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Bria Reviews & Product Details

Bria Overview

What is Bria?

Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating!

Bria Details
Discussions
Bria Community
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Bria is a desktop and mobile SIP-based VoIP softphones and solutions for enterprises and service providers.

How do you position yourself against your competitors?

Bria (formerly X-Lite) can integrate any IP PBX, call server, or VoIP service from a range of providers and offer softphone applications that extend calling across desktop and mobile devices. It hubs all communication, from your business phone number to instant messaging, presence, screen sharing, and video conferencing in one application with best-in-class call quality support.


Seller Details
Year Founded
2002
HQ Location
Vancouver, BC
Twitter
@CounterPath
2,097 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
Ownership
NASDAQ:CPAH
Total Revenue (USD mm)
$12

RC
Overview Provided by:

Recent Bria Reviews

Tamara G.
TG
Tamara G.Mid-Market (51-1000 emp.)
5.0 out of 5
"best way to communicate at work"
the layout is so simple and easy to find who i am looking to message
BC
Brian C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great App and a Great Guide to navigation Program"
Easy to sign up and created users. Sign up was painless
BM
Brittany M.Mid-Market (51-1000 emp.)
3.0 out of 5
"Good product for small businesses who don't need to be on the phone all of the time"
I like that it is VOIP and our sales people can download the app to their cellphones so work lines can still be answered when away from the office
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Bria Media

Bria Demo - Video Calling with Bria Teams
1080p HD video calling with Bria Teams
Bria Demo - Team Messaging and Chat Rooms with Bria Teams
Invite and join team-based chat rooms or open a 1:1 chat with Bria Teams. Complete with file-sharing and drag-drop screen captures.
Bria Demo - Set-up and provision your settings using our online portal.
Set-up your employees all at once without having to send over instructions. Whether working overseas or remote, you'll be able to remotely administer and debug settings.
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64 Bria Reviews

4.4 out of 5
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64 Bria Reviews
4.4 out of 5
64 Bria Reviews
4.4 out of 5

Overall Review Sentiment for BriaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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BM
Broker/Owner
Insurance
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bria?

I like that it is VOIP and our sales people can download the app to their cellphones so work lines can still be answered when away from the office Review collected by and hosted on G2.com.

What do you dislike about Bria?

There seems to be some reliability issues. We are an insurance brokerage so our folks need to be on the phone a lot. We have quite a few reports of sound issues and calls dropping. The app also just generally goes down a few times per month Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

A VOIP system that can be accessed by all users both at the office and on their cellphones. It keeps all of our offices connected all across the province of Ontario Review collected by and hosted on G2.com.

MD
Principal Agent
Insurance
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bria?

Easy to setup and doesn't require a big clunky phone on my desk. Instead, I can use a small sleek one-ear modern looking headset and use my computer (Bria) to dial and receive calls. Love it and my office looks cleaner and less cluttered. It's also nice to see caller ID pop-up on my computer screen when a call comes in. Review collected by and hosted on G2.com.

What do you dislike about Bria?

The only downside is that if my computer is off, then Bria can't log calls. In order for it to show me call history (missed or answered), my computer/Bria has to be on 24/7. Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

Less expensive and cleaner look than VOIP phones. Easy to use (I like dialing phone numbers using my keyboard's number pad section). It's also nice to be able to copy and paste phone numbers into Bria as well. Review collected by and hosted on G2.com.

BC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bria?

Easy to sign up and created users. Sign up was painless Review collected by and hosted on G2.com.

What do you dislike about Bria?

None at this time. The app is working as is! Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

We don't have any issues at this time Review collected by and hosted on G2.com.

SO
P
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bria?

I like the convenience, and the integration with multiple platforms and devices. I can use it on my work computer, my phone, and connect to everyone in the company likewise Review collected by and hosted on G2.com.

What do you dislike about Bria?

I dislike that it can be difficult to shut off Bria. While I like the ease of access with my coworkers, I wish that it were more intuitive to turn off notifications when I'm not working. Review collected by and hosted on G2.com.

Recommendations to others considering Bria:

Learn the ins and outs of the program. It has more features and power than I'm certain I know how to use Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

It solves the ever present problem of communication. I can instantly talk to any of my coworkers at any store, or at the very least check their activity. It integrates well with other apps. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Bria?

I like that I'm able to connect to work and highlight numbers on my computer and press a shortcut key to dial. It makes my life easier and creates one less item I need on my desk (physical phone). Review collected by and hosted on G2.com.

What do you dislike about Bria?

That contacts don't sync

Outlook doesn't auto-sync

All numbers on my computer aren't clickable and I need to use the highlight and shortcut key method Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

Being able to call from my computer and not have to look at a number and type it manually on a physical desk phone. Review collected by and hosted on G2.com.

Michael W.
MW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Bria?

Easy to set up an account and extension for end users. Review collected by and hosted on G2.com.

What do you dislike about Bria?

Some fumbling with the audio options when using a bluetooth headset on a laptop. Recently it started forcing two extensions per user in the setup process. Review collected by and hosted on G2.com.

Recommendations to others considering Bria:

Try it out. It is very easy. Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

Making it easy to use one device for work offsite and simple voip endpoint provisioning. A computer with a VPN active is all that is needed for our offsite employees. IT is very easy for the end users to create their login and install the software so they don't need more assistance and they do not need more hardware to get to work.

Several times I have used Bria Teams to replace a physical voip device that was not working. Each time the end user did not want the physical device replaced, preferring to remain using Bria Teams. Review collected by and hosted on G2.com.

MN
Financial Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Bria?

good service to work easily like a secretary. Many useful tools, but about cost I think we need more promotion. This gets better experienced for customers. So lets notice! Review collected by and hosted on G2.com.

What do you dislike about Bria?

many tools but does not enough key.................... Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

also has so much problem. Lag, stop loading,..... Review collected by and hosted on G2.com.

Tamara G.
TG
Business Development Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Bria?

the layout is so simple and easy to find who i am looking to message Review collected by and hosted on G2.com.

What do you dislike about Bria?

sometimes it lags and freezes and its hard to communicate Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

i can message the purchase dept and find out quickly when we are getting an item back in stock Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Bria?

A functional and reliable SIP solution with robust features.

The ease of configuring the softphone helps a lot. Review collected by and hosted on G2.com.

What do you dislike about Bria?

what I don't like is that licensing is by extension Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

The biggest problem was to perform the configuration on cell phones and/or desktops one by one, but with the option to configure it via the web, it's very much everything. Review collected by and hosted on G2.com.

David G.
DG
IT Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bria?

It's an easy-to-use interface, and the quality seemed to be good. Review collected by and hosted on G2.com.

What do you dislike about Bria?

We were never able to get it to work on chrome OS despite its availability on that platform. Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

Our users use it for making phone calls through our phone server while mobile. Review collected by and hosted on G2.com.