# What is the biggest negative of the platform?

For someone on the fence, what is the most frustrating part?

##### Post Metadata
- Posted at: almost 5 years ago
- Author title: Technology Director



## Comments
### Comment 1

Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation team are great. Our CSM is just okay, and I feel that I know more about the ins and outs of the platform than they do. The support team is just okay, but they are available 24/7. It feels fairly hands off, once you finish implementation. Cannot pull survey reports into Excel or CSV at this point in time. 

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Communications Manager at Plumas District Hospital



### Comment 2

text review requests sent from rep.com is not yet an option

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Digital Marketing Director




## Related Product
[Reputation](https://www.g2.com/products/reputation/reviews)

## Related Category
[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)

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