiency, support legislative compliance obligations, and reduce administrative burden across the business. **What do you dislike about Employment Hero?** One area I dislike about Employment Hero is the limited level of customisation available around visibility and workflow management. Certain functions feel disconnected and cannot easily be viewed together, which can make processes more time-consuming than necessary. For example, it would be highly beneficial to have timesheets integrated with leave visibility so managers can view attendance and approved leave within the same screen, rather than needing to move between multiple sections of the system. This would improve efficiency, reduce the chance of oversight, and create a more streamlined user experience. **What problems is Employment Hero solving and how is that benefiting you?** Prior to implementing Employment Hero, we utilised a highly manual system where many processes and reports were extremely time-consuming to complete. Since transitioning to Employment Hero, we have been able to significantly streamline our processes, improve overall compliance, and reduce administrative workload across the business. The platform has created considerable time savings on a day-to-day operational level and has also provided strong support to other departments through improved visibility, reporting, and workflow management, which has been a fantastic improvement for the business overall. ### 2. Outstanding Support That Made Self-Implementation Feel Like the Right Choice **Rating:** 4.5/5.0 stars **Reviewed by:** Ricky W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Employment Hero?** I just wanted to send a final note of thanks and appreciation for all your support. Considering we've only been with Employment Hero just over a month, the time and service from you has been outstanding. You helped us start a new employee handbook, finalize our policies, and tighten up our contracts, which has been invaluable for future-proofing our business.1 I also spoke with Tom Brennan about some platform queries today, specifically regarding setting up our leave categories, and he was ever so helpful also.2 I was a bit worried at first as we did the self-implementation, and some parts felt uncertain, but once I got through to speak to you and Tom, I feel this was definitely the right choice. Thanks again to you both for all your excellent service! **What do you dislike about Employment Hero?** The onboarding implementation being self implementation could have done with more hands on support then **What problems is Employment Hero solving and how is that benefiting you?** a one stop shop for our HR compliance **Official Response from Zara Danton:** > Hey Ricky, A month in and already future-proofed with a new handbook, polished policies and tightened contracts... that's a really solid foundation and we're so glad we could be part of building it! Tom and the HR advisory team are brilliant and it's lovely to see them called out by name. I shared it publicly with them earlier - moments like this genuinely make their day so thank you. Your point on self-implementation support is well taken. There's a lot to navigate and we know some parts can feel uncertain without more hands-on guidance. It's something we're always looking to improve on. So glad it feels like the right choice. Here's to what's next! Best, Zara @ Employment Hero ### 3. Outdated Training Videos and Inconsistent Terminology Hold It Back **Rating:** 2.5/5.0 stars **Reviewed by:** Tina F. | Personal Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Employment Hero?** Easy to navigate and explore, I have not had the full opportunity to explore fully so it is difficult for me to answer fully **What do you dislike about Employment Hero?** the terminology of the training video showing how to use seem to be different to what is on the desktop, it seems not all videos have been updated, the AI doesn't seem to work consistently and I feel the support access isn't practical if you have an urgent problem. However because I have not had a great deal of time to explore I am unable to fully comment **What problems is Employment Hero solving and how is that benefiting you?** I am a standalone HR manager and im struggling to explore the system fully, we have had employees get blocked or locked out the system and I have sought advise but i am still waiting. The system set yup seems a little clunky and we have had a lovely advisor Cherry helping up, however this is going to be a slow process **Official Response from Zara Danton:** > Hey Tina, Thank you for sharing this, especially knowing you're still getting to grips with everything as a solo HR manager - that context really matters. On the training, we hear you. The platform moves fast and the supporting content can become outdated quickly, but that said, we are constantly working on updating our training videos, so we really appreciate you flagging! So glad Cherry has been a bright spot through all of this, we'll make sure she knows :) All the best, Zara @ Employment Hero ### 4. Flexible, Easy-to-Use HR Tool That Meets Our HR Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Eileen R. | Human Resources Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Employment Hero?** Flexibility. Functions that address HR needs. Ease of use for both HR team and employees. **What do you dislike about Employment Hero?** Support tickets sometimes take a long time to generate. Go1 integrations can glitch. Support tickets take at least 24 hours to generate via EH queue. Then it takes ages (48 hours) before the actual Go1 integration problem is resolved. Seek integration also does glitch. I've had a number of ads not go up. This tends to happen when I've made a typo or need to change the initial ad and the integration seems to glitch when trying to update the ad with the changes. I then need to call Seek to have the ad taken down and organise a refund. The initial HR package also included legal advice. I'm not sure where we're at with that. **What problems is Employment Hero solving and how is that benefiting you?** Administration of various HR functions is now able to done via a single portal. The tool is easy enough to be adapted and flexible enough to cope with changes. ### 5. Poor support and would not reccommend **Rating:** 1.5/5.0 stars **Reviewed by:** H S. | National People and Culture Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Employment Hero?** Ease of use and the overall functionality look good in theory, but they still don’t feel fully put into practice. **What do you dislike about Employment Hero?** The performance review process feels limited. Booking review periods for employees is restrictive, and it doesn’t allow enough tailoring for different situations. The workflows are also cumbersome to set up and use, and the guides don’t provide enough detail to make the overall process clear. Permissions are another area that needs better explanation, especially when you’re in setup mode. Also, if you onboard someone in one month and they don’t start until the following month, you still have to pay for them for both months, even though their system access isn’t available until their start date. This wasn’t explained upfront. **What problems is Employment Hero solving and how is that benefiting you?** We’re planning to use EH to automate the processes we currently manage manually. I’m also hoping the platform will deliver strong analytics to help us better understand and track what’s happening. At this stage I'm not seeing a massive difference in automating our very manual processes (eg: performance reviews). Employment has a team of support people based in Australia, we are located in the New Zealand, the support to date is vastly inadequate, the chat bot is useless when asking it a question that is more complex on how to set up an employee, almost every question is sends you in circles, suggest you always state human agent and then you get a person. When you do get a person they do not know their product at all and you will get a variety of answers by dealing with different people on the same issues. They also close off tickets when not resolved or communicated theya re resolved. ### 6. Streamlines HR and Payroll, could be more flexible. Chat Support Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Madeleine D. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Employment Hero?** It mostly helps streamline our HR Management, payroll. **What do you dislike about Employment Hero?** Customer Service is average. Yesterday I was on the chat with 2 people who were trying to help me. They were completely unhelpful and the attitude seemed well that's all I can do and it was SLOW. Eventually I asked if I could be escalated. She then mentioned phone support. So after waiting over an hour on the chat I called. Phone call took approx 20mins waiting and then SARAH G sorted my issue in a few minutes. She was awesome. But by this stage I was unbelievably frustrated. **What problems is Employment Hero solving and how is that benefiting you?