Bria Reviews & Product Details

Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating!

Seller

CounterPath

Discussions

Bria Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Overview by

Rock Chi

Pricing

Pricing provided by Bria.

Bria Solo Free

Free

For personal, non-commercial use only

Bria Solo

$2.95

per month (annual subscription)

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Bria Media

Bria Demo - Video Calling with Bria Teams

1080p HD video calling with Bria Teams

Bria Demo - Team Messaging and Chat Rooms with Bria Teams

Invite and join team-based chat rooms or open a 1:1 chat with Bria Teams. Complete with file-sharing and drag-drop screen captures.

Bria Demo - Set-up and provision your settings using our online portal.

Set-up your employees all at once without having to send over instructions. Whether working overseas or remote, you'll be able to remotely administer and debug settings.

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Grant S.

Founder

Small-Business (50 or fewer emp.)

4/13/2026

"BRIA 5: Reliable, Clear Call Quality and an Easy-to-Use Interface"

5/5

What do you like best about Bria?

I’ve been using BRIA 5 since 2019, and what I appreciate most is how reliable and straightforward it is for everyday communication. Call quality stays consistently clear, and the interface is clean and easy to navigate, so I can manage calls, messages, and contacts all in one place without hassle. Review collected by and hosted on G2.com.

What do you dislike about Bria?

Honestly, I haven’t run into any major issues. So far, it’s been reliable and has met my needs. Review collected by and hosted on G2.com.

HARSHIL B.

Employee

Retail

Mid-Market (51-1000 emp.)

6/17/2025

"Best soft phone software"

4/5

What do you like best about Bria?

I appreciate Bria's flexibility and feature-rich interface, which enables seamless communication and collaboration. Review collected by and hosted on G2.com.

What do you dislike about Bria?

Occasional complexity in setting up advanced features and potential need for technical expertise. Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

Bria is solving communication and collaboration challenges by providing a flexible and feature-rich soft phone solution. It's benefiting me by enabling seamless voice and video calls, efficient call management, and integration with other business tools, ultimately enhancing productivity and streamlining communication. Review collected by and hosted on G2.com.

Brittany M.

Broker/Owner

Insurance

Mid-Market (51-1000 emp.)

4/13/2023

"Good product for small businesses who don't need to be on the phone all of the time"

3/5

What do you like best about Bria?

I like that it is VOIP and our sales people can download the app to their cellphones so work lines can still be answered when away from the office Review collected by and hosted on G2.com.

What do you dislike about Bria?

There seems to be some reliability issues. We are an insurance brokerage so our folks need to be on the phone a lot. We have quite a few reports of sound issues and calls dropping. The app also just generally goes down a few times per month Review collected by and hosted on G2.com.

M. Chad D.

Principal Agent

Insurance

Small-Business (50 or fewer emp.)

2/1/2023

"Bria is a fantastic soft-phone!"

5/5

What do you like best about Bria?

Easy to setup and doesn't require a big clunky phone on my desk. Instead, I can use a small sleek one-ear modern looking headset and use my computer (Bria) to dial and receive calls. Love it and my office looks cleaner and less cluttered. It's also nice to see caller ID pop-up on my computer screen when a call comes in. Review collected by and hosted on G2.com.

What do you dislike about Bria?

The only downside is that if my computer is off, then Bria can't log calls. In order for it to show me call history (missed or answered), my computer/Bria has to be on 24/7. Review collected by and hosted on G2.com.

Brian C.

Small-Business (50 or fewer emp.)

4/27/2023

"Great App and a Great Guide to navigation Program"

4.5/5

What do you like best about Bria?

Easy to sign up and created users. Sign up was painless Review collected by and hosted on G2.com.

What do you dislike about Bria?

None at this time. The app is working as is! Review collected by and hosted on G2.com.

Sean O.

Mid-Market (51-1000 emp.)

6/14/2022

"Convenient. Allows me to keep in touch with my coworkers in a simple and convenient way."

4/5

What do you like best about Bria?

I like the convenience, and the integration with multiple platforms and devices. I can use it on my work computer, my phone, and connect to everyone in the company likewise Review collected by and hosted on G2.com.

What do you dislike about Bria?

I dislike that it can be difficult to shut off Bria. While I like the ease of access with my coworkers, I wish that it were more intuitive to turn off notifications when I'm not working. Review collected by and hosted on G2.com.

Recommendations to others considering Bria:

Learn the ins and outs of the program. It has more features and power than I'm certain I know how to use Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

It solves the ever present problem of communication. I can instantly talk to any of my coworkers at any store, or at the very least check their activity. It integrates well with other apps. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/2/2020

"Bria is a great app to connect to my SIP phone for work"

5/5

What do you like best about Bria?

I like that I'm able to connect to work and highlight numbers on my computer and press a shortcut key to dial. It makes my life easier and creates one less item I need on my desk (physical phone). Review collected by and hosted on G2.com.

What do you dislike about Bria?

That contacts don't sync

Outlook doesn't auto-sync

All numbers on my computer aren't clickable and I need to use the highlight and shortcut key method Review collected by and hosted on G2.com.

Michael W.

Small-Business (50 or fewer emp.)

9/17/2020

"Bria is a good voip device replacement"

5/5

What do you like best about Bria?

Easy to set up an account and extension for end users. Review collected by and hosted on G2.com.

What do you dislike about Bria?

Some fumbling with the audio options when using a bluetooth headset on a laptop. Recently it started forcing two extensions per user in the setup process. Review collected by and hosted on G2.com.

Recommendations to others considering Bria:

Try it out. It is very easy. Review collected by and hosted on G2.com.

What problems is Bria solving and how is that benefiting you?

Making it easy to use one device for work offsite and simple voip endpoint provisioning. A computer with a VPN active is all that is needed for our offsite employees. IT is very easy for the end users to create their login and install the software so they don't need more assistance and they do not need more hardware to get to work.

Several times I have used Bria Teams to replace a physical voip device that was not working. Each time the end user did not want the physical device replaced, preferring to remain using Bria Teams. Review collected by and hosted on G2.com.

Mei Thi N.

Financial Consultant

Small-Business (50 or fewer emp.)

3/10/2022

"used to use good"

5/5

What do you like best about Bria?

good service to work easily like a secretary. Many useful tools, but about cost I think we need more promotion. This gets better experienced for customers. So lets notice! Review collected by and hosted on G2.com.

What do you dislike about Bria?

many tools but does not enough key.................... Review collected by and hosted on G2.com.