G2 reviewers report that Samsara excels in user satisfaction, boasting a significantly higher overall score compared to Verizon Connect. Users appreciate the real-time tracking feature, which allows them to know exactly where their drivers are at all times, enhancing fleet management efficiency.
According to verified reviews, Samsara's implementation process is praised for its simplicity and effectiveness. Users highlight the easy-to-use dashboard and smooth initial setup, making it accessible even for those new to fleet management software.
Users say that while Verizon Connect offers a user-friendly app for managing family plans, it falls short in overall fleet management capabilities. Reviewers mention the app's bill payment feature as valuable, but they also express a desire for more robust tracking and reporting functionalities.
Reviewers mention that Samsara provides excellent customer support, with many noting the quick and helpful tech support as a standout feature. In contrast, Verizon Connect's support is perceived as lacking, with users rating it lower in quality.
G2 reviewers highlight that Samsara's features, such as live tracking and user-friendly interface, contribute to a more efficient day-to-day operation for fleet managers. Meanwhile, Verizon Connect users appreciate its GPS updates but feel it doesn't match the comprehensive capabilities of Samsara.
According to recent feedback, Samsara's focus on mid-market needs aligns well with user expectations, while Verizon Connect primarily serves small businesses. This difference in target market may influence the overall satisfaction and feature set that users experience.
Pricing
Entry-Level Pricing
Samsara
No pricing available
Verizon Connect
No pricing available
Free Trial
Samsara
Free Trial is available
Verizon Connect
No trial information available
Ratings
Meets Requirements
9.0
2,576
8.0
654
Ease of Use
8.9
2,740
8.3
659
Ease of Setup
8.8
2,516
7.7
549
Ease of Admin
8.9
1,663
8.1
552
Quality of Support
8.5
2,383
6.9
640
Has the product been a good partner in doing business?
Yes, it you have the dual facing camera system it will record audio.Read more
How much does Samsara cost per month?
2 Comments
BD
This depends on how many trucks/assets you are looking to have covered and how you negotiate your contract with them. Standard per truck is $33/month for...Read more
What is Samsara tracking?
2 Comments
BS
If you have the Samsara camera it will also track your driver's driving as well as give you snapshots into your driver's dayRead more
Yes, we have that problem too. did they ask you to sign a contract extension too? the reason for this is technically they aren't selling you the units. ...Read more
OVER ALL PERFORMANCE AND COSTS
2 Comments
MH
The service is good, but their business model is not. i suppose if you were planning on having the service over a short period, it would be fine. But the...Read more
Worst customer service I have ever dealt with! You can't believe anything they say!
2 Comments
CR
Still more incompetence! Nobody has a clue, they just pass it on to a new person, without giving them an update on what's going on. Dabre davis, Kinisha...Read more
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