** Honestly we use pretty simple features. I understand the self service model of the business. But if you aren't technically savvy like me, I'm unlikely to try new features that I have to teach myself to use. The platform isn't flexible at all which doesn't always suit us. ### 7. Intuitive, User-Friendly HR App—But HR experience Feels Too Restrictive **Rating:** 3.0/5.0 stars **Reviewed by:** Marzena D. | Head of HR, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Employment Hero?** I like the fact that it is user friendly and easy for employees to navigate. The app is intuitive and user friendly. Desktop version is also visually nice and reasonably easy to navigate. **What do you dislike about Employment Hero?** There is a lot of functionalities that I was told at the sales stage that are available and customisable and they are not. I was surprised for example how limited custom reporting is, I worked on many HR systems before and none of them (maybe apart of BreatheHR) was so restrictive. You made the app and visually nice product, I would invest in building capabilities for HR teams now. **What problems is Employment Hero solving and how is that benefiting you?** it is a great platform for leave management and storing of basic data. **Official Response from Zara Danton:** > Hi Marzena, Thanks so much for this! I'm really glad the app and desktop experience are landing well for your employees. That matters a lot to us! The gap between what was described at sales stage and what you've found in practice is something I want to take seriously though, particularly around custom reporting. We are constantly building out capabilities for HR teams and your specific feedback on where the limitations are would genuinely help us prioritise. I'd love for you to reach out to me directly at zara.danton@employmenthero.com so I can either flag the right things to the product team or give you a heads up on what's already in the pipeline. Just drop me a note. All the best, Zara @ Employment Hero ### 8. Employment Hero Makes Onboarding and Recruitment Fast, Simple, and Organised **Rating:** 5.0/5.0 stars **Reviewed by:** Carol F. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Employment Hero?** I really like how simple Employment Hero makes onboarding. Setting up new staff is quick and straightforward, which saves me a lot of time. The recruitment side is also great—it’s easy to create job ads, track applicants, and keep everything organised in one place. I also love that, once everything is set up, the system syncs smoothly with payroll, so there’s no double-handling of information. The app is another big positive: staff can do about 90% of what they need directly through it without having to log into the website, which makes things much easier for them. It’s also really easy to create and upload policies, induction content, and other documents. There are still features I haven’t had the chance to use yet, like performance reviews, but that’s only because it’s just me in this role, not because the system is difficult. I appreciate that Employment Hero is always updating and improving the platform. Support has been great too. At first, I wasn’t a fan of having to submit a ticket for everything, but now that chat support is available, getting help is much quicker. **What do you dislike about Employment Hero?** Processing the pay run isn’t as quick as I expected. It works, but it’s slower than I was led to believe. Our award also wasn’t available in the system initially, so it had to be built, which added extra time during the transition. EH does offer some reporting capabilities, but the available fields are limited and don’t really meet our needs. The ability to create fully customised reports would make a big difference. **What problems is Employment Hero solving and how is that benefiting you?** The transition from our previous provider took some time and effort, but we had support throughout the process. Once everything was set up, day-to-day use became very straightforward. I use Employment Hero daily for onboarding, expense claims, and managing leave, and we process payroll fortnightly, so having everything in one system makes a real difference. Employment Hero has definitely saved me a lot of time compared to our old setup. Having onboarding, recruitment, payroll, leave, policies, documents, and general HR admin all in one place has made my workload far more manageable. It has reduced manual admin, improved consistency, and made HR tasks more efficient overall. ### 9. Employment Hero meets our requirements **Rating:** 4.0/5.0 stars **Reviewed by:** Jason H. | Project manager, payroll and admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Employment Hero?** After two years we are moving along quite well with the system. Sometimes there are some things that may not go quite the way it was expected, but the EH team helped every step of the way. **What do you dislike about Employment Hero?** The chatbot feature can waste time as it continues to source solutions even if I ask to speak directly with a human. **What problems is Employment Hero solving and how is that benefiting you?** I'm still not fussed on the chat bot. For basic problems it seems to work ok, but it does detract me away from my actual work after directly asking to speak with a human and needing to wait as it continues to sort solutions. I understand the system and if I am contacting, it is usually a case that I need to speak with someone. There are also work arounds online provided by EH, but most of these tutorials are not kept up to date. When a process changes, it should be updated immediately to the current process online as to not confuse the client using the system. **Official Response from Emma Thean:** > Hi Jason, Thanks for sharing your feedback. It’s great to hear you’re using Employment Hero daily and finding value in having HR and payroll in one system. Our chat bot is designed to help with quick, self-service support. If you can’t find what you need, there’s always the option to connect with a member of our customer support team. You can also explore our Hero Help Centre for helpful guides and videos. Thanks again for your feedback! Kind regards, Emma @ Employment Hero ### 10. All-In-One HR and Payroll Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jody T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Employment Hero?** I use Employment Hero for both HR and Payroll, and I like that it provides real-time changes and updates which are really handy. It's great that our business only needs this one software for all our HR and Payroll needs, eliminating the necessity for other programs. I find it really user-friendly, and I've had fantastic 24/7 support. On payroll day, if there are last-minute changes to employee contracts, they can be immediately applied and flow through to payroll. I also appreciate how seamless the new employee onboarding is, and employees find it easy to use for both HR and Payroll. We did our own implementation and, although there were a few issues, they were quickly rectified with support and guidance from the Employment Hero team. **What do you dislike about Employment Hero?** Nil **What problems is Employment Hero solving and how is that benefiting you?** I use Employment Hero for Payroll and HR, and it provides real-time updates, seamless onboarding, and is user-friendly for both employees and our business. It's the only program we need, with fantastic 24/7 support that quickly resolves any issues. ### 11. User-Friendly Platform with Room for Integration Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** donna h. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Employment Hero?** I really like that Employment Hero is very user-friendly. One of the best parts is how my staff can see their roster or payslips as soon as they're published, and they can apply for their leave through the app. It’s been a big step forward for us since now our staff can do these things anywhere and anytime, unlike before when they had to come into our venue. The app and online accessibility are fantastic features we didn't have with our previous software. **What do you dislike about Employment Hero?** Our staff are unable to use the shift swapping or shift bidding functions because they are using the HR platform & it is on,y available in the payroll platform,. It would be very useful if it was integrated into both sides of Employment Hero. The initial setup required a lot of time to create Excel spreadsheets and input data with all staff details. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero lets us see rosters and payslips online and apply for leave easily, saving us from having to visit the venue physically. It's a big improvement for our staff, providing flexibility to access these anywhere, anytime. With the introduction of weekly superannuation payments we are waiting on a SAFF file to be created as this is the format type required by AustralianSuper from July 1st. ### 12. Streamlined HR Processes, but 1:1 Module Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Cyril A. | Client Delivery Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Employment Hero?** I like Employment Hero for its seamless onboarding function, template library, docs management, and compliance tracking. These features save a lot of time for me by reducing the need for manual HR activities. With just a few clicks, I can issue contracts, onboard employees, and send relevant induction content, which streamlines the entire hiring to offboarding process. **What do you dislike about Employment Hero?