2026 Best Software Awards are here!See the list
Compare Reputation and Sprinklr Social 
Featured Products
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Enterprise (49.0% of reviews)
Entry-Level Pricing
No pricing available
$2,800.00 1 User Per Year
Reputation
Star Rating
(2,387)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSprinklr Social
Star Rating
(1,181)4.1 out of 5
Market Segments
Enterprise (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
$2,800.00 1 User Per Year
Free Trial is available
Browse all 2 pricing plansReputation vs Sprinklr Social
When assessing the two solutions, reviewers found Reputation easier to use, set up, and administer. Reviewers also preferred doing business with Reputation overall.
- Reviewers felt that Reputation meets the needs of their business better than Sprinklr Social.
- When comparing quality of ongoing product support, reviewers felt that Reputation is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Reputation over Sprinklr Social.
Pricing
Entry-Level Pricing
Reputation
No pricing availableSprinklr Social
Essentials- Growth Package
$2,800.00
1 User Per Year
The Standard Plan offers essential social media management
features tailored for smaller teams, focusing on basic listening,
publishing, engagement, and reporting. Powered by AI-driven
capabilities, it enables teams to monitor online conversations,
schedule and distribute content, manage audience interactions,
and track performance efficiently. Designed for those handling
fundamental social media operations, this plan helps streamline
workflows and enhance strategy with simple yet effective tools.
Ideal for businesses seeking a solid foundation in scalable, AIenhanced social media management
- Cross Module
- Social Publishing and Engagement
- Social Listening
Free Trial
Reputation
No trial information availableSprinklr Social
Free Trial is available
Ratings
Meets Requirements
9.1
1,944
8.1
971
Ease of Use
9.0
1,985
7.5
988
Ease of Setup
8.7
1,103
7.0
594
Ease of Admin
8.9
876
7.3
432
Quality of Support
8.9
1,734
7.7
912
Has the product been a good partner in doing business?
8.9
874
8.0
417
Product Direction (% positive)
8.9
1,919
7.9
951
Features by Category
Social Analytics
8.3(won by 1.2)
235
7.1
363
8.5(won by default)
239
Feature Not Available
8.7(won by 0.5)
246
8.2
438
8.4(won by default)
204
Feature Not Available
8.4(won by default)
209
Feature Not Available
8.1(won by 1.0)
170
7.1
223
8.3(won by 1.2)
188
7.1
229
Reports & Dashboards
8.7(won by 0.6)
250
8.1
442
8.8(won by 0.8)
247
8.0
441
8.7(won by 0.5)
232
8.2
434
8.2(won by default)
158
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
6.4(won by default)
39
Not enough data
6.5(won by default)
39
Not enough data
6.2(won by default)
38
Not enough data
6.0(won by default)
38
Not enough data
6.5(won by default)
38
Listing Management
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Not enough data
Performance
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Not enough data
Local Search Optimization
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Not enough data
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
8.5
343
8.4
366
8.0
331
8.4
321
7.6
310
8.4
323
7.9
332
8.7
369
7.9
344
8.3
312
7.3
236
Social Management
8.6
420
8.2
561
8.7
428
8.5
540
8.5
376
Feature Not Available
8.7
420
8.3
566
8.3
346
7.3
417
8.3
297
7.4
243
8.2
181
7.3
201
Agentic AI - Social Media Management
6.0
15
6.4
56
6.4
16
6.6
55
6.1
16
6.5
57
6.7
16
6.3
55
6.1
16
6.5
55
6.6
16
6.4
53
6.8
16
6.4
52
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Collection
7.0
23
Feature Not Available
8.0
23
7.4
47
|
Verified
7.6
23
Feature Not Available
8.3
23
8.4
56
|
Verified
6.8
23
Feature Not Available
Agentic AI - Review Management
5.8
18
7.2
10
