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The Top 20 Easiest To Use Speech Analytics Software

See the top Speech Analytics Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Convin.ai

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.9

Ease of Use

Average: 9.0

9.6

Meets Requirements

Average: 9.0

9.5

Customer Segment Breakdown

Small Business

Mid Market

30%

Enterprise

63%

Prodigal

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.6

Ease of Use

Average: 9.0

9.6

Meets Requirements

Average: 9.0

9.6

Customer Segment Breakdown

Small Business

22%

Mid Market

70%

Enterprise

Ozonetel CloudAgent

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.0

9.6

Meets Requirements

Average: 9.0

9.4

Customer Segment Breakdown

Small Business

30%

Mid Market

61%

Enterprise

Dubber

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.6

Ease of Use

Average: 9.0

9.9

Meets Requirements

Average: 9.0

10.0

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

Google Cloud Speech-to-Text

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.0

9.7

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

39%

Mid Market

40%

Enterprise

21%

Genesys Cloud CX

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.0

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

15%

Mid Market

45%

Enterprise

40%

Talkdesk

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

19%

Mid Market

61%

Enterprise

21%

JustCall

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.0

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

61%

Mid Market

31%

Enterprise

Sestek Speech Analytics

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Mid Market

45%

Enterprise

55%

#10

CallMiner Eureka

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 9.0

8.5

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

14%

Mid Market

45%

Enterprise

40%

#11

Observe.AI

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.0

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

65%

Enterprise

16%

#12

Invoca

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

9.5

Customer Segment Breakdown

Small Business

40%

Mid Market

34%

Enterprise

26%

#13

NICE CXone Mpower

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

14%

Mid Market

52%

Enterprise

35%

#14

CloudTalk

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.0

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

67%

Mid Market

29%

Enterprise

#15

Enthu.ai

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.0

9.4

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

51%

Mid Market

49%

#16

Creovai

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.0

8.4

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

15%

Mid Market

65%

Enterprise

19%

#17

Capturi

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

29%

Mid Market

51%

Enterprise

20%

#18

Five9

7.8

Overall Usability Score

7.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.1

Ease of Use

Average: 9.0

8.0

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

24%

Mid Market

57%

Enterprise

19%

#19

Sprinklr Service

7.5

Overall Usability Score

7.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

7.7

Ease of Use

Average: 9.0

8.1

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

29%

Mid Market

32%

Enterprise

39%

#20

Calabrio ONE

7.3

Overall Usability Score

7.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

7.9

Ease of Use

Average: 9.0

7.9

Meets Requirements

Average: 9.0

7.7

Customer Segment Breakdown

Small Business

Mid Market

53%

Enterprise

41%