Best VoIP Providers for for Small Business - Page 3

Marina Schlosser
MS
Researched and written by Marina Schlosser

Products classified in the overall VoIP category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business VoIP to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business VoIP category.

In addition to qualifying for inclusion in the VoIP Providers category, to qualify for inclusion in the Small Business VoIP Providers category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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79 Listings in Small Business VoIP Available

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    G2 Score
Hiya Connect Branded Caller ID
By Hiya
(65)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their

    Users
    No information available
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 51% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hiya Connect Branded Caller ID Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Helpful
    20
    Reliability
    17
    Easy Setup
    14
    Customer Service
    13
    Cons
    Expensive
    5
    High Cost
    5
    Call Issues
    4
    Limited Features
    4
    Number Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiya Connect Branded Caller ID features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.6
    9.1
    Phone Calls
    Average: 9.1
    8.4
    VOiP Number
    Average: 9.0
    7.8
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiya
    Company Website
    Year Founded
    2016
    HQ Location
    Seattle, US
    Twitter
    @hiya
    6,381 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    199 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their

Users
No information available
Industries
  • Financial Services
  • Insurance
Market Segment
  • 51% Mid-Market
  • 26% Small-Business
Hiya Connect Branded Caller ID Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Helpful
20
Reliability
17
Easy Setup
14
Customer Service
13
Cons
Expensive
5
High Cost
5
Call Issues
4
Limited Features
4
Number Issues
4
Hiya Connect Branded Caller ID features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.6
9.1
Phone Calls
Average: 9.1
8.4
VOiP Number
Average: 9.0
7.8
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Hiya
Company Website
Year Founded
2016
HQ Location
Seattle, US
Twitter
@hiya
6,381 Twitter followers
LinkedIn® Page
www.linkedin.com
199 employees on LinkedIn®
Get a quote
Kixie PowerCall & SMS
By Kixie
(789)4.8 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficie

    Users
    • CEO
    • Account Executive
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 82% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kixie is an integrated tool designed to manage high volume calls and assign them across a team, with features for inbound calls and options tree setup.
    • Users frequently mention the ease of navigation, the helpful support team, the seamless integration with CRM, and the efficiency of the auto-dialer and voicemail drop features.
    • Users mentioned challenges in setting up the options tree, occasional connectivity issues, limitations due to CRM subscription, and a learning curve for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kixie PowerCall & SMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    214
    Helpful
    169
    Customer Support
    139
    Features
    96
    Call Recording
    94
    Cons
    Call Issues
    71
    Dialer Issues
    44
    Missing Features
    41
    Technical Issues
    34
    Recording Issues
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    9.8
    Phone Calls
    Average: 9.1
    9.8
    VOiP Number
    Average: 9.0
    9.6
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kixie
    Company Website
    Year Founded
    2013
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    78 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficie

Users
  • CEO
  • Account Executive
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 82% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kixie is an integrated tool designed to manage high volume calls and assign them across a team, with features for inbound calls and options tree setup.
  • Users frequently mention the ease of navigation, the helpful support team, the seamless integration with CRM, and the efficiency of the auto-dialer and voicemail drop features.
  • Users mentioned challenges in setting up the options tree, occasional connectivity issues, limitations due to CRM subscription, and a learning curve for advanced features.
Kixie PowerCall & SMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
214
Helpful
169
Customer Support
139
Features
96
Call Recording
94
Cons
Call Issues
71
Dialer Issues
44
Missing Features
41
Technical Issues
34
Recording Issues
32
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
9.8
Phone Calls
Average: 9.1
9.8
VOiP Number
Average: 9.0
9.6
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
78 employees on LinkedIn®

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ULTATEL
By ULTATEL
(36)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $14.95
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ultatel is a recognized industry leader in unified communications. With the power of cloud VoIP technology, we help businesses to be more productive and connect with their customers wherever they are.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 78% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ULTATEL Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Helpful
    8
    Reliability
    5
    Communication
    4
    Ease of Use
    4
    Cons
    Admin Control Issues
    2
    Email Issues
    2
    Poor Customer Support
    2
    App Functionality
    1
    Call Connectivity Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ULTATEL features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.6
    9.7
    Phone Calls
    Average: 9.1
    9.7
    VOiP Number
    Average: 9.0
    9.4
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ULTATEL
    HQ Location
    Herndon, Virginia
    Twitter
    @ultatel
    128 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    287 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ultatel is a recognized industry leader in unified communications. With the power of cloud VoIP technology, we help businesses to be more productive and connect with their customers wherever they are.