** Development- 1:1 module. It’s hard to get through its workflow and managing to make it work. A common headache for people managers i would say. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero automates manual HR workflows, such as issuing contracts and onboarding in a few clicks, saving time on HR activities with its seamless onboarding, template library, docs management, and compliance tracking. ### 13. Overall a good system with a lot of features yet to explore. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Employment Hero?** It has significantly improved our holiday management processes and boosted employee satisfaction, as staff can now view their own holiday balances and manage time off far more conveniently. Once implemented, the system is straightforward to use. It has also made managing employee information much more efficient, while improving the accuracy of our record-keeping. **What do you dislike about Employment Hero?** The link between payroll and HR for holidays seems unnecessary, and continues to be very frustrating as it causes delays in processing payroll. We would prefer holidays to sit within the HR platform only. We’re not even using half of the features because the setup of new features is complicated and unless you have a degree in computer programming it is very difficult to follow set up processes. That said, once everything is set up properly, the system is good and straightforward to use. Customer support and account management could still be better, but they are improving all the time. It’s much easier to speak to a person than it used to be. When issues come up, they resolve problems quickly, and communication is good throughout the process. Reporting is quite limited and could be better. **What problems is Employment Hero solving and how is that benefiting you?** It has improved our record keeping across HR and Payroll. Holiday management is now so much easier, especially the fact that employees can self-manage their bookings and balances. It is easier to get an overview of the workforce. **Official Response from Emma Thean:** > Thanks for your feedback! It’s fantastic to hear that our platform has improved your holiday management and made managing employee information more efficient. We’re glad the system is providing more convenience for your team, and we appreciate your patience during the implementation phase. Many thanks, Emma @ Employment Hero ### 14. Seamless Paperless HR: Easy Onboarding, Offboarding, and Compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Smitha M. | Accounts Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Employment Hero?** Employment Hero has helped us to move and maintain all our processes to a paperless module and we seamlessly are able to do everything online. It has helped us digitalize everything and the onboarding and offboarding are straightforward processes now. It is a breeze in term of compliance management. The ongoing feature developments and communications around it are great. **What do you dislike about Employment Hero?** Few product updates are made and the system looks and feels slightly different from an user perspective. This gets a little confusing till we get used to the changes. This is only a minor issue, nothing major. **What problems is Employment Hero solving and how is that benefiting you?** Mainly administrative workload has reduced. recruitment and compliance features are great too. ### 15. Free, Simple Payroll with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Helen L. | Bookkeeper for the business, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Employment Hero?** It's free (I am using the Free Payroll option), it's simple to set up and use. It connects to HMRC and so keeps us compliant. The support is excellent - I had to ask for help a couple of times and got prompt and helpful responses. **What do you dislike about Employment Hero?** The only thing we are missing in the Free Payroll option is to be able to auto-calculate annual leave accrued, as we have lots of part-time staff who can work different hours week to week. To combat this, I have created a simple spreadsheet where we can record each member of staff's weekly hours and the spreadsheet will do the running calculations for us, which works just fine but obviously would be simpler if it could all be handled within Employment Hero. I understand there are paid subscription options that would grant us this facility though. **What problems is Employment Hero solving and how is that benefiting you?** I had a lot of issues trying to set up the payroll on our accounts software and found Employment Hero whilst looking for alternative options. Employment Hero was easy to set up and does what we need it to do - with the added benefit that the Free Payroll option is completely free to use! (Whereas, we would have incurred a cost per employee if we had used our accounts software), so it saves us money too! ### 16. Intuitive Product with Exciting New Features and Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Shan B. | People & Culture Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Employment Hero?** Intuitive and proactive product development team, always exciting to see new features and system improvements promoted. **What do you dislike about Employment Hero?** Customisation on managing forms is a little clucky, being able to edit forms and policies after they published, i.e. renaming titles. It is a little difficult to support employees gaining access to their account when they've been locked out or changed their email, or lost their recovery code. Would be great if managers could see policies acknowledged under the certification tab like admins can. **What problems is Employment Hero solving and how is that benefiting you?** As an organisation we are working through the timesheet and rostering function implementation which is now ready to go thanks to the custom security settings updates. This will provide tremendous impact to our operations and finanical benefits, providing more of an oversight on rostering costs. ### 17. Streamlined HRIS & Payroll with Room for Safety Reporting Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Karli N. | People & Culture Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Employment Hero?** We use Employment Hero for HRIS and Payroll services. We like that it keeps everything in one place, helping our leaders be more active on the admin side of managing their team. We can issue contracts, documents, and policies for signing within the system, eliminating the need for paper copies which is great. The chatbot is also super helpful, providing quick answers on using the platform, which really saves us time. **What do you dislike about Employment Hero?** The safety reporting function can be expanded. There's not enough options to move an incident through corrective steps. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero keeps everything in one place, allowing leaders to manage their teams actively. It also saves us time with easy contract signing and useful chatbot help. ### 18. Central Hub That Simplifies Managing Critical HR Tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Steven B. | Corporate Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Employment Hero?** It’s a central hub for all HR-related items. The new functionality for our business makes it easy to manage critical HR tasks and keep everything in one place. **What do you dislike about Employment Hero?** Some of the functionality feels a bit unintuitive, and it could be easier to use with a clearer layout and more consistent naming conventions. There’s also quite a lot of self-service setup required, so it’s taking us some time to get fully up and running and start using all the functionality we were hoping to use. **What problems is Employment Hero solving and how is that benefiting you?** Anonymous staff surveys for engagement have helped us get a clear picture of where we need to focus. The automated anniversary reminders also help us avoid missing important staff milestones. ### 19. Comprehensive HR Solution with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Priyanka S. | Human Resources Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Employment Hero?** I really like that after we upgraded our plan in Employment Hero, it opened up many more features for us, which seem promising for future use. The additional workflows and different types of performance reviews that we can set up now are really helpful. Managing expenses and creating policies has become easier, and the Recruitment section has improved significantly. Our initial setup was a bit hard for the field staff, but now everyone is happily using it. The support is great too; when I had an issue with creating an expense category, both the AI and a human agent helped solve it swiftly. **What do you dislike about Employment Hero?** Allowances are not being tracked in the HR platform, hence the Payroll platform has no option to sync that part from the HR platform except by manually adding them, which I think could be improved. Also, the initial setup was a bit hard for the field staff. