# Motive Reviews **Vendor:** Motive **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 3,110 ## About Motive Motive is a comprehensive fleet management solution designed to assist organizations in optimizing their vehicle operations through advanced telematics, dual-facing cameras, driver behavior analytics, vehicle health monitoring, and compliance management. This integrated platform provides a holistic approach to managing fleet safety, efficiency, and cost-effectiveness, making it a vital tool for businesses that rely on transportation. Targeting a diverse audience that includes Fortune 500 companies and large enterprise fleets, Motive caters to various industries such as logistics, field services, oil and gas, construction, and energy. Its user-friendly interface and robust features make it suitable for fleet managers, safety managers, and operations teams who seek to enhance their fleet's performance and safety. The platform's capabilities are particularly beneficial for organizations aiming to improve driver safety, reduce operational risks, and maintain regulatory compliance. One of the standout features of Motive is its AI Dashcams, which are designed to detect over 15 unsafe driving behaviors, including cell phone usage and forward collision risks. This real-time monitoring allows for immediate coaching, helping drivers improve their safety scores and fostering a culture of accountability. Additionally, the platform offers vehicle health monitoring through robust diagnostics and automated preventative maintenance alerts, ensuring that fleets remain operational and minimizing downtime. Motive’s ELDs are FMCSA-registered electronic logging devices that connect to a vehicle’s engine to automatically track drivers’ hours of service and driving time, helping fleets stay compliant and improve safety. Motive's integration of various fleet management functions into a single platform distinguishes it from competitors in the market. By addressing multiple operational challenges simultaneously, it simplifies management processes and enhances collaboration among safety, operations, and finance teams. This interconnected approach not only improves efficiency but also empowers organizations to adapt to the ever-changing demands of their industries. Ultimately, Motive provides a valuable solution that enhances fleet performance, promotes safety, and drives cost savings, making it an essential tool for any organization looking to optimize its fleet operations. ## Motive Pros & Cons **What users like:** - Users find Motive's **ease of use** exceptional, highlighting its simple setup and friendly integration for tracking and safety. (1025 reviews) - Users value the **exceptional customer support** from Motive, ensuring swift solutions for any issues encountered. (448 reviews) - Users value the **real-time tracking** of Motive for enhancing driver safety and improving delivery efficiency. (415 reviews) - Users value the **real-time GPS location tracking** of Motive, enhancing efficiency in shipping and transportation processes. (377 reviews) - Users value the **high safety standards** of Motive, noting its effectiveness in preventing accidents and monitoring safety events. (374 reviews) - Users appreciate the **user-friendly interface** and comprehensive features of Motive, enhancing fleet management and performance tracking. (309 reviews) - Driver Monitoring (298 reviews) - Monitoring (236 reviews) - Helpful (222 reviews) - Installation Ease (192 reviews) **What users dislike:** - Users report frequent **technical issues** with Motive, including disconnections and glitches that hinder overall functionality. (246 reviews) - Users often face **poor customer support** , as multiple calls are needed to resolve issues and misinformation occurs. (209 reviews) - Users desire more **flexibility in data display** for their ever-changing fleet, needing simpler access to varied formats. (174 reviews) - Users report **inaccuracy** in Motive, with issues like lagging info and difficulties during unit searches. (141 reviews) - Users often experience **slow performance** with Motive, leading to frustration when accessing urgent information quickly. (137 reviews) - Users experience **connectivity issues** with Motive, facing lags and disconnections that complicate communication and usability. (118 reviews) - Driver Issues (110 reviews) - Inaccurate Tracking (102 reviews) - Data Inaccuracy (88 reviews) - Update Issues (87 reviews) ## Motive Reviews ### 1. Enhances Driver Safety, Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan K. | Sr. Director of Operations Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Motive?** I like that they are investing heavily in AI. It helps us to have more accuracy in the events, allows us to capture fatigue and unwanted trends. There's a whole lot more I appreciate about this investment. **What do you dislike about Motive?** I would like to have the field data in the analytics, but it sounds like they're gonna have that soon enough. And I would like for the speed limits to work properly, which it sounds like that's coming as well. **What problems is Motive solving and how is that benefiting you?** Motive improves driver behavior, reduces accidents, and decreases insurance premiums. Its AI investment enhances event accuracy, capturing fatigue and unwanted trends. **Official Response from Gary Smith:** > Thank you so much for your kind words, Jonathan! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. ### 2. Streamlines Fleet Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua A. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Motive?** I use Motive for tracking my trucks' locations, maintenance, compliance, and driver behaviors. I like that it puts everything into one convenient location, making the whole operation more streamlined and faster. The software is user-friendly and intuitive, which makes tracking the fleet simple. Additionally, if I run into trouble, Motive has an excellent help desk. Setting it up was very easy, making it my first choice for managing eLogs when we needed it. **What do you dislike about Motive?** It would be great if the map interface was linked to Google Maps. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking my trucks, simplifying fleet management, and streamlining operations. It's user-friendly, intuitive, and with an excellent help desk, making my work faster and more convenient. **Official Response from Gary Smith:** > Thank you so much for your kind words, Joshua! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 3. User-Friendly App, Clear Camera Footage, and Great Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan H. | Fleet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** Motive is very user friendly for our drivers. I like how easy it is to use the motive app and the main dashboard. The reports are great too once you figure out what reports have the information you need. The cameras have clear videos and the whole system is easy to install. **What do you dislike about Motive?** You really need to have your own service to the tablet or phone you are using as an eld screen to have it work flawlessly. **What problems is Motive solving and how is that benefiting you?** The nice thing is we are in contact with motive and they seem to take our problems to engineering to find a resolution. Like video events instead of just a photo so we can coach our drivers more effectively. **Official Response from Gary Smith:** > Thank you so much for your kind words Dylan and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 4. Intuitive UI but Needs Better Fleet Integration **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Motive?** I like the fact that Motive has an intuitive user interface that is more app-based than database. **What do you dislike about Motive?** In the user interface, there are multiple areas where it becomes clumsy and often repetitive. For instance, uploading vehicle registrations has to be done for each vehicle one at a time, rather than in batches. This is especially challenging for fleets like ours with a single registration date yearly but individual cab cards for each unit. Additionally, there is limited support for trailers as assets and specific brands of machinery. Motive also holds onto fault codes longer than a unit's own ECM, leading to 'Ghost' faults that can trigger unnecessary management oversight. It would be beneficial if Motive had integration with tools like Collective Data, as their lack of integration creates redundant work. The initial setup had hitches like units not having correct identification and trailers not being able to activate once connected to the pulling unit. **What problems is Motive solving and how is that benefiting you?** Motive provides visibility of unit locations and centralizes maintenance and condition data, solving the issue of multiple locations for these items. **Official Response from Russell Cook:** > Hi there, We are so sorry for the inconvenience. We greatly appreciate you bringing this to our attention. To better understand the issue, we would like to arrange a call with you, but we could not locate your contact details. Could you please provide us with your contact details or reach out to us so that we can help resolve this for you? You can reach out on our 24/7 Support Line at (855) 434-3564 ### 5. Great UI and Support, but Web and Client Performance Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** UI is very well put together, probably my highest praise of the experience. I have seen a lot of options for integration with other systems and tools, albeit I have not tried most of them. Support has been good so far, pricing is competitive enough, however, performance on the web app and downloadable client is not quite as good as I would like it to be. **What do you dislike about Motive?