Users
No information available
Industries
No information available
Market Segment
  • 78% Small-Business
  • 19% Mid-Market
ULTATEL Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Helpful
8
Reliability
5
Communication
4
Ease of Use
4
Cons
Admin Control Issues
2
Email Issues
2
Poor Customer Support
2
App Functionality
1
Call Connectivity Issues
1
ULTATEL features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.6
9.7
Phone Calls
Average: 9.1
9.7
VOiP Number
Average: 9.0
9.4
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
ULTATEL
HQ Location
Herndon, Virginia
Twitter
@ultatel
128 Twitter followers
LinkedIn® Page
www.linkedin.com
287 employees on LinkedIn®
Read ULTATEL Reviews
Talkroute
By Talkroute
(25)4.4 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkroute offers virtual phone system for growing businesses.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkroute Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Desktop Application
    1
    Ease of Use
    1
    Easy Integration
    1
    Easy Setup
    1
    Integrations
    1
    Cons
    Billing Issues
    1
    Call Disconnections
    1
    Integration Issues
    1
    Unethical Sales
    1
    Unethical Sales Practices
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkroute features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.6
    8.1
    Phone Calls
    Average: 9.1
    7.7
    VOiP Number
    Average: 9.0
    10.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkroute
    Year Founded
    2013
    HQ Location
    Chicago, IL
    Twitter
    @Talkroute
    380 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkroute offers virtual phone system for growing businesses.

Users
No information available
Industries
No information available
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
Talkroute Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Desktop Application
1
Ease of Use
1
Easy Integration
1
Easy Setup
1
Integrations
1
Cons
Billing Issues
1
Call Disconnections
1
Integration Issues
1
Unethical Sales
1
Unethical Sales Practices
1
Talkroute features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.6
8.1
Phone Calls
Average: 9.1
7.7
VOiP Number
Average: 9.0
10.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Talkroute
Year Founded
2013
HQ Location
Chicago, IL
Twitter
@Talkroute
380 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Read Talkroute Reviews
MiVoice Connect
By Mitel Networks Corporation
(62)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MiVoice Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Reliability
    1
    Cons
    Lack of Intuitiveness
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MiVoice Connect features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Phone Calls
    Average: 9.1
    10.0
    VOiP Number
    Average: 9.0
    9.4
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mitel Networks Corporation
    Year Founded
    1972
    HQ Location
    Kanata, Ontario
    Twitter
    @Mitel
    23,174 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,874 employees on LinkedIn®
    Total Revenue (USD mm)
    $1,300
Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 47% Small-Business
MiVoice Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Reliability
1
Cons
Lack of Intuitiveness
1
MiVoice Connect features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.6
9.2
Phone Calls
Average: 9.1
10.0
VOiP Number
Average: 9.0
9.4
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Mitel Networks Corporation
Year Founded
1972
HQ Location
Kanata, Ontario
Twitter
@Mitel
23,174 Twitter followers
LinkedIn® Page
www.linkedin.com
3,874 employees on LinkedIn®
Total Revenue (USD mm)
$1,300
Read MiVoice Connect Reviews
AVOXI
By AVOXI
(26)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AVOXI, a global communications platform, provides voice, messaging, and contact center solutions - all within one platform. Giving international businesses the local presence they need to easily scale