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero helps us track employee details and manage HR and payroll workflows. Upgrading gave us access to features like performance reviews, expense management, policy creation, and improved recruitment, which are helpful as we start utilizing them. ### 20. Helpful but Needs App Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Becky G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Employment Hero?** I really appreciated the representative from Employment Hero; she was brilliant. She always responded to emails and any correspondence promptly and was really helpful. I'd like to sing her praises. Also, I found the simplicity of the two-factor authentication to be quite good, especially with how it was explained. The app is brilliant, and now that I'm using the laptop version, I think that is brilliant too. **What do you dislike about Employment Hero?** I couldn't get Employment Hero on my laptop and could only access it via the app on my phone. This made it okay to request time off, but I couldn't write the review on the app. It took a long time, a good few hours, yesterday. Starting on the laptop version took a long time, might possibly be simplified, but I'm not sure how. It's all good, but this was a bit of a hurdle. **What problems is Employment Hero solving and how is that benefiting you?** I use Employment Hero for managing employment requirements like leave and reviews. However, I can't access reviews on the app, which takes extra time. The tool helps, but some functions are easier on a laptop. **Official Response from Zara Danton:** > Hi Becky, This is so lovely to read, thank you for taking the time, especially given the laptop hurdle you had to get through just to leave it! We'll make sure your kind words get back to the team member you worked with. She'll be really pleased to hear this. Glad you got there in the end with your setup and that it's all clicking now on both app and laptop! Zara @ Employment Hero ### 21. Revolutionized Our HR Management Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** David G. | Business Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Employment Hero?** I really like the ease of use and the intuitive UI of Employment Hero. It's straightforward to compare schedules across my team, respond to their requests quickly, and ensure they're tracking their quarterly objectives swiftly. Centralizing everything has been revolutionary for our business, especially for managing a large team of over 20 people, and it's been a huge time saver. The process is simple for me, especially with tasks like reviewing documents, approving time off, and checking objective progress during KPI season. Setting up as an individual user and people manager was very easy. **What do you dislike about Employment Hero?** I think there are sometimes too many notifications and requests for acknowledgement. Even when I've reviewed a document and approved it, I get another notification that tells me I've done that. It means when I log in, I feel like I've got a big list of things to see to, when actually they are things I've already done! **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero centralizes management tasks, saving me time with a big team. It simplifies admin, time off requests, and objectives tracking with its simple, intuitive UI, boosting efficiency. **Official Response from Zara Danton:** > Hey David, Managing over 20 people, comparing schedules, tracking objectives, approving time off, all in one place and actually saving you time... That's exactly what we're here for, so this is great to read! The notification noise is a real one though - getting pinged about something you've already done just clutters the view. It might be worth checking your notification settings as you can adjust some of these depending on the type - could be a quick fix! If not, definitely worth logging with our team so the right people can look at it. Thanks so much for your review :) All the best, Zara ### 22. User Friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** April 27, 2026 **What do you like best about Employment Hero?** Employment Hero is a user-friendly platform and offers great support via the in-app Help chat and the Help Centre, where there are good webinars and tech advice. The initial roll-out process was very smooth and it's a very easy product to use and the team are very communicative and prompt in responding whenever I've had questions about additional features and special offers, etc. **What do you dislike about Employment Hero?** A few colleagues had some recurring issues where they got stuck in a 2FA circle for a while, which was inconvenient, but this was eventually resolved. There is sometimes a little more time needed to navigate and administrate Learning courses for our team but this is more an issue with the Go1 experience rather than EH itself. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero is very helpful in solving the problems of accurately tracking annual leave, ensuring company docs are available in an obvious, easy-to-access location and tracking when company policies are acknowledged and by who. This reduces a lot of admin investigative work re: leave taken and simplifies the process of updating company docs and ensuring that everyone is aware of their location, reads and acknowledges them. It has also helped with performance reviews, ensuring a more streamlined process where notes are archived easily and reviews can be accessed by the appropriate people only. It is also very easy to update if there are discrepancies in annual leave or new policies need to be uploaded or if Admin permissions need to be assigned or removed. **Official Response from Zara Danton:** > Hi there, Wow, what a thorough review! Thank you so much for taking the time to write all of this out It's brilliant to hear the rollout was smooth and that the team have been on hand whenever you've needed them. Leave tracking, policy acknowledgement, performance reviews all in one place... you've really put the platform through its paces and it's great to know it's delivering across all of it. The 2FA loop is a pain, no question - glad that one got resolved. And fair point on the Go1 side of things, that's useful context for us to have too. Really appreciate it, Zara @ Employment Hero ### 23. A Solid HR Solution That Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Renee B. **Reviewed Date:** April 26, 2026 **What do you like best about Employment Hero?** The functionality and ease of use stand out most. Employment Hero works well as an off‑the‑shelf solution and continues to improve over time. The ongoing system enhancements, particularly the AI functionality, have been impressive and add real efficiency to everyday HR tasks. **What do you dislike about Employment Hero?** While it is a strong off‑the‑shelf solution, the platform is not as dynamic or easily tailored to specific business needs as I would like. Some areas would benefit from greater flexibility and customisation to adapt more closely to individual processes. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero is solving the problem of managing core people processes in one place — from employee records and onboarding through to performance and compliance — which reduces manual admin and improves consistency. The biggest benefit for us has been efficiency: it centralises information, streamlines workflows, and saves significant time across day‑to‑day HR tasks. In recruitment, the AI functionality has been a standout. The AI agent undertaking initial AI interviews has saved a lot of time by reducing the phone screening I used to do manually, helping us move candidates through the early stages faster while keeping the process consistent. ### 24. Sales team did a great job but implementation was horrible, still can't do what the sales team said **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** April 26, 2026 **What do you like best about Employment Hero?** Ability for staff to update their profiles **What do you dislike about Employment Hero?** Shift replacements in rostering is horrible, sales team sold us a product different to what we got, told certain aspects could be done to find out it couldn't be. Implementation was horrible, EH staff would keep coming suggesting changes which made me go back to square 1. We turned off HR for a while which we were paying for but no one could get it all to work together. The minimum 2 year contract is horrible when EH doesn't do what we were promised it would do especially from the rostering and timesheet point of view. Then some aspects of payroll is really poor, such as no flag for if an adult enters on their tax form they are under 18 and don't need to provide a tax file number. Lots of manual checking for a system we pay huge amounts of money to use. The upselling when using the website is also horrendous. When you're going in to complete a quick task the product appears like a sales ad rather than something you're processing. Upselling is insane for a product already so expensive. Especially the new push to change to their super product when there is already an inbuilt one we are paying for. **What problems is Employment Hero solving and how is that benefiting you?