5.8
19
7.3
10
Moderation
7.3
22
7.8
48
|
Verified
7.3
22
Feature Not Available
7.4
22
8.2
46
|
Verified
Use Cases
7.3
21
7.5
46
|
Verified
7.4
20
7.6
45
|
Verified
7.5
20
8.1
52
|
Verified
Administration
6.0
20
Feature Not Available
7.6
20
Feature Not Available
7.9
21
8.2
54
|
Verified
7.8
20
8.3
54
|
Verified
6.0
20
7.3
45
|
Verified
Display Options
6.9
19
7.1
44
|
Verified
6.6
19
Feature Not Available
6.9
18
7.2
52
|
Verified
7.1
19
Feature Not Available
Generative AI
6.6
18
Feature Not Available
Content Sharing
Not enough data
7.4
30
Not enough data
7.9
30
Not enough data
7.5
29
Not enough data
Feature Not Available
Content Dashboard
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
7.8
29
Not enough data
Feature Not Available
Not enough data
6.9
28
Not enough data
Feature Not Available
Platform
Not enough data
6.6
27
Not enough data
6.3
29
Not enough data
7.3
28
Not enough data
7.2
27
Agentic AI - Employee Advocacy
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Monitoring & Listening
8.9
242
8.2
405
8.5
189
7.0
334
8.7
174
8.3
157
8.7
150
8.2
159
8.7
162
7.5
156
8.5
154
7.5
147
Agentic AI - Social Media Listening Tools
Not enough data
6.9
30
Not enough data
6.7
30
Not enough data
6.7
30
Not enough data
6.6
31
Not enough data
7.2
32
Data Management & Analysis
8.8
240
7.1
364
9.0
247
8.3
405
9.0
183
7.9
158
8.7
154
7.7
149
Content
Not enough data
8.0
57
Not enough data
7.7
55
Not enough data
8.2
56
Not enough data
7.5
54
Engagement
Not enough data
6.9
53
Not enough data
7.2
52
Not enough data
7.9
53
Not enough data
7.1
50
Not enough data
7.8
52
Social Shopping
Not enough data
Feature Not Available
Not enough data
6.9
50
Not enough data
Feature Not Available
Not enough data
7.3
51
Analytics
Not enough data
Feature Not Available
Not enough data
8.3
52
Not enough data
7.9
51
Generative AI
Feature Not Available
6.9
133
Feature Not Available
Feature Not Available
Process
8.7
360
8.2
266
8.4
342
7.7
242
8.4
317
8.2
248
Channels
9.0
373
7.5
196
9.1
408
8.7
279
8.4
314
7.5
189
8.5
327
6.8
177
8.7
337
7.3
185
Insight
9.1
405
7.6
199
9.1
428
8.4
276
Feature Not Available
7.9
223
8.6
349
7.7
233
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.0
1041
|
Verified
Not enough data
8.6
932
Not enough data
8.8
1000
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.6
916
|
Verified
Not enough data
9.1
1121
|
Verified
Not enough data
Media Monitoring
8.6
959
|
Verified
Not enough data
8.6
942
|
Verified
Not enough data
8.5
879
Not enough data
In-House Management
Feature Not Available
Not enough data
8.5
847
Not enough data
Generative AI
7.9
393
Not enough data
Agentic AI - Online Reputation Management
6.7
32
Not enough data
6.6
31
Not enough data
6.7
32
Not enough data
6.8
32
Not enough data
6.8
32
Not enough data
7.0
30
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Sprinklr Social are categorized as Social Customer Service, Social Media Analytics, Social Media Suites, Social Media Management, Social Media Listening Tools, and Review Management
Unique Categories
Reputation is categorized as Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Local Listing Management, Local SEO, and Online Reputation Management
Sprinklr Social is categorized as Conversational Commerce Platforms, Social Commerce Platforms, SAP Store, Employee Advocacy, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Marketing and Advertising
14.9%
Information Technology and Services
5.8%
Retail
4.7%
Financial Services
4.5%
Consumer Services
4.2%
Other
65.8%
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
What is the best way to find hashtags that are getting traffic.
1 Comment
TS
semrush.com is Great!
You pay for what ya get if ya get meRead more
Sprinklr Social has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