    Users
    No information available
    Industries
    • Hospital & Health Care
    Market Segment
    • 58% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AVOXI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Connectivity
    1
    Connectivity Options
    1
    User-Friendly
    1
    User Interface
    1
    Cons
    Poor Customer Support
    2
    Customer Service
    1
    Expensive
    1
    Licensing Issues
    1
    Number Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AVOXI features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    8.5
    Phone Calls
    Average: 9.1
    8.8
    VOiP Number
    Average: 9.0
    5.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AVOXI
    Year Founded
    2001
    HQ Location
    Atlanta, GA
    Twitter
    @AVOXI
    3,865 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    174 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AVOXI, a global communications platform, provides voice, messaging, and contact center solutions - all within one platform. Giving international businesses the local presence they need to easily scale

Users
No information available
Industries
  • Hospital & Health Care
Market Segment
  • 58% Small-Business
  • 42% Mid-Market
AVOXI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Connectivity
1
Connectivity Options
1
User-Friendly
1
User Interface
1
Cons
Poor Customer Support
2
Customer Service
1
Expensive
1
Licensing Issues
1
Number Issues
1
AVOXI features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
8.5
Phone Calls
Average: 9.1
8.8
VOiP Number
Average: 9.0
5.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
AVOXI
Year Founded
2001
HQ Location
Atlanta, GA
Twitter
@AVOXI
3,865 Twitter followers
LinkedIn® Page
www.linkedin.com
174 employees on LinkedIn®
Read AVOXI Reviews
Ringover
By Ringover
(214)4.6 out of 5
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

    Users
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ringover Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Customer Support
    14
    Intuitive
    13
    Reliability
    13
    User Interface
    13
    Cons
    Expensive
    6
    Glitches
    5
    Mobile App Issues
    5
    Number Issues
    5
    Software Bugs
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ringover features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
    9.3
    Phone Calls
    Average: 9.1
    9.3
    VOiP Number
    Average: 9.0
    9.2
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ringover
    Year Founded
    2018
    HQ Location
    Montrouge
    Twitter
    @ringoverapp
    859 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

Users
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Ringover Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Customer Support
14
Intuitive
13
Reliability
13
User Interface
13
Cons
Expensive
6
Glitches
5
Mobile App Issues
5
Number Issues
5
Software Bugs
5
Ringover features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.6
9.3
Phone Calls
Average: 9.1
9.3
VOiP Number
Average: 9.0
9.2
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Ringover
Year Founded
2018
HQ Location
Montrouge
Twitter
@ringoverapp
859 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Read Ringover Reviews
Softphone.Pro
By Softphone.Pro
(55)4.6 out of 5
Save to My Lists
Entry Level Price:$1.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, Fr

    Users
    • CEO
    Industries
    • Telecommunications
    • Computer Software
    Market Segment
    • 84% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Softphone.Pro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integration
    9
    Intuitive
    4
    Call Recording
    3
    Customer Support
    3
    Easy Setup
    3
    Cons
    Contact Management
    2
    Customer Service
    2
    High Cost
    2
    Call Issues
    1
    Lack of Intuitiveness
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Softphone.Pro features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.6
    9.5
    Phone Calls
    Average: 9.1
    8.7
    VOiP Number
    Average: 9.0
    9.2
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.Pro
    Year Founded
    2015
    HQ Location
    Kostanay, Kazakhstan
    Twitter
    @vedisoftphone
    8 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, Fr

Users
  • CEO
Industries
  • Telecommunications
  • Computer Software
Market Segment
  • 84% Small-Business
  • 15% Mid-Market
Softphone.Pro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integration
9
Intuitive
4
Call Recording
3
Customer Support
3
Easy Setup
3
Cons
Contact Management
2
Customer Service
2
High Cost
2
Call Issues
1
Lack of Intuitiveness
1
Softphone.Pro features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.6
9.5
Phone Calls
Average: 9.1
8.7
VOiP Number
Average: 9.0
9.2
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Softphone.Pro
Year Founded
2015
HQ Location
Kostanay, Kazakhstan
Twitter
@vedisoftphone
8 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Softphone.Pro Reviews
Switchvox
By Sangoma
(246)4.2 out of 5
Save to My Lists
Entry Level Price:$19.99 per seat
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Switchvox is the award-winning business phone system solution built on the power of Asterisk with thousands of installation worldwide. With Switchvox, you can deploy your communications system accordi