** I think the performance (web app and downloadable client, however the client just seems to pop out a browser window) is quite unreliable. One thing is if a truck is in dead zone I can request video (most of the time) of what happened in that time frame, but if something happens that should trigger AI dashcam features or safety alerts like near collisions, it just doesn't, which can be a huge problem. **What problems is Motive solving and how is that benefiting you?** ELD tracking as well as live locations n trucks, leading me to better assist someone in real time **Official Response from Gary Smith:** > Hi, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE ### 6. Real-Time Tracking and Easy Setup Elevate Our Operations **Rating:** 4.5/5.0 stars **Reviewed by:** ROBERT C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** I like that Motive tracks our work vehicles in real time and provides a history. It's helpful because when I need to know exactly where a driver is, I don't have to call him anymore. I can simply check the app and relay that information to customers. Also, I found the initial setup of Motive very easy. We were able to handle it in-house without any experts. Our experience with Motive has been superb compared to our previous service with Verizon, where customer service was terrible. **What do you dislike about Motive?** Sometimes tracking is delayed in the 'History' tab. I would like to see in real time where my driver has been in any given moment. **What problems is Motive solving and how is that benefiting you?** I use Motive to monitor our work vehicles, helping with better delivery estimation. It tracks in real time and provides a history, so I don't need to call drivers for their location and can relay information to customers easily. **Official Response from Gary Smith:** > Thank you so much for your kind words Robert and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 7. Comprehensive Platform Streamlining Driver Management **Rating:** 4.0/5.0 stars **Reviewed by:** Ambarish C. | Supply Chain Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I use Motive as a manager to keep track of driver logs, HOS, safety, load audits, and events. It's fantastic how it centralizes everything in one cross-platform, from driver logs to safety events. The platform makes it easy to navigate logs and events for each driver and allows me to monitor drivers in real-time. I especially like knowing what the driver is doing when driving through the dash cam feature. This centralization helps ensure compliance and speeds up decision-making, ultimately saving time and enhancing overall safety. **What do you dislike about Motive?** One area that could be improved is handling the UDEs. The current system shows a large volume of UDEs across all locations, making it difficult to quickly find the ones relevant to my drivers. Adding better filters such as location, driver, or region would make it much easier and faster to manage them. Also, the initial setup was a little complicated at first, but once you get used to it, it feels a bit easier. **What problems is Motive solving and how is that benefiting you?** I use Motive to replace paper logs, making it easier to navigate driver logs and events. It centralizes information, aiding real-time monitoring and compliance, thus saving time and enhancing safety. **Official Response from Gary Smith:** > Thank you so much for your kind words Ambarish and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 8. Effortlessly Compliant and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Roland B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I really like Motive's tracking feature. Being able to see where the drivers are at any time is very helpful for us as dispatchers. It makes it easier to dispatch when there's a pickup or delivery that needs to be done. I love that ability to track them. Another thing I like is the diagnostic tool. It lets us see if there's anything wrong with the truck, like a malfunction or fault, and shows up in Motive, which is very helpful. It lets us know to put the truck in for service. Also, the initial setup was very easy for me. My supervisors trained me on it in just a few minutes, and everything is pretty self-explanatory. Even the features I don't normally use are very easy to learn and use, making it very user-friendly. **What do you dislike about Motive?** One thing I don't like about it is it seems sometimes the tracking is off. It says they're in one area on the map, but the driver may be miles away from that location. I guess, that would be one area where I could see it could be improved to make it a more accurate location. **What problems is Motive solving and how is that benefiting you?** I use Motive for compliance with electronic logging and local laws, tracking drivers, and monitoring vehicle diagnostics. It helps ensure drivers use logbooks correctly, provides real-time driver locations, and identifies truck issues for timely service. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Roland! It’s great to know Motive is helping with driver tracking, dispatching, vehicle diagnostics, and compliance. We’re also glad the setup was easy and the platform feels user-friendly. We understand your concern about occasional tracking inaccuracies on the map. We’ve shared your comments with the relevant teams for review. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 9. Streamlines Fleet Management Effortlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Robert W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I like how the dashboard design is easy to navigate. It's also easy to find things, which is really convenient. Additionally, the support I receive from Motive is top-notch. The initial setup was very easy, and the device setup was simple with no issues on our end. **What do you dislike about Motive?** The only thing I could say, and this could be user error, is that I can't save my settings across the entire company. I want to be able to save certain settings so that when I log in, those settings remain. Again, this could be user error and might already exist, but I just want to make sure that when I log in, I have a detailed list of saved settings that it defaults to show me. **What problems is Motive solving and how is that benefiting you?** I use Motive to track vehicle maintenance and location, manage safety-related incidents, and monitor overall fleet health. It helps ensure vehicles are used safely and maintenance is on time. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Robert! It’s great to know the dashboard is easy to navigate and that the setup process was simple. We’re also glad our support team has been helpful. We understand your concern about saving settings across the company and having those defaults remain in place when you log in. We’ve shared your comments with the relevant teams for review. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 10. Quick, Reliable Motive Dashboard Backed by Outstanding Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I appreciate the Motive help team who consistently provides quality customer service; whether over the phone. The Motive team helps our users whenever we have an internal idea we would like to see rolled out. Their work is quick and often provides the solution we're looking for. The Motive Dashboard works quickly most of the time. There is rarely delays in reports loading and if there is it is due to a large data set, which is understandable. The AI chat function within the dashboard is also a helpful tool for a fast answer to common questions that is much appreciated. **What do you dislike about Motive?** The one complaint our team internally has regarding Motive is that whenever a user navigates between menus in the dashboard any filters that were applied prior are wiped each time; the filters need to be reset whenever coming back to a menu. **What problems is Motive solving and how is that benefiting you?** Motive aids us in asset location tracking, hours of service compliance for our driving associates, and video footage of crashes and incidents. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 11. Effortless Mileage Tracking & Diagnostic Boost with Motive **Rating:** 5.0/5.0 stars **Reviewed by:** Henry B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Motive?** I like using Motive because it gives me the chance to find units on the yard easily, even when the keys aren't left in the units, which happens quite often. I really appreciate that I can receive the mileage without the truck being turned on, and I can see where they are in the area, which helps me judge the time it will take them to get to the yard. It also lets me see check engine lights and prepare appropriately. Particularly, I like that I can see the mileage on the unit without having the key, which is helpful since the keys are not left in our units at our location. **What do you dislike about Motive?** I would say the camera mount that is on the windshield could be more beefier and stronger. It's pretty weak sometimes, then breaks. **What problems is Motive solving and how is that benefiting you?** I like using Motive because it lets me find units on the yard and get mileage data without the truck being on, which helps since our keys aren't left in. It also allows me to check engine lights and prepare appropriately. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Henry! It’s great to know Motive helps you find units in the yard, view mileage without the truck being on, and stay ahead of maintenance needs like check engine lights. We understand your concern about the camera mount strength. We’ve shared your comments with the relevant teams for review to improve the experience. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 12. Enhances Driver Management but Needs Consistency Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Zak K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I love the ability to track drivers' hours without paper logs. I also like using it as a backup to see where drivers are, which helps with addressing locations that are hard to find. Being able to see the drivers exact location is very valuable when helping drivers get to specific locations. The ability to track hours maximizes drivers' time, ensuring no unused time. The ability to track safety scores influenced our switch from Keep Truckin to Motive. It has super useful tools, including the HOS clock, driver safety scores, and inspections. Despite an initial learning curve in setting up drivers and vehicles, it's easy to use now. **What do you dislike about Motive?** I've experienced times when there's a discrepancy between what the drivers report and what I see on Motive regarding their break times. Sometimes the app needs refreshing to display accurate information, which can make it tough to know whose side is showing the correct data. There was also a slight learning curve when initially setting up drivers, trucks, and syncing them, but it's manageable now. Lastly, since it's all web-based, there are times when the drivers and office might see different information. **What problems is Motive solving and how is that benefiting you?** Motive allows us to track drivers' hours without paper logs, identify poor driving habits, and locate drivers accurately, helping with hard-to-find addresses. It optimizes drivers' time and improves safety scoring, though it sometimes shows different info, requiring driver app refresh. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Zak! It’s great to know Motive is helping you track drivers’ hours without paper logs, locate drivers more accurately, and improve safety through tools like HOS, inspections, and safety scores. We understand your concern about break-time discrepancies, refresh issues, and differences between what drivers and the office may see. We’ve shared your comments with the relevant teams for review to improve the experience. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 13. Comprehensive Fleet Management with Minor Speed Limit Glitch **Rating:** 4.0/5.0 stars **Reviewed by:** Ashton K. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I enjoy being able to check on my team in real time, see what mechanical failures are happening, check diesel and DEF levels, and appreciate that there is AI assistance, log tracking, compliance tracking, and safety updates that are quick. I find the ability to submit a ticket to dispute discrepancies useful and value all of the data provided for better insight into a driver's record, compliance, and safety scores. The setup of Motive was also very easy. **What do you dislike about Motive?** I think the points taken for the hard braking events are a bit egregious compared to other hard events. Motive also seems to always get country road speed limits wrong leading to speeding events that are untrue **What problems is Motive solving and how is that benefiting you?** I use Motive to track my fleet and find locations of team members for assistance. It provides real-time updates, mechanical failure alerts, and data for driver compliance and safety scores, ensuring team safety and operational support. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Ashton! It’s great to know Motive is helping you monitor your team in real time, stay on top of mechanical issues, and track compliance and safety more effectively. We’re also glad the setup process was easy. We understand your concern about hard braking points and inaccurate country road speed limits leading to untrue speeding events. We’ve shared your comments with the relevant teams for review to improve the experience. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 14. Effortless Compliance Tracking, Ideal for Nonemergency Transport **Rating:** 4.5/5.0 stars **Reviewed by:** Connor S. | Training Facilitator, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that there's a mobile app that's very seamless on the phone and super easy to navigate. It's super easy to learn, and I like that there is the Go Motive system that works with the cameras. We use the Motive app for all of our employees, and it makes it a lot easier for the employees to sign in and sign out of their shifts, whether they're on duty or off duty. The mode of act makes it very easy for us to track the safety of our drivers, whether they're falling asleep, getting tired, or there's a collision, any type of alert, which makes it very easy to respond. **What do you dislike about Motive?** Inserting past duty statuses could be a bit easier. It would help if there was a dedicated on duty, off duty, insert duty status feature so we don't have to go through and play with the times. This particularly affects us since we are a nonemergency patient transport company, not a trucking company. Also, the initial setup was a little difficult at first. There was a learning curve that lasted about a year before everyone got the hang of using Motive. **What problems is Motive solving and how is that benefiting you?** Motive solves hours of service issues, ensures compliance with PMAs and PMBs, tracks vehicle kilometers, and makes tracking employee locations easier, simplifying our operations. **Official Response from Gary Smith:** > Thank you so much for your kind words Connor and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 15. Efficient Driver Management, Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Mark H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I love that I can see and manage so much involving my drivers all in one app. It's really helpful for managing drivers' logs, coaching, and writing up documents like load reviews and daily journals. I also appreciate the ease of use on my logs and pre/post trips for when I do drive. Plus, keeping a lot of my tasks in one place gives me more time for management. The initial setup of Motive was simple, which I found quite convenient. **What do you dislike about Motive?** When signing a document, it would be nice to have my signature saved for quicker signing. I wish we could have more flexibility with reports, like trying to see which driver has had the longest safety score of 100, but can't find a way to do that. After completing a document, it would be nice to quickly start a new document of the same type, so I don't have to go back to the document page. I miss the autofill feature; it was working great, and now it doesn't really work at all. **What problems is Motive solving and how is that benefiting you?** I use Motive to manage drivers' logs and coach them, which helps keep tasks in one place and saves time for management. I like that I can manage everything involving my drivers in one app. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 16. Real-Time Tracking and Secure Compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Francisco B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that the GPS in Motive is in real-time, which allows us to see how the truck moves by updating locations promptly and accurately, making monitoring easier and meeting our clients' demands. Additionally, I value Motive's ELD because it is secure and does not allow tampering, helping us prevent accidents and comply with U.S. authorities' regulations. I also found the initial setup of the product straightforward. **What do you dislike about Motive?** Regarding the GPS, when you select a truck or asset (box), the first location it shows is not the real one. You have to select it again for it to update, and from there it works fine. It should be updated as soon as you open the GPS, without having to search for the unit for it to start reporting. **What problems is Motive solving and how is that benefiting you?** I use Motive for real-time satellite tracking and ELD. It offers real-time GPS, facilitating monitoring and meeting customer requests. The ELD is secure, prevents tampering, helps prevent accidents, and ensures compliance with U.S. authorities. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 17. Flexible Alerts and Valuable Real-Time Asset Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Lonnie G K. | Traffic Control Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like the flexibility to choose which alerts get sent to me via email, as well as the text alerts for near-collisions and collisions. The real-time asset tracking is also very valuable. **What do you dislike about Motive?** The one major challenge we run into is more of an internal process issue than a Motive issue. At some of our job sites, multiple drivers use the same vehicle throughout the day. Because of that, there’s an unavoidable delay when one driver has to log out and complete their post-trip, and then the next driver has to log in and do their pre-trip inspection. It can be bothersome in the moment, but it’s still essential to get it done. **What problems is Motive solving and how is that benefiting you?** Before Motive, we were using a different system that was much less intuitive and didn’t give us an accurate picture of what was really going on. Since switching to Motive, our drivers have been performing better on the road, and we feel more confident about what we’re seeing day to day. **Official Response from Gary Smith:** > Thank you so much for your kind words Lonnie and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 18. Effortless Vehicle Tracking and Safety Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Freddie I. | Field Service Manager, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that with Motive, I can see a camera view for safety, which is a great feature. I enjoy the driving reports for unsafe driving and love the alerts for when vehicles are in an accident or if there are any driving infractions. It's easy to navigate, and I love the safety tabs with events. I also appreciate that I can always go back and pull video if needed. The initial setup was super easy, and the technology is better compared to other products like Samsara and Lytx, which can be quite finicky. **What do you dislike about Motive?