Cisco Unified Communications Manager (CallManager) Reviews & Product Details

It checks the boxes for minimum required features for a phone system. Review collected by and hosted on G2.com.

The system is incredibly complex, UIs are almost intentionally hard to understand and are almost never updated. Everything looks like it was built in the 90s because it probably was. Getting service and support on anything in the system is just as painful as getting support from Cisco on anything else.

They make you jump through hoop after hoop regarding service agreements, licensing, user assignments and access. You'd think you were trying to break into Fort Knox every time you need help with something. This also seems intentional, you don't have to pay your support team as much when customers will just give up and workaround the problem rather than try to get help from you. Review collected by and hosted on G2.com.

As someone who has supported CUCM for several years, I can safely say that it is a workhorse. It's stability can be rivaled by only a few other pbx platforms, in my opinion. While there is a slight learning curve and of course requires the proper Cisco training and subject matter expertise to set you up for success, after proper hand-off the platform can be supported easily by analysts and will run-well for the most part. Review collected by and hosted on G2.com.

The frequency with which you must upgrade to stay current may be a concern for larger entreprises. This can put you in a position were you are severely behind on version and have to scramble. It is important to plan ahead and make time for those upgrades to minimize overall work and impact to the business. Review collected by and hosted on G2.com.

CUCM is a very realistic browser based and app based Intelligent Call Manger application it has solved many problems realted to our customer service job which is 24/7 . Browser based application is very light and fast it doesnot stuck with call it keeps refreshes it self every time. it has many great feature which includes

1. Team member status (online, Offline) and on calls Busy.

2.Call history

3. Calls statistics

4.on screen desktop chat with company employees.

5.Calls in Queue which helps you monitor your talk time.

6.User Interface is very Environment Friendly. Review collected by and hosted on G2.com.

Cisco Unified Communications Manager is a very powerful and easy to use Calls application. it is specifically designed for the ease of customer service related job . i donot find any cons which make me say this is not a good Application or call manager . Review collected by and hosted on G2.com.

It's a best product for handling unified endpoints i.e cisco phones, jabber client, video device etc

Call manager can be integrated with cisco unity connection to provide voicemail features to the user and similarly we can integrate call manager with other server to get third party features Review collected by and hosted on G2.com.

I did not find any cons. Everything is good in call manager Review collected by and hosted on G2.com.

Secure local datacenter managed Collaboration platform

Combination of voice and video conference devices

Wide audio and video devices support

Ideal communication solution to closed networks [w/o access to interet] Review collected by and hosted on G2.com.

Missing internal billing & call detail record interface Review collected by and hosted on G2.com.

The Call Manager is the perfect solution for IP telephony, since through all its tools within the same interface, it provides us with control and administration in a safe way and that it is being reliably integrated with instant messaging or video conference devices. Review collected by and hosted on G2.com.

The integration of end devices or third parties are sometimes a bit complicated due to the protocols that are accepted and it is also not a profitable solution for small companies or less than 50 telephone users. Review collected by and hosted on G2.com.

Third party integration via application users, It is easy to integrate third party tools like calabrio, nice for recording solutions. It is easy and reliable then Avaya, genesis. Review collected by and hosted on G2.com.

Nothing to dislike because it is growing and upgrading in everything and remember it a an international technology. I am working with this platform since 5 years and found it far better then other platforms. Review collected by and hosted on G2.com.

- Works wonders with proprietary Cisco equipment and software e.g. Cisco Phones, Cisco Jabber.

- Integrates well with Microsoft softwares.

- Has the APIs to connect to your own systems. Review collected by and hosted on G2.com.

- Relatively expensive with many options for smaller businesses.

- With alot of options to choose from, you may get a bit confused in the beginning. Review collected by and hosted on G2.com.

Easier management of the devices, extension numbers, callback groups and so on. But the most helpful ability for me is being able to find empty or not used extension numbers very quick. Review collected by and hosted on G2.com.

The GUI looks so professional, but because of the organization of the menus, it is hard to discover new abilities and remember an already made operation to be done again. Review collected by and hosted on G2.com.