    Users
    • IT Manager
    • IT Director
    Industries
    • Hospital & Health Care
    • Financial Services
    Market Segment
    • 50% Small-Business
    • 48% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Switchvox features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.6
    9.3
    Phone Calls
    Average: 9.1
    9.2
    VOiP Number
    Average: 9.0
    9.6
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sangoma
    Year Founded
    1984
    HQ Location
    Markham, ON
    Twitter
    @Sangoma
    6,541 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    610 employees on LinkedIn®
    Ownership
    TSX-V:STC
Product Description
How are these determined?Information
This description is provided by the seller.

Switchvox is the award-winning business phone system solution built on the power of Asterisk with thousands of installation worldwide. With Switchvox, you can deploy your communications system accordi

Users
  • IT Manager
  • IT Director
Industries
  • Hospital & Health Care
  • Financial Services
Market Segment
  • 50% Small-Business
  • 48% Mid-Market
Switchvox features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.6
9.3
Phone Calls
Average: 9.1
9.2
VOiP Number
Average: 9.0
9.6
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Sangoma
Year Founded
1984
HQ Location
Markham, ON
Twitter
@Sangoma
6,541 Twitter followers
LinkedIn® Page
www.linkedin.com
610 employees on LinkedIn®
Ownership
TSX-V:STC
Read Switchvox Reviews
Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
    • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
    • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Features
    74
    Helpful
    50
    Reliability
    50
    Efficiency
    47
    Cons
    Limited Features
    56
    Missing Features
    50
    Missing Functionality
    36
    Inadequate Reporting
    31
    Limited Functionality
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.6
    9.6
    Phone Calls
    Average: 9.1
    9.2
    VOiP Number
    Average: 9.0
    8.6
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,717 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
  • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
  • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Features
74
Helpful
50
Reliability
50
Efficiency
47
Cons
Limited Features
56
Missing Features
50
Missing Functionality
36
Inadequate Reporting
31
Limited Functionality
25
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.6
9.6
Phone Calls
Average: 9.1
9.2
VOiP Number
Average: 9.0
8.6
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,717 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
Get a quote
Broadvoice
By Broadvoice
(55)4.5 out of 5
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communi

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Broadvoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    7
    Ease of Use
    7
    Reliability
    5
    Affordable
    4
    Customer Service
    4
    Cons
    Call Issues
    3
    Internet Dependency
    3
    Platform Issues
    3
    Poor Call Quality
    3
    Call Connectivity Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Broadvoice features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.6
    9.4
    Phone Calls
    Average: 9.1
    9.7
    VOiP Number
    Average: 9.0
    9.4
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Broadvoice
    Company Website
    Year Founded
    2005
    HQ Location
    Northridge, US
    Twitter
    @broadvoice
    568 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    258 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communi

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 27% Mid-Market
Broadvoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
7
Ease of Use
7
Reliability
5
Affordable
4
Customer Service
4
Cons
Call Issues
3
Internet Dependency
3
Platform Issues
3
Poor Call Quality
3
Call Connectivity Issues
2
Broadvoice features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.6
9.4
Phone Calls
Average: 9.1
9.7
VOiP Number
Average: 9.0
9.4
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Broadvoice
Company Website
Year Founded
2005
HQ Location
Northridge, US
Twitter
@broadvoice
568 Twitter followers
LinkedIn® Page
www.linkedin.com
258 employees on LinkedIn®
Natterbox
By Natterbox Limited
(115)4.4 out of 5
View top Consulting Services for Natterbox
Save to My Lists
Entry Level Price:Starting at $60.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