** Timesheets being added directly into payroll ### 25. Effortlessly Transparent and User-Friendly, But Needs Improved Categories **Rating:** 4.5/5.0 stars **Reviewed by:** Robert B. | Registered Nurse, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Employment Hero?** I find Employment Hero easy to use and appreciate its transparency. It's very useful to see what is being approved, what has been approved, and what has actually been paid, all in one place. The initial setup was very easy as well. **What do you dislike about Employment Hero?** Some of the different categories of work travel expenses didn't make sense or were easy to confuse. There was no indication of which travel category was most relevant to me, and it made me anxious about choosing the wrong one and the reimbursement being declined. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero provides transparency that payroll didn't offer in real time, letting me see what's approved, pending, and paid all in one place, making it incredibly useful. **Official Response from Zara Danton:** > Hi Robert, Really pleased the transparency and real-time visibility of what's approved, pending and paid is working so well for you. That's one of those things that just makes the day-to-day feel a lot less stressful! The expense category confusion is a fair point. Very useful feedback for the product team, so thank you for that. All the best, Zara @ Employment Hero ### 26. Easy onboarding and contractor management, but a cluttered home page **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Employment Hero?** Onboarding to the platform is straightforward. I like being able to add contractors within a team and manage their pay and leave in one place. Viewing payslips and adding to-do lists is a nice bonus, and I’ve been using those features a lot. **What do you dislike about Employment Hero?** As a manager, the most important things for me are being able to view my team and manage their leave. I’d also prefer a simple home page that lets us show or hide multiple sections of the tool. That said, the UI/UX isn’t the best. The home page, in particular, feels a bit overwhelming at first glance. I also didn’t need to use the AI features. It would be great to have multiple profiles, along with the ability to customise the home screen and hide unwanted elements so it stays clean and minimalistic. Given my role in the company, I don’t think I’ll ever use the AI features. **What problems is Employment Hero solving and how is that benefiting you?** In the previous tool I used, we couldn’t add offshore contractors, so we had to rely on Excel sheets to manage their annual and sick leave. Employment Hero bridged that gap by letting us add contractors, which now saves a lot of manual effort. I no longer have to keep checking Excel sheets for leave balances or double-checking invoices against leave records. **Official Response from Zara Danton:** > Hi there, Ditching the Excel leave tracker is a big deal!! Manual back-and-forth adds up fast, so I'm relieved to hear that's genuinely off your plate now. On the home page it may be worth knowing you can customise your widgets to surface what matters most to you, if you haven't already! The full nav will still show everything available, but it's more flexible than it might feel at first glance. And on the AI features - never say never! We're building out some pretty exciting stuff where Hero AI acts as your own personal assistant, letting you ask it to carry out tasks directly within the platform. Might be worth a second look down the line. All the best, Zara @ Employment Hero ### 27. Easy to Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Employment Hero?** I like that all legislative requirements are updated, there is lots of information given regards changes that are about to take place and the support provided online has always been helpful. The platform itself is easy to navigate through. **What do you dislike about Employment Hero?** Sometimes it would easier to speak to someone about an issue. There are some things that we are still doing manually which can be improved with some support so some fellow up communication from the team would be great. Also, if some improvements in such areas as the ability for managers only see only their team members leave on the planner would be helpful and timesheets sorted by normal time and overtime separately would also be great. The ability to link leave with timesheets so hours are corrected automatically, and a report to show anyone that has not clock in and out for the day and way to see accrued RDO time would also be great. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero is great helping the business stay up to date all legal requirements very easily example the new super changes they have the system ready for use before the deadline in July so users can start practicing the way it will be processed. The online support is also very good so we know we can get answers straight away and the email summarizing the details also helps to keep a record of the information. The on boarding is great as well. ### 28. Progressive and evolving software and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming **Reviewed Date:** April 16, 2026 **What do you like best about Employment Hero?** No doubt that EH is a complex piece of software. It has to be to cater for so many industry groups. It took at least 12-18 months before I felt confident in using its features. I value support. The Help Bot feature has been surprisingly helpful. Quite often it has been able to help us with our enquiries and if not, we usually get a prompt response from a support member via the chat feature. They are then able to supply us with links to the additional information we require. **What do you dislike about Employment Hero?** We have had some slow responses when we wanted to get features of our program turned off or changed. **What problems is Employment Hero solving and how is that benefiting you?** It is providing us confidence in the compliance side of payroll. We are able to run Better Off Overall Tests (BOOT) to ensure we are meeting our payroll obligations as per industry awards. EH's Pay Condition Rule Tests enable us to generate the reports we need to complete this on a regular basis. ### 29. Office Mgr /HR Assisntant **Rating:** 4.0/5.0 stars **Reviewed by:** Sarita K. **Reviewed Date:** April 15, 2026 **What do you like best about Employment Hero?** What I like most about Employment Hero is the ability to manage both HR and payroll functions within one platform. In my HR role, I use it to support onboarding and offboarding, manage documentation, and run leave reports etc., which helps streamline day-to-day processes. I’ve also used the payroll platform for our Australian team's payroll and appreciate how it simplifies payroll processing and accuracy. Overall, it provides an efficient, centralised system that supports multiple aspects of the employee lifecycle. **What do you dislike about Employment Hero?** One of the main challenges is the lack of readily accessible live HUMAN support. When dealing with time-sensitive matters such as payroll, it can be difficult to get immediate assistance, which can delay resolution. Having more responsive, real-time support options would significantly improve the experience. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero solves the challenge of managing HR and payroll processes across different systems by bringing everything into one centralised platform including employee documents - having everything in one system is efficient. ### 30. needs improvement in reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 15, 2026 **What do you like best about Employment Hero?** easy access for users. Leave calendar is great! - would be good if team members could also see it **What do you dislike about Employment Hero?** The reporting processes are not the best, example when getting report on expense claims approved, I can't see on the report the timestamp and the name of the person who approved it, same for timesheet report. When entering weekly timesheet, would be a useful to be able to copy across from previous week. The timesheet posting does not connect to Leave request, it should be connected! Expense claims, very time consuming for approvers to individually open each attachment, causes delays in approvals, as a result caused delay in payment and frustration to staff. Not able to general PDF report showing approved time and approver name for records keeping purposes. The expense claim ca also be edited even after approved, this causes confusion and end up waiting time to double check (to ensure no double payment is made) Frustrating! **What problems is Employment Hero solving and how is that benefiting you?** we used to have manual timesheet submission (Paper) ### 31. “Efficient, Reliable and Easy to Use” **Rating:** 5.0/5.0 stars **Reviewed by:** NAA T. **Reviewed Date:** April 15, 2026 **What do you like best about Employment Hero?** What I like best about Employment Hero is how it brings everything into one system. Rostering, payroll, onboarding, and recruitment are all streamlined and easy to manage. It saves a lot of time, reduces admin work, and makes it much easier to manage support workers efficiently. **What do you dislike about Employment Hero?