Best UCaaS Platforms - Page 2
UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella.
UCaaS products offer features provided by collaborative point solutions such as VoIP software, video conferencing software, internal communications software, and other team collaboration software types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium.
While UCaaS products provide extensive functionality themselves, many will integrate with outside content management systems or contact center software depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel.
To qualify for inclusion in the UCaaS category, a product must:
Best UCaaS Platforms At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Circuit is voice, video, screen sharing, messaging, and file sharing in a single view.
- Information Technology and Services
- Computer Software
- 42% Small-Business
- 33% Enterprise
6,364 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Transforming how we connect across the globe! Dive into the future of global communication with CallTower, where the forefront of innovation meets the vast expanse of connectivity. CallTower is revolu
- IT Manager
- Director of IT
- Information Technology and Services
- Non-Profit Organization Management
- 60% Mid-Market
- 29% Small-Business
9,171 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.
- Information Technology and Services
- Higher Education
- 49% Mid-Market
- 45% Enterprise
733,873 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Avaya's UCaaS solutions help businesses improve employee satisfaction, increase productivity, and reduce costs. It offers many benefits over traditional on-premises unified communications systems, inc
- 61% Enterprise
- 22% Mid-Market
37,782 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c
- IT Manager
- Chief Technology Officer
- Information Technology and Services
- Telecommunications
- 51% Mid-Market
- 44% Small-Business
28,636 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll
- Owner
- Office Manager
- Non-Profit Organization Management
- Construction
- 76% Small-Business
- 22% Mid-Market
3,330 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and
- Owner
- President
- Marketing and Advertising
- Internet
- 68% Small-Business
- 29% Mid-Market
3,849 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Zoiper is a trusted source in supporting the businesses of Service Providers, call centers, VoIP integrators, mobile operators, and many businesses requiring immediate VoIP capabilities and compatibil
- Information Technology and Services
- 51% Small-Business
- 47% Mid-Market
2,280 Twitter followers
- Overview
- User Satisfaction
- Seller Details
100% cloud-based phone, mobility and unified communications system to give your businesses a collaborative edge.
- 60% Mid-Market
- 57% Small-Business
20,492 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communi
- Information Technology and Services
- 58% Small-Business
- 27% Mid-Market
569 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful Unified Communications software and tools. Trusted by clients and partners across the
- Office Manager
- Owner
- Construction
- Information Technology and Services
- 80% Small-Business
- 17% Mid-Market
1,928 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security throug
- 76% Mid-Market
- 21% Enterprise
23,181 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location.
- Office Manager
- IT Manager
- Information Technology and Services
- Financial Services
- 48% Small-Business
- 45% Mid-Market
23,181 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS - Everything you need in one pla
- 53% Mid-Market
- 28% Small-Business
23,181 Twitter followers
- Overview
- User Satisfaction
- Seller Details
PanTerra Streams is an all-in-one, feature-rich, end-to-end business cloud unified communications, collaborations, and file-sharing service that increases performance throughout your organization.
- 43% Small-Business
- 36% Enterprise
476 Twitter followers
