BambooHR Reviews & Product Details

The UI looks nice, and I like that it tells you when a coworker's birthday or anniversary is coming up. It's also nice to see the org charts. Onboarding was pretty easy iirc. The times I've reached out to support, they've responded. I'm not aware of what the integrations, performance, or pricing/roi are like. The bamboo assistant is not very helpful. I was not aware of the integrations, but they seem like they could be good. The pricing is apparently right, since my company pays for it. Review collected by and hosted on G2.com.

The biggest downside is that the main workflows have issues. Clocking in, clocking out. Signing in, signing out. Getting tax forms, employee agreements, and other documents. These things should all be flawless and incredibly easy, since they are done frequently by lots of people, but in each of these I've encountered issues. The app has sign in issues. Clocking in and out on the app regularly takes 2+ minutes. Tax documents are hidden in strange menus. I asked the AI for a tax document, and just like me, it couldn't find it. Review collected by and hosted on G2.com.

I like that it has its own dedicated app, and it’s fairly easy to use. The most important info is right on the main page, which helps me do what I need to do quickly. Both the app and the website have always performed well for me. Review collected by and hosted on G2.com.

The least helpful aspect of BambooHR is the limited flexibility when something falls outside the standard workflow. Finding specific information or completing less common tasks can take more steps than expected, and I’d appreciate more intuitive navigation and customization. I’d also like the AI interface to make it easier to find relevant answers and take action without having to search through multiple screens. I don’t handle our company’s subscription, so I can’t comment directly on pricing or value for money. Review collected by and hosted on G2.com.

BambooHR keeps all of our employee information in one place, which matters in an investments environment where documentation and record-keeping need to be tight. Time off requests, approvals, and balances are handled in the system instead of through email threads, and that has noticeably cut down on admin work for HR and managers.

The interface is clean and intuitive. Employee profiles, the org chart, and reporting are easy to find, and employees at a company of our size (around 150 people) picked it up quickly with very little training. That meant fewer routine questions landing on the HR team.

Reporting has been useful for pulling headcount and employee data when leadership asks for it, without manually compiling spreadsheets. It also integrates with the other tools we rely on, which reduces duplicate data entry. Performance has been reliable, and I haven’t run into meaningful downtime.

For a team our size, the value is solid. It covers the core HR needs without feeling bloated or requiring heavy setup. Having employee documents and records centralized has also made audits and compliance requests easier to handle, which was a nice side benefit. The AI features help search for documents and ask questions on it without bugging the team and onboarding was very easy. Review collected by and hosted on G2.com.

Custom reporting is more limited than I’d like, and some advanced features sit behind higher pricing tiers. Workflow and performance management tools are solid for our size but lack depth for more tailored processes. The mobile app is functional but basic. Review collected by and hosted on G2.com.

When I joined, all of my onboarding paperwork, e-signatures, and policy documents were already in BambooHR, so I could complete everything on my own without having to chase HR over email. Since then, it’s become my go-to place for requesting time off, checking my personal records, and looking up people in the company directory. I also believe it connects with our payroll and other internal tools, which helps keep my information in sync without needing manual updates. Review collected by and hosted on G2.com.

There isn’t much to dislike. The app feels so comfortable to use that it doesn’t really need much attention in terms of improvements. Whenever I open it, it’s easy to navigate through the options and get the answers I’m looking for. Review collected by and hosted on G2.com.

It was very easy to learn and to navigate. The features are simple and the help staff are quick to respond and help. It is affordable for our small organization and meets our needs well. Review collected by and hosted on G2.com.

I have had some difficulty with payroll, especially with regard to tax account setup and making any corrections. This was particularly painful on account setup but has been an issue that comes up a few times a year, especially if there are any changes to state tax accounts. I also wish there were more flexibility with payroll reports. I like some things about the benefits add-on, but other things do not meet our needs (no signed forms, I find open enrollment clunky to navigate, need signed waivers). I also do not like the way I-9 forms are done. I do not want to pay for an add-on and the fill-in form is not reliable, so sometimes I have had to resort to paper forms. Our previous provider had a much more standarized and clear process for candidates that resulted in fewer errors (for example sometimes the candidate will complete the I-9 form fully in BHR and then. I will not be able to see a signature or the SSN will be missing even the the candidate says they signed and a signature was mandatory). Review collected by and hosted on G2.com.

The self-service portal is the real standout for me. Requesting paid time off takes just two clicks: I can view my remaining balance, choose my dates, and submit the request, and my manager gets an immediate notification to approve or decline it. There’s no more emailing HR or waiting on spreadsheets, and I can also see the team’s calendar, so it’s clear when it makes sense to book time off. As a result, PTO requests don’t just sit in an inbox for a week anymore. Review collected by and hosted on G2.com.

The phone-based login experience is the weakest part of the product. Having to verify through a phone number feels dated and fragile—if I lose my phone, the battery dies, or the SMS code is slow to arrive, I’m locked out of a tool I need. A more flexible sign-in option, like passkeys or SSO without the phone step, would solve this. Review collected by and hosted on G2.com.

The capabilities to adapt and tailor to a company's structure and needs in order to successfully handle various types of needs, whether it's regarding the hiring process, time tracking, or payroll needs. It creates a seamless experience and a hassle-free performance of the platform that rarely faces any issues. The user interface is very friendly and easy to handle, while if there are any questions, we've had the chance to talk to real humans who have supported our needs with ease. Review collected by and hosted on G2.com.

Some integrations with the company's structure could use fine-tuning in order to customize the experience based on the usage that it's been given by the client organization and the employees that benefit from this paid service. Review collected by and hosted on G2.com.

Interactive and easy to use UI, color scheme is friendly and great support Review collected by and hosted on G2.com.

Honestly my biggest gripe is the mobile app. I'll try to check my PTO balance or pull up a doc on my phone and it's just clunky, so I end up waiting until I'm back at my laptop. Navigation on desktop isn't perfect either. I still have to click around sometimes to find stuff like benefits info or old reviews. Notifications are easy to miss too, and I've definitely had a request sit there longer than it should have because I didn't see it. When I started, onboarding threw a bunch of tasks at me all at once with no real sense of what mattered first. Not a dealbreaker, just a little overwhelming. If they cleaned up the app and made notifications harder to miss, I'd have way less to complain about. Review collected by and hosted on G2.com.

I like being able to have company information in one place. I often look up coworker's birthdays, work anniversaries, and who's out. I think Bamboo runs smoothly and is relatively easy to navigate. I haven't had much experience with onboarding or AI tools, but I haven't really needed them. Review collected by and hosted on G2.com.

I think the connectivity of BambooHR to other platforms is lacking. Our company uses a few programs to track time entry, and if Bamboo could connect to programs like BigTime, it would greatly reduce the amount of spreadsheets employees have to track their own data. Additionally, there have been some issues with time off entering and having Bamboo randomly add or duplicate hours because it believes they have been accrued when that isn't the case. It might be user error, but I am not an admin and therefore cannot confirm if it's bamboo or not. Review collected by and hosted on G2.com.