** At times, the system can feel a bit complex to navigate, especially for new users, and some features take time to fully understand. There can also be occasional delays or limitations when trying to customise certain functions to suit specific operational needs. However, overall, these are manageable once you become familiar with the platform. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero solves the problem of managing multiple workforce processes across different systems. By bringing rostering, payroll, onboarding, and recruitment into one platform, it reduces administrative workload and minimises errors. For us, this means improved efficiency, better organisation, and faster turnaround when onboarding staff or filling shifts. It allows us to focus more on service delivery rather than admin tasks. ### 32. EH Payroll helped make Awards easier **Rating:** 4.5/5.0 stars **Reviewed by:** Janna C. **Reviewed Date:** April 15, 2026 **What do you like best about Employment Hero?** Having the awards integrated for us into a payroll system has made payroll less nail-biting when it comes to compliance. Once set up correctly, everything is laid out so we don't run the risk of underpaying, and we can customise rule sets to suit our particular industry needs. The HR system has taken our small business HR to a higher standard and streamlined our onboarding and reviews processes. **What do you dislike about Employment Hero?** Whilst we found that in our set up phase support was fast responding, once we went live we found it more difficult to reach support. The AI bot only goes so far, and often gets answers mixed up between the two platforms, but you can't get to human support until you've exhausted the AI bot. **What problems is Employment Hero solving and how is that benefiting you?** EH Payroll helped solve some difficulties we had interpreting how to pay the building and construction award, ensuring we are compliant and not underpaying our staff. ### 33. Employment Hero: Streamlined HR and Recruitment with Minor Flexibility Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Kunal K. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Employment Hero?** Employment Hero has streamlined our HR and recruitment processes by bringing everything—onboarding, payroll, and compliance—into one system. The integration with SmartMatch makes hiring faster and more organised, and new employees can complete all their documents digitally, which saves us time. I also appreciate how intuitive the platform is, even for staff who are not very tech-savvy. It has definitely reduced admin workload and improved visibility across our team. **What do you dislike about Employment Hero?** At times, the system can feel a little slow when switching between modules or loading reports. Some features, like custom templates and reporting dashboards, could be more flexible to suit different business needs. The support response time is generally good, but having live chat or quicker escalation for urgent issues would make it even better. Overall though, these are minor issues compared to the overall value it provides. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero has helped us centralise and automate many HR processes that were previously manual and time-consuming. From onboarding and employee record management to payroll and performance tracking, everything is now managed in one platform. This has reduced paperwork, improved compliance, and made it much easier to maintain accurate employee data. For hiring, the SmartMatch feature has been particularly useful — it saves time by matching suitable candidates quickly and allowing us to manage communication and offers within the same system. Overall, it’s improved efficiency, reduced administrative errors, and made both HR and recruitment far more transparent and streamlined for our team. ### 34. Efficient All-in-One HR Solution with Growing Pains **Rating:** 4.0/5.0 stars **Reviewed by:** Abi N. | HR and Finance, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Employment Hero?** I really like that Employment Hero is a one-stop shop, making it easy to use and implement. It’s great for staff as they can update leave, tax, and super, submit leave requests, view their details, and change their addresses effortlessly. We can onboard, off-board, and hire staff, plus it's linked with our accounts package for seamless payroll processing. We can use it across multiple countries, and it tracks important metrics like sickness and absence. Additionally, I appreciate having everything in one place, including demographics, reporting, and contract writing. The online accessibility is a big plus too. **What do you dislike about Employment Hero?** Yeah. As we used it in its infancy, the performance review section wasn't as fully developed. We had a lot of teething problems. We weren't able to have one template and tweak it, so we had to create multiple templates for multiple individuals, creating a lot of work in that aspect. There were a few problems because it was in its infancy, trying to roll out too much too quickly. It didn't fully do what we wanted, and it didn't cater for all users or requirements. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero solves the need for multiple spreadsheets, reducing inaccuracy. It enables self-service for updating details, making everything current efficiently. ### 35. Employment Hero – Streamlined and User-Friendly HR Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** April 27, 2026 **What do you like best about Employment Hero?** One feature we’re particularly loving is the WHS mandatory training tracking. It’s incredibly straightforward to assign training to staff and monitor completion in real time. This has made it much easier to ensure our team stays compliant, without the need for constant follow-ups or manual record-keeping. **What do you dislike about Employment Hero?** Our overall experience with Employment Hero has been very positive. **What problems is Employment Hero solving and how is that benefiting you?** Our overall experience with Employment Hero has been very positive, one of the key problems it has helped address within our business is time management—particularly in relation to onboarding, inductions, and maintaining up-to-date WHS compliance. The platform has significantly streamlined these processes by centralising documentation, training, and employee records in one place. This has reduced the administrative burden and time traditionally spent coordinating inductions and chasing outstanding requirements. Overall, Employment Hero is clearly addressing a critical operational challenge, with many enhancements and time-saving benefits. ### 36. Ok, but support needs improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale **Reviewed Date:** April 01, 2026 **What do you like best about Employment Hero?** Platform is reliable and completing a payrun is user friendly **What do you dislike about Employment Hero?** I strongly dislike that I cannot speak on the phone to someone for support. So much time is wasted going back and forth through email with the support desk because the solutions are not always clear and sometimes they miss the point/issue. It's not their fault, it's just difficult to resolve issues through email. We'd be happy to pay for a service where we could speak to someone on the phone to resolve our issues. The turnaround time when going back and forth over email is also an issue, particularly when the matter is urgent. If we could speak with someone we could also ask additional questions that would enable us to gain a better understanding of our system which would reduce the need for support in the future. I cannot emphasise enough how big of an issue this is for us, so much so we're considering moving away from employment hero for this reason only. **What problems is Employment Hero solving and how is that benefiting you?** Not sure of any problems EH is solving for us ### 37. Implementation of Payroll and HR **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** April 01, 2026 **What do you like best about Employment Hero?** I like the interface and ease of finding the right options on the platform. **What do you dislike about Employment Hero?** There is limited flexibility in some features, particularly when formatting performance review questions. We were unable to achieve the layout we wanted and had to compromise in several areas. The 1:1 engagement check‑ins are also quite confusing and not very intuitive to use. Telephone support being available only on the most expensive plan is not ideal, especially when timely support is critical. The implementation phase, particularly the initial setup, is crucial for the ongoing use of the platform, especially for payroll. In our experience, it took around five months to get things set up correctly, which is far from ideal. As a result, we had to continue using our previous payroll system for an extended period, effectively doubling our workload. While the implementation process initially appeared straightforward, it became increasingly complicated as we progressed. The stages were not well structured or thoughtfully laid out, which added to the complexity and frustration. **What problems is Employment Hero solving and how is that benefiting you?