** I wish we could give the real good drivers a certificate for good driving like Lytx does. **What problems is Motive solving and how is that benefiting you?** I use Motive to track company vehicles and monitor driving habits. It helps confirm vehicle locations, offers camera views for safety, and provides reports on unsafe driving. The alerts for accidents and infractions aid in determining driver errors and coaching for safer driving habits. **Official Response from Gary Smith:** > Thank you so much for your kind words Freddie and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 19. Effortless Fleet Tracking with Motive **Rating:** 4.5/5.0 stars **Reviewed by:** Joe F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I find Motive to be a great system for tracking my fleet with no issues. It's really useful that it's available as an app on my iPhone. I also like how it integrates with Google Maps, which allows me to quickly pull up the location of equipment. When I need to send equipment to someone in the field, I can get directions to their location quickly. Additionally, the initial setup of Motive was very easy. **What do you dislike about Motive?** Only thing I wish it could have on the app on iPhone is the ability to see my drivers' route for the day like I can on the computer. Just where I can click on the driver and have his route for the day of where he's been to. **What problems is Motive solving and how is that benefiting you?** Motive is great for tracking my fleet without issues. It helps find where my guys are and quickly directs equipment to their location using Google Maps on iPhone. **Official Response from Gary Smith:** > Thank you so much for your kind words, Joe! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 20. Very promising system, but under delivering **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** What I like most about Motive is its AI cameras and the safety management system. They help us document and review incidents when they happen, and they’ve saved us on claims more than once. I also appreciate the ranking system, because it creates a sense of friendly safety competition among our drivers. **What do you dislike about Motive?** The biggest issues we’ve dealt with are connectivity and mileage tracking. Both seem inconsistent, and that makes it difficult for us to reliably track our drivers. I know Support tries to help, but they haven’t been able to provide a permanent fix for us. Overall, it feels like we’re paying for the service but not getting the full experience. **What problems is Motive solving and how is that benefiting you?** Like any other ELD system, it gives us a way to track our trucks and keep an eye on any safety events. It also integrates with other systems we already use, which makes it easier to manage everything in one place. **Official Response from Gary Smith:** > Hi, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE ### 21. Good Interface but Connectivity Challenges **Rating:** 3.0/5.0 stars **Reviewed by:** Brady N. | HR & Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I think that the interface and segmentation of the admin and the driver app are simplified and not overcomplicated. After a small amount of training, there is not a heavy learning curve for finding where things are or how to get there. The reports tab and adding new Motive ELDs are very step-by-step and easy to follow. **What do you dislike about Motive?** I noticed that the reports could be more accurate. Sometimes the activity detail report doesn't perfectly match up with the history. Also, some units have difficulty staying connected during trips, maybe due to vibration or connectivity issues, or because of Motive coverage in certain areas. I'd like reliability to be closer to 99%. I also found the initial setup took a decent amount of time, and I had to train a few leaders to share knowledge with others. **What problems is Motive solving and how is that benefiting you?** I use Motive to efficiently track vehicle and equipment usage, improving oversight on our assets. **Official Response from Gary Smith:** > Thank you so much for your kind words Brady and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 22. Its ok, the maintance schedule is my favorite feature **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Motive?** My favorite thing about Motive is the maintenance schedules and the driver's reports. I can setup just about any maintenance schedule on either a mileage basis or by time. Being able to check in on how drivers are operating their trucks is great too, I can see how long they idle, make a flag for it so I get an email, or if they're driving aggressively, or if they're driving well and can be rewarded for taking care of their equipment and driving safely. If you have a newer truck the integration is fairly simple, just find the correct things to plug in and boom, its up and communicating. **What do you dislike about Motive?** The least helpful thing about Motive is how its not always accurate with the mileage, and it wont let you change it in the system, thats very frustrating. Or if its a little bit of an older truck (early 2000s) it wont always communicate with it properly, so it wont keep track of run time and miles, but the location tracking somehow still works. **What problems is Motive solving and how is that benefiting you?** The biggest issue Motive is solving is how people drive, a driver will tell you one thing, but the software will show the truth. Especially in accidents, I can see how fast they were or were not going. We have not started using the camera systems, but that would make it even more beneficial. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 23. Polished UI and Effortless Real-Time Reporting in Motive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** Compared to competing software I've used, the UI and overall workflow of Motive is very polished. It is easy to run reports, extrapolate information, and keep up to date on things in real-time. **What do you dislike about Motive?** My only real gripe would be that, compared to say Geotab, the main Fleet View in Motive is not live. You can choose to follow individual units, but if you want to see your entire fleet moving in real-time, no dice. Not a deal-breaker by any means, but hitting refresh everytime you go back to the main screen gets a little redundant. **What problems is Motive solving and how is that benefiting you?** Motive integrates well with our leased unit's systems, which is hugely beneficial in keeping track of all of the day to day of telematics. It allows us to accurately track where our vehicles have been, and to go back and look later on when verification is needed. It also keeps an eye on the overall behavior of our drivers, whether they adhere to laws of the road, drive aggressively, or are driving distracted. This has led to some significant changes in policy on our end as we have become of aware of the realities out on the road. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 24. Review from Safety & Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Motive?** Motive ELD is a super driver friendly due to its ease of use from the driver app to the fleet view on managing the drivers how you can put them into groups if you have several managers overviewing drivers not to mention the communication and support overall Motive ELD is the best option for anyone starting or needing to upgrade their ELD system even if your a solo owner operator or a Fleet **What do you dislike about Motive?** Like anything dealing with technology it has its ups and downs, but the system itself is very reliable and has a great backbone of support 24/7 which is the best priority any company can give **What problems is Motive solving and how is that benefiting you?** We understand every fleet is different but to us it is the transparency you get with their amazing cameras and not only that but managing the HOS and having driving understand the compliance the forced workflow which gives you peace of mind know that they will be checking the truck and asset **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. ### 25. Straightforward and Easy for a Non-Tech Construction Crew **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Motive?** What I like most is how simple it is for men who aren’t very technology-inclined. We’re a construction business, not a trucking company, so we needed something straightforward. With our previous system, the guys just wouldn’t use it properly. **What do you dislike about Motive?** If you don’t respond right away, or you haven’t had time yet to get a vehicle into the shop, support keeps emailing multiple times throughout the day. They also send second and third reminders, but the original email chain isn’t included in the body of the message, so you have no idea what they’re referring to unless you look up the case. On top of the emails, they also call your cell phone, and it can even be at night when there’s a three-hour time difference. **What problems is Motive solving and how is that benefiting you?