Verizon Connect Reviews & Product Details

There really is nothing. The website looks nice but not functional. Review collected by and hosted on G2.com.

Both powered and none powered tackers are riddled with problems. I have about 100 plus trackers and its a constant battle with verizon to actually get equipment that works. The website half the time is delayed by 30 minutes. Expect to be on the phone for atleast an hour with customer service if something goes wrong. The make a new contract everytime you order more equipment, so if your continue to expand there is no way out. They will keep assets on your account even after you have asked them to remove the asset because of a mistake on verizion's end. Trust me save your companies logistics and do not use Verizon Connect, there are plent more options that will use verizion service but are much better. Review collected by and hosted on G2.com.

The tracking feature, vehicle alerts, statistics, and dash cams work well. Review collected by and hosted on G2.com.

The customer service and insane binding contracts are absolutely HORRENDOUS and does not in a million years justify the products which worked fairly well.

I've attempted to cancel my service and contract due to closing my business and I've been waiting for a YEAR with countless hours on the phone being given the run around about closing my account. They are not helpful, lie, don't know what they're talking about, and don't care about you as a customer. I will NEVER again use Verizon for any business services for the rest of my life and in any future lifetimes should they still be around. Review collected by and hosted on G2.com.

I like the detailed reporting features, analytics, etc. The product has a strong brand behind it. Review collected by and hosted on G2.com.

The cost of Verizon Connect is higher than local vendors. Review collected by and hosted on G2.com.

Nothing, there is not one positive thing I can say about Verizon Connect. The small company we used for our fleet gps's were bought out by Verizon and we were more or less just stuck with them. Review collected by and hosted on G2.com.

1. EVERYTHING IS COMPLICATED AND A PROCESS

2. Installers installed the unit wrong, clipped a wire and caused a whole bunch of issues on my brand new HINO, would NOT cover the repair costs

3. takes minimum 3 months to get a responce from the sales rep to add a new vehcile GPS

4. we were SCAMMED into these cameras which are literally usless, when I tired to cancel them and send them back they told me it would be $5000 to break the contract

5. the whole process of trying to add a new unti is a disgrace, complicated, and no one speaks understandable english

6. upper management DOES NOT care

7. units stall, get stuck somewhere, are not updating with real time- really what is the point of a gps for a business if it does not work in real time

if your stuck between two companies and verizon is an option, go with the other guy Review collected by and hosted on G2.com.

Verizon Connect is the worst company I have ever had to work with. We haven't been able to access the account since they purchased the previous GPS company. There is nothing positive about Verizon running this business. The service does not exist. I can't access the service, I can't cancel the service, Review collected by and hosted on G2.com.

Terrible Service. We have been trying to cancel the service that we haven't been able to use for over 2 years. They won't respond until the contract cancelation period has passed, and then respond with a $3,000 early cancelation fee. Won't tell us when the contract renewal dates are. Better off Burning money to stay warm Review collected by and hosted on G2.com.

What I like best about Verizona Connect is their coverage area. That's it, end of story, don't do it unless you have to. Review collected by and hosted on G2.com.

What I dislike most about Verizon Connect is their process to fix an issue. Unless you are buying new equipment you will have to talk to a person who reads a script like a robot, creates a report, doesn't follow directions on how to contact you, and your issue will either fall in a dark hole or you will speak to multiple people in different departments who are either robots reading a script or hate their job so bad you wish you were speaking to the mindless robot. You will waste hours of your life that you will never get back and wish you had chosen another provider. Review collected by and hosted on G2.com.

Verizon Fleet Tracking has been a great asset to our business. We really like the geofencing, as well as the speed and time tracking, and we utilize all of these features in our day to day operations. Review collected by and hosted on G2.com.

There are some features that I do not fully understand and am unable to utilize, like I have set up my "start time" in the settings panel, but cannot get the report for lateness and start times to populate effectively. Review collected by and hosted on G2.com.

Verizon will goo on and on about all the available features of the 'system'. this is software and hardware. It does NOT perform as they tell you. it is substandard at best. I would not recommend it to my enemies or my competion, and especially not to my friends. Needs to be removed from the market. Review collected by and hosted on G2.com.

Hard to install - must use their installers at their convenience, must wait for parts ( so every time you wait when the parts do come in your contract restarts from the last install), the cameras ONLY work when the truck is in operation. I could go on and on, but I don't have that much time. Review collected by and hosted on G2.com.

N/A, there is nothing now that I like about Verizon Connect. Review collected by and hosted on G2.com.

No follow up, poor customer service on a billing issue for a refund that is owed on an overcharge for the past 31 months, euqal to $7k. I have been calling for 2 months every week and nobody calls back or responds to my emails. I usually get hung up on and told the same thing over and over, that someone will call me in 24 hours and they are expediting my issue. Here I am 2 months later and not one person has reached out to me on resolving this. Review collected by and hosted on G2.com.

The product itself is great. We loved the Work and Reveal software. Review collected by and hosted on G2.com.

Customer service is TERRIBLE. Abusive. They billed me for a service I did not even HAVE and then shut myh account down for non-payment. I spent HOURS on the phone with their useless and terrible customer service department. I have never in my life dealt with a more unprofessional company. DO NOT BUY THIS PRODUCT Review collected by and hosted on G2.com.