** It provides a single platform for HR and Payroll which is what we were looking for. This offers greater visibility of staff goals, performance, HR related objective tracking for both employer and employee. The staff and management are liking the increases visibility and easier admin. ### 38. Efficient HRIS with Seamless Payroll Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Employment Hero?** I really like Employment Hero for its ease of use and functionality. It's great how it integrates so well with our Payroll system. It's also easy for employees to find information, complete their onboarding details, and keep their information up to date throughout their employment. I also appreciate the built-in ability to run and customize reports if necessary. The initial setup was pretty easy, which was a big relief. **What do you dislike about Employment Hero?** I think there needs to be more training on new features and how to implement them. I'd love to start using workflows better, but I don't understand enough about them to use them confidently. It would be great to get sessions on how to use certain functions better. Also, we used to use the recruitment feature, but after the kerfuffle with SEEK, we stopped using it, and now our line managers don't want to move back to Employment Hero. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero simplifies settings, helps activate new features, and integrates with Payroll. It's user-friendly for employees to find info, complete onboarding, stay updated, and run customizable reports. ### 39. A Must-Have HR Platform for Any Business **Rating:** 5.0/5.0 stars **Reviewed by:** Manpreet K. **Reviewed Date:** April 16, 2026 **What do you like best about Employment Hero?** From an HR perspective, it has reduced a lot of manual work. We used to print and manage contracts manually, but now everything is online, which saves so much time. Onboarding new employees has become much easier and more streamlined. I also really like that any changes made in HR flow directly through to payroll, so there’s no need to deal with manual forms like before. **What do you dislike about Employment Hero?** One downside is that some features we previously relied on have been decommissioned. As a premium member, we used to be able to initiate new employee file changes, requisitions, and onboarding approvals, but that’s no longer going to be available. **What problems is Employment Hero solving and how is that benefiting you?** It’s reduced a lot of manual HR work by moving everything online. Onboarding is much easier now, and changes in HR flow directly to payroll, so there’s no need for manual forms or duplicate work. ### 40. I've worked at some pretty corporate places why did they not use this platform? its a one-stop shop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** May 20, 2026 **What do you like best about Employment Hero?** Then it's just one platform for everything My learning my pay my pay slips my leave everything it makes so much easier to access everything I need amongst all the training when you start a new job the last thing you need is four different platforms for training development pay leave etc I love employment hero I would highly recommend it I think it's a great app and I don't know why more businesses don't use it **What do you dislike about Employment Hero?** It can glitch out and sometimes go onto a PC format even when I'm on my phone **What problems is Employment Hero solving and how is that benefiting you?** Starting with a new business with so much to learn it's benefited me to be able to have a one-stop shop for all my development payment systems and more ### 41. Simple Usage but Needs More Versatility **Rating:** 3.5/5.0 stars **Reviewed by:** Lauren J. | Clinical trial analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Employment Hero?** I use Employment Hero for rostering, and I find it pretty simple to use. It’s also easy for staff to see and understand their hours, and I had no issues when setting up my account. Customer service is good once you’re able to speak with a support person. **What do you dislike about Employment Hero?** I don't like the lack of a clear distinction between casual and permanent staff. There's no way to see people's FTE easily. It's also difficult to set up warnings. Thier support AI isn't very helpful and most times I need to speak with a human to get things solved **What problems is Employment Hero solving and how is that benefiting you?** I find Employment Hero simplifies rostering by making it easy to see FTE and for staff to know their hours. It's pretty simple to use. ### 42. Recruitment Linked to Employment Hero Makes Candidate Management Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Ed M. | Centre Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Employment Hero?** I LIKE HOR RECRUITMENT PROCESS CAN BE LINKED TO EMPLOYMENT HERO WHICH MAKE SIT EASIER TO MANAGE CANDIDATES **What do you dislike about Employment Hero?** Lots of times we have issues with employees finding the course the y have to do. Also, upon finishing the courses, instead of employees having to download the certificates and having to upload it, it would be much easier if the course could be marked as completed in the employee profile without need to upload certificate and wait for approval. **What problems is Employment Hero solving and how is that benefiting you?** I think it is helpful to have multiple features under one software, such as rostering, leave management, training and recruiting instead of multiple platforms. ### 43. Time-Saving Sync Between Employment Hero and Remote People **Rating:** 4.0/5.0 stars **Reviewed by:** Rishab J. | Software Developer -2, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Employment Hero?** For me, Employment Hero is linked to the Remote People portal for India, and I really like that I don’t have to update leave and other details in both portals. Everything syncs properly, so it saves time and avoids duplicate work. **What do you dislike about Employment Hero?** I think the user interface and the notification system could be better. I don’t really get any important notifications, so it’s easy to miss things that should stand out. **What problems is Employment Hero solving and how is that benefiting you?** It's solving the major problem to get hired via only company in the world and the payroll and everything is taken care for your region ### 44. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** April 15, 2026 **What do you like best about Employment Hero?** Employment Hero’s central hub for HR and Payroll has been a great asset to our organisation. It brings everything together in one place, making processes more efficient, transparent, and easy to manage. The platform is user-friendly and has significantly streamlined our HR and payroll tasks, saving time and reducing administrative burden. Overall, it’s been a reliable and valuable tool for our team. **What do you dislike about Employment Hero?** One of the less favourable aspects of the platform is the editing process for HR documents. It can feel a bit cumbersome and not as intuitive as expected, which can slow down making updates or revisions. Streamlining this feature and improving usability would enhance the overall experience. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero automates core processes like onboarding, leave, timesheets, and employee records—reducing admin and errors. Integrated recruitment tools (ATS, screening, job posting) that speed up hiring and improve candidate matching. ### 45. Great for Streamlining HR, but Integration Gaps Create Extra Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** April 27, 2026 **What do you like best about Employment Hero?** Employment Hero has streamlined our HR administration and improved overall efficiency. The platform is intuitive and centralises key HR functions well, making day-to-day processes easier to manage. **What do you dislike about Employment Hero?** Integration with Xero is inconsistent. Leave data must be manually synchronised, which adds extra admin. The platform doesn’t support expense claims, limiting its usefulness as a complete solution. We regularly experience issues when adding new users, where syncing with Xero fails and requires manual correction via support. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero helps centralise and streamline our HR administration, reducing the time spent on manual processes and improving overall team efficiency. It provides a single platform for managing employee records, onboarding, and core HR tasks, which creates better visibility and consistency across the business. This has allowed our team to focus more on strategic priorities rather than day-to-day admin. ### 46. Robust Payroll Assistance with 24/7 Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kaytee M. | Payroll Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Employment Hero?** I like the 24/7 assistance provided by Employment Hero because when we face any problems or barriers, the team is there to help us find any solutions we need. Additionally, the help we've received from the Employment Hero team has been great in order to make the deadlines we needed, which was especially important given our complex setup with over 500 employees. **What do you dislike about Employment Hero?