Best UCaaS Platforms - Page 2
UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella.
UCaaS products offer features provided by collaborative point solutions such as VoIP software, video conferencing software, internal communications software, and other team collaboration software types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium.
While UCaaS products provide extensive functionality themselves, many will integrate with outside content management systems or contact center software depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel.
To qualify for inclusion in the UCaaS category, a product must:
Featured UCaaS Platforms At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and
- Owner
- President
- Information Technology and Services
- Marketing and Advertising
- 67% Small-Business
- 21% Mid-Market
4,578 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybr
- Senior Software Engineer
- Information Technology and Services
- Computer Software
- 54% Small-Business
- 31% Mid-Market
136,526 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communi
- Information Technology and Services
- Hospital & Health Care
- 59% Small-Business
- 27% Mid-Market
566 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
PBXware is a powerful Unified Communications (UC) software solution designed to address the communication requirements of businesses of all sizes and across diverse industries. With its user-friendly
- Telecommunications
- 52% Small-Business
- 36% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c
- IT Manager
- Systems Administrator
- Information Technology and Services
- Telecommunications
- 50% Mid-Market
- 43% Small-Business
29,781 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build th
- Non-Profit Organization Management
- Restaurants
- 36% Mid-Market
- 34% Small-Business
1,117 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll
- Owner
- President
- Non-Profit Organization Management
- Construction
- 77% Small-Business
- 21% Mid-Market
3,302 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give yo
- President
- Office Manager
- Staffing and Recruiting
- Information Technology and Services
- 61% Small-Business
- 32% Mid-Market
11,173 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful Unified Communications software and tools. Trusted by clients and partners across the
- Office Manager
- Owner
- Construction
- Information Technology and Services
- 79% Small-Business
- 18% Mid-Market
1,901 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,
- Owner
- President
- Marketing and Advertising
- Internet
- 65% Small-Business
- 30% Mid-Market
3,795 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while
- President
- Telecommunications
- Information Technology and Services
- 90% Small-Business
- 10% Mid-Market
9 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communica
- Information Technology and Services
- Higher Education
- 48% Mid-Market
- 45% Enterprise
721,649 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Avaya's UCaaS solutions help businesses improve employee satisfaction, increase productivity, and reduce costs. It offers many benefits over traditional on-premises unified communications systems, inc
- 61% Enterprise
- 22% Mid-Market
36,905 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice,
- 42% Small-Business
- 36% Mid-Market
467 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Tata Communications' Unified Communications as a Service (UCaaS) is a comprehensive cloud-based solution designed to enhance business communication and collaboration. It integrates voice, video, messa
- 46% Enterprise
- 31% Mid-Market
30,163 Twitter followers