** I want them to solve more of my problems, but they haven’t. My cases are still sitting in product feedback, even though I have many valid reasons for raising them. **Official Response from Gary Smith:** > Thank you for taking the time to share your feedback. We’re glad to hear that Motive has been simple and practical for your team to use. We also appreciate your honest feedback about the support experience. We understand how repeated follow-ups without enough context, along with calls at inconvenient times, can feel frustrating. That is not the experience we want for our customers, and your comments are valuable as we continue working to improve how we communicate and follow up on open cases. We also hear your concern about product feedback cases remaining unresolved. Feedback like yours helps us better understand where we need to improve, both in the product and in how we close the loop with customers. If you need assistance, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. Thank you again for your review and for being candid about both what is working and what still needs attention. ### 26. Comprehensive Fleet Solution with GPS Precision **Rating:** 4.0/5.0 stars **Reviewed by:** don a. | Fleet Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I use Motive for driver safety tracking and analytics, and it's an all-in-one solution for my fleet needs, letting me see safety, logistics, and compliance all on one platform. I like its ease of use, and I enjoy the fleet tracking and GPS features the best, as they provide real-time location at a glance, which helps me route vehicles efficiently. Plus, the statistical data is great for making trends and predicting and scheduling preventative maintenance. I also appreciate that this system feels more accessible when I need technical support or customer service, which makes it stand out. **What do you dislike about Motive?** The safety video fetching could be simpler or easier. I've used Lytx and their video samples, even for speeding, were quicker to be available and didn't require a video to be requested. It associated a 3-5 second video with an audio clip with each and every safety concern including speeding. Also, the initial setup was horrible. **What problems is Motive solving and how is that benefiting you?** Motive provides an all-in-one solution for fleet needs, allowing me to manage safety, logistics, and compliance on one platform. It offers real-time location tracking, which helps with routing and planning maintenance. **Official Response from Gary Smith:** > Thank you so much for your kind words, Don! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 27. User-Friendly Fleet Tracking with Minor Event Flagging Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Devon L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I use Motive to track my commercial fleet and ensure safe driving practices while remaining DOT compliant. I appreciate that it provides video for coachable events, allowing us to be 'hands on' even from the office. I find the UI very user-friendly, it's easy to navigate and is a wealth of information. The initial setup was easy, especially transitioning from a driver to a back office role. Overall, Motive is the best fleet tracking software I've used in my career. **What do you dislike about Motive?** Motive can be inconsistent in the events that it flags. Some events that show up on records are standard when driving. I had a driver get flagged for distracted driving for grabbing his Tic Tacs from the cup holder, even though he hadn't taken his eyes off the road for more than a second. This is flagged just as harshly as someone rifling through their personal belongings for more than three seconds. **What problems is Motive solving and how is that benefiting you?** I use Motive to track my commercial fleet and ensure safe driving practices, all while staying DOT compliant. It provides video for coachable events, letting us be hands-on even from our office. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 28. Game-Changer for Vehicle Monitoring with Minor Video Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Fred R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I really appreciate the ease of use and simplicity of the Motive dashboard. It's very easy to navigate, making it user-friendly. I also like the logbook feature and the ease of editing the logbooks if needed. The calculation of the graph and the use of the sleeper are driver-friendly and easy to navigate. I enjoy the log booking GPS tracking ability, AI dash camera, quick access to review camera footage, and crash alerts, which are awesome when you're away from the computer. It has been a game changer for us. Additionally, I like the ease of the actual physical installation on the vehicles, the quality of the cables, and the cameras. **What do you dislike about Motive?** One thing that sometimes becomes troublesome is attempting to find video footage, especially when you don't have an exact time of when an incident occurred. Having to download videos in minute increments or a time lapse makes it extremely hard to track down a specific event. That's my only real complaint. Also, it would be better if the cameras had a disconnect where the cable meets the camera, just so it would be easier to replace the dash camera without having to replace the entire cable. **What problems is Motive solving and how is that benefiting you?** Motive helps us quickly locate our vehicles and access their history. The AI dash camera is great for reviewing footage and getting crash alerts, especially when away from the computer. It's been a game changer for us. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 29. Comprehensive Fleet Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** jovantai h. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Motive?** I like the visibility and control Motive gives me in one place. I can see everything in real time, from where trucks are to how drivers are performing, which makes it much easier to stay on top of safety and catch issues early. It saves time by cutting down on constant check-ins and manual work, allowing me to focus more on improving operations. I can instantly see where every truck is and who's on schedule, and I can take action based on what I see. If a driver is taking risks, falling behind, or if the truck has issues, I can step in early instead of reacting after something goes wrong. Everything is in one system, which frees me to focus on bigger priorities like improving performance and hitting goals. The initial setup was very easy. **What do you dislike about Motive?** I dislike probably the false or unclear alerts from the dash cam or safety events. Sometimes driving behavior gets flagged even when it isn't really a serious issue, which can lead to extra review time or unnecessary coaching conversations. **What problems is Motive solving and how is that benefiting you?** I use Motive to monitor real-time vehicle locations, promote driver safety, ensure compliance, and improve efficiency. It solves challenges by providing visibility and control, reducing manual work, and replacing guesswork with proactive decision-making. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 30. Works Well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Motive?** The most helpful things about Motive would be the ability to see where our drivers are in case of breakdowns, emergencies and those types of scenarios. I like the ability to be able to pull up documents based on their criteria and date of upload as well- independently and in groups of each driver. Another great feature is the ability to see how long until the driver arrives at their next destination. That has been very helpful daily! **What do you dislike about Motive?** One downside I have noticed is that sometimes the Fleet View does lag a bit and will show my driver out in the middle of nowhere, when in fact they are doing 69 on the freeway somewhere. It's not very often, but does happen **What problems is Motive solving and how is that benefiting you?** Motive has helped us keep up with our drivers and also our customers when they call and need to know where their loads are or how long it'll take for the load to arrive to them. That has been very helpful! **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 31. Intuitive UI, Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Motive?** I use Motive for tracking drivers at my hub and monitoring safety. I like the user interface of Motive the most; it is very user-friendly and nice to look at. I think the driver messaging works well. The coaching/performance section is very well designed, allowing me to sit down with the driver, review any safety events, provide tips on driving safely, and document conversations in the notes section. It is very easy to set up, pretty much plug and play for the Motive ELDs, and the user interface is very intuitive. **What do you dislike about Motive?** I think that Motive could update location more frequently, it only pings driver location every two minutes, and I would love to get a more accurate location more often from drivers. When drivers are on long trips, it can be difficult to get an updated location on them when the location ping is only every two minutes. Additionally, sometimes the site needs to be refreshed in order to get an accurate location. I would appreciate if the site refreshed itself and that the location pinged more frequently to get a better idea for driver's exact locations, in order to potentially avoid late departures from locations. **What problems is Motive solving and how is that benefiting you?** I use Motive to ensure drivers are on track for appointments and accountable for safety incidents. Driver messaging helps update schedules, and the coaching section aids in reviewing safety events and providing tips. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 32. Flexible Safety Event Ratings Enable Proactive, Data-Driven Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Motive?** One of the major benefit has been the flexibility in customizing how safety events are rated. This has completely changed how we approach coaching within our fleet. We’re now able to identify trends and outliers that we didn’t previously have visibility into, allowing us to take a more proactive and data-driven approach to driver development and safety. **What do you dislike about Motive?