** Currently, it would be more helpful to be able to have the system adjust the pay rate according to a person's increase on a specific date which may fall midpay period, and if so, then needs to be done so manually. **What problems is Employment Hero solving and how is that benefiting you?** I use Employment Hero for payroll purposes, helping us pay our employees efficiently. ### 47. A Reliable and Easy-to-Use HR Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan B. **Reviewed Date:** April 01, 2026 **What do you like best about Employment Hero?** I really like how easy Employment Hero is to use. The platform is intuitive, everything is simple to find, and it streamlines our HR processes overall. It also makes managing compliance far easier, which saves a lot of time and removes the stress from staying up to date with requirements. **What do you dislike about Employment Hero?** As a small business that doesn’t hire often, the constant emphasis on recruitment features isn’t really necessary for us and can feel a bit intrusive. Another issue is with the Xero integration, when an employee submits a leave request, it syncs correctly to Xero, but if the leave request is cancelled, it doesn’t remove the entry from Xero. This creates extra manual work to keep everything accurate and aligned. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero has helped simplify and streamline many of our HR processes. It centralizes employee information, onboarding, policies, leave management, and compliance into one platform. ### 48. Strong HR/Payroll Core, But Gaps in Leave, Rosters, APIs, ATS and Workflow Automation **Rating:** 1.5/5.0 stars **Reviewed by:** Sean P. | HR Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Employment Hero?** It provides an effective end to end solution for HR and Payroll integration, centralising filing and reducing admin processing. Their Support teams are best in class, with dedicated individuals who look into the issues fully and support you around the system's shortcomings. **What do you dislike about Employment Hero?** Fails to deliver on some pretty fundamental things with leave, rosters, API compliance, terminations and workflow automation. An opaque development system and unresponsive management provide no confidence that the paying consumer is ever actually being attended to. No easy ATS migration from previous system means duplicating the entire database manually. **What problems is Employment Hero solving and how is that benefiting you?** providing a wholistic view of employee activity and simplifying the administrative burden in managing the daily tasks of promotions, movements and reports. ### 49. Effortless HR and Payroll Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel P. | Accounts Officer & Payroll Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Employment Hero?** I really appreciate how user-friendly Employment Hero is, making it easy for team members to step in and manage payroll during employee absences. The how-to documents are great because they provide guidance on everything I need to know. Technical support is actioned quickly, which is a big help. I also find the automation of employee onboarding and tracking of leave requests, personal details, salary increases, and casual timesheets valuable, as it reduces manual work. Lodging STP is straightforward, and the entire payroll process is easy. We transitioned from MYOB Advanced Payroll to Employment Hero because reporting and the complete process are simpler, and setting it up was really easy with the assistance of the Employment Hero team, who provided training and support during the initial months. **What do you dislike about Employment Hero?** I don't like that if a leave request was reversed in payroll that you cannot delete it from the leave records in the HR side. This prevents employees from keeping a fully accurate record of their leave. **What problems is Employment Hero solving and how is that benefiting you?** Employment Hero automates and tracks employee onboarding, manages leave requests and salary increases, and simplifies payroll. It's user-friendly, lessens manual work, and allows easy team operation when others are absent. ### 50. Simple, Intuitive UI with Fast Loading and Easy Interaction History **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Employment Hero?** User interface is simple, you can navigate using common sense. I like the fact that it save all interactions or information you add so you can refer back at any time. Loading is quick and easy. **What do you dislike about Employment Hero?** Goals or KPIs are very difficult to track. Everytime you add something like progress it gets added in the list below but it is confusing to understand what to do. **What problems is Employment Hero solving and how is that benefiting you?** I'm just an end user, I'm not a person who implemented so I cannot talk about ROI or pricing as I don't have knowledge of it. When I have questions or issues the HR person find answers very quiclky so I assume support is good or the HR persona has good knowledge. ## Employment Hero Discussions - [How safe is employment hero?](https://www.g2.com/discussions/how-safe-is-employment-hero) - 3 comments, 1 upvote - [What is HRIS?](https://www.g2.com/discussions/what-is-hris) - 1 comment, 1 upvote - [What does SaaS stand for?](https://www.g2.com/discussions/what-does-saas-stand-for) - 2 comments, 1 upvote - [Do you support businesses with international employees?](https://www.g2.com/discussions/do-you-support-businesses-with-international-employees) - 1 comment, 1 upvote - [What size companies do you work with?](https://www.g2.com/discussions/what-size-companies-do-you-work-with) - 1 comment, 1 upvote - [View Employment Hero pricing details and edition comparison](https://www.g2.com/products/employment-hero/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+05%3A54%3A13+-0500&secure%5Bsession_id%5D=20f5ddd1-0409-4e7f-a2b9-7283b9bc8824&secure%5Btoken%5D=10df752992265ec790012a09a1ee5fbc042c1825c549a8829cbf40649835777a&format=llm_user) ## Employment Hero Integrations - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - [Culture Amp](https://www.g2.com/products/culture-amp/reviews) - [Go1](https://www.g2.com/products/go1-go1/reviews) - [Guardhouse](https://www.g2.com/products/guardhouse-guardhouse/reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [JobAdder](https://www.g2.com/products/jobadder/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [LinkedIn Recruiter](https://www.g2.com/products/linkedin-recruiter/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Monster](https://www.g2.com/products/monster/reviews) - [MYOB](https://www.g2.com/products/myob/reviews) - [MYOB AccountRight API](https://www.g2.com/products/myob-accountright-api/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [NoahFace](https://www.g2.com/products/noahface/reviews) - [QuickBooks Workforce](https://www.g2.com/products/quickbooks-workforce/reviews) - [Reed.co.uk](https://www.g2.com/products/reed-co-uk/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Seek](https://www.g2.com/products/seek/reviews) - [ShiftCare](https://www.g2.com/products/shiftcare/reviews) - [Tātou](https://www.g2.com/products/tatou/reviews) - [Total Synergy](https://www.g2.com/products/synergy-aec/reviews) - [Wiise](https://www.g2.com/products/wiise/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Xero for G Suite](https://www.g2.com/products/xero-for-g-suite/reviews) - [Zinc](https://www.g2.com/products/zinc-work/reviews) ## Employment Hero Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Compatability** - HCM and HRMS - Entrepreneur **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Resource Planning - Workforce Planning** - Reconciliation - Headcount Planning - Reporting - Expense Planning **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Basics** - Interoperability - Performance - Integrations **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Human Resources - Workforce Planning** - Integrations & APIs - Compensation Bands - Org Chart - Recruitment Workflows **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Generative AI** - AI Text-to-Image - AI Text Generation - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Platform Performance** - Automation - File Sharing - Reporting **Data** - Dashboards And Reports - Historical Data **Benefits** - Branded Shopping - Other Benefits **Agentic AI - Recruitment Platforms** - Natural Language Interaction - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Platform Additional Functionality** - Dashboard - Mobility **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication **Core Functionality - Employer of Record (EOR)** - Compliance **Expanded Functionality - Employer of Record (EOR)** - M&A - Enterprise Consulting - Contractor Management **AI Capabilities - Employer of Record (EOR)** - AI Automation - AI Agent ## Top Employment Hero Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,348 reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - 4.5/5.0 (2,260 reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - 4.4/5.0 (4,976 reviews)