    Users
    • Salesforce Administrator
    Industries
    • Financial Services
    • Staffing and Recruiting
    Market Segment
    • 57% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Natterbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    56
    Helpful
    48
    Ease of Use
    44
    Features
    32
    CRM Integration
    31
    Cons
    Missing Features
    18
    Limited Features
    17
    Call Issues
    15
    Learning Curve
    14
    Poor Customer Support
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Natterbox features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Phone Calls
    Average: 9.1
    8.8
    VOiP Number
    Average: 9.0
    8.8
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Natterbox Limited
    Company Website
    Year Founded
    2010
    HQ Location
    London, England
    Twitter
    @Natterbox
    1,550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    135 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

Users
  • Salesforce Administrator
Industries
  • Financial Services
  • Staffing and Recruiting
Market Segment
  • 57% Mid-Market
  • 32% Small-Business
Natterbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
56
Helpful
48
Ease of Use
44
Features
32
CRM Integration
31
Cons
Missing Features
18
Limited Features
17
Call Issues
15
Learning Curve
14
Poor Customer Support
14
Natterbox features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.6
9.2
Phone Calls
Average: 9.1
8.8
VOiP Number
Average: 9.0
8.8
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Natterbox Limited
Company Website
Year Founded
2010
HQ Location
London, England
Twitter
@Natterbox
1,550 Twitter followers
LinkedIn® Page
www.linkedin.com
135 employees on LinkedIn®
Get a quote
Webex Suite
By Cisco
(18,329)4.2 out of 5
Save to My Lists
Entry Level Price:$0.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,251
    Video Quality
    679
    Video Conferencing
    657
    Screen Sharing
    607
    Reliability
    605
    Cons
    Connectivity Issues
    266
    Limited Features
    251
    Audio Issues
    243
    Slow Loading
    217
    Internet Connectivity
    196
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Suite features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.6
    8.7
    Phone Calls
    Average: 9.1
    8.6
    VOiP Number
    Average: 9.0
    8.6
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    733,769 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Enterprise
  • 31% Mid-Market
Webex Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,251
Video Quality
679
Video Conferencing
657
Screen Sharing
607
Reliability
605
Cons
Connectivity Issues
266
Limited Features
251
Audio Issues
243
Slow Loading
217
Internet Connectivity
196
Webex Suite features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.6
8.7
Phone Calls
Average: 9.1
8.6
VOiP Number
Average: 9.0
8.6
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,769 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
Get a quote
Windstream OfficeSuite UC
By Windstream Enterprise
(30)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    100% cloud-based phone, mobility and unified communications system to give your businesses a collaborative edge.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 57% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Windstream OfficeSuite UC features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.6
    10.0
    Phone Calls
    Average: 9.1
    0.0
    No information available
    10.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Windstream Enterprise
    Year Founded
    2006
    HQ Location
    Little Rock, AR
    Twitter
    @Windstream
    20,483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,939 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

100% cloud-based phone, mobility and unified communications system to give your businesses a collaborative edge.

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 57% Small-Business
Windstream OfficeSuite UC features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.6
10.0
Phone Calls
Average: 9.1
0.0
No information available
10.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Windstream Enterprise
Year Founded
2006
HQ Location
Little Rock, AR
Twitter
@Windstream
20,483 Twitter followers
LinkedIn® Page
www.linkedin.com
9,939 employees on LinkedIn®
Read Windstream OfficeSuite UC Reviews
Bria
By CounterPath
(64)4.4 out of 5
Save to My Lists
Entry Level Price:Free For personal, non...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augm

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 55% Small-Business
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bria features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.6
    9.5
    Phone Calls
    Average: 9.1
    9.3
    VOiP Number
    Average: 9.0
    8.7
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CounterPath
    Year Founded
    2002
    HQ Location
    Vancouver, BC
    Twitter
    @CounterPath
    2,093 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
    Ownership
    NASDAQ:CPAH
Product Description
How are these determined?Information
This description is provided by the seller.

Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augm

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 55% Small-Business
  • 41% Mid-Market
Bria features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.6
9.5
Phone Calls
Average: 9.1
9.3
VOiP Number
Average: 9.0
8.7
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
CounterPath
Year Founded
2002
HQ Location
Vancouver, BC
Twitter
@CounterPath
2,093 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
Ownership
NASDAQ:CPAH
Read Bria Reviews
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