Ultatel Reviews & Product Details

Ultatel offers a well-rounded VoIP solution that is easy to deploy, straightforward to manage, and flexible enough to support businesses of different sizes. The administrative portal is intuitive, which makes provisioning users, managing call flows, and adjusting features simple without needing constant support intervention.

From a partner perspective, their onboarding and support teams are responsive and knowledgeable. When we do need assistance, tickets are handled promptly and professionally. Their support staff communicates clearly and works toward resolution rather than passing issues around.

Our clients especially appreciate the reliability, call quality, mobile app functionality, and ease of use. Features like auto attendants, ring groups, call routing, voicemail-to-email, and softphone capabilities are consistently stable and easy for end users to adopt. Review collected by and hosted on G2.com.

Like any platform, there is a learning curve during initial setup, especially when configuring more advanced call flows or porting numbers. Some custom routing scenarios require careful planning to ensure everything is configured correctly.

Additionally, while the system is robust, we would always welcome continued enhancements to reporting and analytics tools for more granular insights into call data. Review collected by and hosted on G2.com.

I love Ultatel for its ease of using the phone system, making inter-office communication and speaking to customers smooth. It's great that I have voicemail available and can easily make changes online. Getting emails when there's a voicemail is really handy. I also appreciate the online fax feature, receiving faxes electronically saves a lot of time that was previously spent scanning. Switching from a landline with Frontier to Ultatel saved the company a lot of money and brought a lot of perks. Our phone system was old and outdated, but now it feels like we're progressing and becoming more efficient. The setup was super easy, thanks to the excellent customer service at Ultatel. Review collected by and hosted on G2.com.

It would be more effective if we could put calls on hold and any phone in the factory can pick up the call. 'Park' only works on the phones that have a dedicated phone number. 'Park' also limits the number of folks listed for the speed dial. Review collected by and hosted on G2.com.

In terms of competitive pricing, they were as good as anyone that I researched. More importantly, when I submit a question or a support request via email, I get a response immediately that a service ticket has been created. 95% of our questions or requests get solved within 30 minutes to an hour max. Also, we haven't had any technical issues with Ultatel. Service has been up and running continuously in the almost 2 years that we've been a customer. Finally, initially setting up the service was a breeze. I sent them a couple of spreadsheets with data from our last phone supplier, and they took care of the rest. The last phone provider that we had put all of that effort on me, and quite honestly, I didn't have the time to deal with it. All I wanted was a perfectly working phone system with limited integration effort on our side, and that's what we got. Review collected by and hosted on G2.com.

We haven't had any issues with them in the close to 2 years since they have been our provider. Review collected by and hosted on G2.com.

Simplicity! They make everything feel easy and straightforward. There are no boring meetings or drawn-out onboarding, the fees are fair, and the customer support is awesome—explained in plain English. Easy implementation from previous provider desktop devices. Review collected by and hosted on G2.com.

They don't have an aggressive marketing... I spent a lot of money with other providers, charging much more and delivering mush less. Review collected by and hosted on G2.com.

Honestly what is there not to like? The support is phenomenal, the service has been very reliable, and all the functions you would expect and then some are included. Setup is a breeze as they handle most of the work for you! Review collected by and hosted on G2.com.

I am going on three months of service now and I honestly do not have anything I dislike. I was skeptical at first but that has all gone out the window and would recommend to anyone and feel 100% percent confident in that recommendation! Review collected by and hosted on G2.com.

It is a simple application with a good price. Easy to use. It has tool for multiplatform use (Android, iPhone, Windows, MacOS). But they have average performance. Sometimes, you have problems with outgoing calls, just reset the app to work properly. Review collected by and hosted on G2.com.

Sometimes, you have problems with outgoing calls, just reset the app to work properly.

The calls sometimes intersect, they are heard mute, they silence themselves. regardless of the internet service you have, it is rarely presenting call problems. Review collected by and hosted on G2.com.

Hands down without question the support. Everytime I call for support or just with questions I get someone immediatly (no long automated robots) and they are always helpful. During the onboarding process you have a dedicated account manager you can call or email directly. I remember being told that after 30days we would transition to just the regular support, so I expected some kind of decrease in support effectiveness. While you do speak to someone different everytime, there has been zero drop in the level of care and support. Call quality is excellent, super easy to use, great set of features, really probably the smoothest VOIP service setup I've been a part of.

I've already recommended Ultatel to another client and we've started the onboard process there. I will continue to recommend Ultatel to others. Review collected by and hosted on G2.com.

The only thing I'd possibly complain about is there are some things on the portal that I wish I could do myself but you do have to call about to have them do. I understand why though and the support is so good that the call is a quick one, but sometimes I do still wish I could do it myself. Review collected by and hosted on G2.com.

I like that Ultatel is reliable, easy to use, and keeps all our business communications organized in one place — the call routing, extensions, and voicemail features make managing multiple departments seamless. Review collected by and hosted on G2.com.

Sometimes the system can be a bit slow or glitchy when switching between devices or managing the admin dashboard, and the interface could be more intuitive for new users. Review collected by and hosted on G2.com.

It’s integrated with my regular mobile phone and I can use it on my computer. It’s easy to use and works like a regular UP phone system without the expensive phones. Review collected by and hosted on G2.com.

Nothing. I love it. I have no complaints. Review collected by and hosted on G2.com.

The incredible personalities and helpful nature of the team members I've dealt with from the beginning. From Alex, the Account Manager, to the onboarding team with Peter and from the start the process has been easy. There were some minor hurdles along the way but the team made me feel 100% that they were in control and had this.

The pricing is much better than we were paying.

Their dedicated non-profit structure is to be commended.

The app is awesome.

24/7 Customer Support line is a game changer!

There are a number of features we haven't signed up for, but we can already see ourselves integrating down the road. Review collected by and hosted on G2.com.

I have not found anything that I dislike yet. Review collected by and hosted on G2.com.