** t times, it can be challenging to navigate the help section or identify the right resources when trying to troubleshoot independently. Many of my frustrations have come from not fully knowing everything the system is capable of. That said, Will has been an invaluable resource in bridging that gap and helping us better understand and maximize the platform. **What problems is Motive solving and how is that benefiting you?** Motive’s customer care team has also been exceptional. Whether we need additional support or larger video requests for claims, they’ve been responsive and efficient. This has directly contributed to helping us manage and reduce costs associated with insurance claims. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 33. Efficient Fleet Management, Needs Better Live Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Sam S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Motive?** I like the usability and ease of use of Motive. All the data it pulls through gives us a lot of input. When it comes to safety, I'm able to look through data and trends to see how my drivers are performing through a certain time period, and it helps me take the correct action on coaching those drivers. **What do you dislike about Motive?** The live tracking feature and the fleet view feature need some work. I've used competitors like Samsara before, and they have a much better live tracking feature and view system. Whenever I try to view my fleet and single out to our site, I have to click on each individual truck to see where they are. I can't see all the trucks in the fleet view. **What problems is Motive solving and how is that benefiting you?** I use Motive for fleet tracking, driver safety, and maintenance. It tracks our drivers' routes and hours, offering valuable data that helps in coaching and improving safety. It's easy to use and provides a lot of input, which is beneficial for strategic decisions. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 34. Efficient Monitoring, But Improvable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Motive?** The implementation of Motive for monitoring heavy load units through its GPS system has significantly optimized fleet supervision, allowing for timely and efficient tracking on each route. In this context, the dashcam has become an indispensable resource, as its utility goes far beyond simple recording, functioning as a strategic tool for accident prevention and early detection of any anomalies that may arise during trips. Thanks to this technology, it is possible to more clearly identify the various situations and dynamics faced by the operator at the wheel, which gives us a proactive reaction capability to avoid incidents and document critical events that, at times, are not immediately reported by the personnel in charge. Finally, it is worth highlighting the excellent support provided by the Motive team, who have maintained constant follow-up and personalized attention to resolve any technical questions or operational concerns, greatly facilitating our learning curve and the comprehensive transition to this new digital platform. **What do you dislike about Motive?** Although the dashcam has established itself as a valuable resource for enhancing road safety and deepening the understanding of drivers' operational dynamics, its current effectiveness is limited by technical challenges that require immediate attention to avoid compromising fleet management. The main problem lies in the fact that safety alerts are often issued with a considerable time lag, preventing immediate reaction to risky situations; furthermore, the accuracy in detecting specific behaviors still needs improvement, as the frequency of false positives generates notifications about incorrect behaviors that, in reality, are not occurring during the journey. These technological inconsistencies are exacerbated by a user interface perceived as cumbersome, slow, and with little dynamic navigation, which significantly hinders the daily operation of those of us who supervise the system. This lack of agility in the platform is especially critical when trying to manage a constant and voluminous flow of data, as receiving notifications and locations that are not reflected in real-time creates an information gap that hinders quick and precise decision-making in logistical control. **What problems is Motive solving and how is that benefiting you?** I currently use Motive for the purpose of conducting a comprehensive and real-time tracking of various heavy load units, relying on its GPS geolocation system to maintain rigorous logistical control of each route and each ongoing operation. Within this work scheme, the incorporation of the dashcam has proven to be a tool with extraordinary preventive potential, as it not only contributes to the reduction of road accidents but also functions as a visual audit mechanism to identify anomalies or unforeseen events, especially during the most complex journeys. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 35. Seamless Compliance Tracking with Motive **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua P. | DOT Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Motive?** I like how Motive is really interactive and easy to use. It's easy to figure out how to add drivers, add equipment, and adjust the driver's logs if needed. It's got a fairly pretty interface or nice-looking interface, so it's somewhat enjoyable to move around in Motive and navigate the different screens or different maps. **What do you dislike about Motive?** The only thing that was confusing at first was changing between just a regular user and the fleet user, since I'm an administrator for my company. At first, it was a little odd how simple it was to swap back and forth. It'd just be better to have it more upfront and labeled a little better, I guess. **What problems is Motive solving and how is that benefiting you?** Motive keeps us in compliance, tracks hours of service, vehicle locations, mileage in different states, and various other things. It's interactive, easy to use, and helps me add drivers, equipment, and adjust logs easily. **Official Response from Gary Smith:** > Thank you so much for your kind words Joshua and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 36. Driving Accountability and Maintenance Through Data **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin V. | Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Motive?** Motive excels at consolidating fleet management into one platform. The combination of automated compliance, vehicle diagnostics, and driver safety data makes it an essential tool for maintaining an efficient fleet. **What do you dislike about Motive?** The lack of 'Device Unplugged' alerts when the ignition is off is a major security flaw. Currently, if a device is tampered with while the vehicle is parked, there is no immediate notification. This is a critical feature that needs to be added ASAP to ensure total fleet accountability and prevent data gaps. **What problems is Motive solving and how is that benefiting you?** Motive solves the problem of operational visibility. It bridges the gap between the office and the field by providing real-time data on vehicle locations and driver behavior. **Official Response from Gary Smith:** > Thank you so much for your kind words Edwin and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 37. Streamlined Safety Management and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Motive?** I appreciate the safety features of Motive, including event generation and coaching, which make it easy to hold drivers to safety standards and alert them to unsafe behavior, ultimately improving insurance rates. I like that by coaching safety events, there's more engagement between me and my drivers, which encourages better driving habits. I also appreciate that Motive helps me keep everything in one place and allows me to compile reports. The integration with ELD and cameras tracks our drivers nicely. Additionally, I find Motive easy to use, with plenty of ways to do a single task, which means anyone with a fleet could use it effectively. **What do you dislike about Motive?** I'd like to see some improvement in the way data appears (or sometimes doesn't) when extracting reports. If a driver has not generated any safety event, they sometimes won't appear on a report. I would prefer they appeared as 100% compliant rather than not appearing at all. **What problems is Motive solving and how is that benefiting you?** I use Motive to track drivers and assets, centralize information, and generate reports. Event generation enforces safety standards and improves insurance rates, while coaching boosts driver engagement and habits. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! MOTIVE ### 38. Effortless Setup and Comprehensive Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Motive?** I like the dashboard and analytics in Motive and the ability to create visualizations that are relevant to the way we do business. I have created dashboards that allow our supervisors to view their crews and quickly manage their hours of service compliance and safety features. They also use the dashboard to provide coaching to drivers shortly after events happen on the road. The setup was easy, as we set up and went live with 400 trucks in 1 month in winter in Alberta. **What do you dislike about Motive?** Currently we are not using the asset tracker because the data link doesn't have a cellular connection. I have provided feedback to Motive about some changes that can be made to help identify vehicles with defective devices quicker and easier. **What problems is Motive solving and how is that benefiting you?** Motive provides visibility and oversight for drivers on the road, enhancing safety and compliance. I like its dashboard and analytics that allow supervisors to manage service compliance and coach drivers promptly after road events. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! MOTIVE ### 39. AI-Powered Efficiency with Robust Support **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** I really find the AI facial detection to be great. It saves our managers a lot of time because there's no need to assign drivers to their trips manually, or for the drivers to do it themselves. As soon as a driver gets into the vehicle, the camera recognizes them and the system automatically signs them in. This feature is something that other competitors don't have, and it prevents us from spending about thirty minutes a day just assigning trips from previous days. Another thing I appreciate is the initial setup, which was dead easy. The team, especially Massimo and the guys he works with, were amazing and very helpful. We've had continuous support from them, with Massimo checking in with us all the time and being ready to set up training for my team when needed. Their support doesn't just stop after selling the product; it's ongoing. **What do you dislike about Motive?** I guess there's just a few bits that are still being tweaked. Motive's come over from the US, so everything's tailored to the US market even as far as their systems showing a dollar sign for the fuel spend even though we know it's pounds. So, yeah, there's just a few, you know, minor bits like that, which, you know, I'm sure they'll be in and out in the next few months. **What problems is Motive solving and how is that benefiting you?** I use Motive to monitor driver behaviors, track fuel usage, and validate fuel card spend. It aids in ensuring vehicle presence and provides useful data insights. The AI facial detection feature saves our managers time by automatically assigning drivers to trips. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 40. Robust Fleet Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Austin P. | Safety Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Motive?** I really appreciate the dashcam feature in Motive because it helps in the event of an accident. The safety alerts are also great; the AI cameras detect cell phone usage and distracted driving, which is very useful. I also find the installation of the ELD and dashcam to be very simple. **What do you dislike about Motive?** When searching for a unit in the search bar, sometimes you have to triple click to be able to type. There is room for large improvements. Their older version worked much better. Discontinuing the solar asset tracker was very disappointing; now, the tracker has to be hardwired into a power source, making installs more in-depth for some. **What problems is Motive solving and how is that benefiting you?** I use Motive for trucking fleet management. It lets me see live truck locations, and the dashcam is crucial for accidents. Safety alerts and AI cameras help catch cell phone usage and distracted driving. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 41. Ultimate Fleet Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco O. | Safety Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I really appreciate Motive's 24/7 support, especially the quick response time and their availability whenever needed, which helps us resolve issues without disrupting operations. I also like the platform's ease of use and intuitive interface, making it simple for supervisors and drivers to navigate. For us on the admin side, it helps us take action quickly. The initial setup was super easy with the Motive team helping us all the way. **What do you dislike about Motive?** The fact that certain features, such as AI capabilities in the driver app require additional payment **What problems is Motive solving and how is that benefiting you?** I use Motive to track vehicles, improve driver accountability, close safety gaps, reduce speeding violations, lower vehicle accidents, and ensure regulatory compliance. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Francisco! It’s great to know Motive’s 24/7 support, ease of use, and simple setup have been valuable for your team. We’re also glad the platform is helping you act quickly, improve driver accountability, and support safety and compliance. We understand your concern about certain AI capabilities in the driver app requiring additional payment. We’ve shared your comments with the relevant teams for review. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 42. Efficient Fleet Tracking with Slight Camera Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I like that Motive is easy to use for the most part and has an easily searchable interface. The way it integrates routing and proof of delivery is nice. It makes it quick for me to see what products got delivered where. **What do you dislike about Motive?** One thing I hear drivers complain about is the native camera app. They complain that sometimes the AI auto-focus makes the camera zoom up on stickers or tags on the product and makes it difficult to take good pictures of the delivered product. It would also be nice if there would be a higher picture limit per routed stop. If it was more like 10 or 12, that would be nice. **What problems is Motive solving and how is that benefiting you?** I use Motive for live tracking and updates for our fleet, confirming deliveries with pictures, and giving live ETAs to customers. It solves issues with delivery disputes and simplifies verifying delivered products. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback! Thank you so much for taking the time to share your experience on G2. We’re really glad to hear that you find Motive easy to use with an intuitive, searchable interface, and that the way it integrates routing with proof of delivery helps you quickly see what products were delivered and where. That kind of visibility and efficiency is exactly what we aim to provide. It’s also great to hear that Motive supports your workflows for live fleet tracking, confirming deliveries with pictures, and providing live ETAs to customers, helping reduce delivery disputes and simplifying verification of delivered products. Knowing the platform is helping you deliver a better experience to your customers means a lot to us. We really appreciate you sharing the feedback from drivers about the native camera app’s AI auto-focus and the picture limit per routed stop. Input like this is incredibly valuable. We’ve passed your comments along to our product team so they can review potential improvements around camera behavior and photo limits to better support your proof-of-delivery needs in the field. Thank you again for being a Motive customer and for helping us improve with your thoughtful feedback. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 43. Love all the features!! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick S. | Director of Safety, Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Motive?** The best thing about Motive is how EVERYTHING is concisely contained in one, easy-to-use, website! ELDs, cameras, driver metrics! **What do you dislike about Motive?** My only complaint about Motive is that I have had to adjust some of the parameters for things like HARD BRAKING and HARD CORNERING events. I originally received too many Alerts, and most were not dangerous situations at all. But even the parameters were simple to adjust. **What problems is Motive solving and how is that benefiting you?** Motive solves several problems for me!! The GPS lets me know where my drivers are located, the dash cams are priceless when an accident occurs, the driver safety scores help me to manage my drivers, the Hours of Service feature with ELDs helps me to know exactly who I have available and for how many hours. AND, when any of these modules notice an issue with any driver, I get an alert immediately!! ### 44. Effective for Monitoring Driving Behaviors with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Troy K. | Area Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that Motive pinpoints certain aspects and allows me to download or export a form to present to our employees when there is a violation, having them sign so it's documented that they understand the violation. I also appreciate being able to share the video with the employee and target pinpointed behaviors that do not comply with our company's safety culture. **What do you dislike about Motive?** The speed of receiving a requested video is probably the biggest frustration that I have. I can request a video between five minutes to an hour, and I get those very speedily. However, any videos that I request from one to three minutes can take five minutes to thirty minutes to an hour at times, which is very, very frustrating. **What problems is Motive solving and how is that benefiting you?** Motive helps us address bad driving behaviors like stop sign violations, seat belt violations, and distracted driving, ensuring we are safe and courteous drivers. **Official Response from Gary Smith:** > Thank you so much for your kind words Troy and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 45. Streamlines Maintenance with AI-Powered Features **Rating:** 4.5/5.0 stars **Reviewed by:** Colin E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I use Motive for tracking delivery drivers and managing maintenance tasks and schedules. I appreciate Motive's ability to help automate maintenance records and assist with notifying sales personnel and customers of delivery statuses. I like that it offers a broad spectrum of features and that the development team is actively improving features based on user feedback. The maintenance schedule feature has been particularly helpful in moving my tasks from reactive to proactively scheduled processes. The initial setup of Motive was very simple. **What do you dislike about Motive?** Some of the mapping features seem to still be under construction, such as importing geofences, which will load the addresses but then doesn't create editable identities. Hopefully this will change in the future. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking delivery drivers and maintaining schedules. It automates maintenance records and notifies sales personnel and customers of delivery statuses, shifting tasks from reactive to proactive processes. **Official Response from Gary Smith:** > Thank you so much for your kind words Collin and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 46. Live Tracking with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Martin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** Motive is a great program for tracking our drivers' safety performance. I like that it tracks the fleet live, allowing me to see where every vehicle is located. It's also great at tracking down drivers and recording live feeds, which helps with passenger complaints. The program works well in recording driver speed and informs me of any unsafe events happening in real-time. Additionally, it helps us determine how well the drivers are performing their duties or responsibilities in the field. The initial setup is very easy to understand, making it accessible for us. **What do you dislike about Motive?** Motive does not always calculate hard braking events correctly, and it does not identify bike racks. **What problems is Motive solving and how is that benefiting you?** I use Motive to track driver safety and evaluate driving behavior, helping with passenger complaints and monitoring unsafe events in real time. It lets me see vehicle locations and records speed, enhancing fleet management. **Official Response from Gary Smith:** > Thank you so much for your kind words Martin and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 47. Effective Driver Monitoring, Needs ELD Enhancements **Rating:** 2.5/5.0 stars **Reviewed by:** Steven N. | Division Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I like that the camera helps identify drivers who run stop signs. I also think the voice alerts are a great tool for coaching in real time. **What do you dislike about Motive?** I think Motive could have easier ELD navigation. For example, I can only mass edit a week's worth of logs instead of a month. It would be helpful if the odometer would record at every stopping event. The initial setup was not too easy, and there are a lot of false speed limit readings. **What problems is Motive solving and how is that benefiting you?** Motive helps with ELD compliance and safety; the camera identifies drivers running stop signs, and the voice alerts assist in real-time coaching. **Official Response from Russell Cook:** > Hi Steven, We are so sorry for this inconvenience. We greatly appreciate you bringing this to our attention. To better understand the issue, we would like to arrange a call with you, but we could not locate your contact details. Could you please provide us with your contact details or reach out to us so that we can help resolve this for you. Our 24/7 support number is (855) 434-3564. Thanks. ### 48. Essential Tool for Driver Monitoring and Payroll Management **Rating:** 5.0/5.0 stars **Reviewed by:** Shereylyn C. | Payroll Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Motive?** I use Motive to review driver logs and calculate driving time for payroll. It lets me know where the driver is at a certain period, how long they've been driving, and whether they work that day or not. It really helps me with work. I enjoy monitoring driver hours and watching the cameras. The most valuable feature to me is the Activity detail report, which helps me determine the driver hours. So far, everything is working fine for me. **What do you dislike about Motive?** I have nothing against the whole system. **What problems is Motive solving and how is that benefiting you?** I use Motive to review driver logs, track driving hours, and confirm driver presence, which makes payroll calculations much easier. **Official Response from Gary Smith:** > Thank you so much for your kind words, Shereylyn! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 49. User-Friendly But Needs Dashboard Improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Matt A. | Dispatch Coordinator, Oil & Energy, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** I really appreciate the simplicity of Motive, making it easy for drivers to use due to its user-friendliness. For dispatch purposes, being able to efficiently see where drivers are and where they have been is quite straightforward. Also, accessing their logs is simple. The software setup is fairly simple and efficient and I believe the hardware is easy to install for the techs. **What do you dislike about Motive?** There are additional steps to access information that probably aren't necessary. Motive hasn't updated with some of the other providers in cleaning up the dashboard. Speed and accuracy of the service aren't top of the line anymore, and there are some user-friendly aspects that aren't top-notch. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking trucks and monitoring log books. It solves time management and location tracking issues. I like its simplicity and user-friendliness, making dispatch tasks like accessing driver locations and logs simple and efficient. **Official Response from Gary Smith:** > Hi , Thank you for reaching out and sharing your concerns. We understand how important this is, and we’re sorry for the inconvenience you’ve experienced. We’ve shared your details with our internal team for a detailed review of your case. Once they’ve completed their audit, they’ll contact you to discuss findings and next steps. If you contact us again, please reference your review. We appreciate your patience while we work on this. Regards, Motive Support ### 50. Why I do not rate Motive as a 10 **Rating:** 4.5/5.0 stars **Reviewed by:** Ann H. | Safey and Compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Motive?** Motive offers a good electronic log and reporting system. **What do you dislike about Motive?** They did something to change the add service notes in maintenance that keeps me from retrieving service notes that I just entered. When I enter a service note I have to hurry and attach the documents/invoices asap or the service note will disappear. I can't enter a service note for a trailer until I specifically tap on the all assets tab. I finally figured ways around these changes, but why were they implemented anyway? Why change something that works??? **What problems is Motive solving and how is that benefiting you?** We are able to visually track each truck easier. 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[Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [Haul-IT](https://www.g2.com/products/haul-it/reviews) - [HCSS](https://www.g2.com/products/hcss/reviews) - [HIghways.io](https://www.g2.com/products/highways-io/reviews) - [INFINITI Fleet Safety Training](https://www.g2.com/products/infiniti-fleet-safety-training/reviews) - [LoadMaster](https://www.g2.com/products/loadmaster/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Netradyne](https://www.g2.com/products/netradyne/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [ORBCOMM](https://www.g2.com/products/orbcomm/reviews) - [OrgWiki](https://www.g2.com/products/orgwiki/reviews) - [Penske](https://www.g2.com/products/penske/reviews) - [Platform Science Connected Vehicle Platform](https://www.g2.com/products/platform-science-connected-vehicle-platform/reviews) - [PortPro](https://www.g2.com/products/portpro/reviews) - [PrePass](https://www.g2.com/products/prepass/reviews) - [project44](https://www.g2.com/products/project44/reviews) - [ProMiles XF](https://www.g2.com/products/promiles-xf/reviews) - [Prophesy Dispatch, a Körber product](https://www.g2.com/products/prophesy-dispatch-a-korber-product/reviews) - [Quintiq Logistics Planning](https://www.g2.com/products/quintiq-logistics-planning/reviews) - [Relay.app](https://www.g2.com/products/relay-app/reviews) - [Relay Network](https://www.g2.com/products/relay-network/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SOTI MobiControl](https://www.g2.com/products/soti-mobicontrol/reviews) - [Tenstreet for Carriers](https://www.g2.com/products/tenstreet-for-carriers/reviews) - [TORO](https://www.g2.com/products/toro/reviews) - [Toro TMS](https://www.g2.com/products/toro-tms/reviews) - [Total Mail Converter Pro](https://www.g2.com/products/total-mail-converter-pro/reviews) - [Transflo](https://www.g2.com/products/transflo/reviews) - [Trimble Connect](https://www.g2.com/products/trimble-connect/reviews) - [Trimble TMS](https://www.g2.com/products/trimble-tms/reviews) - [Trimble TMT Fleet Maintenance (Formerly TMW Systems)](https://www.g2.com/products/trimble-tmt-fleet-maintenance-formerly-tmw-systems/reviews) - [Trinium-TMS](https://www.g2.com/products/trinium-tms/reviews) - [Trucker Tools](https://www.g2.com/products/trucker-tools/reviews) - [Truckpedia TMS](https://www.g2.com/products/truckpedia-tms/reviews) - [Vektor TMS](https://www.g2.com/products/vektor-tms/reviews) - [WEX Fuel Cards & Fleet](https://www.g2.com/products/wex-fuel-cards-fleet/reviews) - [Whip Around](https://www.g2.com/products/whip-around-whip-around/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Motive Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Accounting** - Invoicing - Payroll - Accounts Receivable/Accounts Payable **Task Alerts** - Maintenance alerts - Mileage reminders - Notifications **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Order Management** - Order processing **Planning** - Calendar - Maintenance priority - Scheduling **Analytics** - Vehicle Performance - Driver Performance - Cost **Agentic AI - Asset Tracking** - Natural Language Interaction **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI - Fleet Management** - Text Summarization ## Top Motive Alternatives - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (3,976 reviews) - [Lytx](https://www.g2.com/products/lytx/reviews) - 4.3/5.0 (184 reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (184 reviews)